Razer Support

 Hi,I am considering purchasing a Razer Wireless Charging Puck for my Razer Basilisk V3 Pro. I would like to know if it will be compatible with my Samsung EP-P5200 wireless charger. Can I use this setup to wirelessly charge the mouse?

Dear Razer Team,I hope this message finds you well.Last week, I received the Razer Huntsman V2 purple switch keyboard as a Christmas gift. However, it is in the Spanish layout, and as I am from Portugal, I would like to upgrade the keycaps to the Razer Phantom Keycap set. Before making the purchase, I would like to confirm whether the Razer Phantom Keycap set is compatible with the Portuguese layout.Could you kindly confirm if the keycap set includes the Portuguese layout or if it is suitable for my needs?If is not possible how can I resolve this situation, can I buy some caps to turn the layout correct to portuguese?Thank you for your assistance, and I look forward to your reply.Best regards,Paulo BaltazarHappy Holidays!

Unfortunately, my RAZER Blade 15 has had a black screen for a few days now. I was watching some YouTube videos on it a week ago and suddenly the screen froze and a few lines appeared on the screen. I then shut down the laptop using the power button. When I switched it back on, there was only a black screen.I then tried connecting an external monitor and there was indeed a picture.I then contacted RAZER. They told me to reset the pc.But after the first restart for the recovery there was no picture on the external monitor either.Now there is no picture anywhere, only the fans are running and the keyboard is lit up.I have tried to get into the bios but there is no picture there either. Then I opened the laptop and did a bios reset, but also without success. Then I checked every ram, but no success.Finally, I connected the ssd externally to another laptop, formatted it and reinstalled Windows and then put it back in the RAZER, again withou

Greetings, When I bought this headset I wasn't expecting to have these audio issues right away. At first the distorted Noises would come and go not as often so it wasn't a big deal but however it recently started being a constant issue. And I really don't play with the volume high. Any one else having these issues?

I connected the hub to the computer in the thunderbolt 3 port. The computer does not charge. What could be the reason?

I bought it at 29 of December of a store, not used, a tech chain store genuine product I even listed in my products in my account.suddenly the scroll wheel itself stopped working after little use of it I tried another pcreinstall drivers, safe mode, reinstall synapse blow it with compressed air and hair drieri want to get my money back or refundor if you can fix it tell me howi am wouldn’t buy a razer product again. 

I have a Razer Blade 15 with a battery model of RC30-0248 and I can't find anywhere to buy one. The battery is dead. Where can I order one because the Razer website doesn't sell the parts I need?

I've just purchased a preowned laptop which was seemingly wiped beforehand, I cannot get into the f9 menu so I decided to grab it form the website, except apparently this laptop is older than listed. Would there any other way I can get a factory windows 10 image? I know I could get a plain image from Microsoft, however I'd much rather prefer to get a copy with the drivers and software prepackaged.

I recently noticed that when my charger is connected to my laptop it makes a buzzing noise thats quite loud but you need to get your ear close to hear it. when i disconnect it from the laptop it stops, it does work and i dont see an issue with the charging, it should be emphasised that i changed my last battery because it got swollen, also i have a friend who has a year older blade (2020) and it also has a noise but not as loud as minethanks

Let’s start with the basics, overall wolverine v3 pro  is one of the best pro controllers on the market, hardware wise I have nothing bad to say.Now with the negatives, the controller app razer provides lacks features, such as macro support or keybinds for the additional buttons ( synapse integration would be a huge plus ) Imagine having to install a separate app for each razer device.Another thing, and the most important I might add, the paddles and the additional bumpers are not seen by any apps, or steam input so you can’t bind them outside the Razer controller app, so you are basically stuck with an xbox controller, ( as windows sees it ), we need a driver/ firmware to make those extra buttons visible on PC.Don’t brick such a good controller just because of the software that can be easily changed. 

i got a brand new headset and can’t get the mic working the usb-c dongle, both wired and unwired, will not pair to my headphones. my computer detects the dongle in device manager (it’s called “Razer Barracuda X 2.4”) but the razer programs do not detect it, so i have no way of pairing it to my headphones. i am using my headset wired and i have charged it overnight using a wall outlet i’m only interested in using the headphones wired and i would like to get the mic working i’ve tried:https://mysupport.razer.com/app/answers/detail/a_id/5994/~/how-to-use-the-razer-headset-pairing-utilityhttps://mysupport.razer.com/app/answers/d

Lost access to my old email so I can’t update my email address due to the code requirement. I still have access to the account and the phone number on it. What do I need to do to get this updated?

I just got a Razer mousepad, and I have a Mac and I’ve been trying to figure out a way to customize the RGB lighting for it. Ive downloaded which seems and outdated version of Razer Synapse. There was nothing that I’ve found that helps so hopefully the community can help ????

I actively play wide variety of games ,i would love to use their products and review them if the opportunity arises.

Your product is already registered Razer problem

HELP MU BUY THE BARACUDA PRO I DID NOT RECEIVE THE ACTIVATION NUMBER IN MY E-MAIL 

Hello the seie number from the blackshark v2 X is not working, if anyone can give a little help  

My headset will not turn on. The light won’t even come on when charging. How do I fix this it’s not the cord either? 

Hi everyone,I have bought a new laptop, namely ASUS Zenbook S14 UX5406SA, with the new Intel 226v processor but my Razer Core X RC21-01310 with a RX 5700 XT graphic card doesn’t work. As soon as I plug the Core X,  my mouse pointer freezes and it also disables my WIFI card and soundcard! The rest of components seems to be still working. I can Crtl+Alt+Del and check the processess or select with the TAB on the keyboard and cycle trhough the icons and menus with the keyboard! And I can choose to shutdown or restart the laptop.I have tried a different thunderbolt cable and changed the power settings in the laptop but no luck, including changing the Link Power Management to off and choosing the Performance Power Plan.I have also contacted ASUS and they told me that the fact that the Core X is providing 100W, and because the laptop is 65W, it may overvolting the thunderbolt and laptop. But I thought the Core X was upto to 100W with PD charge so in theory it should be

@razer community So guys basically I have been struggling to get a monitor and I need one but you know I am broke so I wanted a monitor but I am big razer fan and have bought 3 products of razer already and they r amazing no problem at all and for my setup to get completed I need a  monitor so pls razer if u see  this message pls reach out to me  thanks

I spent almost $5,000 less than a year ago and purchased a razor laptop with the highest upgrades.  My laptop already has problems and I am having to ship this item back for repair.Can you explain how a laptop that costs almost $5,000 has to go in for repair at less than one year of purchase?  Not only do I have to remove the razor skin that I purchased from Razor but I also have to now be worried about getting my laptop back with scratches or damages or further internal damage as it seems like the company only cares about profit.  Why is this the outcome of purchasing from your company? How do you price your laptop so high and then build it to cease functioning in less than one year? 

My new Seiren V3 isn’t showing as a microphone. It did, but now it doesn’t. When it did, it still didn’t broadcast any audio. However, on synapse, it shows the proper audio levels. I’ve unplugged and plugged, restarted my computer, checked for updates, and even deleted and reinstalled synapse but nothing works.

So basically, the LED on the back of the headset is static red. literally that’s it.I don’t know if its faulty charger or anything, but I have a whole bundle of other major headset issues, such as quiet volume at max volume (i’ve tried everything in the “poor audio blah blah” like uninstalling synapse 3), wireless connection impossible because the headset won’t turn on, and one minor thing, probably connected to this one LED. I don’t need help with these other issues, just tell me if the static red LED when blackshark v2 hyperspeed connected via USB means anything so I know if its the root of the others.

Hello , today i buy Razer BlackShark V2 X USB and receive activation code for Surround Sound on my email but it doesnt avaible 

Title. My dongle stopped working and I got no clue on how to fix it. Is there any link for support on the Nari Ultimate to buy a new dongle?My headset is out of warranty as of 5th Jan 2025. The serial number is HN2137D09001514