Razer Support

I bought 50€ Razer Gold yesterday with my PayPal and it’s has been pending ever since. I can’t find it in my history on PayPal. What can I do?

I've updated the firmware as per instructed (with all the disabling steps). While some prompts occur during the installation as per the attached picture, the battery health optimizer tab on synapse is made available to me. Yet, my battery is still charging to 100%, and the the battery health optimizer option will be turned off automatically.How do i proceed with this? I've tried to re-install the firmware, yet the installer mentioned everything is up to date, while on my synapse, it mentioned that firmware is still available to be updated. 

Today I unpacked my Naga Epic Chroma and plugged it into my clean installed computer.Unfortunately, the control device driver is not recognized and therefore the mouse is not recognized by Synapse 2.How can I install the control device driver? What have I done so far?- clean install computer- deactivated driver signature enforcment- deleted all razer folders several times and reinstalled synapseNone of this has worked.

I cant get my Razer Naga Trinity (0241) to work on my laptop, however, it works just fine on my pc. I tried reinstalling all Razer apps and also deleted the mouse via device manager. The mouse works, jus the number pad does not.

Using my Kiyo Pro to record videos for my blog. Not streaming.I want to squeeze all the quality I can out of it.The product page (https://www.razer.com/ca-en/streaming-cameras/razer-kiyo-pro/RZ19-03640100-R3U1#specs) states that this camera can output NV12 over USB 3,  and H.264 over USB 2.When I use the camera in my recording software, the image quality isn’t great and it saves as H.264. I’m intentionally not saying with app I’m using because I don’t want the discussion to be about that app.(1) Has anybody had any success recording in NV12 using the Kiyo Pro, and if so, with what app?(2) Does anybody know of an app that would allow me to watch what is being captured by the camera AND verify that it is indeed an NV12 stream?

I’ve recently upgraded my computer, still using my razer deathadder from the last one. Used to be I could click the DPI up/down buttons on it and it would change instantly. It was great for switching between when I needed to move fast or to be more precise. I’m on a fresh install of cortex on my new computer, and suddenly it takes like, 5 seconds after I click the button to change. It’s not really consistent either, sometimes it takes longer, sometimes it’s quicker. It’s never instant though. Has anyone else had this issue and resolved it?

hello razer I got black shark v2 and i play rainbow six and i need the best and updated eq setting for my headphone u search to much but didnt found good eq for make sounds better sometime whene other player shoot it will canfuse me and some time it wont get cool footstep sound`s like cavera wheme she run with ability please help me and dont send links cause I seen theme befor gimmie a hand and help me please.♥ 

So i purchased my Razer Blade 17 - UHD 144Hz - GeForce RTX 3070 Ti - Black  in February of this year. Besides getting really hot when I’m trying to run more complicated apps and games also at times my wireless internet option would disappear and i would have to restart to bring it back. Besides that my laptop has run perfectly, until one two days ago, as i was approaching my laptop to finish a college essay my phone slipped out of my hands and landed on the screen and even though it didn’t crack the screen it was damaged underneath the screen. And now i have a small portion of my screen not working anymore. I’m not sure what my best option is, but i definitely have to get this repaired somehow.  Please contact me with any information or advice, thank you.-Winter

I bought this laptop within the last year, and one day my phone fell out of my hand and bounced on the screen. And it left a small crack but it was underneath the screen, I couldn’t feel it. I’ve hooked it up to my tv to make sure and it still works.  What would be the best way to go? if I send it to Razer to be fixed how much would it be and how long would it take?  If you would like you can email me @ woewinter666@gmail.com Thank you for your time, I hope someone can help me. I would like to get the process started asap.

I would like to know when, where, and at what time was my razer gold gift card used.  I have not used it yet it says it's invalid   

I just lost my Orochi v2’s 2.4 dongle. Although the bluetooth works fine, but i still miss the feature of connecting 2 devices and also miss the dongle while gaming. Can anyone from the community or razer support help, I am also open to buying a spare dongle if possible.

Attempted to power on the Wolverine V3 Pro this morning, lights flashed on the controller but would not connect to Xbox wirelessly. Unplugged the dongle, turned off Xbox, plugged in (wired) Wolverine to Xbox, still will not connect.

I've connected the controller to my xbox with the cable and it won't connect to the app(or the app doesn't see it). What can I do?

I’ve been dealing with the A “Space” T and “Enter” Keys all failing to function and requiring multiple hits and then it fires 2 or 3 . Can we get a fix?

I have a new keyboard, when I turned on my PC this morning the 123 keys were typing in as !@# so I tried a factory reset, now they keyboard just does this reactive green color and doesn’t type I’ve tried uninstalling the drivers, updating the firmware, Factory reset, a new cable, a different port and a different PC. They keyboard worked completely fine last night. Never been dropped, nothing spilled on it. It just did this out of nowhere.

  How can I solve this problem? The screenshot is as follows

I ordered the Thx Spatial Audio 28 Feb 2025 Order Number: RZUSWP1000001874851and used 50% promocode on this. My order cancelled automatically (because of troubles with a card)But I tried to order again and I cant use my promocode. Waiting for your help, thanks.

I am having the classic double-typing issue with my Razer Black Widow V4 keyboard, specifically on the g, enter, t, and space keys. It has become quite a burden, especially when attempting to interact with my terminal, as double-enter can mess up compiling and such.I have tried just about every troubleshooting step I can possibly think of, and there is no apparent damage on the keyboard. I have tried it with and without synapse running, I have tried updating, and resetting the software on it, and I have tried cleaning out the keys with rubbing alcohol. Everything short of physically removing the switches, and re-soldering them back on has been done. It started doing this about a month or so after I got it, and the issue only keeps getting worse over time. It’s starting to become un-usable now.

I am writing in concern of my card i bought online just the day before yesterday, a 50 dollar has already been used and i talked to the seller but they said i should talk to the Razer support first before anything and that's why i am writing, i really need your help in this 

I have bought today Blackshark v2 x. When i am plugging headset in, one side doesn’t work, while the other side and micro are working. This headphones has 3.5 mm analog connections. Have u guys andy ideas what can i do? 

When I play Apex on my Razer Blade, the temperature reaches 85 degrees. I put it on a stand so it doesn't block the fan. Any other suggestions?

I bought a razer blackshark v2 x headset and I can't register it, it says that this device is already registered

Hello I bought a razer book 13 used and wanted to restore windows but I was unable to do so. I have just been running linux for a month but would like to go back to windows. I downloaded the restore files from your website after I put in what model etc I had and when I try to boot of the usb I just get a bunch of different BSOD. Any idea how to fix these? Thanks 

Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.The issue:The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button)

I bought 3 razer gold card codes totaling 110 USD, and the codes seem to have been used.