Razer Support

Hi Team,My chair's legs have started to fail and warp and was just wondering how much replacement would cost. I don’t mind paying, I just need to know where to order and how much it will be? Thank you for your time and support in advance! 🙏🏼

Randomly when playing counter strike 2, my keyboard will not accept any inputs although rgb lights stay on. It’ll either just freeze up, or it’ll accept my last input and hold it down.  This has been happening since the latest update. I’ve tried a bunch of different methods of trouble shooting. I don’t play with snap top/ socd on. I play with rapid trigger on. I’ve tried changing actuation points and even disability rapid trigger. It didn’t fix it. I’ve tried completely uninstalling/ reinstalling. This is incredibly frustrating considering the cost of the keyboard, and the cost of processing synapse uses on our PCs. The only thing that works in unplugging and plugging it back in. This isn’t an acceptable fix. Please fix this, or if anyone has any fixes/ work around I’d appreciate it. 

hello so i just bought a razer viper v4 pro from a shop that is popular in my city and a lot of people say they got legit stuff I have the serial number and wanna ask the official razer support to confirm if its in its database or legit heres the serial n. PM2618U [removed by moderator] 00

I have previously used the Razor Blackshark V2 on my PC without issue. I upgraded to windows 11 and the latest version of synapse and now I can't get my headset to work. I get no audio and the microphone volume is so low it is useless. Anyone else figure out a solution to this?

Hi team,I’m reaching out regarding an issue with my Razer Blade laptop, which I originally purchased when I was a student in Toronto, Canada. I am currently experiencing a couple of hardware issues: color distortion/discoloration on the screen and rapid battery drain.I am presently working in Turkey, but I will be traveling back to Toronto in the couple of months. I believe I will need a replacement LCD screen and a new battery. Could you please let me know if international shipping for these parts is an option? Otherwise, I would appreciate it if you could guide me on how we can arrange the replacement parts for when I am back in Toronto.Please let me know the next steps for getting this sorted.Thanks in advance,Fatih

I am having an issue upgrading to windows 11 Pro from the included Home edition. My license is valid however upon installation the Windows drive disappears. Once I get this solved I am able to boot into Windows. However the latest updates from Microsoft cause the hard drive to again become unreadable. I have tried disabling secure boot and VBS. Apparently there is a conflict with TPM certificates renewing with the latest Windows patch. This laptop has not had a firmware or bios update since last year. Anyone had any luck getting this to upgrade to windows 11 pro without breaking the OS?

Spilled soda in my controller and need to removed the triggers to further clean the controller but can’t find any information on how to service it. Please let me know, i have a tournament coming up and need this controller to work. It’s my only controller.

hello i updated my mouse today (razer viper v4)  and now my mouse is skipping every frame and is unusable after the update.

I bought myself the "Razer Blackshark V2 x" headphones, but when I connected them the sound became just awful (like from a barrel), I decided to download the drivers but for some reason the program does not see the headphones 

Hi, My WiFi has stopped working after I updated my Windows to Windows 11 25H2 and put a new batter inside my Razer Blade 15 computer.I get this error on the network adapter Intel(R) WiFi- 6 AX201 160Mz: "This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful.”I can’t run Troubleshooter on Windows since I have no internet. I had this same problem a few days ago, and then I fixed it by temporaily by downloading latest Intel drivers for that WiFi adapter from their website and installed it. But today a few days later when I boot up my computer, the problem seems to persistent and I have no working network adapter on it.. My specs on the computer are:Razer Blade 15 Advanced 2020 model with model number: RZ09-03305N53Windows 11 Pro 25h2 (installed o n2026-09-16 so latest Windows updates on it)OS build: 26200.9457 Hoping to get some help on it to resolve this issue.

my mice has a lot of disconnecting and reconnecting issues and i'm willing to fix it but i cant find a proper cable for it. Also can i use cable from a other razer mouse to replace in vietnam ?

My gift card was used by someone else. I want to know how to check the time, account, and location the card was used 838 838 5101 1408

Please provide the activation code for the THX application.My serial number is AC2412xxxxx

I have had the Basilisk X Hyperspeed a long time and have had no issues before, I just factory reset my laptop and now the left click will not work, first I had issues getting the mouse to even register on my bluetooth. I had to hold the left, right, and middle scroll wheel buttons to get it to show up. The mouse is now connected but the left click is just greyed out, it works, because when I left click, it right clicks, and right click works like left click now. When I go to synapse to change the bindings, it shows the right binds except left click which is greyed out. Now I have looked at every forum on this topic on this website, no solution has worked, I have tried swapping the bindings around, I have tried updating the firmware of the mouse, I have tried uninstalling and reinstalling the drivers on the mouse, and basically anything else suggested on this website please help!!!

When I go to listent to music or audio for videos through bluetooth it continaully pauses at like 3 seconds of video played you go and start it up again and pauses again. If i listen with it attached via usb c it does not do this please help!

I use an Xbox series S, Razer Blackshark V3 X Hyperspeed. When I screen share on discord , my microphone is not working. 

Dear Razer Support, I am writing to request a replacement HyperPolling Wireless Dongle for my Razer Viper V3 Pro mouse. Unfortunately, I lost the original dongle while travelling. After looking into the available replacement options, I understand that the standard replacement wireless dongles sold through the Razer Replacement Parts Store and other retailers are not compatible with the Razer Viper V3 Pro, and that this model requires its specific HyperPolling dongle. I would like to ask whether it is possible to purchase the correct replacement dongle directly from Razer. If it is currently out of stock, I would also appreciate the option to place a backorder or be added to a waiting list so that I can obtain one when it becomes available. Please let me know if you require the mouse serial number, proof of purchase, or any other information to process my request. Thank you for your time and assistance. I look forward to your response. Kind regards

I’ve been using Dynamic Sensitivity since buying my Razer mouse and had it calibrated perfectly for almost a year.I play FPS games at 1600 DPI with low in-game sensitivity. Dynamic Sensitivity lets me keep the slow, accurate sensitivity I want for normal aiming, while increasing to 2.15x when I make a very fast flick, allowing me to quickly turn 180° without having to move my mouse repeatedly across the pad.This worked perfectly for months.This was my original curve. 44 counts/ms was enough to keep normal mouse movements below the threshold, so 2.15x would only activate when I made a genuinely fast flick.Today, something suddenly changed. My normal mouse movements are now reaching ~120 counts/ms. This means my normal aiming movements are now triggering 2.15x.I’ve had to move the threshold to around 120 counts/ms just to get back to how it behaved before. I’ve only tested this new setting for one match, before I quit.My main question is: what the **** has changed?Before today, having my

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

Model: RZ03-0592Current Firmware: 1.02.0_r1Previous Firmware: 1.01.09_r1Since the recent firmware update, my keyboard has been suddenly freezing during use.Performing a factory reset and reinstalling Razer Synapse did not resolve the issue. I also attempted to reinstall the previous firmware version, but the updater blocks the process, stating that the latest version is already installed.Please let me know how I can downgrade the firmware or provide a solution to fix this keyboard freezing issue.

My Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard after updating to the latest firmware. Since the update, the keyboard frequently stops registering key inputs every 1–2 hours at a time, even though the lights remain on and the device appears connected. This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version.

My Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard after updating to the latest firmware. Since the update, the keyboard frequently stops registering key inputs every 1–2 hours at a time, even though the lights remain on and the device appears connected. This has significantly disrupted my work and gaming experience.I kindly request that Razer provide a solution to this issue, or guidance on how to safely rollback/downgrade the firmware to a stable version.

I have been encountering this since I have updated to the latest firmware. I noticed that the firmware did not finish through it somehow cancelled halfway and did not prompt that firmware update is success.

Razer Blade 15 Base Model (2018)Model: RZ09-02705E76Serial No.: (removed for security purposes)BIOS: 1.01Windows 11Issue:I need Secure Boot enabled because Riot Vanguard (Valorant) reports VAN9003.When Secure Boot is disabled, Windows boots normally.When Secure Boot is enabled, the laptop immediately displays:"Secure Boot ViolationInvalid signature detected.Check Secure Boot Policy in Setup."The error appears before the Windows logo or spinning circle appears.Diagnostics already completed:• UEFI mode enabled• TPM 2.0 healthy and enabled• Windows 11 healthy• BitLocker disabled• SFC /scannow clean• Microsoft Boot Manager in use (\EFI\Microsoft\Boot\bootmgfw.efi)• EFI partition healthy• EFI partition contains only Microsoft and Boot folders• No Linux, GRUB, Clover, Acronis, Macrium or other third-party bootloaders present• Secure Boot variables PK, KEK and db are all present and readable from Windows• Secure Boot databases appear to be enrolled and the system reports User Mode when Secure

Hello Razer Support, I recently regained access to my old Razer account, but I can no longer access the 2-Step Authentication method that was previously set up on the account. I also lost my old SIM card/phone number and no longer have my backup codes. I still have access to the email address associated with my Razer account. However, I cannot change my account information or update my 2-Step Authentication because the old authentication method is still required. Could you please help me recover the account and reset/remove the old 2-Step Authentication so I can set up a new authentication method? I am willing to provide the necessary information to verify that I am the account owner. Thank you.