Razer Support

im completely clueless how to renue my scratch card and get a code because i dont remember when i got the headset. i have the scratch card at hand with only like two digits missing and its really annoying that i cant find any support anywhere. isnt the scratch card proof enough. no matter how many times i try and guess the remaining digits i cant. is there an email i can send an image of my scratchcard to?

Hello,My Razer - Iskur  chair has been tilting for a few months now. Is there a way to buy replacement parts to fix this issue. The part that holds the chair cylinderThank you,Salvaden

Hello,I have a broken headset that is still under warranty and I am directed to the Razer Support page to contact them for an RMA.  When I get to that page and validate my serial # and it show’s my device is still under warranty, I am directed to a chat page that does not work.  The chat button is greyed out and there is nothing that can be done.  No email or phone # either to contact support. Can someone assist from support team?Thank you.

Hi all, with a heavy heart I'd like to try acquire the following componants: Replacement right CTRL keyCharge cable from keyboard to mouseWireless USB connector I made the mistake of lending out my keyboard to a now ex-friend, although I have now disowned said friend due to the missing components, I wish to re-acquire the missing componants to complete my lapboard setup. Please please please help!!! I love this setup but receiving it back with missing components is heartbreaking

When I use my BlackShark V2 HyperSpeed on the Switch 2 in dongle/2.4 mode, turning the volume knob causes the audio to drop to a very low level — and it won’t come back up unless I reconnect the headset. This happens both handheld and docked.The same dongle works fine on PC, Mac, and PS5, so it seems to be a Switch 2 USB audio issue.In Bluetooth mode, audio and volume is fine but the mic isn’t recognized (probably due to Switch’s Bluetooth limits). Is anyone else seeing this happen on their Switch 2? Thanks!

Razer Barracuda X Chroma disconnects constantly when I use it on hyperspeed wireless mode (wireless, not bluetooth). Why is this happening and how can I fix it?Sometimes the connection goes off right from the system start, sometimes during a game session later on.I also use the Surround 7.1, but the problem seems to happen on both conditions (with surround and without).A temporary fix that works is to unplug and re-plug the dongle.I tried tracking the problem with the windows event manager application including the “audio” word as a filter, as per the google search ai tool suggestion. Indeed I found an event that coincided with the audio loss. No idea if it has anything to do with the problem, or if it was just a coincidence. The id was 16394 and the source was “microsoft-windows-security-spp”. Something to do with windows security perhaps?

Hello,my Razer DeathStalker V2 Pro wireless keyboard is malfunctioning after performing a hardware reset using the key combination ESC + Space + caps lockHere are the observed symptoms: The keyboard powers on, and the lighting works normally. The battery is detected at 100%. The keyboard is recognized in Razer Synapse, but none of the keys respond, neither wired nor wireless (Bluetooth / 2.4 GHz). Any lighting changes or commands via Synapse have no effect on the keyboard. I have tried the alternative procedure (ESC + Caps Lock + USB connection) to enter bootloader mode, without success. I have uninstalled and reinstalled Synapse, tested with several certified data + power USB-C cables, and on multiple PCs, without any change. The official firmware update tool indicates that the installed version is the latest and does not offer a forced reinstallation. I suspect a corrupted firmware or hardware issue preventing full communication between the keyboard and the PC.

Hello there. I’ve been trying to connect my Razer Barracuda X RZ04-03800 to a new wireless dongle. When the Pairing Utility asks me to plug in the dongle it reads it without any problem, but when it asks to connect the headset it just doesn't get it. The green led starts blinking, so I know that it's charging and it's connected. I’m using the original cable and I've tried many other USB-C data cables and USB ports but the pair button remains grey'd out. Same things happens when I try to do a firmware update: it reads the wireless dongle but it doesn't connect to the headset.

The other day I was playing overwatch and my laptop screen went black. It happened before and usually resolved with a hard reset. So I restarted my laptop and the display did not come back on. Im out of town for work so I plugged in the hdmi cable from the hotel tv and was able to get a signal. I attempted to troubleshoot by opening the device manager and reinstalling the NVIDIA display drivers. Upon uninstalling them assuming they would just reinstall. I lost the signal to the TV. Now I don’t have any display on my laptop or to an external display. It’s just black, no backlight, just black. The laptop boots to windows fine because I can hear the boot up sounds through the speakers and windows hello operates as normal.  I opened up the laptop to try and further troubleshoot by disconnecting the battery, swapping the ram slots, unplugging the ssd, taking out the cmos battery, and then reassembling. All of this to no help. Still no display.  About a day before this happened, in Razer syn

Everything was fine until I booted my laptop one day and the CPU was overheating up to 110°C, thought it was a software issue, updated my drivers and firmware but it was still overheating. Gave up on it and tried factory reset but that didn’t work. In the end I repasted the CPU and the GPU with PTM7950 about 3 days ago, cleaned up the dust, undervolted the CPU, limited its power supply to 50W, disabled turbo boost, did pretty much everything I could. I also heard that it took some time for PTM to fully settle in but I’m starting to feel like this is caused by something else. the blade is unusable in it’s current state, CPU thermal throttles like crazy even at light use and I don’t even know what to do.

I ordered a Razer BlackShark V2X USB from Amazon, and it arrived today. The problem is that it’s picking up every single sound possible—keyboard, mouse clicks, etc.—which is very annoying. The ad said it came with an upgraded HyperClear Noise Cancellation mic, so I’m not sure why this is happening. Also, my package was slightly damaged when it arrived, and I don’t know if it’s just my own problem, but the sound from the right side of the headset is louder than the left but there wasn't any problem like this with my old headset which i used till like 20 min ago. I also noticed some white powder-like substance inside the foam on the right side, and it isn’t removable.

I recently just bought the mouse mentioned in the title. After a few days of use, the mouse light stopped being on and was suddenly turned off, I have tried to investigate the root of the problem, but I can't find it, this happened to me exactly after updating the app using Razer Synapse 3.Only the RGB light I can configure it in the two modes available for this type of mouse, but when I close all the Razer applications completely, since they consume resources in the background, the light turns off, and there is no way for it to stay on, even reinstalling everything, drivers, applications, device manager, disconnecting and connecting to USB connections, restarting the PC, entering the bios. The light never turns on and stays off, it only turns on when I open the app and turns off again if I close the Razer Synapse 3 app.The Razer Synapse 3 application recognizes it exactly as the same name as the brand indicates. Is there a possibility that it is due to a Firmware problem and is there

Hi everyone,I’m using the Razer BlackShark V2 with the USB sound card and I’ve been having a strange issue with the volume knob. Sometimes when I turn it left, the volume goes up instead of down, and vice versa. Around the middle point (about 50% volume), I start hearing a static/crackling noise when adjusting the knob. Has anyone else experienced this? Is it a known issue with the USB sound card, or is my unit possibly defective?Thanks in advance for any advice!

Hello Razer Support,I recently moved and unfortunately lost the wireless dongle for my Razer mouse. I would love to continue using it wirelessly, but I cannot locate a replacement on your store.Is there any way to purchase or receive a replacement dongle for my model? I have been a loyal Razer customer for years and would hate to stop using your products over this small but important part.Thank you so much for your time and assistance.Best regards,

No audio is coming out of the right side. I tried installing synapse 4 and checked volume and settings.  I still don’t hear sound on the right side. So does anyone know a fix to this? I am on Windows 11, it also happens when they are connected to my cellphone.Razer Blackshark pro

All drivers are updated for all Razer apps.  This started to happen after the last driver update - 05/31/2023.  My profile is gone from the Tartarus Pro as are my key bindings. When I try to save a new binding, the “save” buttons dims out like it was saved, but when I check the key I see the default binding is still there.  I have re-synced it, reset the Tartarus Pro profile, restarted the PC, but nothing seems to work.  I simply am not able to customize the key bindings.  I have the Tartarus Pro, Huntsman, and Naga.  The Huntsman and Naga seem to work fine.  Also, my PC is more than adequate - everything worked this past weekend flawlessly.

Hi, I wish to use the 7.1 Surround sound app but they ask me for an activation code. I already registered ALL the information needed about my BLACKSHARK V2 X on my account but I still didn’t receive an email with the code. Dear razor support can you please help me to get my activation code I’ve been struggling for an hour

my razer barracuda X mic isn’t working but my speakers are working just fine, can someone help?

The RAZER BASILISK v3 PRO loses connection or becomes choppy when switched to wireless mode.

When I connect my 4K 144hz external monitor to my Razerblade 17’s HDMI 2.1 port, I can only run the monitor in 4K @ 60hz. If I change it to 120hz in Display Settings and save it, my external monitor loses video and I’m forced to revert the change. The HDMI cable is a high speed cable with ethernet, so the cable isn’t the issue. If I run the external monitor in 1440P, I can then run at 120hz successfully. I have turned off HDR to see if that was an issue, but it doesn’t resolve the issue. Why am I not able to run at 120hz in 4K?

So i got a USB C to hdmi adapter for my razer blade 15 mid 2021 advanced, the hdmi port on my laptop works fine but when i connect the usb c to hdmi to my second monitor it doesnt work on either usb c port im having a hard time believing that a laptop of this level cant support 2 monitors.

Hi.I'm having trouble activating 7.1 surround sound on a Razer Black Shark V2 X device. I tried to activate it, but it didn't work either, I tried to find support, couldn't find it, and gave up on it. Today I tried to get the activation code again, but it didn't work out.What should I do?

Hello. There was no scratch card with an activation code in the box with Razer kaira x so I used the "Online service with a surround sound activation code 7.1". Then I tried to activate the software, but didnt have code in box . What can I do? Can someone help?

Hi, I’m trying to register my Orochi2 mouse.  I have followed the instructions to fing the serial number and product number.  Unfortunately, the serial number is not recognised.  I am using the 15 digit code and have tried swapping the easily confused characters with no success.  Please advise.

I bought the razor deathadder mouse wired 2 days back . As its weekend I'm using this now and wanted to set DPI in synapse . got to know that we have to register the product first so in the process the error pops while i submit the details perfectly with notice like wrong serial number i cross checked it multiple times still cant register itI hope you help me solve this issue BTW i bought this mouse on ecommerce app called NOON which is pretty famous in Saudi Arabiai hope to get a response with the help required,Thank you