Razer Support

I have a pair of Razer Opus, and they’re behaving as if they don’t have a battery. When plugged in, the power light blinks as if it’s charging, they can be paired and function. However, as soon as I unplug them, they’re gone and won’t turn on. Has anyone seen the same thing happen?

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help me…..

I have a 2021 Razer Blade 14 with a 3070 GPU. Whenever the computer is on battery, it performs fine, but whenever it’s plugged in, it’s laggy to the point of being unusable. I’ve already checked my battery settings to make sure everything is set to optimize  performance, that my graphics drivers are up to date, and that there is no background task causing lag. Occassionally, I do receive the error within Synapse that my computer is not receiving adequate power, but I am using the original power brick that it came with (I’ve tried other people’s razer chargers and had the same issue). How else can I try to fix this?

 Order was paid via my Mastercard, plus I used a promo code. Wasted the discount due to your negligence. Please fix this problem as earliest as possible. 

Razer, why is your hardware, your software and your support so f#*king bad.I have had nothing but issues with your products and your Synapse software is rubbish.

I have a PS5 slim, would the Razer Kraken Kitty V2 Edition work with my PS5 slim?

So basically i barely got the worverine v3 pro tournament edition and out of the bod the m4 paddle in game was making my character slow when i was walking i use the m4 paddle for editing in Fortnite and it really annoys me also i think i already fixed it in Fortnite but in Cod when i press the m4 paddle it just stops my character on both games i even change the bind and still it still does it im on xbox NOT ON PC is there anyway i can fix this or if not ill just return this and buy a scuff controller or buy this controller again

I’ve bought myself Blackshark v2 X today. When trying to get the activation code 7.1 you must first register the headset, it says that it is already registered and that's it. can someone help me fix this?

Hi there, I am having trouble with one particular game. I installed Getting Over It with Bennett Foddy through Steam and it won’t show up in my Razer Cortex library. I tried adding it by using the add funtion and finding the program file but Cortex just tells me I’ve already installed the game. Is this game not supported? Is there something else wrong? I’ve tried rescanning for games, uninstalling and reinstalling the game, etc. but nothing has worked.Also, in an effort to solve my previous problem, I tried connecting my Steam account through the Platforms tab of Cortex and when I press connect, nothing happens. The button glows slightly when my cursor is over it, showing that it is selected, but nothing happens when I click on it. Any help would be apprectiated. Thanks!

Purchased a second Argb controller. In synapce 3, the second controller is not detected. Both are detected in Synapce beta, but they do not work correctly.Is there any plans to finalize this bug?

i need to change my razer gold gmail

My Deathadder V2 X Hyperspeed has stopped right registering right clicks and when I try to switch it to Bluetooth mode, it registers my left click as a right click as well, meaning that it left and right clicks at the same time when I press left click. I have only had this mouse for a few months and I have not damaged it since. 

in lde or during the use the mouse sensitivity starts to constantly slowing down without any of instruction to do so. And this occurs quite fast. Not even an hour has to pass for the sensitivity to be very noticeably and annoyingly slower. I can see sensitivity downgrade popup from Synapse. It feels like some software issue OR my mouse broken? I’m not heavy gamer, mostly for “Office using”, but it’s very annoying.I saw few topics about this on portal, but there is no word about fix….Looks like this issue is living for years… Would glad  to get some help, love this mouse

Today when playing Diablo 3 i discovered i couldn’t use my left mouse click button for my selected talent.When checking my device (razer naga trinity) in synapse 3 i see that left click is grayed out and when i hover over it it say “to configure this button, assign the LEFT CLICK function first to another button”, what does this mean?I tried assigning left click to scroll click instead, but the problem persists: i can’t use my left click button in d3. Left click works like normal everywhere else afaik. I uninstalled and reinstalled synapse, same problem.What could be the issue? Kind regards, Freja

My Razer make many attempts to start. After logi in with code when the dekstop appears  it appears a massage that says: This sign in option is disabled because of failed sign-in attempts  or repeated shutdowns. Use a different sign in option or keep your device powered on for at least 2 hours and then try again.Can you please help me?

 Hi, I have a Razer Huntsman V3 TKL Pro and my shift key keeps randomly getting hard to press and jamming. I only bought this keyboard recently. Does anyone know a fix to this?

My REALTEK sound device seems to be broken. When I play any sound on it, there's no sound and all other sound devices also stop working.If I go to Control Panel --> Sound and run "Test" on a device, it should play a short sound and the green sound power indicator should show something. This works for other devices, but for the REALTEK device, the sound doesn't start and the entire Sound dialog freezes. Sometimes it even blanks out the list of sound devices and says I have none. Reboot and the devices reappear, sometimes they reappear after a while without reboot.I've tried to uninstall and reinstall all sound devices, including checking for updates. I've also updated the computer's firmware and run Intel's update tool, which updated two unrelated things (Bluetooth and WiFi). Didn't help.Windows 11.Computer model is RZ09-03519N11-R3N1.Any ideas?

I bought this controller like 3 weeks ago and this week it just started randomly disconnecting despite being plugged in VIA USB-C. It does this with any usb c cable in any USB port I try, I have tried clean installing the drivers, resetting the controller to default. I do not know what else to do to fix this. Help pls. 

I want to switch my v2 x skates, but here in brasil i cant find the exact v2 x model, only the v2 pro. looking at photos of both mice, the sensor ring doesnt seem to be same size, can anyone confirm this? 

 Hi Everyone Anybody knows why my barracuda X dongle blinking red light ?I also can’t connect the barracuda throught usb type A to type C adapter cable Thanks !

Looking for information on how to roll back firmware or otherwise repair my keyboard.I recently updated my Razer Black Widow V3 (Halo Edition if it matters) to Firmware v1.05.01.R1. After doing this, I ran into several issues with it not being detected in Synapse and being unable to adjust the lighting. I uninstalled and reinstalled the software to no avail. I got some headway when upgrading to the beta version of Synapse, where the device was then recognized for a brief period. However, it could not access the on-board memory and then randomly doesn’t see the device. It seems like the firmware update cooked or disabled the on-board memory of the keyboard.Is there a way to just roll back to a prior firmware? Is there a known issue where these firmware updates can break devices? Any help would be appreciated, as I do like my Razer setup yet have been troubleshooting this for several hours at this point. Note: I tried to reinstall the firmware, and now the firmwar

Does anyone know if the above laptop supports XMP? I am guessing not as cannot see anything in Bios to flick it on. Have 6000Mhz ram stuck at 4800Mhz which is quite frustrating being Kingston do have this ram as being compatible in this machine.

Why was the ability to manually calibrate the controller removed in latest firmware update? I purposely didn’t update it but it somehow updated anyway. With a Hall effect controller you need the ability to calibrate manually to reset the center point! Please bring this feature back. ​@Razer Admin @razersupport

When I power up my laptop, it reboots 3 or 4 times before it finally boots to windows. When it starts up, the date and time are wrong. I read in a few places that this means the CMOS battery needs to be replaced, but then other people have said that didn’t solve the issue. The battery itself seems to be working just fine. I’ve done all the windows updates, except the upgrade to windows 11.