Razer Support

Just bought Blackshark V2 X from amazon. and I cant find a way to get my activatin code for 7.1 surround sound.I tried to enter my product S/N and it says it cant find it in the system either.

Dear Razer Support,I recently purchased a pair of Razer Kraken X Lite headphones, and inside the box, I received an activation code for 7.1 Surround Sound. However, when I try to enter the code, I receive an error message stating that the code is invalid.I have already reached out to support multiple times but have not received any response. Additionally, when I request a new activation code, I keep receiving the same one, which does not work.Could you please assist me in resolving this issue? I would appreciate either a working activation code or guidance on how to fix this problem.Looking forward to your prompt response.

I lost my phone so i don't have 2 step authentication so I am requesting you to remove 2 step authentication so I can continue purchase 

My old number linked to this account does not exist h I cannot access the two-step verification h so I recharged 250 Turkish liras h I cannot use them now what can I do please have an operator help me

Hi!I bought a headset on january 14 this year and when i tried to register it to use 7.1 surround sound, it showed that its already registered. i dont know how it happend since its a new product, opened this week. it came in a package that was not open. is it possible that someone already registered it before me? how can i get the activation code now? what should i do in this scenerio?Thank you in regards!

This driver has been trying to re-update and re-install over itself ever since it came out, every single day. It keeps failing with Install error - 0x80070103 but the update history  says it was successfully installed, each time. For some reason when it first came out two identical updates were issued, and this has been going on ever since, back in March i think. Windows says they can’t do anything because it is the driver vendors issue. Please help.

So recently I bought the Razer Barracuda headset and installed the relevant applications on my laptop, including the latest Synapse 4 and THX Spatial Audio app. My concern is that I am able to switch between Stereo mode and THX Spatial Audio through the ‘sound’ tab in Synapse 4, but that is all I can do. I have no ‘calibration’ tab in Synapse and the THX Spatial Audio app does not open whenever I click on it.  I have Windows 11 and Asus Tuf Gaming A15 laptop. I have tried to understand the issue on my own but I am finding a lot of different answers. Can anyone explain to me why I cannot do sound positioning (or calibration) on my Razer Barracuda headset?

The Connect function of the Razer Synapse app does not recognise the game Diablo 4.  I have repaired the app using methods in other tickets and even done a full reinstall but it does not appear in the list of apps.   As shown in the below screenshot the app recongnises Factorio automatically but not Diablo My keyboard is a Cynosa Chroma, can you help?App version 3.8.630.62814  

Hi.I have an Abyssus mouse, connected through my Blackwidow v4 pro keyboard to a TESmart HDMI KVM switch.On my other systems (Linux, OpenIndiana, etc.) everything works fine. When I’m switched to my Windows 11 system, though, my left-hand button has stopped working. In Synapse (2, then 3, now 4, installed in succession to try to fix the problem), the mouse button is ghosted.  It is “active” in Hypershift, but does nothing. In Standard mode, it is ghosted (and does nothing).  This just started happening; it was fine for a couple of weeks after putting the new KVM in.How can I get the mouse working properly again? Do I need to completely remove Synapse (and will that fix it)?  I have the mouse and keyboard for the lit keys (so that I can work at night without the lights on) and the tactile feedback.I know the buttons work, as everything is fine when I’m on a different OS: this seems to be a Windows 11/Synpse issue.TIA,Rainer 

It’s very weird but audio only goes through my headset when my friends talk on discord otherwise after a minute or so of them not talking my audio goes out

I’ve been  looking at an un-used Viper Mini SE’s and just wondered if the warranty (if still within the 3 year period)  would be transferable? Thanks

hello, when I increase the polling rate above 1000HZ, my sensitivity in play is much slower and seems heavier. Is this normal or a bug.thank you for your response.

Please someone help , does the Razer kraken v4 work on a Xbox series x

My Razerbalde 17 2022 started overheating recently, CPU temp 80-90 degrees without any task running, GPU 70 C,, and the battery wont charge but it still has approx. 34% power. What could it be? Perhaps the powersupply. How could I check that?THX for any comments & best regards

I recently had a problem with my mouse and pasted the problem to reddit and with in about an hour they war already helping me with very straightforward simple but detailed questions and responses honestly one of my best customer support experiences ! 

Yesterday after 2 years and 2 months my DeathAdder V2 X HyperSpeed ​​stopped working properly. The application shows a dead battery and the cursor slowly drifts across the screen and does not respond to input. Unfortunately, replacing the battery does not help, nor does switching to BT mode and connecting to another device (Steam Deck). Unfortunately, it looks like a hardware failure and it is a pity that it happened right after the warranty period ended. I found that other users described similar problems, but I did not find any solution. Is there any hope for me?

My razer huntsman mini has been working fine but recently my f key just stops always being recognized or only working whenever I'm holding shift. This only happens once i open my razer synapse application though, Im not sure what is wrong ive tried deleting and installing the app and drives multiple times and noting will work.

(Si alguien necesita ayuda en idioma español tambien los puedo ayudar cualquier dudad) Hi there, in case you are having this issue that batter won't charge while headset is completely off.  The first solution was turning them on and connect them via Bluetooth, while connected charge the headset and confirm is charging  with the razer app. In case headsets turn off just play some music while charging process.   New update released on May 2024 from Razer seems to be fixing the problem, this was already tested for myself with two Razer Headset (Both Barracuda X) so the headset from factory brings and older version that may have the issue. At the moment software to fix the issue is 1. 17 here is the link for the download:https://mysupport.razer.com/

Dear Sir I want to know can I reprograme F11, F12 into bluetooth devices selector?   Regards  

I’ve just recently purchased Razer Blackshark V2 X, and apparently the 7.1 function does not want to work. It properly appears in audio settings, everything is displayed as it should by guides and videos, but there is literally no difference when testing the sound. It still sounds like it’s on stereo mode. All my audio drivers are updated and I even tried deinstalling Realtek HD Audio Drivers and manager to test it. There seems to be no way to get the 7.1 surround working.Apparently when looking around in sound manager settings I found that 7.1 surround driver had a problem starting:Device ROOT\RZSurround\0001 had a problem starting.Driver Name: oem60.infClass Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}Service: sRZVADLower Filters: Upper Filters: Problem: 0x15Problem Status: 0xC00000BBDevice install event:Device ROOT\RZSurround\0001 requires further installation. 

It doesn’t connect on my pc and after I plug it in. My computer says “The last USB device you connected to this computer malfunctioned, and windows does nit recognize it.” It also says “Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly.” I tried plugging it in and out but it still does not work but its lights are still open when plugged in and also when the pc is off. It got wet a bit but not too wet before it stopped working. Please help me fix this issue!

I have encountered a weird audio problem with my Barracuda Pro headsetEven though I have disabled THX spatial audio in Synapse, my audio quality decreases significantly when I launch any game (tested with BF2042 and 7 Days To Die), and also when I open the Windows 11 audio settings window. I suspect this might have something to do with THX Spatial audio as it has the option to automatically switch on when playing specific games. For background info:I have updated Synapse and all the firmware for the headset, and I also use it with the USB dongleHowever, I have found a temporary solution to prevent the audio quality from decreasing (or perhaps prevent THX from turning on):Navigate to Windows 11 audio settings window Open the Barracuda Pro device settings Set the “Audio enhancements” option from “Device default settings” to “Off”This has temporary fixed the issue w

I bought the 240mm cooler and the long screws that screw the fans to the radiator r obviously too short. Spent an hour messing with it till they’re stripped. It’s impossible to have them screws go into the radiator and bracket. Extremely disappointing and frustrating. I wouldn’t recommend at all.

razer blackshark v2 pro when you turn volume up or down on marvel rivals it goes black screen ?

I own a Razer Blade Pro 17 (2022), and I recently opened it for cleaning. Unfortunately, some of the bottom panel screws got stripped, and 1-2 of them are completely unusable now.Does anyone know the exact screw specifications or where I can get replacement screws? Does Razer provide them, or should I look for third-party alternatives?I’d appreciate any help or recommendations. Thanks!