Razer Support

Hello, My Razer Blackshark V2 Pro (2023) dongle doesn’t work anymore and I can’t use my headset on my computer anymore. Is it possible to get a dongle replacement? Thx.

Hello everyone,Unfortunately, I lost the  dongle for my Razer Barracuda X  2022 and can't seem to find a replacement online.Does Razer offer replacement dongles, or are there compatible alternatives? Should I contact support, and if so, what info will I need to provide? Is there any websites I can buy a new one? I still have my warrancy, by the way.Thanks for any advice!

Dear community,this topic has been discussed a lot, but due to different versions of Synapse etc. the answers are still contradictory.My question is:Is there currently (Dec 2024, Synapse 3.9) a way to customize the default behavior of the Chroma devices (peripherals and keyboard of notebooks, in my case a Deathstalker V2 pro tkl, a Kraken V3 pro and the Blade 14) when they are not connected to Synapse (idle, booting, Synapse closed,...)? OEM or second source solutions are very welcome.The respective devices must obviously show a standard, hard-wired behavior of the LEDs, but with such expensive and high-quality products I expect a feature to customize this behavior to the customer's needs or at least to disable the current (“multi color light show”) spectrum setting completely to have a more professional/sober appearance in the office or in public.I am really excited about the possibilities that Chroma Studio offers and would not w

Hi. I bought a Razer blade 16 from eBay about a month ago, I just tried to use the updater from the Razer sight and the bios worked but it seems like the other update made it freeze. Is there anything I can do? 

can anyone help me because my phone number just got deactivated years ago. Now I am using a different phone number and still have access to primary gmail. 

Hi, I lost my mouse near my school, someone took it so I was wondering if you could track the mouse by IP to find it. in case you can trace the IP of the Person who took it and put it in their PC. In case you find it if you can contact me on discord I'll leave you my tag: Wappel # 5273. Thank you

Hello, My Razer Nari ultimate is not turning on. I have tried different wires and outlet and the headset is not charging. The usual light that indicates its charging is also not on. I tried submitting the SN for warranty but its outside of it. Is there anyway to fix this?Thanks

So I got the razer nari ultimate wireless from Walmart a few days ago and I got them today but they didn’t bring a usb receiver and when I plugged them to my controller with the cord I hear and stuff but my mic does not work even if I turn them on or off and my question is do I need the usb receiver to use the mic or is that a sign that the mic doesn’t work I have a ps5 thanks for the help in advance!

When I try to press the top side button it works find but when I press the side button under it it does not work unless I have razer synapse 4 running in the background which i tried testing multiple times, whenever i close razer synapse the button no longer responds. How could this issue have started happening?

Good afternoon,I have been troubleshooting for two hours trying to uninstall and reinstall synapse. Pairing the headset, installing the firmware and etc.  However, the headset refuses to be detected by the firmware update tool with the dongle being connected and refuses to be recognized by the synapse device manager. I have already connected it to Bluetooth as well to confirm that the headset works and is charged however I am unable to affect anything else besides that I would really appreciate some help with either a firmware update for the xbox licensed version or something to get this headset recognized. 

I keep turning it, but it keeps spinning. I've been doing this for 5 minutes, but it won't come off. What should I do?

problem with viper v3 proI am contacting you with a question about the dongle, I am able to buy it on the razer website but I have received a lot of misleading information from various forums that the dongle cannot be replaced with any other, please dispel my doubts, I will be grateful for your help

I lost my usb dongle and i try to buy 5.1 Bluetooth dongle But it not work  

my razer seiren v2 pro shows multiple outputs and none work, ive tried restarting my pc, unplugging, trying diffrent ports, updating drivers, and it wont even let me reset the device.can anyone help out here?

I bought razer gift card I put into account that I had to made up . The message said they never expired.  So didn't think anything about it,  came back 4 months later I noticed that I have to reload them ? What is up with this ? I spent 400 on coins and I have to spend more money to reboot them ? I f know this i wouldn't of purchased these gift cards . So how do I redeem this rzaer gift card back in bank card,..I've been trying to contact razer . I finally figure i will try this way . Go from there.   

Purchased someone headphones on 11/27 and missed the 2hour deadline to cancel my order online. Since then I have been in the dead loop that is know as Razer support trying to RMA this product. Easy right, just go to RMA and enter your order number...SIKE, Razer does not recognize your order, but will gladly take your money… getting to the point to where the products don’t warrant supporting such a company.

HiIve installed the softwear and i have no device found in synapse when i click the link View compatible devices i get a 403 error.  How do i add my device  please.thanks

How can I fix my earbudds? They only connect one earbud at a time, if the other one connects, the opposite side stays on pairing mode, and same thing happens when the other one connects. I already tried disconnecting them, restarting/Resetting, and I tried following the ones I saw on other sites. Please help, I cant sleep with only one earbud playing music.

Less than a month ago I bought this keyboard and some keys are pressed twice, the most common is the "d" key, it is very annoying.There are more keys that fail but they are used less and it is not so annoying but it makes it very uncomfortable to write a text comfortably...I have updated the firmware and cleaned the keyboard with isopropyl alcohol...I have opened support on Razer and they ask me for video evidence but it is complicated to do so since it fails randomly.

On of the tabs holding the balancing pin on my spacebar key on my Razer Cynosa Chroma recently broke off, making the key unpressable on the left hand side. Is there anywhere I can order a replacement spacebar, can I buy it directly from Razer? My keyboard is out of warranty, since I bought it back in 2018/2019, but other than the spacebar it works good. Would be sad to have to replace it just because of this. Thank you in advance. :)

I have just connected my new BlackShark v2 pro 2023 wireless and connected them to my PC with the dongle.I can hear and speak fine through the headphones, but i’d like  to configure  the set using synapse,no matter what I try, nothing seems to make the headphones show up in the synapse app, even after trying everything I could find online.

Hi everyone,I have Razer old Blackwidow Elite with some swithces are broken. are the new Razer Mechanical Switches can replace the old switches on my keyboard?https://www.razer.com/gaming-keyboards-accessories/razer-mechanical-switches?srsltid=AfmBOoqpAK2fO6H_G2-z8vayDcSEOqP2AxZzyPn3KZUE-FYvir07GBLpThank you for your support

Hello, dear Razer team, I'm new here and I'm glad to start our journey together, but unfortunately I had a problem activating my Black Shark V2 X headphones. I am shown the message "This product has already been registered. If you have not registered it, please contact Razer support". I can't get the activation code 7.1 without registration

My Basilisk V3 mouse left and right click not operation.

I am a poor person I was a student I cut my studies because my family could not help me Now I have nothing to do I am thinking of my trip to America so please help me