Razer Support

hiMy acount is temporarily lock, I just want to resign my phone number for verification and to get the OTP code but I can't sign in my phone number. It keeps showing "There was an unexpected error. Please reload the page and try again" then i keep trying so that my account has been lock temporarily, so please, I need help to solve the problem.

My Razer Hammerhead True Wireless 2 gen right earbud is not turning since the other day. I tried to fix it using tips from FAQ troubleshooting, but it's doesn't help. Pls, if someone knows how fix that let me know.

My Razer Turkey account was locked, why? I still have 3685.77 Turkish currency in my account. I want to ask what is the reason. I am a loyal Razer user and have been buying things on it. Can you help me solve this problem? And tell me what is the reason, I will pay attention next time. I really need this account! Please help me solve it

I bought Kaiser Pro headphones for Xbox just before Xmas. After about 5 months, they started showing hairline cracks on all four sides, just above the earpiece. Now, one side is completely broken. I have used them with care, but they didn’t even last 6 months. I have tried to contact Support about a month ago, but no one has got back to me. I sent a follow up, but nothing. Does anybody work to address warranty issues? I am extremely disappointed by Razer’s products and services.

The problems I’m having are kind of hard to explain.With the mouse, it will occasionally stop moving, then do all the movement at once. E.g. I move the mouse right then up, nothing happens for a couple seconds, then my cursor will snap up and to the right. With the keyboard, it’ll randomly decide to think a bunch of keys are pressed when they aren’t. If I’m gaming for example it’ll force me to crouch and move right. This is temporarily fixed by unplugging it and replugging it in.

I bought a Deathadder from Amazon and wanted to register the product but every time I enter the S/N it says it isn’t recognized. I have quadruple checked that the S/N I entered is matching the S/N on the underside of the mouse.How am I supposed to register this mouse if it isn’t able to recognize the S/N? If a team member can reach out I can send the S/N as well as my amazon invoice if needed. Thanks!

Since I got my Viper V2 Pro there have been some connectivity issues but usually they resolve themselves and create no issues. Just this last week though, the mouse stopped connecting to the 2.4ghz dongle entirely. To try and fix this, I bought the Razer Hyperpolling Dongle and the mouse still just won’t connect. It still works when its plugged in but can not seem to connect wirelessly. What should I do?

Hello, I'm having a serious issue with my Razer Viper V2 Pro.After the latest Windows 11 24H2 update, my wireless dongle is no longer being detected at all. It was working perfectly before the power went out briefly and my laptop reconnected to the charger — after that, Windows just stopped recognizing the dongle.I've already tried the following: Soft reset (holding all buttons on the mouse) Reinstalling all Razer drivers and Synapse Cleaning USB entries with USBDeview Using the Dongle Pairing Utility and Firmware Updater Testing the dongle and mouse on another PC (Windows 8.1): it initially worked, but now it's not recognized there either The mouse still works fine via cable At this point, the dongle seems bricked or unsynchronized, and Razer Synapse doesn't detect the mouse at all unless it's wired. My warranty has expired, but I just want to know if there's a way to restore wireless functionality, maybe through a forced dongle re-pair or firmware recovery.Any help from Raz

I have about 1000TRY in my gold wallet that I am unable to use due to the fact that I was temporarily locked out of adding a phone number to my account. The prompt said “Account temporarily locked, please contact support”. Please help.

Got the vertical edition of this mouse today and I was just playing around in the settings and out of curiosity how do you use the AI prompt master, namely the AI chat option with all the features? From what I see using ChatGPT opens it without a login and if you DO press login it just takes you to your web browser to login there, so there seems to be no way to login for the popup… thus limiting functionality

I bought a $100 Razer gold card and it's says it's has been redeemed by someone one and I just bought the card,I got receipt for the card.whst should I do?I need help I got all proof 

I recently bought a brand new Razer Viper V2 pro and my dongle doesn’t work the mouse works perfectly fine with wired connection but when I swiched to wireless dongle doesn’t connect to the mouse tested it on 2 different computers but still doesn’t work. Hopefully this issue gets resolved since I noticed that alot of people are having the same issues as me. The issue persist and still not working I tried connecting the dongle to all the usb ports of my computer and still doesn’t work. My device serial number is (removed SN) and model number is RZ01-04390200

เปลียนเบอร์(removed phone number)

Hello! I recently purchased the Razer Blackshark V2 X, but I have an issue with the product as the item is already registered but not with my Razer ID, which means I am unable to get the activation code via email to activate the 7.1 surround sound features. Please search the Razer Community for a solution. How can I resolve this issue? Please help me.

Hello! I recently purchased the Razer Blackshark V2 X but I have an issue with the product as it is already registered but not registered with my Razer ID, which means I am not receiving the activation code via email for the 7.1 surround sound features. Please search the Razer Community for a solution. How can I resolve this issue? Please help me.

What is wrong with your razor cards.  I’m very upset! This is the second card that will not activated! I spend 50.00 on one and it was new it wouldn’t activate! Now I got a 25.00 card it not wanted to activate! Whst the problem! If you sell these cards.  They should work? If not you should refund people hard earn money! Or if they’re not going to work stop selling them if you can’t guarantee them! I’m tried of losing money! 

I tried to register my blackshark V2 X and found that it was already registered. Bought it from shopee and saw that I didnt have any registration code for it so I tried registering the headset to get the Surround Sound 7.1

Hola a todosAcabo de recibir mis nuevos auriculares BlackShark V2X hoy, pero cuando intenté que funcionara el sonido envolvente 7.1, no pude obtener el código de activación porque el sitio web me sigue diciendo "Este producto ya está registrado. Si no lo has registrado, ponte en contacto con el servicio de asistencia de Razer". 

شباب اريد كيفيه اقوم بأشراء عندما اشتري يطلع لي 3 خيرات لتحقق الأول بصمه  أوجه مشكله ماعندي بصمه بالجوالالثاني كود عبر الهاتف مايوصل الكود والرقم صحيحالثالث ارقام النسخ الاحتياطي وماعرف منين اطلعها  بالله من في معه حل لهذا المشكله

Help! Where can I bring my blade 15 (2020) for repair of bloated battery and non-functional camera in Manila?

Hello,On the Windows login screen, the keyboard lighting switches off after approx. 30 seconds and logging in becomes a little difficult depending on the light. Can I set the lighting so that it doesn't switch off on the Windows login screen?In a darker room, special characters such as ?, %, $, &, etc. cannot be recognized. Can I also adjust this state using the keyboard lighting? Best regards,Oliver

No matter what i do what tutorial i find it keeps on muting any other audio output from every app while i talk

I refilled my wallet razer gold (170) It has already a sufficient amount to purchase MLBB dias. The problem only reappeared when I wanted to use my Razer Gold balance to top up the Mobile Legends Bang Bang game, after choosing payment via Razer Gold Balance I got "Purchase Failed" continuously" and couldn't find any solution on the internet except contacting customer service..And until now the reply still hasn't arrived! and no live agent to talk to. im mad and exhausted!!! so hassle and inconvinience!! 

so i bought the Razer Kraken Tournament Edition And i bought it for my xbox if i plug it in will the mic work on it or do i have to use the usb audio controller

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