Razer Support

I bought Blackshark v2 X, and when i tried activating 7.1 surround sound, and it says the product is already registered.

Здравствуйте! Я зарегестрировал ваш продукт (Наушники Razer Kraken v 3). Но код мне на почту так и не пришёл и в коробке его нет. Прошу помогите!!!

Hi Razer Support Team,I am currently using the Razer Kraken V4 Pro headset in Hong Kong. Due to the extremely hot and humid summer weather and my sensitive skin, the original synthetic leather earcups are causing severe stuffiness, excessive sweating, and mild skin irritation/allergies around my ears.I would like to replace them with breathable fabric or mesh earcups and need to confirm the compatibility of the following official parts: Are the Razer Kraken V3 Series Earcups compatible with the Kraken V4 Pro? Are the Razer Barracuda / Barracuda X Earcups compatible with the Kraken V4 Pro? If neither is compatible, could you please advise how I can obtain or purchase a compatible set of official mesh/fabric ear pads suitable for summer use?Thank you for your help.

I just purchased a razer wolverine v3 pro updated the firmware and under polling options im only see 250hz wireless and 1000hz wired.   Where is the 500hz wireless?   Im not using a headset.  Is synapse bugged or is the firmware?

Cannot find serial number it is not anywhere under the chair that is visible.The problem i have with the chair is that the armrest cushion is split and the lumbar support cushon elastic has stretched and will not stay in postion

I bought the razer Kraken v4 for the promotion for 007 fist light and it got delivered today but I didn't get any email for a code 

I have a problem with entering my address in the RMA form. When I enter it, it says “Please choose the address from your region” and I cannot proceed further. Tried several times, different browsers, private modes etc...still it will not accpet my address...which is the same as the account, and which was already used in a previous RMA.. Razor help is very slow and not really useful in this case so maybe anyone had this? 

Wolverine v3 Pro NO 500hz mode wireless?

I was having an issue with my Razer Deathadder V3 where it would stop responding to any mouse movements for anywhere from a split second to a few seconds at a time. Very frustrating. I found out I was running old firmware, so I updated the firmware for my dongle and my mouse. This did NOT fix my issue. I cleaned the sensor with some alcohol, but this didn’t fix my issue either. I was on the verge of buying a new mouse, when I randomly tried something in the Razer Synapse software and, so far, my mouse is now working fine. Under the Razer Synapse software, in the config section for the mouse there is a mouse pad surface calibration. In there it shows you how to reset it. I did this and so far, my mouse is working great. Hold the left mouse button, right mouse button and scroll wheel button all together for 7 seconds and it resets it. This fixed it for me. Try it and see if it works for you. 

Hello, I am a Razer Kraken V4 Pro headset user, currently residing in Hong Kong. Due to poor breathability, these headsets are uncomfortable to wear in the summer, and I also have a skin allergy. Therefore, I would like to inquire if there are any alternative earcups available.The weather is currently very hot and humid. I find the original synthetic leather earcups of my Kraken V4 Pro headset too stuffy, causing excessive sweating in my ears. Furthermore, this material has recently caused mild skin irritation and allergies around my ears, and the earcups are also starting to show slight wear.Therefore, I plan to replace them with fabric or mesh earcups. I saw some replacement parts on your official website and would like to confirm their compatibility:Are the "Razer Kraken V3 Pro / Kraken V3 HyperSense / Kraken V3 Earcups" sold in your online store compatible with the Kraken V4 Pro?Are the Razer Barracuda X / Razer Barracuda earcups compatible with the Kraken V4 Pro headset?I would be

My Razer Blade 15 (2023), model RZ09-0485, cannot boot any Windows bootloader due to a locked Secure Boot state. My device is out of warranty, but this is a known Secure Boot firmware/certificate issue, not a hardware fault — I'm requesting the recovery firmware package to reset the Secure Boot keys / Platform Key for my model.I believe this is the known Secure Boot key invalidation issue affecting Blade laptops in 2026 (related to the 2011 Secure Boot certificate expiration / CVE-2023-24932 transition).Device details:- Model: Razer Blade 15" (2023) — RZ09-0485- CPU: Intel Core i7-13800H- RAM: 64 GB- Storage: Samsung MZVL21T0HCLR-00B00 (1 TB NVMe)- BIOS: AMI Aptio (engine v2.22.1287, 2023), Razer BIOS v1.03- ME Firmware: 16.1.25.2049(Serial number and proof of purchase available by PM on request)BIOS Security tab status:- System Mode: Deployed- Vendor Keys: Active- Secure Boot: Enabled (greyed out — cannot be toggled to Disabled)- No "Key Management", "Reset to Setup Mode", or "Restore

مرحبا فريق دعم لدي طلب من البارحة في الانتظار

I lost my old phone number and i cant buy anything because need otp, i don't have acces to authenticator or backup codes too, please help me

I`ve bought Razer Blackshark v2 X headphones but I c`ant register  it

These are brand new headphones that I had just bought. Fresh out of the box.For about 10 minutes, they were working perfectly fine. However now, they seem to heavily unbalanced. The left side is getting much more audio than the right. So much so, that it normally sounds like the right side is just completely disabled. I can only hear audio coming from it when doing the ‘Windows Audio Test’ thing.  I’ve tried reinstalling Synapse. I’ve tried reinstalling the drivers. I’ve restarted my PC. Nothing has worked.As for fixing the balancing, I have no idea how. No settings I change in Synapse seem to do anything. And the balancing settings I know of in Windows 11 (From the dropdown bar in Sound Settings under the Properties. And the Balance button from the ‘Levels’ tab from Control Panel.) are both completely missing.I need help to fix this issue if anyone can please help.

As per title my scroll wheel started to squeal after a few months.What should I do to fix the issue?Many thanks

I'm trying to get into a live chat with a real agent to get my item returned because it's saying my order number and email are wrong but that's not right I've copy and pasted the order number from the email sent after I bought it and I don't want this product. But I'm assuming maybe it's because I just got it today so maybe it's not in the system or something I honestly don't know. I don't want it to be to late and not be able to return it.

I purchased headset (RZ04-03230100) back in 2023 and used succesfully for 3 years. For the last week i noticed that my ear cushions has started to fall off and today it just deattached itself. Seems like it was just glued.I have seen ear cushions for Blackshark v2x and pro but there is no snap-type things on my headset and ear cushions that fell off.So the questions is can it be replaced and where can i get it? 

Hi everyone,I’m having an issue with my Razer BlackWidow V4 Low-Profile not working via the USB dongle.The keyboard doesn’t respond at all when connected through the dongle. In contrast, it works fine when connected via USB cable (if applicable – adjust if needed).I’ve already tried a number of troubleshooting steps, but nothing has helped so far:Reinstalled Razer Synapse completely Re-paired the keyboard with the dongle Restarted my computer multiple times Made sure all drivers and software are up to date Tried different USB ports (including USB 2.0 and ports on the back of the PC) Checked for interference and kept the dongle close to the keyboard Verified the battery level is sufficient Tested the keyboard on multiple computers — same issue everywhereAt this point, I’m starting to suspect that the dongle might be faulty.Has anyone experienced something similar or found a solution? Any help would be greatly appreciated.

Bonjour je viens de recevoir mon casque v2pro pour ma ps5 m'ait je n'arrive pas a le connecter merci bien de m'aider 

For some reason my razer kraken v3 x has an issue with surround sound 7.1 where my headset isn't being recognised as an output

Hello, I bought a BlackShark v2 x today and I'm sure they're new and genuine. I have a receipt from an electronics store in my country. When I register, it says this product is already registered. Please help

I bought headphones Razer BlackShark v2X and when I registered them for 7.1 audio, it says this. I haven't registered the headphones yet. Please help me register them.

Hi I lost my old phone number and I can't use my razer gold because of authentication code please help me to fix it :(

Hello, I would like to update the phone number associated with my account. Could you please assist me with the process? Thank you for your help