Razer Support

Unrecognized Serial Number ISSUE 

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Dear: razer support office,I am texting you on regards to a mouse I purchased, it scrolls great, it clicks stuff and when I hover over stuff it highlights it, even shows clicking when I click but for some reason, it won't select anything I would love to keep this mouse but I tried for 7 days to fix this issue but nothing seems to be working, I can't config my mouse if I can't select the button on the screen. I am starting to crash out and I want to know how to fix this. I am not sure about if it's my computer or if it is just the software or what. But can you  please help me with this issue. Thanks Brad Van Alten

Dear Razer Support,I hope you are doing well.I own a Razer DeathAdder V3 Wired with the following serial number:S/N: (*Removed by moderator) Recently, I started experiencing an issue with the original cable. During normal use, the mouse randomly disconnects and reconnects without any warning, making it unreliable.To solve the issue, I purchased another genuine Razer replacement cable, expecting it to be compatible. However, after opening the mouse, I discovered that the internal 5-pin connector on the replacement cable is physically larger than the connector used in my DeathAdder V3 Wired, even though both cables are genuine Razer products.As a result, I am unable to install the replacement cable.Could you please advise me on the following?• Is there a specific replacement cable designed for the Razer DeathAdder V3 Wired?• Is it possible to purchase the correct replacement cable or internal connector directly from Razer?• If available, could you please provide the correct replacement c

Hi Support, Could you please clarify if the volume potentiometer on this headset is wired as a voltage divider or a variable resistor? Thank you.

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.I have tried the following:uninstalling Synapse uninstalling the device from Device Manager installing all Windows Updates updating all audio

I've had these speakers for like 4 years. But today, they just suddenly started making a crackling noise whenever I power them on and play any music/video. I turn them off and on until the crackling sound gets fixed, but sometimes I listen to music and just let it play until the crackling sound is fixed. However, sometimes it just never goes away, and I have to turn them off the whole day and just use my monitor speaker, which sucks. Did anyone else experience this? Is this a firmware issue or just a Razer tactic to make me buy a new one because it's already 4 years old? Lol...

Hello,I am experiencing an issue with my Razer BlackShark V3 Pro headset.At random times, the audio becomes robotic/distorted for about 1 second and then returns to normal. Recently, this issue has started happening much more frequently.My firmware is up to date. I have tested the headset with Ultra Low Latency mode both enabled and disabled, but the problem still persists.When I first purchased the headset, there were no issues at all. The problem appeared only recently.I have just tested the headset using a wired connection, and the issue does not seem to occur in wired mode so far. This makes me suspect the problem may be related to the wireless connection or dongle.Could you please advise on possible troubleshooting steps or let me know if this might indicate a hardware issue?Thank you.

i cant receive my 2fa authenticator app code. and i need to reset it please.

After doing a reinstall of my Windows update, I realised that my microphone didnt work, so I checked through all the different places to see if the settings had changed, everything looked normal. I was looking around Razer Synapse, I dont remember what I did, I was probably turning off and on my headphones and then Razer Synapse just crashed. I tried reopening Razer Synapse but it just crashed after a few seconds of it launching. I have tried reinstalling Razer Synapse and Razer Chroma but it didnt fix anything. According to ChatGPT it is THX Spatial Audio that is the problem.

Dear Razer Support, I am requesting assistance with my Razer Blade 15 Base (Early 2020), Model RZ09-0328, as I am experiencing a Secure Boot issue that prevents me from using certain software requiring Secure Boot. Issue Description When Secure Boot is enabled, the laptop fails to boot into Windows and displays the following message: Secure Boot Violation Invalid signature detected. Check Secure Boot Policy in Setup. When Secure Boot is disabled, Windows boots normally. However, applications such as Valorant cannot run because Riot Vanguard requires Secure Boot to be enabled. BIOS Update Issue To resolve this, I attempted to install the official BIOS v1.06 update from the Razer Support website. However, the update does not complete successfully: The updater launches normally. It progresses through the update process and reboots the laptop. After rebooting, Windows starts normally without any BIOS flashing screen. Checking System Information (msinfo32) confirms that the BIOS version rem

Can i add my Order to my Account so i can Track IT. It seems that i was a guest because in my acc is No Order linker.

Why doesn’t the mute button on the raiju v3 pro mute my mic ?

Essentially I reached out to Razer support twice and chatted with the AI bot multiple times as I'm not sure if my Razer Cobra Pro has a warranty because it's wireless dongle and bluetooth stopped working 3 months ago along with the past month having issues with it connected via wire which stops detecting the mouse half the time. I did try to register and submit a warranty request for it but Razer said it could not be registered.I tried again a few days ago through the AI support chatbox and entered the serial number when it asked for it and it was reported stolen which absolutely shocked me. I'm not sure what happened because I did buy this brand new from an Ebay reseller and can provide the proof that it's mine. Although I did ask the reseller for a receipt when I initially tried submitting a warranty request when the wireless and bluetooth functions stopped working, but the reseller was quick to reply that they have no receipt left.I'm not sure what's going on but seems like I do hav

 after a recent windows update i restarted my pc jsut to find out i no longer have 7.1 surround sound  enabled for my razer blackshark v2 x headphone it was workig just fine before the update but now i dont even see the 7.1 surround option in audio output tab or settings, my headphone only registers as stereo output and 7.1 surround dont know how to fix ittried many post with solution like removing all razer files and restarting and again installing 7.1 but that didn’t work too.

Hello: Your site is very circular and confusing.  You seem to be trying NOT TO accept warranty claims!have spent A LOT of time trying to figure out how to initiate a warranty claim.  My controller intermittently disconnects.  I have tried different USB ports, connector cables, updated drivers.  I am done with it!   just want a warranty claim.  Please help me. 

So I press and holder the “smart switch button”, it blinks but the Bluetooth mode is not activated. How to reset the headphone ? 

Hey, I lost my microphone specifically on the wireless blackshark v2 pro headset and I'm trying to buy another one but the support system doesn't seem to be working for me. Is there any way I can buy another?

This is not the first time this has happened. Last month I was able to fix this issue by doing a firmware update, now it’s back to registering the LB button being held down continually when I’m not even touching the controller. Here’s the interesting thing, this only registers if I touch the thumbsticks or press any other button on the controller then boom, it’s lit up. I tracked this via Steam and the Game Controllers setting window on my PC. The number 5 button on the Controller window lights right up. This issues is also occurring on our Xbox as well. As soon as any other key on the remote is pressed, the controller acts like LB instantly being pressed and held. This is a fairly new controller, but the warranty went out this last February (typical).  I feel like this is a software issue and nothing to physically to do with the controller because it’s in pristine condition. I’ve bought a ton of razer stuff over the years, and this is the first issue I’ve encounter and it’s very frust

Dear RazerI realise my laptop (2020 Razer 17 pro 4k edition) is out of warranty.  I realise I am not entitled to warranty replacements or hardware fixes but with the cost of these laptops I thought I would still get support advice / support help, especially after the issue occurred after a Razer update but the support portal says I am not allowed to log a ticket as it is out of warranty?  It does push me toward another brand were replacement is cheaper if there is no support at all, especially as these are £3,000 brand new.I upgraded the Razer Synapse software of my machine to Synapse 4 quite a long time ago now but it crashed during this process, and I uninstalled it and reinstalled but immediately after this occurred I was left with a constantly flickering screen.   I have now disabled Chroma as well and has been okay the the last two times but I have had this before when it then occurs again so I am not sure. It is fine using HDMI to another source though. I have tried a Windows rep

The photo was removed for security purposes because it contains the device's serial number.

I'm having a serious issue with my Razer Blade 2025 equipped with an NVIDIA RTX 5090.The laptop worked perfectly at first, but after a short period of use I started experiencing problems with the dedicated GPU. It now only boots using the integrated AMD graphics. The NVIDIA GPU no longer seems to initialize properly.Here are the troubleshooting steps I've already tried:Forced the system to boot using the dedicated GPU through the BIOS, the display started flickering and then went completely black.. Updated/reinstalled the NVIDIA drivers. The RTX 5090 still appears in Device Manager, but it has a warning icon (yellow exclamation mark), suggesting that something is wrong with the device.At this point, it looks more like a hardware issue than a software or driver problem.I then tried to open a support ticket with Razer to explore repair options. However, after entering my laptop's serial number, I received the following message:"We were unable to locate your serial number in the system. P

I am using this keyboard with chroma. When I open the app it allows me to change the colour to rainbow. but if I restart the computer it forces it back to a different light setting and I have to open the app to change it back and its so annoying. why is it doing this? I dont get this issue with my razer mouse or headset. They are wireless. The keyboar is wired, is that why? Can I get it to stay with the same colours I chose in the app? Thanks

Hello,I have a Razer Blade Model Blade Pro 17 (Early 2021) - RZ09-0368.I’m experiencing the Secure Boot Violation ("Invalid signature detected") issue. I already followed the official Razer recovery guide using the USB drive and the securebootrecovery.efi procedure. The recovery works correctly, and Windows boots normally afterwards.Unfortunately, the fix is only temporary. After about one day (or after the laptop has been powered off for some time), the exact same Secure Boot Violation returns and I have to repeat the whole recovery process again.Things I have already tried:Followed the official Razer Secure Boot recovery guide Enabled and disabled Secure Boot Saved BIOS settings correctly Repeated the complete recovery procedure multiple timesHas anyone found a permanent solution?Has Razer identified whether this is related to BIOS firmware, Secure Boot keys, the CMOS battery, or another firmware issue?Further information: Microsoft Windows 11 Home; BIOS-Version/-Date Razer 1.00, 17.