Razer Support

Opened up my laptop to being stuck in BIOS. Did as many steps as possible without having to contact someone and my NVMe was showing my drive but wasn’t showing up in Boot. Now it’s not showing up in NVMe Configuration and I am still stuck. Have had no other problems with this laptop before and was using it yesterday/earlier today. I am just very confused. Anyone with any ideas would be greatly appreciated as I don’t want to just resort to immediately taking it into a shop.

Hello Razer. I have been having issues with random and persistent static in the audio. I have a Cynosa Chroma and a Deathadder Elite which are both USB. I tried all other USB ports with same issue. I have ran audio signal through LED monitor, 3mm port to speaker monitors, and 3mm to headphone on both the front and back of PC.I think I have narrowed it down to an interference from Razer products. The audio gets a low audible static when I plug in the mouse [or if there is movement on screen, like a YouTube video or gaming]. This turns to crackling static when I scroll mouse or play games. It gets more noticeable when the game is silent or louder when you increase the volume. [These sounds also persist when the PC is on mute via Windows Volume Mixer]The other sound comes from the keyboard. This sound is a faint ringing pitch. It is noticeable when the LED cycles colors, when the intensity of the LED brightness is increased and also when you toggle the Caps, Scr Lk, or Num Lk. These pitch

I had an issue with my audio crackling for my newly bought razer kraken 3 so i look on the forums and i see the issue can be resolved by updating the firmware, so i go to install the firmware and i download the firmware updater and it tells me to plug in my headset.So I plug it in, but it doesn’t acknowledge that it is plugged in and turned on, i see there are similar tickets to this so i try what was posted there for trouble shooting, I restart my computer, I try a different computer, I plug it into the mother board. But nothing works.

yes i was curious to know cause i was thinking about getting this headset cause i saw many people talking about the v2 hinges and how they broke off so i was wondering if they fixed this with the new headset and i didnt know where else to turn but to come here and ask if i can get any response that would be great thank you in advance  

I was just wondering if Razer has any Microphones that are compatible with PS5. I got a Seiren V3 and found out it wasn't compatible with PS5.

Hello !I have lost my old phone number and i have lost my back up codes also Can someone help me reset it please ASAP need to make a payment and i can't

Not receiving Surround sound 7.1 Code after registration, Tried requesting a new activation code. Still not showing in email. Already checked spam and junk.

Hello Razer Support Team,I am writing to you because I am unable to connect my Razer Blackshark V2 X headset to Razer Synapse. I have tried reinstalling both Synapse and my audio drivers, but the headset is still not detected by the software.I have found conflicting information online. Some sources suggest that the Blackshark V2 X should be compatible with Synapse, while I have also seen information on the Razer support pages that indicates it may not be.Could you please clarify whether the Razer Blackshark V2 X is supposed to be compatible with Razer Synapse? If not, is there any other Razer software, like the 7.1 Surround Sound software, that I can use to configure my headset?Thank you for your assistance.Best regards,Lukas

Is there anyway to purchase the dongle for razer wolverine V2 pro i bought one refurbished and it didn't come with one been looking everywhere and can't find one

Hi there,I just registered my Razer Blackshark V2 X through Razer Online Services, and the headset is showing up properly on my account. But the activation code for the 7.1 Surround Sound still hasn’t arrived in my inbox.The page says the code was sent to my email, but I’ve checked several times—including spam and promotions folders—and there’s nothing there. It’s been a while now, so I just wanted to check in and see if there’s anything I can do to get the code resent?Would really appreciate any help. Thanks in advance!

Hello,I just received a Barracuda X Chroma headset. I registered the product on my Razer account and received the confirmation email. However, I never received the activation code for the 7.1 Surround. I checked all my messages, but I'm sure I didn't receive anything. (My headset is new, so no code could have been received before.)Thanks to those who will help me.

I have activated the S/N and it shows on my account. It says it has sent the activation code but it has not. How do I simply even talk to a support about this issue. Real big turn down. SEND MY CODE. This seems to be a common issue. 

Reinstalled Synapse, switched pcs, different usb ports. Using the update utility, pairing utility, nothing has resolved the issue the dongle is refusing to be recorgnized at all. 

I had profiles set up for my razer mouse and tararus for a few games but had to manually hit the set up key to change the profiles for each device. Tonight I learned you can link profiles to a game exe so they all load when you boot up the game...GREAT!!! Did it for Helldivers 2..BOOM...works.Tried setting it up for Call of Duty HQ to play Black Ops 6 and seems it only links to the game launcher...so when the game launches, it switches profiles like it should but once the game itself boots, i lose the link and profile/color goes to default profile.Tried manually linking the COD.EXE file in the XboxGames folder but ends up telling me “You don’t have permission to open this file”….very dissappointing. Works fine if link it to cod.exe from the Blizzard launcher. So obviously Xbox has a permission set on it….anyway around this? 

Hi everyone,I’m experiencing a strange issue with my Razer Basilisk V3 related to the scroll wheel. Here’s what’s happening:When I scroll the wheel down, I can hear the usual “click” from the stepped scrolling mechanism. On certain "clicks" (apparently the even ones), if I lift and place the mouse back down, it randomly detects scrolling up and down. However, when I scroll the wheel again (on the odd "clicks"), the problem stops, and the wheel behaves normally.I’ve already tried checking the settings in Razer Synapse, updating the firmware, and cleaning the wheel with compressed air, but the issue persists. Does anyone know what could be causing this? Could it be a problem with the encoder or the scroll wheel sensor?I’d really appreciate any advice or if anyone has had a similar experience. 🙏Thanks in advance!

Hello,The battery on my razer blade 15 laptop is swollen - there is a bulge in the middle of the keyboard/trackpad area leading to the laptop being unable to close properly. I’m unsure how to proceed with repairs as the razer support website sends me in loops and my warranty has expired. My current location is Phuket, Thailand.So, in Thailand, there is no official store.Anyway, where can I buy for this battery?  (https://drive.google.com/drive/folders/1qswpvyYYhq5otZQMwyExvif4jCu3kzib?usp=drive_link )

Recent found swollen battery of my Razer Blade Stealth 13 make the keyboard become curve form, how do I do, where to replace the battery?  this is for free or need pay some money?  I Ordered on November 23, 2022 at Amazon, Now I’m in Taiwan, does your Taiwan branch can help to deal with issue?

Hi allI have a razor chrome to connect to a surface pro 8. Cable is TB4 (tested several and the last one is an apple TB4 cable)The connection can’t be done with TBPCIe v4.0 x16 (16.0 GT/s) @ x4 (2.5 GT/s)Also once the laptop goes to sleep, sometimes when it wakes, I loose connection to mouse or keyboard attached to the chroma.I’ve tested also with a new surface pro 2025 intel and the issue persists.Os there any solution to this?Thanks in advance.

Barrcuda X Chroma. Worked fine on the THX Trial, it ended, now ZERO Audio from my headset at all besides the volume/buttons.Knew I still needed to get the activation code for the 7.1 surround sound.But in either case, I don’t understand why I can’t use the headphones normally at all now.Trying to get the code from the Self-Help tool, it doesn’t work.It isn’t sending emails, to spam either.Checked.The Box you should be putting an activation code you cant even select TO put anything in, so not sure how to even put it in once I do find it.(I tried the only email I have received since registering the product.. the Email only containing the SN of the headset. No other Code has been presented to me.)

Hi,My Viper V3 Hyperspeed keeps disconnecting every time I lift it, which is super annoying, especially when I'm playing games like League of Legends. It basically cuts out for a second and ruins the flow. Happens consistently and it's getting really frustrating.Can you help with that?Thanks.

After updating the firmware, when I connect my headset via USB Wireless Dongle, Windows sees it as a Speaker. The sound quality is really bad.When I connect via Bluetooth, Windows sees it as a headset. And the sounds are completely normal, but this time with equalizer etc. via Synapse. I cannot adjust the settings. And I want to use it wirelessly. I didn't have such a problem before updating the firmware. After doing this, it always acts as a speaker and I really can't hear any footsteps in any FPS games, everything is too loud. It's like I'm playing through a speaker. It's like the stereo is disabled. I think the problem is related to the dongle firmware. Is there anyone who can solve this problem? The firmware I updated: Razer BlackShark V2 Pro (2023) Firmware Updater | RZ04-0453  

Registered to receive 7.1 Surround sound activation code but no activation code displayed and no email sent code

I want to buy something from laser but my phone number and phone number are lost so I just want to change my phone number please help me.

Razer Support:  The serial number of my keyboard is shown in the attached photograph.  Please tell me how to type that in.  I have followed the instructions regarding I vs 1 and O vs 0 (which imply that zero has a slash through it but it does not in the product number) but the registration screen will not accept anything I tried.  Razer Support: please reply with my serial number.(Removed photo with serial number) 

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.