Razer Support

i bought it from authorized dealer and registertion serial num is already registered i have all the proofs

Hello,The battery of my blade 15 has noticeably swollen and warped the bottom case. No appearant damage to the rest of components, but I am already considering replacing the battery. I checked the "solutions" for this at razer support and it would require to send my laptop, which would be very inconvinient. Could it be possible for a replacemet battery to be sent directly to me, instead of having to send the device?Thanks in advance.

How can I change my phone number since I have no longer access to it. Thank you,

Hi. I have recently bought this headset and so far I was overall pleased with it’s performance and all but today, without me changing anything, it went from controling the system volume via the volume knob to controling only the volume of the headset itself. I find this rather unpleasent, especially since i can’t even see at what sound the headphones are at. Is there a way to reverse this change since it somehow wasn’t like that just one day ago or was me being able to control the system volume with it a bug? The issue appeared when i started my pc today and it immedeately was bugged.

So i was trying to add my new phone number after removing my lost old number, I tried to add my new number but I didn't receive a OTP message even though I tried 4-5 times and for that it temporarily locked my acc 

I've entered my gift card number and it's saying its invalid so what's going on I know I didn't just spend $200 for nothing

Ran into an issue with my $25 starbucks gift voucher. Razer send the security code containing 13-digits containing numbers and letters. I notified razer support about an issue because the redemption process will only accept an 8-digit code with only numbers. Razer support past the issue up the line 3 separate times "escalating" to higher ups. Ultimately after over a week I received a final email with the same exact security code and another email notifying my my support ticket has been closed. Razer is fine with you spending thousands of dollars for their products but cant even fulfill their rewards programs after the fact. Very disappointed.

The shopping cart has goods worth more than $150. I received an email about the promo code for the $15 discount. But when I pasted the code, there is an error that said the code cannot be used. Please advise. Thank you.

Whenever I turn on my computer, the Chroma Addressable Controller doesn't turn on my case lights until I adjust brightness. I don’t even have to turn it up or down, the brightness slider just needs to be clicked. I’m using a Chroma studio “advanced effect”This did not happen until I upgraded from Synapse 3 to Synapse 4.

i bought today headphones razerblack shark v2 x and its already activated why?

I have Deathadder v3 pro. When i was moving to another house, my dongle got broken and i can not find any dongle on websites or some shops. How can i fix this with cheapest way.

Dear Razer Support,I hope this message finds you well.I am the owner of a pair of Razer Hammerhead True Wireless (2nd Gen) earbuds. Unfortunately, I have lost the original charging case and am currently unable to use or charge the earbuds. I would like to know if it is possible to order a replacement charging case for this specific model. I can provide the serial number and proof of purchase if needed.Please let me know if such a replacement is available and how I can proceed.Thank you very much for your time and assistance.Best regards,  Vjekoslav DzombicBerlin

I’ve bought these thinking it would be nice to own a pair of gaming earbuds for mobile. but it seems that i can’t get them to connect to the razer audio app or to just bluetooth any suggestions would be helpful, I tried every possible way to get them to connect following the troubleshoot guide in the manual or on the support page but they don’t seems to help. problems i’m facing is the case is fully charge but plays no sound for pair mode when i open lid to the case and can’t find it under my list for discoverable devices.

I recently switched from my old MacBook to my new Macbook and when I tried to connect my Razer basilisk v3 x hyper speed to my new laptop it just would’nt connect, the new laptop uses Mac sequoia 15.5 

My Tarok Ultimate chairs back reclines even when the lever is down. Is it possible to fix it or get a replacement part for the locking system?

my viper 8khz just randomly disconnected and now its completely bricked, cant be detected by anything, is there any solution

Hi,I got this headset as a gift and its bought in another country.Its the Blackshark V2 Hyperspeed WIRELESS*, just to mention that and I have to use it wired on my pc??The dongle isn’t showing any light, charging, plugged in, whatever I try no light except for one second when I plug it in and the light is barely showing.Also when I turn on my headset it lights green for 1 or 2 seconds then starts blinking blue for a few seconds then says pairing.Any fixes or something?

Hello, my headphones are   Razer Kraken X Lite - Essential Wired Gaming Headphones - NASA Packaging  I registered them   on  Razer ID, but I did not receive the activation code  for 7.1 surround sound in my email, and it does not come with the code.

I bought a Razor Viper V3 mouse and it has a problem. At random moments, the mouse stops working for 1-5 seconds or there are micro lags. Also, when it starts working again, the light responsible for DPI starts flashing (it flashes the color that I have set for DPI). I tried updating the mouse drivers through Razor Synapse 4 but that didn't help. If you can help me with this problem, I would be very grateful to you))

Hello. I have a Basilisk X Hyperspeed mouse and I haven't been able to use it with the donglee for a while. If I plug the dongle into the pc or any laptop, it connects up and down all the time. It goes up and down, up and down every second. Can it be repaired somehow, or does it ask for a new one? Thank you in advance for the answers 

help

I need to input a new mobile number for my 2FA

Hello,I recently purchased a Razer BlackShark V2 X for PC. The product came with a promotional card stating that THX Spatial Audio could be purchased for $9.99.I have already registered my BlackShark V2 X to my Razer account. However, when I attempt to purchase THX Spatial Audio, the price displayed is $20.00 USD, not the advertised $9.99.Could you please guide me on how to claim the promotional price? I'm quite frustrated, as it feels like I'm unable to redeem an advertised offer.

With a recent patch to my synapse 2.0. I was presented with an announcement on the impending shutdown of synapse 2.0 cloud services and read that it was advised to save any current profiles.  I understand with the shutdown of cloud services , you will not be able to transport your keyboard to a new location and log in to synapse and have your profiles.My question is , will one still be able to build profiles for the keyboard locally?  Will my Anansi allow me to still map buttons with synapse 2.0, but only at the local level.  Nothing is saving to cloud.  I have for years , I have used this keyboard since 2008, loved my Anansi.  There is no other keyboard with the thumb buttons.  I use these in almost all my games.  Razer I beg you , make a newer Anansi or please legacy it into synapse 3.0.  I currently run 2.0 and 3.0. I have had to replace my Naga mouse over 6x in 18 years. My Anansi has worked on 4 differnt towers over the years. I would have stopped PC gaming if not for this keyboar

Is Razer going to release an update for this model’s Thunderbolt 4 port to allow for better support of Thunderbolt 5?  Recently bought a new CalDigit TS5 Plus and while it is recognized by the laptop, it will not display anything via the docks DisplayPort.  I see that later models of the laptop had updates to their Thunderbolt drivers, but there doesn’t seem to be any updates for the 2021 version.