Razer Support

I have a Razer Viper V2 Pro.  I’ve been using it for a decent amount of time.  However the wireless dongle seems to no longer work.  My mouse doesn’t connect to it & the computer doesn’t seem to recognize the dongle as plugged in.  I’ve tried to update the firmware, but  can only do so for the mouse & not the dongle.

Other buttons work normally. What can i do? I am over warranty but i read on internet there is an hardware problem that shutdown the sensor in some year..

Balistik x hyperspeed don't move the cursor. Other buttons work normally. What can i do? I am over warranty but i read on internet there is an hardware problem that shutdown the sensor in some year..

I own a Razer BlackShark V3 X HyperSpeed Wireless headset and need to purchase a replacement detachable microphone. The headset is working perfectly, but the microphone has been lost. Could you please check whether replacement microphones are available for my model?

I have been using my headset for about 8 months or so and my  mic just suddenly quit working or showing up in any of my programs i have the microphone plugged in but nothing i do will let make it  activate. I am not sure if its something wrong with the headset or the  mic it’s self because everything else is perfect with the headset. 

A cuple of years ago i got gifted my Razer Kraken Kitty V2 headset for christmas. im trying to register it but I dont know the date of purchase. Is there any way to register my headset without knowing the exact date of purchase?

Dear Support Team,I purchased a Razer Kraken V3 X headset approximately 1.5 years ago. It has been working perfectly, and I have been very satisfied with the product.However, I recently noticed a crack developing on the headband. I am surprised because the headset has never been dropped, mishandled, or subjected to rough use. In fact, it has not been used heavily. The crack appeared one day and, by the following day, the headband had completely broken into two parts.I would like to know if this issue can be resolved under the product warranty. If the damage is not covered by warranty, would it be possible to replace only the headband instead of the entire headset?I genuinely like this product and would prefer to repair it rather than discard it due to the broken headband. I would appreciate your guidance on the most feasible solution.Thank you for your time and assistance. I look forward to your response.

my thumbsticks are completley worn down and i need to buy replacements where can i buy them from?

>>>feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?>»   I am having the same exact issue as this person. Would be great if someone could address it publicly instead of locking the thread and having to repeat ad infinitum

Hello, I have had my Razer blackshark v2 for years (since 2021) and had the slowly worsening issue of my ear pad coming off. I have looked everywhere for a way to have this fixed before I have to attempt to glue the pads back on once they fall off. Razor’s answer to the question for other people are just buy a replacement and follow our guide which their guide has no “how to” on how to get the actual attaching bracket or bit that the newer ear pads connect to. So if anyone has any link to something or found a solution other than buying a new headset that would be great. Heck if Razor actually acknowledged the fact they had done this and would give an actual fix that would be great.This is the only issue I am having with my headset other than that everything works great!

Merhabalar Razer blackshark v2 hyperspeed kulaklığım var. Üzerinde bulunan mikrofon kapama tuşu önceden çalışıyordu fakat şuan basınca razer synapse uygulamasında mikrofon ses almasını 0 yapıyor ve kulaklık üzerinden geri açsamda 0 kalıyor sesimi almıyor. Uygulamayı açıp yeniden 100 yapınca sesimi alıyor. Desteklerinizi rica ederim.

Unfortunately I had a damaged charging port and in trying to fix it I may have damaged the motherboard. Is it possible to source a replacement, and can a replacement be used from a slightly different model number?

我從官方007活動網站上列出的授權零售商處購買了一個遊戲手柄，但沒有收到007服裝代碼。我已經上傳了產品序號和收據進行線上產品註冊，但我的郵箱裡仍然沒有收到007皮膚代碼。希望官方支援團隊能夠審核此問題並重新發放程式碼。 

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

Hello, I recently deleted the email address linked to this account and forgot to link a new one. Now I can't do anything. Please help me change my email address.

I have the Razer Blackshark V2 Pro (2023) for Xbox.They work fine, my friends can hear me and I can hear them. The problem starts when I try to stream on twitch through the xbox console, the stream does not here me even though I am not muted, my friends in the party can hear me but not the stream. When I plug in my old headset ( Razer Kaira ) the stream can here me just fine but when I use the Blackshark V2 Pros twitch refuses to detect the mic

Hello,My Razer Enki Chair’s Backrest tilt is broken. It lays almost flatUpon further inspection, it looks like the bracket of the backrest attached to the level has broken off/ loosePictures are attached. Please helpThank you 

Hi, just top up and found out i needed my old phone number in order to spend it. The old phone number has been terminated for a quite some time. Any way for me to change to my latest number so i could proceed?

I have recently got a Razer iskur v2 newgen from my friend which is out of warranty and need a replacement part for the base. i have check online for multiple article and support and then found the base plate to be broken. i ready to pay for the replacement but iam not able to find it. please help me on this issue. 

I have recently got a Razer iskur v2 newgen from my friend which is out of warranty and need a replacement part for the base. i have check online for multiple article and support and then found the base plate to be broken. i ready to pay for the replacement but iam not able to find it. please help me on this issue. 

hello. I ordered a customized Razer Orochi V2 over a week ago. It was supposed to be here on Saturday (5/30) but as of today, 6/5, I have not had any updates as to where it is. I filed a missing mail claim but am unsure of who to speak to here regarding my item. 

Today the audio on my headset was not working with the 2.4Gh dongle so i switched the source form the Blackshark - chat to Blackshark - Game and got audio but only from Internet Browser but audio from games and spotify would not come through even though the the computer was showing audio playing.  I tested wired and the audio works like normal on the computer. Bluetooth without the dongle on the pc/phone works correctly.

The pad under the 20 key just fell off my Razer Tartarus Pro and I can’t find replacements . Does anyone know if replacement pads are available and where I might buy them?

Order RZUSAP [removed by moderator] . The order includes an additional appearance for the character in the game. The item has already been shipped to me. When and how will the appearance code be received?

Brand new Razer Nommo V2 Pro speakers, left speaker RGB works but has no RGB, makes everything look uneven. Is it broken? Or is it something I can fix? Pins in back of connector from left to right speaker are fine. Right speaker is also fine.