Razer Support

As per topic, I recevied the email for the THX Spatial activation code as I register my new headset. But apparently  the activation code has been used by other people.

activation code not come with box and also i cant register my headset 

I bought headphones Razer blackshark X, but my Activation Code 7.1 already used

I bought the mouse in the month of August, I have been facing connection issues while I’m Using it and it generally disconnects multiple times. How to solve this issue.

It dosnt power on when plugged in I’ve used different cords and plugged into different pluggins on a ps5, Xbox one series s and pc the ports not messed up I’ve used the keyboard like 4 times over a lil under a year now but it’s been kept up nice on a shelf and still looks brand new but when plugged in it shows no light and does not a single key interacts when pressed I don’t think it’s acting like it’s not getting power. (Special edition if that matters prolly don’t tho)

A day ago my mouse started to fail, I tried to disconnect-connect , but it made the situation worse. When I connected the mouse the light didn't light and the mouse wasn't detected, I tried to restart it but it didn't make any change, Idk what can I do because the mouse is in perfect conditions, the only fail is that the mouse doesn't work and it doesn't restart, I saw a reddit and post in this site about a man that solved it with some special drivers, I tried to install the drivers of my mouse but it didn't make any difference, if one razer helper could help me I will be happy

I’m running Synapse 4.  This has been an ongoing issue for both of these games.  I have the controller settings disabled in both games and with Steam but the game still sees the tartarus as a controller.  I know this because the 8, 12, 13 and 14 keys start acting as movement keys.  I’ve tried unplugging the controller, starting the game and then plugging the controller back in once the save is loaded.  No go.  I tried switching usb ports.  No go.  I switched back to Synapse 3.  No go.  I’m going to uninstall and reinstall Synapse again this morning but I don’t have high hopes.  The odd thing is the controller works fine in other games such as Diablo 4, New World, Hunter Call of the Wild and others.  Can you please help me with this? 

Support Request:RazerID Account Update and Replacement Parts Inquiry Dear Razer Com, Insiders and Supporters, First of all, I would like to apologize for this method of contact, as this is my first time submitting a support ticket.I have several issues I would like to address: 1) Updating RazerID Account Information:The email address linked to my account is no longer accessible (compromised), and I also cannot access the 2FA codes due to a new phone and number. Could you please disable the current two-factor authentication and update my registered email address and mobile number as follow via privat Chat or Ticket ?•New Email: ***********• New Mobile Number: ********* I am unable to update my account information or delete the account myself due to the loss of access to my “gmx.de” email account. If verification of my identity as the owner of the Raz

Hi, does somebody knows how to fix razer headphones ?, currently i am using razer kraken headphones the kitty edition, and everytime i pull the sound up to 100, they disconnect and connect back in, does somebody know how i can fix that ?

Someone bought me a Razer Gold gift card for $30 but I am not a gamer. Is there any way for me to get that cash?

I am trying to connect my new mouse I just got (the razer viper v3 hyperspeed) but it wont detect it in the synapse 4 software. It does show up in my dashboard as a device next to my keyboard but it wont get passed the loading phase, it is literally sits on detecting device for almost a whole day, anyone know what to do?  

I have created several support tickets and chatted with support agents on my mice not working and I was told that an RMA was being processed. Till not there has been no progress. It is frustrating that I have to keep getting back on the same. Attached are all the cases. If you are not willing to process RMA, please let me know on email and I will forget about this. 

Hi All, I have purchased the Razer Blade 16 (2023), and dont know if I should be worried.I am new to gaming on a laptop, and surprised at how warm it gets / loud depending on if its on silent, balanced or turbo.  Should I be worried that it will overheat and get destroyed?How do I know what mode to keep it on, or should I just always run turbo while gaming? (of course I want to run it on silent)To be honest im also surprised by this when paying this much for a product, but maybe that is inevitable because of the material its made of?Please let me know if you have answers or experience yourself.Thanks! 

hey, while i was trying to get the sponge off the left side of my headset i accidently put a knife inside the driver because i didn't know what i was doing and i though that wasn't in that  place, before i did that and i gave up the headset stopped to work on the left side so what can i do? can u support me? pls tell me what can i do.

I got the Blackshark V2 Pro 2023 recently, but when I connect it to my phone via bluetooth, there is no mic monitoring. I read in another article that the PS5 version has sidetone / mic monitoring over Bluetooth and I am concerned that the reason why is the Razer Audio app on Android. Mine is the PC version (USB A adapter).  Anyone have a fix or can you confirm that yours has sidetone via Bluetooth?

Hello, so I was excited to purchase a Razer Deathadder v2 Pro and try to go wireless once again but for some reason I cannot get the 2.4Ghz dongle to activate. The mouse is detected by Synapse and works fine when plugged in, it also works fine when paired via Bluetooth. However the dongle won’t work no matter what I do! Please help me. :(

Hello,Okay so i got a question if i buy an any headset and its like has broke or i dont want them in 2 weeks i could sent to you guys? I am asking because i live in Europe - Lithuania and if i ship to you guys for me the shipment would cost or it would be for free thats was my question

Just purchased a headset, whenever I click on a link, the link attempts to open in 7.1 How can I stop this from happening?   

I have an issue where apps, internet link and tabs not related to Razer are opening up on my 7.1 Surrond Sound App. 

I’ve just recently received my Razer Kiyo Pro in the mail from Best Buy. Once I setup the webcam and tinkered with some setting in Synapse to see how it looks I tried downloading OBS and creating a scene. When I go to add my webcam; it’s not listed. I’ve gone into the privacy setting on my PC and toggled the camera access on and off multiple times along with deleting and re adding the webcam to the scene and no success. Tried reinstalling the firmware, restarting Synapse, restarting my PC. I just can’t get OBS to recognize there’s a webcam there; it even lists as a device in my computer, and works on discord just fine. Just not OBS; help. D=

I need to replace the cable that connects the soundbar to the subwoofer, I asked a support agent what type of cable it is and they said 2.5mm, but I just bought one and it isn't doing anything. Does anyone know what cable type connects the two units and where I can get one? 

As same with the title. I have mine bought last March and right now the. DPI button is no longer functioning.  Tried basic troubleshooting like reset firmware, reinstall synapse, change function even used to a different PC but problem still persists.  Any workaround or should I RMA?

Out of no where mid game my mouse started to connect and disconnect rapidly, and. I dont know what is wrong, can anyone help

HI, i just bought razer blackshark v2x headset, the activation code that razer give me is a erorr, “the code you have entered does not seem to be valid. Please try again.” i request for a new code but razer still send me a same error code. what should i do? please help me.

i can’t receive a code through my phone number whenever i am paying for studd and i can’t even change my phone number because of an error. is there any way to fix these?