Razer Support

I need help in changing the registered gmail in this account because I cant open it as I did not remember the password of it

Greetings. I am having a problem with device registration as the website deems my product number “invalid”. Please help me in this matter. Thankyou!

Would a 1080p screen from the same model and year work as a replacement for my late 2020 Razer Blade 15 with a 4K OLED display? My screen is broken, and I’m looking for a replacement.

Hi yesterday I’ve got several mails form razer assistance for a nari ultimate headset, i already fowarded the picture with the cable cutted etc and was all good, now on one mail an operatore asked me for a pic of my ID for the rma, on another (case correlated where I asked if there was any news on my rma) the operatore told me that everything was allright. What should I do? Honestly seems tretty odd to me to give such a confidential document for an rma. here’s the complete message Response By Email (Eugenio) (01-Feb-2025 09:52 AM)Hello Fulvio,Good day! This is Eugene from Razer Customer Support and I’ll be your support agent today.We have received your case and forwarded it to our internal team to assist you with your concern.To assist in resolving this matter, please follow these steps:1. Write your case number on a piece of paper.2. Place the paper beside your device's serial number.3. Your Ide

Ihave theblackwidow Xkeyboard Vs4 which asyoucansee   has aspace bar problem! it is 1yearold and  gently used.I  have read countless concerns from individuals on your forumsandothers inregards to this very issue and follwed the prescribed  fixes  your company recommends to fix the spacebar  notworking asit should? Like the others  whohavepaid close to $200.00 for the keyboard i have  come away with no fix for the issue? Others have sentin their keyboards for RMA only to have theproblem  return shortly after receiving themback? This truly isun acceptable  handling  of   valid Complaints ofthesame  issue.SurleyRazor isbetter than this? There isobviously a real problem thatisnot thepurchasers  fault but  Razors Fault whois making its customers jump through hoops  while ruining their gaming experience!!!  There isno legit fix that razor hasput out and customers areexpected to live  withit or what, gobuy anotheroneofyour keyboards?  Is your next keyboard goingtohavethe same

People I game with tell me my mic audio keeps cutting out. It happens when paired to my Xbox series X and bluetoothed to my phone in Discord. I have tried the firmware updater, but it keeps telling me that my current version of 1.03.00 is the latest version and doesn't need to be updated but the version on the Downloads pager shows the current version as  v1.00.12_r1. Which firmware version is the correct version and how do I force the update if I have the wrong one?And if I do have the current version, then what else could be causing my mic to cut out constantly? Thanks in advance.

I have a problem with my headset. I am using the Razer 7.1 surround sound software, but when I change the volume level, it does not adjust. I have to change the default device and set the volume level manually.The issue appeared after enabling 7.1.

basically my headset is now charging on a 3rd party cable(tried many) but after 1 hour of it being on it starts bipping for low battery and keep disconnecting and reconnecting is there any place to get oem parts in 2025?

I’ve had this headset for 3+ years now, and recently I booted up my pc as usual, hopped on YouTube and the video wouldn't play… some time after i can to the realization that somehow when my kraken is plugged in I can’t watch ANY videos or launch any game, they all just stuck on a buffer. everything works fine when i unplug the kraken. I also tried my other headset (Razer Nari Ultimate) and no issues whatsoever. I uninstalled the drivers, even went so far as to reinstall windows 11. But it still didn't fix my issue. Any suggestions on what can i do to fix it?

My Razer Leviathan V2 speaker had a problem and no audio comes out either via Bluetooth or via USB cable

l so saw many solutions from the community, like change the cable or change the pc. i already did but not worked. idk what to do and I'm really desperate. hope anyone could help me thanks. To sum up: No detection pc, is detected on BT but not working too, so now is just a poor lamp for me plz help me.  

I have a 2021 Leviathan speaker. One day, after working just fine, it was suddenly no longer in the sound output options. It was connected via bluetooth, but the recommendation was to re-pair it. It will not go into pairing mode no matter what I do. I’ve:Unplugged it Unplugged, held + - and power for 3 seconds. Then for 10 seconds. (although the power button is a touch thing and not an actual button) Unplugged, held + - and pairing button for 3 seconds, plugged back in. Same as above, but I held it for 10 seconds while someone else plugged it back in. I’ve tried AC cables from other things because some people said that was their problem. I’ve done all kinds of combinations of the things above I’ve tried calling the local store but they “don’t do support”Anyone else have any ideas?

I am (or was) a great fan of this brand, but in recent months I have been deeply disappointed with their products, my peripheral setup is all from Razer, mouse, keyboard, headphones, wecam, soundbar and the hold for headset and mouse pad, but lately I've been having several problems, some devices mysteriously stopped connecting, first it was the headset, it didn't recognize the USB bluetooth, I ended up giving up on it, I started using only the Leviathan v2 speaker, and Mysteriously, it also stopped connecting, honestly, I will never buy anything from this brand again, the support is horrible, they never have a solution, no one responds on the forums. and from today onwards I will no longer be a fan, but a hater!

Well razer update was terrible, and broke literally my audio system (the audio processor is broke and i cant hear anything even cant play yt, twitch or spotify. If u have the same problem just turn off the enchacement (“microsoft audio home theater effect” . U will hear sound but your EQS will be disabled all of them. My razer leviathan V2 is buggy but i fixed until this update come. As a bugged device anytime i want to turn off enchancement i cant do it bc it get froze each time i click on it. Plz i need help so badly. if anyone can help me id be so grateful

Leviathan V2 RZ05-0392 connects to PC via bluetooth showing solid blue light on Leviathan and on PC shows as connected by bluetooth, yet no sound. Have tried turning of and on again, plugging USB lead into speaker and PC with no joy. Anyone with any help out there??

Hello,The source button (for switching between Bluetooth and PC) doesn't seem to work anymore.When Razer Leviathan V2 is powered on, the sound on the PC works. When I press it once (to switch to Bluetooth mode), I get no sound.When I press it again to go back to normal, the sound is muffled and there's a slight crackling noise (no spark) in the device. Could you please give me some advice?

Can I Know Razer Leviathan V2 how to Factory Reset? I got some problem the source button stack and cant switch the mode

I have had this since September with no issues then today out of nowhere Audio wont play from it.  The wires are all connected to my laptop and the lights are on but its not being detected anywhere on my PC. Tried using a differnent USB C to USB plug and still wont work. 

Bluetooth won't reconnect naga v2 hyper speed74 or deathstalker v2 to windows after KB5050094 windows update.After windows update KB5050094 in late January 2025 and installed on February 2, 2025Device pair and work properly however if disconnected for any reason device has to reboot delete old pairing and pair again.Uninstalling and reinstalling synapses 4 after uninstalling drivers in device manager does not work which makes me think the update broke the razer drivers.You can recreate the issue by simply pairing the devices via Bluetooth then turning them to off and then turning them back to Bluetooth on.Would also be great if we could update drivers without reinstalling the entire synapses software. Really annoying stuff.

I wondered if there will be a pre-order option for the new 5x series Blades as, based on the comments coming out of Razer that AI Devs are going to snap them up then I would like to try and secure one as need an upgrade and don’t think it’s worth going with the current generation. Side question, but will you be able to configure 64GB RAM on the 5090 model?

Whenever I use the Game Booster feature on Razer Cortex, I encounter an error stating, 'vcruntime140_1_app.dll was not found.' Following this, all of my applications are forced to close and reopen. Is this behavior supposed to happen?

Goliathus Extended Chroma Mousepad has dramatically lost lighting capabilities.I have to say I am extremely disappointed to learn that this is a common issue with this mousepad. The lighting now only works in the section of tubing within a couple of inches of the usb wire connection. Everywhere else the light is just completely off.This was not a cheap item, and for the lighting to just stop working  for so many people is pretty bad. Is Razer offering any type of replacement for users who are impacted by this.

Hiya, I wanted to leave a bit of feedback. I just got the Wolverine V3 and it’s been a great time. However the software has some off quirks with remapping the back buttons. If you map the dpad to the back buttons, you can’t activate left and right on the dpad at the same time; same with up and down. Been playing Destiny and decided to map the paddles to the dpad, then use the in game controller mapping to take all the face button actions to the dpad, to give myself some extra buttons for other actions. But then that little quirk shows up and I can’t interact and jump for example. Is this odd limitation there for some legitimate reason? If I recall correctly the software is meant to be tournament legal, so I imagine allowing up/down and left/right to go off at the same time might mess with that. But otherwise it would be nice if the software was more robust to allow things like that <3

Hi, I lost the dongle for my orochi v2 and have been looking for it for over 2 month now. I’ve already looked at the replacement but it seems the compatible dongle is out of stock (and looking at the other post, it’s been out of stock for a while). I can provide a proof of purchase. Thank you,

Serial: PM1742H00700451 Randomly stopped working, all mouse functions are working, but when I move the mouse, the cursor doesn’t show or move or anything, when I plug in another razer mouse, it then shows up and I can move the mouse as normal..