Razer Support

Hi! I’m having a problem with my headset. When I tried to turn on my headset, it doesn't show it turns on and when I tried to plug in a charger, the charging light doesn't come on. Razer Synapse recognizes the headset when I connect the usb-c dongle but it says “Device is turned off or needs to be connectec via 2.4GHz”. I have tried different usb cables and power sources.  It just came from amazon no more than an hour ago. 

Hey, my mouse suddenly stopped working overnight i opened my pc and couldn’t get the mouse to work via wireless and with the wire, changed usb ports nothing, tried charging it but no response and the led doesn’t do nothing when i try to turn it on nothing works what can i do to get the mouse to work tried changing cables and nothing happens after i plug the mice to charge it what seems to be the issue?

When I complete all the details about the product and reach the payment stage, it asks me to agree to certain steps to accept the payment, such as two-step verification or SMS. When I attempt either of these, it rejects the payment , When I receive an SMS message after entering my number, it asks for a code, but when I go to my phone to look for the code... I can't find anything. It doesn't send me the code and keeps asking me for it! So, I decided to try the last solution, but... The same problem keeps asking for a code but never sending it. Please resolve this issue soon. I want to disable this security measure and make it a direct payment without verification steps , thanks. 

When I complete all the details about the product and reach the payment stage, it asks me to agree to certain steps to accept the payment, such as two-step verification or SMS. When I attempt either of these, it rejects the payment , When I receive an SMS message after entering my number, it asks for a code, but when I go to my phone to look for the code... I can't find anything. It doesn't send me the code and keeps asking me for it! So, I decided to try the last solution, but... The same problem keeps asking for a code but never sending it. Please resolve this issue soon. I want to disable this security measure and make it a direct payment without verification steps , thanks. 

I’ve noticed that when I play certain games while using surround sound via Razer Clio that I get a static like crackling sound thru the speakers, but when I switch to just my front speakers (not the clio) the noise goes away. Has anyone experienced this issue and does anyone know how to fix it? please help. So far the games I’ve had the issue with are Liars Bar, Inzoi, Paralives and Date Everything (admittedly my wife plays most of these lol). Thanks in advance to everyone who tries to help.

Hi there,I've owned a Blade 14 for about a year now and the battery on my laptop is awfully short. It wasn't a problem until now cuz for the last year I always use my laptop inside my house and always on plug with electricity, but starting this year I actually need to bring my laptop outside. The battery life is not what I expected - my laptop can only lasts 2- 3 hours outside charging (I only use my laptop without plugging in for light web browsing, no video playback) - from my understanding Razer advertise this laptop for up to 10 hours battery life I think, and many YouTubers said that the expected battery life after they tested this laptop is around 5-9 hours of web surfing. So I was worried if there is something wrong with my battery or is there anyway I can improve the battery life for at least 5 hours, 7 hours is preferable so  I can comfortably bring my laptop outside without bringing the charger (cuz its very bulky) and having to worry when my battery will die. I really apprec

I think someone else asked the same question, I I also have a missing dongle , is it possible to purchase one please, I'll add the serial numbers asap

I can't find my dongle for my Blackshark V3 X Hyperspeed for the PC, not sure if I missed it or if it was missing from the box. How can I get a replacement?

All this that the guy originally said, and then the fact that nothing the razer person mentioned helps. Please help

I’ve had a viper v3 pro for a while now and its great but recently its had an issue where the sensor stops working just for like a few milliseconds, it’s making it really frustrating to play with. The issue also only happens on wireless using the dongle, when It’s plugged in directly there is no issue. is there any fix?

I recently bought an Razer Basilisk V3 in australia, and I brought it back to me in the U.S. I bought it so i could play minecraft, and coding. When i play minecraft, i move the cursor side to side. When i move the cursor side to side, my cursor suddenly does a 360. I dont know what to do.

Order number RZUSPP [removed by moderator] since 30th July!! I still haven’t received my codes and it’s not going well anymore

I’m experiencing serious stability problems on my Razer Blade 16 (RZ09-0510) after updating to BIOS version 1.08 (latest BIOS update).Since the BIOS update, the laptop has become highly unstable and I’ve been getting multiple BSOD errors, including:KMODE_EXCEPTION_NOT_HANDLED SYSTEM_SERVICE_EXCEPTION PAGE_FAULT_IN_NONPAGED_AREA WHEA_UNCORRECTABLE_ERROR (0x124)I also experienced:PCIe Root Port / WHEA Logger warnings GPU-related crashes Edge/browser crashes during hardware acceleration or 4K playback Random freezes and driver instabilityI already tried:Clean installing Windows 11 Updating/reinstalling Intel and NVIDIA drivers Testing RAM sticks individually Moving the SSD to another slot Running Windows Memory Diagnostic Removing Intel Graphics Software Installing stable WHQL drivers onlyThe system became somewhat more stable after a clean install and driver cleanup, but I’m still getting occasional crashes and instability, especially under load or when hardware acceleration is enabled.C

I have Razer Blade 15 (2018) Advanced Model. So when i reinstalled windows 10, Dolby Atmos for built in speakers stopped working.I installed all drivers from Razers support section for my laptop, but there is nothing that could help for this exact issue there. I have Dolby Access program installed, but it stopped supporting sound for built in speakers after windows reinstall, only Atmos for headphones works.I went to Dolbys support website and there was links to manufacturers that use Dolby Atmos in laptops. There was a message that you need to go to manufacturers support because they all make their own tweaks and Dolby doesn’t have these settings.When i tried to contact Razer support and entered product serial number, turns out they don’t offer free support when i don’t have warranty anymore. Does anyone else have same issues? Does this mean i can’t get it to work anymore an it’s gone forever?Sound really was much better with Atmos and speakers were much louder and clearer with this f

Hi i buyed long ago razer Barracuda X headphone. i register the product and ask for key for suround sound 7.1 it said it send email but i never received it. what can i do ?

I want a return 

I am having some bad battery swelling on my 2022 Razer Blade 15 Advanced Model, serial number: (*removed by moderator).  I’ve looked everywhere for a battery replacement, but there isn’t any available.  Where is the best place to get a replacement battery?

Meu huntsman v3 pro mini não funciona as teclas de atalho para troca da iluminação (FN+CTRL+ 1,2,3 etc…Já dei Hard reset, ja atualizei o firmarem, e nada funciona.Alguém que ja tenha passado por isso, ou que ja viu mais alguem com esse problema, poderia me ajudar com alguma solução?

Meu huntsman v3 pro mini não funciona as teclas de atalho para troca da iluminação (FN+CTRL+ 1,2,3 etc…Já dei Hard reset, ja atualizei o firmarem, e nada funciona.Alguém que ja tenha passado por isso, ou que ja viu mais alguem com esse problema, poderia me ajudar com alguma solução?

The padding in the seat on my razer tarok pro zen chair has worn out. So when i sit in it, i get a steel bar right on my tailbone… not vert comfortable. is it possible to get/buy a new seat part?Batchcode: FV02210221 

Can't get sms to make a purchase I see a message in red box. Case number (Removed for security purposes))

i have had my controller for some time and now suddenly without dropping it or anything my lb button is constantly being pressed which i checked with https://hardwaretester.com/gamepad is there a fix?

Immediately after updating my Wolverine V3 Pro (RZ06-0520) to firmware v2.04.00_r1 through the Xbox app, the LB button became permanently pressed. The button clicks normally, but Windows Game Controller (joy.cpl) and Xbox both detect LB as constantly held. The official Firmware Updater detects the controller correctly, but I cannot force a reflash because it is already on the latest version. Could you provide a recovery tool or a firmware reflash utility?

Hi everyone,I’m reaching out because I’m having a hardware issue with my Razer DeathAdder V2 X Hyperspeed, and I'm currently stuck trying to get warranty support because the system won't recognize my serial number.Here is a breakdown of the issues:1. The Hardware Issue (Scroll Wheel) The scroll wheel on my mouse has stopped working properly. Specifically, it is [describe the exact issue, e.g., scrolling in the opposite direction / jumping up and down / completely unresponsive / physically loose].To rule out software issues, I have already tried the following troubleshooting steps: Cleaned the scroll wheel area with compressed air. Updated Razer Synapse to the latest version. Tested the mouse on a completely different computer (the issue persists). 2. The Support/Warranty Issue (S/N Not Recognized) Because the scroll wheel seems to be a hardware defect, I tried to register for an RMA/Warranty claim on the Razer Support portal. However, when I enter my Serial Number (S/N) from the st

I got hacked and someone bought 2 gift cards from a third party,can i get the money back if they got used?