Razer Support

I have not received my bf6 skin. Also are there taller sticks I can buy for my new controller? Not pads but actually taller stick length? 

I bought the Razer Hammerhead True Wireless Earbuds like few weeks ago. The case is working and showing the green light indicator as it should. But both my Buds are not working. There is no Touch response, No Voice from the Buds and no Pairing via Bluetooth or Razer Audio App. Nothing works except the green light indicating in the case. Please help, this is so frustrating. Device I use Asus ROG GL553VD, HP Victus 16, iPad mini 5, iPhone 13, iPhone 15, and iPhone 11.

So, I bought a pair of Razer Blackshark V2 X and i can’t login them to Razer Synapse anymore. Because the Serial Number it was wipped down. What can I do about that?

what is the size of screws for my razare blade battery?! Gor rz09-03304e42

I have had my razer headset ( Razer Blackshark v2 pro) for around 2 years and a half and a couple months ago the bluetooth and mic just stopped working and no matter what I tried it wouldn't help. Something similar just happened recently to my mouse which I bought around 3 years ago - the cable dosnt work anymore, when I plug it in it just dosnt turn on anymore. I trusted Razer as I have been buying all my gaming stuff off them since 2017 and its really unfortunate I spent over 460NZD on these products and they just randomly stop working right when the warranty ends. I was wondering if anyone else has had similar problems?

My mouse isn’t moving but all the other buttons are working fine on it  but the cursor wont move  and Razer synapse doesn’t detect it aswell on a Razer death adder essential 2021

 Everytime I restart my PC the macro commands stay however, the keybinds on the right do not. I have to assigne the key binds every time i turn on my PC, it is so annoying! Razer can you fix your shit and save my keybinds please? I’ve reinstalled the app multiple times and deleted my user files to do with razer.  Any ideas on what else i can do or is it simply a bad software issue? My keyboard is Razer Huntsman V3 Pro TKL thanks   

will the devices be disconnected from razer id if I delete the razer id account? And will I be able to connect these devices to razer id again?

Hi, I’m trying to get support for my Razer mouse, the scroll wheel has stopped working, cleaned, updated firmware, tried different ports and PC’s to no avail. I was able to to enter my serial number and it’s covered under warranty, less than a year old.  Is there a way to contact support here? Thanks (:

Hello! The left ALT key stopped working. The problem had also appeared when I first bought the keyboard (about 2–3 years ago). I sent the keyboard to the store’s service department where I bought it, and they told me they didn’t find any issue, so they returned it to me. Since then, it had been working without any problems. Suddenly, a few days ago, it stopped working again, and after pressing it several times, it would start working again. But after 2–3 days, it completely stopped working. Could this be a software issue, or is the key itself physically broken? p.s. I’m using synapse 4 and I have tried to repair it.

So I brought Razer BlackShark V2 Pro wireless headphone 9 months ago and I was using carefully. But all of sudden left hinge broke off when I took of from my head. I tried to contact the amazon about warranty but they suggested reaching out to RAZER itself. Please get it replaced, fixed, or refunded. It’s unfair that I brought such expensive headset to see easily getting broken.I even couldn’t find email for razer customer service... 

Bought these Blackshark V2 pro (2023) headphones in May and they already broke. I imagine the warranty doesn't cover it but i'm hoping it does. Is it possible to order new hinges? Couldn't find any spareparts for the model. 

I've been trying to find the serial number on my razer blackshark v2 x to activate the 7.1 surround sound feature because i lost the original code, so where can i find the serial number on my headphones

Hello,I have received as a gift a Razer Obelisk mouse something like 5 years ago I think. From the very beggining I have encountered an issue with the device so I have never enjoyed it as well as I would like. The scroll wheel jumps randomly so I don’t have the control on what I see on the screen.I have read that also other people had encountered this issue and I have already tried with the air can and also blow with my mouth but it is not working (maybe a little better but not good anyway).I know it is not in warranty anymore but I would like to know if there is a way to solve this issue. I can send it to te repairing center as well but first I want to know how much I will have to pay for it.. If it’s expensive I will directly change the target and buy something else that works fine. Please let me know. Thanks and regards,Daniel

Good afternoon, I ordered a Razer Firefly V2 Pro on October 17th and it included the free promotional skin for battlefield 6. The order shows that the free skin will be delivered by email and it shows the delivery in progress. I was wondering if there were any issue on the time frame?

I’ve received the Cobra Pro mouse in the mail, but there is no Override Soldier Skin code inside the package nor have I received an email giving me such information.

I wrote a letter for my THX audio activation code and they got back to me and said "send me your serial number via private message and we will send you your code". I wrote but my messages are not being viewed. Can you help me?

I've had these speakers for like 4 years. But today, they just suddenly started making a crackling noise whenever I power them on and play any music/video. I turn them off and on until the crackling sound gets fixed, but sometimes I listen to music and just let it play until the crackling sound is fixed. However, sometimes it just never goes away, and I have to turn them off the whole day and just use my monitor speaker, which sucks. Did anyone else experience this? Is this a firmware issue or just a Razer tactic to make me buy a new one because it's already 4 years old? Lol...

After about an hour of use running Unreal Engine 5 or nearly any game my power adapter gets REALLY hot. It reached almost 130 degrees and it was sitting by itself on a hardwood floor. Is this a normal temp range for Razer’s power adapters? 

I own a Razer Kraken V3 Hypersense.When I try to update the firmware, I get the error “Please reconnect your device and click retry.” Can you help me find a solution?Also, you can see my Synapse app in the image, but it looks like a tab related to 7.1 is missing. Can you tell me how to fix it or if it's normal?

My computer doesn’t recognize the Blackshard V2 Hyperspeed dongles. Since it doesn’t recognize them, I can’t perform a firmware update.

I upgraded from a Blackshark V2 to a Blackshark V2 pro, and have had a consistent issue. When I connect my headphones wirelessly or with a cord, my computer all but becomes non-functional.The audio driver seems to disconnect, and I no longer have any ability to change audio devices. The audio symbol in the system pane shows “X” and becomes nonselectable. In the sound settings window, no other connected device is listed and it appears as empty.The network driver does the same. Both wired and wireless internet disconnects and disappears off of the system tray and in the PC settings.I’ve spent several hours conducting every type of troubleshooting I could think of. I’ve updated my windows and drivers for all installed hardware as well as uninstalled and clean installed all softwares that are even loosely related to audio such as Dolby, Razer, realtek, etc.I am able to have the headphones produce audio if i connect them through bluetooth while avoiding any ot

 I am experiencing an issue with my Razer DeathAdder mouse on a new ASRock H610M motherboard running Windows 11. The problem is that the mouse does not start or initialize when the PC is powered on. It only starts working after I unplug and replug the USB cable.Here’s what I have already tried to troubleshoot the issue:    1.    Connected the mouse to the rear USB 2.0 port.    2.    Disabled Fast Boot in BIOS and enabled Legacy USB Support and XHCI Hand-off.    3.    Tried both the Razer driver (via Synapse) and the default Windows HID driver.    4.    Tested the mouse on another PC with Windows 11 — it works perfectly there.    5.    Connected a different USB mouse to the same PC — it works correctly on startup.Based on this, it seems the issue is specific to Razer DeathAdder and the H610M motherboard during cold boot.Could you please advise if there is a firmware update for the mouse or any known workaround to make it work

Just purchased the Razer Naga V2 hyperspeed and the scroll wheel is way too sensitive, I will not touch it or barely touch it will the side of my finger and it will switch weapons in Outer worlds 2 and overwatch. Some times I can be just walking around not touching the scroll wheel at all and it will suddenly start to switch weapons.  there is a scolling sensitvity in the synapse app for the Pro version from what I can find on google but not the cheapo version that I have.  Please Help, I have taken to unbinding the scroll wheel in all the games I have been playing it is that bad. I am almost thinking of sending it back I have had it for maybe 48 hours and it is driving me insane. I have had a ton of different naga’s over the years and this is the first time I have ever had this issue.

I already talk with an agent and after a while he ask me to send an email about my case to razer@grupomultilaser.com.br but they answer my e-mal saying that my problem need to be solved by the international team!I purchase my stream controller from razer in amazon.com  and the quality of the product is so bad… after days of use some buttons are are cracking and peeling.! I need know who can help me in this case? I'm tired of being redirected and no one solving my problem.