Razer Support

How can i contact razer support? My side thing from the razer naga v2 pro doesn’t work and i would like to buy that specific one lateral pannel...

Does anyone know the best way to get a replacement battery for my Razer Blade Stealth 13" (11th gen Intel® Core™)? The battery only lasts for 30 minutes on a full charge even with battery settings optimization. I'm just looking for the fastest and most reliable way to get a new (legit) battery without having to send my laptop in. I've seen some prior posts from users saying it was very difficult to get Razer to send them a replacement battery, and I really don't want to have to go through hours of hassle; I just want to buy a new official replacement battery. Thank you!

I have this issue with my Razer Blade 15 Advanced Model (Early 2020) - RZ09-033. I was on vacation for 3 weeks, my laptop was left at home - turned off, but charger plugged in. When I booted it up, it was a couple of problems. I have it connected to a USB-hub and 1 monitor. I use the original Razer charger tho. However, it was a big Windows-update, and I struggled to get the laptop to recognize the monitor. Also, the battery didnt charge. The icon shows that it runs on battery, but the percentage stays at the current level. When I unplug the charger, the percentage does drop, but it doesnt go up when I plug the charger back in. I downloaded BatteryMon, and when it’s plugged, it says the battery is “not in use”. The battery health shows 86%, no signs of swollen battery and nothing weird. The charger brick has its green light on, but not on the laptop. This happened after the Windows update as I said, and cus the battery doesnt drain when it’s plugged, it indicates it’s nothing wrong wit

Hello I just bought a razer blackshark but unfortunately when i tried to register it to activate the 7.1 virtual sound it says that "This product is already registered. If you did not register it, please contact Razer Support" I hope that you can help me in this problem thank youu

Firefly 2 no longer lights up. It flickers occasionally. How do I get my old colors back?

I’m reaching out because the cord for my Wolverine V3 Pro controller is no longer functioning, and I haven’t been able to find a suitable replacement. I’ve already tried multiple USB-C cables, but none of them seem to put the controller into PC mode. Could you please let me know where I can purchase the correct replacement cable or if you offer a direct replacement service?

Hello, my screen went black while playing video games, I’ve tried to connect it to an external monitor to check if that was working, still black, any fixes to this? Keyboard is still lit up when turning on, no matter what the screen stays black.

Is it possible to buy new razer blade 18 on firm 

Hi.I think I have seen enough of the posts about the defective Nari dongles, and yes, looks like I am subject to this too.Could someone from the razer team please let me know where I should send the serial number, purchase date and location as well as proof of purchase to?Thanks!

Hello!, my name is (*Personal information omitted). I’m a passionate gamer and a long-time admirer of your products due to their quality, functionality, and of course, their design. Razer has become one of my favorite gaming brands.I am writing to request technical support for an issue I’ve been experiencing with a recent purchase. On September 19, 2024, I bought a Razer DeathAdder V2 Pro Hyperspeed Wireless mouse via Amazon. I was immediately impressed with its ergonomics, light weight, minimalist aesthetic (I prefer no RGB), and overall performance. Without a doubt, it is the best mouse I have ever owned.However, for the past two months, I’ve been experiencing a failure in the left-click switch, which frequently performs unintentional double-clicks when pressing normally. This issue has significantly affected my performance in both gaming and my professional work in graphic design, where precision is essential.I have followed all the troubleshooting steps provided on your support web

I tried to register the headphones Razer BLACKSHARK V2 X and it said they were already registered even though I just bought them.

Hello,I recently purchased a Razer Wolverine V3 Pro Black controller. Unfortunately, at the time of purchase, I forgot to log in to my Razer account and the order was placed as a guest.Would it be possible to transfer this order to my Razer account?Thank you in advance for your help.Best regards,RedHaiko

I recently bought a razer viper v3 pro (faker edition). Inaccidentally lost my 8k dongle. Could I please get a replacement?

Good day, dear Razer fans! Can you tell me, has anyone encountered a problem with syncing the Yeelight Station and Razer Synapse? After switching from Razer Synapse 3 to Razer Synapse 4, synchronization fell off. Now, if you look in Chroma connect, there is no Yeelight app. I reinstalled both Razer Synapse and Yeelight Station - nothing helped.I've tried this before: 

I want to recover my account I have balance in my account but I can't used it anymore Please help me to recover it When I'm little kid I create me razor account in non seriously so now I have nothing authenticator no phone number I forget to save it, please help me I only remember my email  

Hello, I bought a Razer Blackshark v2 X and when I try to register the product, appears a message saying ‘’ the produtct has already been registered. Although it was new and unused.

  yesterday i bought a used razer  blackshark v2 x on Facebook marketplace ( it was on a good price) .  And when i came home and download the 7.1 surround sound app . it asked me for an activation code so i tried registering it on the site and it said its already registered .  So i contacted the guy i bought it from and he said he also bought it used and didn't know about any of the activation stuff ( cuz he only got it to game on his phone ). Nd he couldn't reach the guy he brought it from .  now i need a new activation code and idk how to get it 

This issue has been present every since I bought Tartarus Pro.I use my Tartarus and mouse for most PC games, but for some I use my XBox controller. For some games, the contoller does not work, unless I unplug the Tartarus. Some games it works fine. I have contacted Razer support about this many times and it has never been fixed. Has anyone else come across this behavior and found a way to fix it?

Hello, I am experiencing a very weird issue where my Naga Trinity sometimes has some kind of “drift” or moves automatically randomly, which is being very uncomfortable for gaming (In this case WoW). Is this a known issue? I’ll really appreciate some support on this, and if its a device failure I’ll also like to know the steps to claim the warranty (kind of new still). As for solutions, I’ve already updated Synapse and tried to switch mouse over different USB ports, still having the same issue, it does not happen with my other mouse. Thank you.

Battery is not charging beyond 94%.It switches off immeidately when the power cord is removed from the computer.Does this mean the  battery need to be replaced?If yes Where can I buy a new battery ?The power settings are set to Best Power efficiency for both plugged in and batter modes.Kindly advise.My machine is a Razer Blade Stealth 13 (Early 2020) - RZ09-03102N02 

Hi, is there a way to get a replacement for the little dongle this keyboard comes with? it seems to be the only wireless adapter compatible with this keyboard, i lost the one that came with my keyboard and have been using it wired since i bought it last December, but I’m actually needing to use the keyboard wireless now. I try to pair the keyboard using my Razer Mouse Dock Pro but it doesn’t seem to find the keyboard while trying to pair it, and i also was able to get a Razer Hyperpolling Wireless Dongle on eBay from a seller (since the Razer Store had it always out of stock when i got it), but even though the dongle works correctly with my nephew’s Razer Viper V3 Pro and its documentation says it’s compatible with the kayboard, it’s not able to pair it. It pretty much seems like the keyboard exclusively works with the one it comes with.

Recently been in the process of replacing my wolverine v3 pro controller. Been sent a link from the RMA team but every time I click it, I always get an error saying does not belong to the user logged in. 

when i pulled the dongle it broke , can i get a replacement for it ?

Same as others, Razer Tartarus Pro thumbstick is not binding correctly to my profiles anymore. Tried reinstalling etc, no change. New profiles work briefly, but then revert back. Tartarus is unusable like this, please fix Razer!!!Model # RZ07-0311

Hello and regardsI recently bought a Barracuda headset. As far as I know, there is an activation code for the THX feature on these headsets. I registered the headset on my user profile but did not receive the activation code. I would like to ask for your advice on this matter.Thanks