Razer Support

Good morningFor the past week I have had problems with my Naga trinity mouse.when I click on an icon to select it, every other time it opens the file. when I click on a drop-down arrow in a menu it opens the menu and also closes it immediately. I also have trouble making selections with it.. I don't understand why it has become very sensitive and I have tried all the options like resetting it and I still have the same problem.help me.. is the mouse dead?   

I bought it in shein and I already lost my packaging and that's it Help

It says that the 7.1 activation key has already been used. I bought the headphones in the store after I came home happy and thought I could easily connect 7.1 surround sound. I started to get the key, but then it says that the key has already been used. I don't know what to do help me!!!!

 Hi my Razer Wireless Dongle for my BlackShark V2 has died and now just shows a slight green slight and turns off when plugged in. i didn't do anything to damage this and this happened on a random morning.

i’ve just spent my whole budget on my pc and i have a cheap keyboard and a razer deathadder essential and while the mouse is fine, i have DCD (dyspraxia) and ASD and the free scroll function just makes my ergonomic experience way better, and i don’t have enough money for a basilisk V3, so if anyone at razer does see this, please send me a mouse i can’t afford it and it will greatly help with my disabilities. Thank you 

Hello, i’ve got my new Orochi v2 Quartz,and i was so happy about it,but the mouse is randomly freezing and i don’t know what to do,i use the hyperspeed mode with USB. SN PM2416H28700050

I recently needed to use my Kiyo Pro again. I plugged it in cause it used to always act so buggy and I figured there would be a firmware update by now. There is it’s currently on 1.0.3 and now 1.5 is available. HOWEVER when I download the firmware updater after it recognizes it it says that I have to contact Razer Customer Support to update. I go through the support to contact but after putting my serial number in it says it’s no longer eligible for support. WTF This might have been the most pointless $150 I ever spent on a webcam. How am I supposed to update this thing and get it working? 

If i connect my blackshark v2 pro to razer base station v2 chroma, and i connect base station to pc, will i can  control blackshark from razersynapse. Will synapse found only basestation or headset too?

I accidentally threw away the tag on the 3.5mm cable and cant find out how else to get the serial number

From past 2 to 3 days the top row (from Esc to scroll lock) along with the Tilde key stopped responding. I have tried everything: Uninstalling driver Changed USB port Hard reset disconnecting keyboard, pressing ESC and Caps and reconnecting the keyboard (But how can i do this if my escape key isn’t responding but still tried) Reset from Razer Synapse Reinstall clean Windows.Now I don’t have anything to do, please suggest me what can I do now!!

Good afternoon, the display cable on my laptop is not working. Where can I order or buy a replacement?

Hello. I want to make a purchase and have my account ready for registering products, silver, gold, etc. I have my old phone number from other country which I do not use anymore and I want to change it to the new one. Problem is… I lost my backup codes and I dont have my E-sim / Sim card for the old number. Help pls.

Hello,I own a Razer Blade 14 (Model RZ09-0370, RTX 3070, Ryzen 9 5900HX) and have been experiencing serious issues with battery life. Its only 2-3 hours. I notice that the laptop gets slightly warm and the fans are spinning and sometimes all of a sudden it depicted 5-10 hours of battery life and then the fans also stopped and it went completely cold. I am running windows 11 and do have Amd Adrenaline installed. Symptoms:Battery life is sometimes as low as 2 hours, even though I have closed all unnecessary background processes. Occasionally, the system suddenly shows normal battery life (5–10 hours). During these times, the laptop remains cool, the fans are quiet, and power consumption appears normal. However, I haven't been able to determine what triggers this state. The laptop gets very warm even under light usage, despite 

Hi folksduring the process of moving home I have discovered that my usb-c wireless dongle for my earbuds has gone missing, and I’m hoping someone here can help me solve this. Is it possible to get a replacement dongle either through the store (or maybe ebay?) os is there something else there some device/attachment I could get instead? I have a glance on the Razer website and see one item but I think it’s just for wireless mice & keyboards, but I’ll list it below anyway just incase. Thanks in advance for any replies. I would love to get these working again as I remember they worked great when I used used them. Harb (Jay)Razer HyperPolling Wireless Dongle

Hi, I just got my blackshark V2 X, but my device doesn’t detect the headset. Only using my cam as mic and I can only hear. Any possible solution?

just as usual, my mouses of razer wont ever get detected in synapse. neither the viper 8khz, nor the viper v3 wireless, nor the deathadder v3…eventho i got the latest firmwareupdates… actually every single razer product is pissing me off at this point. nari essential wont get detected either… only my keyboard and the basilisk mouse gettin detected… stupid software!help pls

Hi Razer Team and Community,sadly my right Razer Essential earbud does not work anymore. I Tried the pairing tool, and it worked, but m right earbud didnt came back to live. so i tried to run the firmware update tool, but this time the tool does not find the USB dongle, tried multiple usb ports, reinstalled the driver, no chance.Any idea?

I just got as a gift this new headphones opus black, in order to register them it’s asking me for a receipt which I don’t have because I didn’t get it with them, can I still register them or not?

I bought a Razer Blade 18 computer. But I can't use the Thx Audio Product, it asks for an activation key.

Hello! I just bought a Razer Blackshark V2 X. I tried to register the product ID and serial number, but unfortunately, I was informed that it was already registered, but not with my Razer ID. Need help. Thanks!

I have a RAZER BLADE 15 ADVANCED MODEL and the battery is bulging, causing the case to split open. Is there a way to acquire a replacement battery for the device?

Complementing my previous appeal, in this I want to tell you how I managed to temporarily fix synapse and apply the settings inside it.1. Completely remove Synapse and install version 3 from the website.2. Connect your headphones to the synapse, then configure all the settings as you need.3. Close the synapse, remove it from the system startup, then reboot the system.4. Open synapse as administrator, check your settings, Next, hold down the mode switch button on the right earcup for 7-8 seconds until a sound alert (First beep, then speech)5. Connect your headphones via Bluetooth to your phone without disconnecting them from your PC. Then go to any application and check the operation of the equalizer, to do this, press the mode switch button once, you should immediately notice the difference.6. After that, in your phone's Bluetooth settings, manually disconnect the headphones (or turn off Bluetooth)The synapse setting will then be applied to

Have used front and rear USBC ports, tried different cables, tried using the dongle in both ports. Purchased on Sept 2, worked mostly fine using cable with occasional disconnects, even when sitting very still and babying the controller. Totally disconnected with cable so switched to dongle and had same occasional disconnects that got more frequent until it totally disconnected and wouldn’t connect at all. It turned the console on after a day but wouldn’t respond to input even though the RAZER and XBOX light is on. Don’t have the box and the serial number on the controller is rubbed off. How can I get this serviced or replaced?

I just got the black shark v2 (wired with soundcard USB) and the THX direction is coming from rong positions! I have synapse 4! I see that many have the same problem more than 3 months now and razer doesn't do anything! Are you guys gonna fix it or should I return them and buy something else? I pay for THX and I don't have THX! I try everything! Reinstall instal...I try every (fix) I found on the forum, on redit, on YouTube and nothing! What a joke! I'm really disappointed!