Razer Support

I bought a Razer Kraken V4 X - Cinnamoroll Edition for my sisters birthday and I can’t track the order nor do I have any purchases in my order history. I used my Razer account when purchasing and I even received an order confirmation and tracking number in my email but all I get is error occurred when I try to track my order and have no purchases in my order history. What gives ? This is really stressing me out.

issue is that the “HyperSpeed Wireless Gen-2 Dongle” didn’t come with my “Razer BlackShark V3 Pro”. I’m not sure if it was accidentally left out or got lost during shipping Is there any way to get new a replacement?

While using the keyboard it suddenly had an lighting error so i unplugged and plugged it back however after that it doesnt light up and the keys are very delayed and type multiple times after just one click. After trying multiple ways to fix it (updating windows and synapse, trying other usb ports, reinstalling firmware etc.) it either doesnt work entirely or the previous issue persists.i dont think its a hardware issue because of how the problem appeared and no physical harm happened to the keyboard and its cable.does anybody has a way to fix it?

Hello Razer team and community members,I am reaching out here because I am stuck with a software license issue and need assistance from a staff member.Back in September 2023, I legitimately purchased THX Spatial Audio. Due to unresolvable profile and macro synchronization bugs on my old Razer account, I had to completely delete that old account myself.Now, on my new account, when I try to activate the software with my purchased key, the system says the code is already used (because the license is still tied to my deleted account on your backend).I opened a support ticket (Case #260731-003194), but it was immediately closed by an automated response mentioning "ongoing security measures" without addressing the software license itself.Could a support representative or community manager please help me detach the key from my old deleted account so I can use it on my current profile?I have intentionally hidden my Order ID, activation key, and email addresses for privacy, but I am fully ready

This mouse is so so perfect, the light-weight is pretty unique for an MMO mouse, 85g in comparison to the 134g of the Naga V2, and the size is literally perfect for my hands. The Naga Hyperspeed offers a similar eight, but I don’t like the extra buttons on M1. I’ve had my Naga X for four years and the scroll wheel sadly started jumping. I can’t get a new one from anywhere, Razerstore, Amazon, nothing. I bought one NIB from ebay and the scroll wheel is fine except it squeaks like crazy, along with button 1 on the 12-button side panel. It is to the point where is so unpleasant to use. There are no more new in box options coming across my ebay searches anymore so it seems I am out of luck.I love this mouse so much, I want to replace it with the same. The Naga X still appears with the rest of the Naga family on the Naga Line page, both pictured and included in the stats table. It also doesn’t appear under the legacy section in support.I can’t make a ticket, so just wondering here if anyone

HeyI’ve had Razer Synapse 3 downloaded for a few years for my Razer Naga X and have mainly used it without much issue. I regularly swap back and forth the profiles to change my side buttons depending on what I’m doing at the time. Since earlier this week when I went to open Razer Synapse 3 it was extremely slow and whenever I clicked on my Razer Naga profiles, I got a blank screen that never loaded in. Since support for Razer Synapse 3 ended, I figured this would be a good time to switch to 4, except once I hit continue on the first screen of the installer for Razer Synapse 4, I get a similar blank black screen. I tried uninstalling Razer Synapse 3, but that didn’t help and now I have no Razer product installed.  Looking for some support on ideas on how I can get Razer Synapse 4 installed so I can go back to using my Naga without issues. I’ve tried a variety of fixes from Youtube and Reddit with no luck so far. Thanks for any help or ideas. What I’ve already tried:Uninstalling Razer Sy

Hello Razer Support,I am unable to update the BIOS on my Razer Blade 18 (2023). The updater runs and the system reboots automatically, but after booting back into Windows the BIOS version remains at 2.05.Device details:- Model: Razer Blade 18 (2023) — RZ09-0484- System SKU: RZ09-0484TKH3- [removed by moderator] - Current BIOS: 2.05 (build date 09/19/2023)- Target BIOS: 2.09- EC FW Version: 1.07 (already latest)- MCU FW Version: 1.04.00.00- Microcode Revision: 10F- CPU: Intel Core i9-13950HX- OS: Windows 11Troubleshooting steps already performed (issue persists after each):1. Removed Windows Hello (face recognition and PIN) — the updater's Windows Hello warning no longer appears2. Verified BitLocker/Device Encryption is fully off (manage-bde -status shows "Fully Decrypted / Protection Off" on all volumes)3. Disabled Memory Integrity (Core Isolation) and the Microsoft Vulnerable Driver Blocklist in Windows Security4. Ran the updater as Administrator5. Switched GPU mode from dGPU-only to

How can i get a replacement mic for my Barracuda X wireless headset- PRODUCT NUMBER : RZ04-03800100-R3M1 Thanks

I don't know where my 2-step verification codes are, and I've also lost my backup codes; what should I do?

Greetings!i just bought kraken v4 x minecraft edition, i noticed pop/ click sound that appears after i pause every video or music. This pop sound is heard every 4 seconds. I searched about it and seems it's built in feature as power saver. I tried everything regarding the side if my laptop but pop still there. Any suggestions? Or its built in feature.

I have lost my 2-step verification and backup codes; please disable them.

Hello, I have Razer Blackshark v3 Hyperspeed headset, but unfortunately I’ve lost the plug-in microphone . Is there any way to get a replacement? 

Bonjour j'ai un petit accroc au niveau de mon repose poignet un Razer est-ce qu'il existe une solution de remplacement merci beaucoup je vous souhaite une bonne journée

Hello! I have my old Razer Barracuda X and I wish to find a dongle for it. I understand it’s not a warranty covered item. I just wanna buy them (Emotional attachments ftw! haha).I’m in South America, Argentina.P/N: RZ04-04430100Thanks a lot for any tips!

제가 바라쿠다 x 크로마 동글을 잊어버렸는데요 지피티가 동글을 사면 다시 컴퓨터에 연결에 사용할 수 있다고해서 동글을 구입해서 기존헤드셋에 연결해 다시 사용할 수 있는지 그리고 살 수 있는지 알려주세요

My old phone number is registered and the code is being sent there. How can I enter my new phone number?

제품 7/13 에 샀는데 등록하려고보니까 제품은 등록되있다고 하는데 어떻게 해결하나요? 

i waiting for hyperflux to deliver, my question is when the time comes how wouild i replace cloth mat.would purchasing a razer mat the same size work if it was placed on top of original. of coarse i wont need to worry about it for a while just wondering since i got the cloth one.thanks

As I bought this laptop (Blade 14 - RZ09-0370) in 2021 I have no warranty on it anymore but as the mousepad is less and less responding, the battery seems to start bulging. Now I want to DIY fix it but I am a bit afraid purchasing a random battery online. Has anyone good recommendations or is there a way to order it directly from razer? Thanks a lot for any help :)

I lost my 2.4GHz reciever for my razer barracuda x 2022. can i get a replacement shipped to the Netherlands?

Razer Blade 17 has no display after I uninstalled my nvidia driver. The intel driver failed to run because I updated my nvidia driver recently. The lights on the keyboard work. I can power up the laptop. There is just no display. I cannot see any display no razer logo just the keyboard lights come on and then the green power indicator just breathes with the keyboard . I have tried removing the CMOS battery and disconnecting the battery module. External display do not detect any signal and go to sleep. I also resitt the ram modules.

"I just bought it and didn't use it. So if it's already used, then there's a problem with the card.I need a replacement or refund, please.

(Removed photos of the card and code) 

Hi everyone,I am experiencing a major issue with my Razer BlackShark HS gaming headset. The power button is completely stuck in an endless loop, it continuously repeats the "power on" voice prompt over and over. It refuses to turn off, will not connect to audio, and ignores standard force-reset attempts.I have already verified that the headset is 100% genuine by successfully registering the serial number to my official Razer ID account.Unfortunately, I am unable to open a standard RMA because the Razer Support site forms are broken for me, the Live Chat button remains completely grayed out and there is no option to submit an email ticket💀.Could a Razer Support Moderator please send me a Direct Message so we can manually initiate a warranty replacement ticket? I have my registered serial number and my purchase receipt ready to go.

I’ve reinstalled both synapse and the device drivers multiple times. The scroll wheel doesn’t have any response, and occasionally the left click no longer works.