Razer Support

I have Razer blade 15 2020 base model and I want to downgrade bios. I could not find any answers and solutions. The utility  program does not allow you to downgrade so can anyone help ??

Just purchased the hammerhead 2021 yesterday and casually using it today. Just watch 1hour of anime and just checked the app for curiosity and seems the right pair is draining fast. What things i can do before asking for a replacement on the store i got it with?  

Hi community, I need your help. I just bought the Razer Hammerhead True Wireless 2021 today and noticed that there is a significant battery difference despite it being charged to full. I already tried the method recommended by Razer Support but to no avail. A difference of 2 to 3% is fine for me however it is concerning that there is a huge difference when I just bought it today. Is it a glitch, factory defect, or a firmware bug?

I’ve just received my Razer Core X V2 and was excited to get it hooked up to my laptop only to find it wouldn’t power on. When I turn the PSU on, the fan on the eGPU does a quick spin before shutting off, and there are no visible lights anywhere on the unit. When I turn the PSU off, the fan briefly spins again.I’ve troubleshooted to the extent that I can. I’ve tested multiple PSUs, made sure the GPU is good, reseated the GPU, and disconnected and reconnected everything. No change. I’m not ruling out a dumb mistake on my part (because it wouldn’t be the first time), but I can’t help but think I got a defective unit.I was going to contact support via the live chat, but the chat button is grayed out no matter the device or browser so I’m unable to do so. Hoping my issue gets seen here. Thanks in advance.

I'm curious if the intel arc pro b60 dual 48g in a Razer core X v2 would register 1 or both of the gpus on the unit? I fully understand bandwidth limits but for llms it would only be an issue on on initial load.The real question  comes down to if the Core X V2 can deal with the bifurcation the card uses. I expect the answer to be a resounding no but with so many boards trading out pcie lanes for high speed type c ports i figured it was worth an ask and honestly not interested in building a dedicated machine for messing with llms.

My Basilisk X Hyperspeed mouse turns on when I connect it to my laptop via USB dongle and bluetooth. But the mouse does not work. The buttons are unresponsive and the tracker does not work too. The cursor alone drifts slowly to the top left. I have tried updating the firmware version, tried reinstalling synapse, tried updating my windows OS, tried updating mouse drivers, tried changing batteries, everything. Nothing seems to work. Is there any solution for this?

My basilisk v3 is not working because of the infinity scroll and that was the only reason i got the mouse and i think its a software issue because when i installed synapse it bricked my mouse and worked 4 hours on it to realise it was the scroll wheel

Was about to place an order and tried to use my code that expires on the 31st and it shows invalid.

Please help me. I can't view any messages on my email. I want to change it, but I can't.Current email: (removed emails for security purposes)New email: I have these Emails.

I lost the dongle to my keyboard and I had both my keyboard and Basilisk V3 Pro on the same dongle. I'm having issues with my Basilisk right now and every time I try to fix it my keyboard goes out. Which dongle do I need for the Deathstalker Pro TKL keyboard, or what dongle should I get alternatively for my Basilisk so I can finish trying to repair it?   I have been following a separate thread  to get my Basilisk working again but I cannot continue till I once again have my keyboard and mouse on separate dongles.    

Hello I have a problem with my address. When I input it it automatically fills the RMA form but when I press next it says “Please choose the address from your region”. The address is the same as one in the invoice

Unfortunately, this product is not eligible for registration.Is what it says, i bought a razer blade 2022 since i really liked the look of the razer laptops, i bought it on ebay in like new condition, i wanted to register my product for a system image recovery but Razer is not letting me saying the message earlier. I need help so i can register my product. 

the camera connects, identifies, and then immediately disconnects. this causes it to not be usable as a camera, as the data stream is inconsistent to the computer. It will occasionally reconnect, and then disconnect again.  It seams that there is some issue, and I’m almost certain i need to get a RMA. As the connection is unstable, the firmware tool can’t identify the camera, and when plugged into a different computer the camera doesn’t even identify.I’m 100% willing to try any troubleshooting suggestions, but i do not see their outcome as likely to succeed.

Recently updated to this version of Synapse on my machine.  Before this, my Razer Basilisk v3 Pro was working fine, now it will not enable the SMART-REEL even though the radio button is turned on. I’ve swapped the profile, deleted it and recreated it, swapped to FREE-SPIN and back to TACTILE with SMART-REEL off, and then turned it on, and it still doesn’t work. It is connected via bluetooth, and it never had a problem before.

I have been using this keyboard for around a month now and for some reason the F11 key stopped from changing from full screen to window I try testing if the key is broken or something but it works just fine I know not being able to changing from full screen to window is not a big deal but I’m losing my mind and I cant find anyone with the same problem on internet I would love to know if someone have a solution for this problem

Hi. I have Barracuda X 2022 headphones. I installed THX Spatial. There are no problems with positioning; it works well. However, it suppresses loud sounds nearby. For example, firing my weapon and reloading are the same volume. A claymore exploding nearby might not be heard at all. It seems like a narrowed dynamic range, like FM radio.How can I adjust this?

Hey, today all my custom Profiles are lost. The Profile names still there but all changed keys are gone. If I try to create a new Profile it keeps resetting. It wont save at all. I tried everything including clean Install etc...

Hi, I’m having an issue with my Razer Viper V3 Pro.When I plug the wireless dongle into my PC, Windows immediately detects it (I get the USB connection sound and it shows up in Device Manager), but the dongle doesn’t light up, there’s no LED or any sign of activity.The mouse doesn’t work wirelessly at all, no cursor movement, no connection. I also tried connecting the mouse via the USB-C cable, and in that case, it works perfectly fine. The PC recognizes it, and I can use it normally.I’ve already tried updating the firmware and using Razer Synapse, but the issue remains. I’m not sure where the problem is, whether it’s the dongle, the mouse, or a pairing issue between them. Any help would be greatly appreciated.Has anyone else experienced this? 

I bought these headphones and if I try to use the product serial code it tells me that it is activated and I have to contact support.

Last year I purchased the Razer Blackshark V2 X headset on Amazon. Sadly the right ear has stopped working and now sound only comes out of the left ear. The warranty policy states that Amazon is an authorised seller and that headphones have a warranty of two years. I have been searching for a solid 40 minutes trying to find out how I can make my warranty claim. I’ve been going in circles and have been thinking of some rather choice words that could be said to whoever designed this website. I can provide proof of purchase however I do not have the serial number. The serial number did not come on the headphones, and I have since disposed of the box (cause this product is now a year old. Any help (including telling me my chances of claiming the warrant are FUBAR) would be greatly appreciated.  Edit: I have tried to go through Amazon, they just keep sending me back here to this infernal loop of agony masquerading as a customer suppo

Hi. Last week I purchased the Blackshark V3 Pro headset and Deathadder V4 Pro mouse. I didn't purchase it from the official Razer website. Is there any chance I can get a Razer skin? I see the skin in the game, but it's inactive.

Razer Synapse 4 software custom programming for button configurations not working when connected via 2.4 Ghz wireless. However, it connects and is detected correctly via USB cable wired and all custom button programming works as intended.Windows 11 - All updates performed and updated.Razer Synapse V4 - Latest software installed.Razer Basilisk V3 Pro - Lates firmware installed.Tasks performed; Razer synapse software uninstalled. Driver clean-up tool used. Reinstalled synapse 4 software. Changed out Basilisk V3 Pro hardware for another unit. No change to Windows 11 device manager.Looking for some assistance in fixing this problem. Please advise.User: Zipman_13

I recently bought a new Blackshark v2 x. Yesterday the audio was working fine but today the audio coming from my headset is extremely quiet and I can barely hear it. I have checked my ps5 settings already

Would be nice if the mouse can be connected with a smaller usb dongle instead of the hyper polling dongle for mobility.

Hello, my product was broken, I wrote to you about this and you told me to send it to the warranty for a replacement, I sent it but the company does not accept it and wants to send a new one for the same price.