Razer Support

Hello Razer Support,I’m unable to access my account because I no longer have my recovery codes and I don’t remember exactly when I enabled 2FA. My registered phone number does not receive SMS anymore — it only works for WhatsApp.I lost my original SIM card some time ago when switching to a local one, and I haven’t had a chance to reactivate it yet.Could you please help me update my phone number or add a secondary number for verification? I can share all necessary information privately through a secure channel, as I don’t want to post personal details here.If possible, sending authentication codes via WhatsApp instead of SMS would solve my issue.Thank you for your help!Best regards,WIlliam C. L. Martins

My new Aether Monitor Lightbar is installed and working correctly but it’s giving me a message in Synapse that brightness is reduced to ensure its functionality, and that more power is required (3A). I have it plugged into my motherboards back panel (Asus Z690-E Gaming WiFi) in a USB-C connector (USB-C 3.2 gen 2). Any ideas why the lightbar wouldn't be getting the power it needs?

As title says im just wondering if i am using the hyperpolling wireless dongle at 1000 hz will my battery last as long as it would if i just connected my mouse to the default connector included with the mouse. Or does the battery still get drained faster using the hyperpolling wireleless dongle even when only at 1000 hz 

Mustapha Muhammad from Nigeria Sokoto state Tambuwal local government Dogon daji Akalawa Area zip code 850102Phone number +2348107778089

Ich habe eine falschen Land Karte gekauft und jetzt funktioniert sie nicht 

’m having trouble connecting my Razer BlackShark V2 Hyperspeed headset wirelessly. Although it in my PC’s audio settings, the LED on the headset does not show a solid green light. Additionally, there is no sound output from the headset.

So I bought a deathadder v3 hyperspeed and the dongle it came with is broken/doesn't work. I am trying somehow to contact support to ask if I can buy/get a replacement but I can't. Any idea how to contact support or get a replacement by myself? 

can anyone help me because my phone number no longer have access to. Now I am using a different phone number and still have access to primary gmail. 

Why when I topup steam wallet using Razer gold the pending is very long, I haven't gotten a steam wallet code. But strangely I already got Razer silver bonus because I topup steam wallet using Razer gold. So I got the bonus but the steam code is pending.  

After upgrading to Synapse 4, the audio visualizer in Chroma Studio does not work correctly. If you do not enable the "only for selected applications" function, then the visualizer is working properly. But if you turn it on, then problems begin. The visualizer either does not turn on at all, or it turns on even if the application is not running. However, even when it is started, the backlight still does not respond to sound. What could be the reason?

Hi Razer Support,I recently purchased a Razer BlackShark V2 X headset from Amazon (sold as brand new), but when I attempted to register it, I received a message saying it was already registered.I am attaching my proof of purchase and a photo of the serial number.Since I am the new and rightful owner, I would like to request an ownership transfer so I can register the product to my Razer ID.Thank you for your help!Serial Number:  (Removed SN and Invoice) 

The activation code for 7.1 surround sound does not arrive by email after registering the headphones in razer 

Hello, I am trying to find the 7.1 sound activation code, but there is nothing Can somone help me? I have registered my  BLACKSHARK v2 X to my razor app  but i don’t know what to do for my activvasion code 

i never activated the code, because i never knew that i could, now my box is at france and i m in brazil, can i get the original activation code ?i need the code for my razer kraken v3 pro

Bonjour, je suis étudiant et je travaille avec mon Razer Blade 15 pour préparer mes examens. Alors que j'étudiais et que je faisais des QCM, mon écran est devenu noir. J'ai essayé d'éteindre mon ordinateur portable et de le rallumer, cela n'a pas fonctionné.Lorsque j'appuie sur le bouton d'alimentation, tout fonctionne : les touches s'allument, le son de lancement de Windows apparaît, lorsque je connecte le portable à un écran externe, je peux utiliser mon ordinateur comme avant, ... DONC TOUT FONCTIONNE mais pas l'écran. L'écran reste noir.J'ai essayé d'appliquer les conseils de cette URL : https://mysupport.razer.com/app/answers/detail/a_id/5586. Les deux premiers conseils ne fonctionnent pas et je n'ai pas fait les deux derniers. Je ne veux pas essayer la solution qui propose de reboot l'ordinateur car j'ai peur de ne pas y arriver.Quelqu'un a-t-il rencontré le même problème ?Merci de votre aide

Hey, the dongle (2.4Gz/bluetooth) of my keyboard Pro Type Ultra is broken and doesn’t allow connection anymore. Is there any way to replace the dongle and to pair it again with the keyboard ?Thx !

Hi, as a student I am working with my Razer Blade 15 to prepare my exams. While I was studying and doing some MCQ’s, my screen just turned black. I tried to switch off my laptop and turned it back on, it didn’t work.When I put on the power button, everything works : keys are lighting up, the windows sounds appears, when I link the laptop to an external screen, I can use my computer as before, … SO EVERYTHING WORKS but the screen doesn’t. The screen remains black.I tried to apply tips from this URL : https://mysupport.razer.com/app/answers/detail/a_id/5586. The two first tips don’t work and I haven’t done the last two. I don’t want to try the solution that proposes to reboot the computer because I am scared not to be able to succeed.Has anybody experienced the same issue ? Thanks for your help

I did not find an activation code in my case please send to me in this email>  heardff3@gmail.com

What's the deal with razer and xbox. Your controller app and audio app does not work and based on reviews has not worked for a long time. How are you all still allowed to sell products to us?

registered. purchased at eb games January 2025.. what is the best fastest way to have this stick fixed replaced 

Hi everyone,I'm experiencing an issue with my laptop where the blue color of the LED for the "L" letter is not functioning, leaving only the red and green colors operational. This affects the overall color combinations displayed. The laptop was purchased in 2022 and is now out of warranty.Steps I've taken:Updated Windows (including optional updates). Updated the BIOS.Despite these updates, the problem persists, leading me to suspect a hardware issue or an undetectable driver problem.Questions:How can I confirm this is a hardware issue? If confirmed, is it possible to purchase a replacement for the specific LED component?Any guidance on resolving this issue or advice on next steps would be greatly appreciated. Thank you!

I am trying to register my Razer Kraken V4X Which i bought recently, June 29 2025, and i inputed the serial number and product number and the prrof of purchase and the date of purchase. However it says “Unrecognized Serial NumberPlease double-check similar characters such as:"I" and "1""O" and "0"“Please help razer admins.

Hello together,I am using Windows 11 23h2 with 2 accounts, admin and standard user account. I am logged in in standard user and when installing applications it prompts for admin password. I am using Razer Synapse 3 at the moment for my Razer Deathadder v2.The synapse software now offers me to upgrade to Synapse 4. When trying to update over Synapse 3 the update does not start.Installation method 1: Then I downloaded the latest installer, installed it from a standard windows user account with no admin right and when prompted during installation I entered credentials for admin user account.The installation succeeded, but also failed, due to the fact, when it tries to start a file, that is located in admin user account directory, which cannot be accessed by standard user account. When trying to start Razer Synapse 4 it manually it always prompts for admin password and due to that, the application does not start automatically when booting windows. Installation method 2: I found out that th

I have to tell you this is the most trash company Ive ever had the pleasure of needing to rely on in order to do my job to put food on the table. this is the 2nd time this is happened and on a WHOLE NEW LAPTOP.I couldn't fix it last time it happened I’m running out of new computers.I effn hate these people. Can’t register a 150 dollar piece of tech because I can’t remember the EXACT TIME AND DATE of my purchase. God I really hate these ppl. Anyone know how to get it to detect? I can hear, it shows up in device manager, its not picking up audio, can’t record my voice, can not use mic. Does not detect device in synapse, no control over EQ except on the device itself. I appreciate whoever helps in advance. 

How to buy a "Space Thx" key if I am from Mexico and a US telephone number is required.It does not let me do it from my real country because the page says "Error 404" when I try to load the purchase window.Thanks for reading.