Razer Support

PLEASE HELP. As the title says the right headphone on my blackshark v2 pro headset just stopped working, its been working perfectly fine for the last couple years, never had a problem. i would think it was a hardware issue as in i dropped it but i've treated the headset with alot of care given its $250 some price tag.  

Can I use Razer USB-C gan charger to charge my wireless devices such as razer deathstalker v2 pro, razer basilisk v3 pro, and razer barracuda?Does the gan charger have overcurrent and overvoltage protection?Will it damage those wireless devices in any way?

Hello!   I reinstalled Windows and your program crashed. After this, the activation code is no longer valid, please help me solve the problem

My dongle recently stopped working properly, I got home and it was working fine and then after 5 minutes it disconnected and then won’t reconnect for longer than 10 seconds. My headset still works fine and connects quickly during those 10 seconds, it’s just like my pc isn’t registering the dongle anymore. Worked fine for the last couple years and just decided to quit now.

razer blade 17 12th gen intel 3070ti not detecting my razer raptor monitor, tried uninstalling synapse, running ccleaner, reinstalling eveerything still doesnt detect

Hi, I recently bought a Razer Headphones, I tried to use the 7.1 feature but a problem with the Surround service, The device Razer 7.1 doesn't appear in the Device Manager, neither in legacy hardware, and SophieLiteDriver fails when I try to install it manually, I'll attach a screenshots with the fails that I mentioned before. Thanks for your help. https://snipboard.io/jVow1s.jpg https://snipboard.io/PKV5fw.jpg https://snipboard.io/B3vY05.jpg

Hi,I have a Razer Blade 15 (RZ09-03287E22) and I need a recovery image.I’m unable to register it in razor support’s System to get into Recovery Image Online Service.Please help. The SSD got corrupted and I’m trying to reload windows etc.I tried reloading from windows 10 installation USB which looks like it completes the install but after first boot only goes to the Razor logo and stops.I was hoping to try an official image if available.  

New install. THX Spatial Audio is selected and output device is Razer Kraken V3 Pro (Speakers)  Orange Triangle says to select as default audio source. That option is not available. Tried to do a reinstall using instructions on your site going through the device manager and THX does not show up under Razer Drivers.Test sounds decent though. I am running Windows 11

I recently purchased and registered the Razer BlackShark V2 X, but the 7.1 surround sound activation code I received via email is not working.  Any help with this issue would be greatly appreciated.

I got a razer gold and it keep saying invalid code when I wanted to load it 

I have recently purchased the Razer Blackshark V2 X. I have downloaded and updated the windows app, and tried to use the activation code that was sent, but it keeps returning as “invalid”.When I used the troubleshooting on the site, I keep being sent the original invalid code, not a new valid code.As I continuously try to click through the “Contact Us” section, I am led to the same page to request a new code, which sends me the original code. If there is a contact I can communicate with, please let me know.

My dongle simply stopped working overnight, Windows recognizes it normally but Synapse 3, I've tried everything I saw on the internet but nothing solved my problem. Could it be that I had a software update that stopped recognizing my dongle? What can I do to solve my problem? I have a razer viper ultimate quartz edition.

Recently the left mouse button started squeaking every so often. Is something wearing out and requiring replacement, or is this “normal” as the mouse ages? 

my razer viper 8hkz doesn't want to connect to the razer synapse it always says that it is detecting device when I have the mouse directly plugged into my computer I tried every single step to see what is up with it and nothing works I can't change polling rate or dpi with it.

I just bought a card at Walmart and it has only 10 code why  

Hello. Today 22 of november of 2024 i buy a new Barracuda X. I do the registration of the product. I apply to the activation code to use on THX Spatial Audio app. After install de app and starting the activation with the code you sent to me, the app tell me the code its not correct.Please help me to resolve these sad situation.Thanks in advance Best regards Vitor Andrade      

Trying to use my razer gold card that i bought online at amazon and its saying i need to contact razer to activate my card. nothing has been done since i cintacted. what can i do? 

My Razer Barracuda X headphones are presenting a slight buzzing noise and turning off without completing the programmed 15 minutes. I have had them for approximately 31 days since I bought them. They stay on as long as they are emitting a sound either on the PC or on the phone. I tried to change the settings through the mobile application, but they continue to turn off when there is no sound. Even with the battery at full capacity, it presents the same problem.I did a check via Bluetooth and yes, the distance with the device is acceptable, the battery is fully charged and it continues to present the buzzing noise and turns off after 1 minute. I tried disconnecting and connecting the headphones from the Bluetooth device and also through the dongle in addition to verifying the pairings, but it continues to present the buzzing noise and turns off after 1 minute. I have tried with other equipment and devices and it continues to present the same fault.

Sometimes if there is no other sound my headset whistles, I’ve tried on different devices and changing from the dongle to wired connection but I cannot fix it.

I’ve had this mouse (RC30-030501) for a few years, so it’s not under warranty. Today it just started emitting a high-pitched whining noise. My understanding is this is “coil whine”. All the discussions I have found on this topic seem to conclude with “if it’s under warranty, then RMA”. There does not seem to be any acknowledgement or suggestions offered for what to do if you’re not under warranty. I can’t even contact Razer support since they don’t offer a method of contact for customers outside of warranty. The mouse seems to work fine otherwise, but the noise is driving me crazy. Please can someone tell me what I can do to resolve this?

hi, is there any way to order the magnetic wrist rest that comes with the keyboard mentioned in the title? i’ve been using mine for about 4 years and it is peeling and damaged so i am trying to find a replacement. i tried looking on the razer website for the exact same wrist rest but i couldnt find the one that’s magnetic. any help on where to purchase this specific wrist rest is appreciated.

 one to eight not working on huntsman mini

When maintaining the activation code of headphones with sound 7.1, a message is written :-"that the license code has already been activated " you can send a new activation code this code does not work 

After I downloaded soundpad it was all working, but after 2 weeks, my mic got fucked up and now I can only pass soundboards through it. It’s the second time this happens and the other time I changed the entire headphones but I refuse to loose 50$ since I bought them literally a month ago or less. I got all the drivers updated, no dirt on the spots cause even the pc is new and also selected the right mic.

hello, Kaira hyperspeed headset doongle can be selected 'usb' and 'xbox' mode.When in xbox mode on my PC headset is detected as xbox controller audio, when in USB mode nothing ?I have owned 3 of these now and numerous suport tickets with the same exact issue! Any suggestions please? The instructions indicate headset should show up in USB mode as karia hyperspeed headset, but even through hear connection notification noise when i plug dongle in there is nothing anywhere on the computer??? product code one headsets was RZ04-04480100-R3M1