Razer Support

Hello, Good day Aero, Just wanted to ask for your suggestions if you don't mind? 1. I have a Razer Hammerhead True Wireless X and the left side earbud is draining fast after a year. 2. I have sent it to a service center for a replacement and they did. They have replaced it. 3. However, the problem is, the replacement unit is also draining battery fast. It's even worse than my previous earbuds. Both sides. 4. Is it really that bad? I mean, the replacement is brand new, and just got out of the box. Charged it for 60 minutes. And even more.5. I tried to connect it to my Razer App, to check the battery level, it's way below. I am expecting a 100% charge.6. I can't even update the firmware since it's below 75%. I even try updating it while the charging. But it got stuck to 51% since the battery will make the earbuds turned off.7. My question is, is there a troubleshooting method to use about this? Since I tried check it every

I need an activation code to activate 7.1 on my Razer Kraken X Lite.I bought the headset a while ago and didn't activate it because I used it only on a PS4.Now I want to activate them because I'm playing on PC.I don't have the activation code or proof of purchase.How can I activate them?Edit: I've already achieved it, I was trying for a long time and I didn't get it.10 minutes after opening the thread I managed to do it. 😂🤣😂🤣

I cannot receive the verification code and a red message appears. Can someone help me?

I paid about $30 through grab and it still says pending after a long time can anyone please assist me 

please someone help me. This is insanity. 

Please help! Can't receive OTP or even sms from razer gold to my mobile number for 2-step authentication. I tried it for how many days now. I just want to spend my top up razer gold. Just frustrated with this sms thing.

I mistakenly scratched off some digits on my card How do I go about it 

I accidentally peeled off the pin. How can I get it back? Please help. 

I bought some Razer Kraken X lite headphones, I registered on their website, and I registered the headphones as requested, when I tried to enter the activation code it tells me that the code you entered is not valid... I don't know what to do anymore. Help me.

 Good afternoon, the code for a new side dish is invalid, how can I replace the code, please help.

My ''O'' and ''.'' keys stopped working, maybe I disabled them but I don't know how to fix it. Even if I activate the ''f'' key to activate a macro for example, all the keys blink, except the ones I mentioned. It's worth mentioning that the RGB still works.

"I purchased the Black Shark V2 X product, but when I enter the activation code into the app, it gives an error."

I am trying to redeem two Razer Gold Gift cards, however, it says they are not valid. Can anyone tell me how to check the balance ?

merhaba aktivasyon kodu için mail aldım fakat kodun geçersiz olduğunu söylüyor daha önce bu sorun için destek isteyen birine makale atmışsınız fakat elimde kazı kazan kartı yok. kulaklığım için yapabileceğiniz bir şey var mı

I have a Blackwidow V4 X, and a Naga Trinity (wired). I bought the naga, because I love the fact I could map buttons in it… I play WoW, path of exile, and the like. And this is a solid for me… It worked for awhile, and now… it doesn’t anymore. Ever since I switched  from my laptop to pc, I have been having problems with these products.  I even replaced my naga with a new one.. Problem persists. I formated my computer, clean… Problem persists.  I literally upgraded my whole PC. Desktop, CPU, RAM, Motherboard, SSD, and the like. Problem persists…  I tried windows 10, windows 11. PROBLEM PERSISTS. i’M LITERALLY DESPERATE. I pay so much… so much for these products. I have to sacrifice, to have these little neat things and yet… Nothing works, nothing. Damn… nothing.  I’ve been having this problem for more than a year now. I posted on reddit. I have posted here before. I searched far and wide

I still have access to the email used in the account and I also have a proof of recent purchase of Gold credits. However, I can’t use the credits since it will request OTP or it needs a back- up code in which both I no longer have access. Need help on this. Thanks!

Every time I look into device manager or try to adjust my devices it doesn’t show up, but in Razer synapse it does. I have also tried looking in device manager to find it but it isn’t there at all in any category. I should note I also have a Razer Kraken connected but I have no clue if that has any bearing on it working or not. I also am using the USB and not an audio jack for it. It also showed up for a moment before I updated my drivers.

What happens is that every time I am connected to my headphones with the USB C port, the audio from my microphone is heard well, but after a while my voice becomes distorted as if it were robotic. This is solved by turning off the headphones and disconnecting and reconnecting the USB C port. How can I avoid it from sounding like that?

I was trying to get a $10 apple gift card on razer gold but I couldn’t find one. Then I searched it up and I found that you could get an apple gift card with razer gold. So I tried to get it but it told me the content is not avaible in my location and that the apple gift card was out of stock. Does anyone know when it will restock or where it will work? Thanks

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. Help me to fix this problem, please.

The scroll wheel of my Razer Badsilisk V3 X Hyperspeed has issues.it scrolls up and down when I scroll down and same issue when I scroll down.

I try to set my keybinds for the stick to WASDI used to have a Tartarus V2 and it worked just fine. Sadly the stick has given up after 4 Years of using it almost daily and I got the Pro.I importet the settings over. But now diagonal Input doesn’t work at all.It doesn’t matter if I set it to 4 ways or 8 ways (sadly no double input is possible for the diagonals on the 8 way setting)I read in the other posts that the 4 way Input would work but sadly for me it doesn’t.I can run in the four directions, but as soon as I start to try moving diagonal, it stops as if I was pressing an unassigned key.I even tried to set a new profile in case the import fucked up something, but still the same issue... Would be greatful for any advice.Thanks in advance 

There’s another thread about this HERE, but since you’ve ignored it for over a year I’m starting this thread to refresh your memories.Synapse Version: 20241114 is causing games to randomly minimise to desktop. Tried everything from playing around with Windows to talking with Microsoft about it (including everything suggested in the other thread) and the only thing that stops my games from minimising is shutting down synapse.Either figure out what’s causing it and come up with a fix or I start spreading the news on how incompetent Razor support is on every social media site in existence.

I got a pair of the Barracuda x chroma for Christmas, the battery died for the first time yesterday I have attempted to charge them but it appears not to be charging. I have tried several cables but nothing seems to be working, at one point it went from red flashing to green flashing but it’s still showing as 0% charge and have left them to charge for several hours now, including overnight last night. Quick edit seems to be related to Synapse 4 like other people have reported I put it in bluetooth mode and it’s now showing up as fully charged on my phone and staying on.

I need a new charger for my Blade 15 Base Model (Early 2021) - RZ09-0369. There are so many - I’m not sure which one to get. Any help? My last one was 230W so do I go for this one? https://www.razer.com/gb-en/gaming-pc-accessories/Razer-230W-Power-Adapter/RC30-02480100-B3W1