Razer Support

I’m experiencing an issue with my Razer Audio Mixer where the sound output is much lower than when I’m not using the mixer—around 50% softer. I’ve checked all the settings, reinstalled the app, and ensured everything is updated, but the volume is still too low.Has anyone else encountered this problem? Are there any fixes or troubleshooting steps I might have missed?

i can't regule audio in mixer so weird its happen today when i as usual open razer synapse and  my sounds was lagging after this my mixer sounds from windows 11 stopped working. I pull the sliders, nothing changes, the sound comes on but at the same volume. even if I turn it to 0 there is still sound.  also if I share the screen in discord. my friends say that the sound at the demonstration is very noisy, loud peorodic crackling sound. so i reinstall windows it didn't help. the only thing that helped me was to use the headphones directly not through the sound card, but why did I overpay $50 then? so please help me idk whats wrong with this. btw I hear everything the same as before.

Ive made the mistake of my live. i had listented to supporters and installed synapse 4, is a sheet software. Slow and more power consumption than synpase 3 and no benefits, anyways now when i want to switch from levi 2 to bs 2 2023, my pc freeze for a while then my audio get broken so i cant watch any vids (even downloaded in my pc).

I am trying to update my Kiyo Pro’s firmware so that it will work well with different programs like OBS, but I’m getting a message that I need to contact support in order to update it.  I ordered my Kiyo Pro in March of 2021. A while ago, it stopped working well (showing up as “USB camera” and not showing up at all in Synapse, freezing occasionally) and tried updating the firmware. Is there no way to update it through Razer? Did they just stop supporting this expensive (at the time) webcam? s/n: PM2106L03701178

I have already tried to contact support but to no avail, I ordered a Razer v3 pro but the website crashed I waited 30 mins and then done the order again, within 5 mins of completing the order the second time I got 2 email confirmations through…. I need to return 1 of the Razer v3 pros, as I only need 1. Please assist me.

As titled, I’m after a replacement Dongle for my Blackshark V2 Pro (2023), UK based.  It’s gone AWOL in a house move and can’t use the Headset wirelessly - doesn’t appear for sale in the UK Store to my searches and don’t want to purchase one from Ebay or a new headset if at all possible. 

Hello guys  , I bought 2 days ago  mouse Razer Orochi V2 and  Hammerhead True wireless .The mouse is not found in Synapse . Tryed to upgrade from Synapse 3 to 4 but still mouse cant be found . Tryed on Wifi dongle  and bluetooth but still nothing . Mouse is working properly , but my idea was to use macro for my MMORPG game thats why i bought it , but now …. its nothing more than casual wifi mouse .The problem is on my gaming laptop also on desktop PC too , so i  exlude problem with my computers .  Looking for help , ty The problem with the Hammerheads is almost the same . They are working good (yes they are working ) but again Razer audio program cant find them . Tryed on my both phone ( iOS & Android ) but still nothing . They canot be found and i cant use EQ and etc ...

I bought razer viper v3 hyperspeed mouse 3 weeks ago. While using it, it suddenly stopped working and won't turn on. I changed the battery but it didn't work. I can't turn on it at all right now. Is there a way to turn on it or is it broken?

I need to recalibrate analog sticks. So how can I manually recalibrate analog sticks?

I recently discovered the firmware updater section on Razer's website. Upon checking Razer Synapse, I noticed that my Deathadder is currently running version 1.0.0.0 or a similar version, while the firmware updater section offers version 1.0.1. I attempted to use the firmware updater, but unfortunately, it failed to recognize my connected device. I tried reinstalling Synapse and reconnecting the mouse, but these attempts did not resolve the issue.

i ve just installed a  razor deathadder elite mouse to replace my old razor death adder elite  (wired)the firmware version of  the mouse is 1.0.0.0i’ve been  trying to update it with a new version  withDeathAdder Essential_Mouse_FirmwareUpdater_v1.01.00_r1.exe (downloaded from the razor website)Oonly the update button stays greyed outsynapse has been  closed  so that cant be the caseunplugging  and  replugging  the mouse also didnt workrunning the program with admin rights also didnt work so what can be the problem here?

So I have my Razer Blade 15 2021, I bought it half a year ago but I wasn’t interested in the lighting up until now, I still run my Laptop on Windows 10 64bit and updating Synapse 3 to 4 didn’t help at all(I’ve also downloaded the Chroma studio), weirdly Chroma Studio just physically cant recognize my Laptop’s keyboard for the Wave effect.Should I upgrade to Windows 11?

So, ever since the new synapse update rolled in a couple of weeks ago, I’ve encountered several problems with the headphones that honestly drive me mad. 1. Whenever mic monitoring (sidetone) is turned on, the overall volume of EVERYTHING becomes 50-70% quieter (there’s also a short ringing/interference noise when this option gets toggled, for a couple of seconds). Games, youtube, any tabs, suddenly reduce in volume even though the system volume has stayed the same. This DIDN’T happen on the previous version of synapse. It is incredibly difficult to talk without mic monitoring, and I don’t wish to increase my volume to almost a 100 just to hear things. (This issue gets fixed when mono audio in windows gets turned on. Idk if this helps but yeah)​​​​​​​​​​​​​​Whenever I open the microphone tab in synapse, it asks me to set it as default. Thing is, both the microphone and the headset are set as default devices in windows. So if I set the mic as

As many threads have already mentioned, and which I have tried all fixes. Uninstalled battery driver (restart), unplug it let it die replug it in later. My ONLY guess, is that they have given me a faulty charger, I have two charging blocks they gave me ( 330W) and my only assumption to this point is that the one I happened to bring on vacation is faulty. Unfortunately as I am on vacation, I cannot try with my other power cord which has never given me an issue. Nothing is working to solve the issue. The laptop works perfectly fine while plugged into the wall, but that’s not why I bought a $4,500 laptop. Every thread says the same thing & seems like after YEARS there is no fix for this issue. Making this thread so I have documented the issue the laptop was Purchased on 10/24/24 current day is 12/08/24. Extremely frustrating as it seems off prior threads the support is not helpful at all. If the problem persists when I get home I will be pursuing a replacement and/or refund as it d

Hello, recently the i key stopped working on my keyboard and I have to copy and paste, when I finally click the other option on the i key it works but the i doesn't and I don't understand it, because the keyboard has less than one year and it also happens to me that there are keys that the RGB does not work, it comes out whitethe rgb thing is already fixed!!!

I’m experiencing audio stuttering and lag when using Razer’s 7.1 Surround Sound software with my Black Shark V2 headset, specifically while playing Spotify. The problem appears when Spotify is open, and audiodg.exe shows high power usage in Task Manager. Other audio apps (like Groove Music) work fine, and there’s no issue when using Headphones (High Definition Audio) instead of 7.1. I've tried reinstalling the software, adjusting settings, and restarting services, but the issue persists when 7.1 is enabled.

My keyboard i got for chrismas is not turning on. I plug the keyboard in but nothing happends. If anyone know how to fix it, please help!

My mat doesn't illuminate all the way around anymore.  About an inch or two works on either side.  I've tried different USB slots on the computer and external with no luck.  What's wrong with this thing?

My mouse is having wheel issues. Every time i scroll down or up it gives input of the opposite direction. i tried everything from reinstalling the drivers to disabling the synapse but its of no use . 

I’ve been trying to purchase the THX activation code all weekend from Razer Store Malaysia, but as I got to the final part of the purchase, SMS codes, needed to authorize the purchase from my credit card just wouldn’t be sent to my mobile phone. No matter how long I wait, or clicked on the resend button. It neither works for my Visa nor Mastercard cards. I’ve double & triple checked my details & numbers, but they’re all correct. So what’s happening on the website?

HI, i just bought razer blackshark v2x headset, the activation code that razer give me is a erorr, “the code you have entered does not seem to be valid. Please try again.” i request for a new code but razer still send me the same code. what should i do? 

i have the razer leviathan V2 soundbar with subwoofer...i can not tell if the subwoofer is working i opened the synapse program or app on the computer and do not see the audio tab, i see my keyboard and my mouse but not my speakers.

My Basilisk Pro Wireless Mouse stopped working completely for no reason.  There are no lights at all when charging now.  I tried to reset it by holding down left, right, scroll wheel when turning it on but nothing happens. Why would it just die like this?632408h262000891  

I am writing to you after receiving an unsatisfactory response from the Korean Razer service center. Let me explain my situation in detail.---Issue Summary:I purchased the DeathAdder V3 Pro HyperPolling Dongle Bundle. While using the mouse wirelessly, I removed the HyperPolling Dongle for charging purposes but unfortunately lost it. I continued using the mouse with a wired connection.Recently, I purchased a new official HyperPolling Dongle separately and attempted to connect it. However, the mouse did not pair with the new dongle. Despite trying firmware updates for several hours following official procedures, nothing worked.---Responses from Korean Support:1. They instructed me to update the firmware (which I had already done multiple times).2. They mentioned that if the issue persists, I should send the product to the service center. However, they stated that if the bundled HyperPolling Dongle is missing, th

I am lose my phone and I want to turn off two-factor authentication please help me.