Razer Support

When rizer viper signature edition restocking?

Hi, I recently bought this model for playing on my PS5. The question is, how can I change the lighting, without program like Razer Synapse, since there isn't program like this available for PS5. Are there any key shortcuts? I tried to plug it onto my computer, changed lightning pattern to colorful wave, but after plug-in to PS5 after it changes back to same basic pattern where whole keyboard is in the same  color.. Is there any solution? 

Hi,My razer kraken green head set cable is broken. Is there a way I can purchase a replacement cable for headset?Serial number is 862041d09804926Model is rz04-0283

When I start up my 2021 Razer Blade Advanced 15” the screen functions as normal, I get through windows login, things start opening and loading as normal. 3-5 minutes in the screen suddenly goes black. Everything works perfectly on my external monitor, the keyboard and trackpad are fine, but the laptop display doesn’t come back.This is repeatable; if I shut down and restart the same pattern will occur. This only started yesterday (2024-01-16), I haven’t had an issue previously.

Hello, I have a problem with my audio. I am using Razer Synapse 4 and Razer Seiren V2 X.I asked my big brother to reformat my PC, install everything fresh and I still encounter this issue.  Whenever I reboot my Desktop, Razer Synapse 4 would stop working. I have to click Synapse again, then the Microphone then toggle mute/unmute (or play with the volume slider) the Stream Mix and Playback Mix Per audio route in order for me to hear them again and have them on stream mix.Also, before I start fixing the things above, the gain volume of the microphone would decrease, and I have to put it back on my usual 70 One thing I have resolved on my own was Synapse c

I’ve been trying to find a Razer monitor to go with my collection with no luck. I’ve seen articles about it online but no one says where to buy it. Even when I find the link it always takes me to an error page. Why is this so hidden? Razer even has an image of it on the official website.

I've had this issue for probably half a year if not even longer. I've tried everything one can think of- reinstall synapse- reinstall all the plug ins- remove all the files relating to synapse after a complete uninstall- reset Hue Bridge- reset the whole entertainment area- contact Hue (they see no issues)- latest software update on everything- pretty sure in between I even had a PC reset  I’ve submitted multiple tickets to Razer support but no one has bothered to reply to me. When trying to do a full ticket with diagnostics and stuff from the synapse app, it just doesn’t work no matter how many times I try to do it. Basically it used to sync, at one point it bugged and it stopped working. I removed the bridge from synapse and tried to reconnect and that was it. It never succeeded in finding it again. I tried manually adding the IP but it didn't wor

I registered, added the product to Razer ID, downloaded the necessary applications, entered them, and waited for the code that was supposed to arrive during the working day. The code has not arrived yet, a month has passed!

I lost my old phone and don't have a backup password or authentication app. I tried to pay with my Razer, but I couldn't do so without either a backup code or a certified app code. Can you email me the backup code or erase the phone number?

Got some hammerhead earphones for xmas, fully charged and light on the case goes green but they don't show up on blue tooth, can't get them to make any noise. Have tried the app and another phone but still can't get them to show up

I don’t understand what I have to do, been trying to be connected to an agent for quite sometime now but but my effort seems to be of no avail even though I’m doing in active working hour according to their schedule. How do I fix this?

 HI, i just bought razer blackshark v2x headset, the activation code that razer give me is a erorr, “the code you have entered does not seem to be valid. Please try again.” i request for a new code but razer still send me a same error code. what should i do? please help me :(

 Welcome, I bought headphones and the set included a card with an 18-letter code, and when I enter it into the THX Spatial Audio application, it says that the code I am trying to enter is incorrect, even though I use the code given on the card.

Hello. I have a problem with Razer synapse 3 (ver. 3.9.1231.112613): when I try to add a device - Razer aether lamp pro in place of "ADD WIFI DEVICE" and then "GAMER ROOM DEVICES", the application slightly dims and does not load the next stage of adding the device (it works fine in the smartphone application), I have already tried reinstalling the Razer Synaps application, cleaning all application files. Does anyone of you have a similar problem?

Hi, I have a set of Razer Kraken headphones. They have an amplified bass which unfortunately no longer works. It’s fallen out of warranty something like < 12 months ago.I wanted to know whether Razer offers  a repairs service I can pay for or components I can buy to attempt to repair it myself rather than it end up in the trash heap and forced to purchase a new set of headphones?

I have Razer hammerhead true wireless 2021 Headphones and now the Right headphone stoped working. Is there a repair shop and how to get a conact?

After registering the email,(removed email address for security) was sent to the mailbox and saw that it was satisfied. The email with the activation code did not arrive. Duplicate the letter.

I entered my activation code but it can't be activated.

Hi! I'm trying to register my mouse, and this message appeared:this product is already registered if you did not registeredS/N: P/N: RZ01-03850100I bought it from Mercado libre DEMJESSTECNOLOGIAS

I tried to get my 7.1 code, but when i write my headset serial number, i get the message:Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.But as i know my headset has this function of 7.1 sound. Maybe someone can help?

My function key used to work and adjust brightness, volume, etc using function key + f1 - F12. Now it is not working, it only works during start up and then doesnt work after a while. Is there a way to fix this?

Hello,I have broken my Razer BlackShark V2 PRO USB Wireless dongle and I need a replacement for it, even if I have to purchase it. Could you kindly check the availability?SN: HN2217D13101955My location: New York, USA - zip code: 12531

Hey there! I just bought a Blackshark V2 X and it is already registered. I bought it on 16.1.25 and i received it today. Can i get some help ? 

I’ve did the serial number thingy and got the code but it said that it doesn’t work 

Hello, I have Razer Blackwidow V3 Mini Hyperspeed Phantom Edition with installed newest synapse. Could anyone tell me how to set default lightning before windows login? My keyboard is phantom, so without rgb, I don’t see nothing at all. Here are my synapse lightning settings: Any idea? I am using keyboard on cable right now, but I want to switch to USB Dongle soon.  ​​​​​​​