Razer Support

Hi, Since my device is now considered a legacy device and i can no longer download a recovery image on your portal i am requesting a recovery image to make my lapotop work again. Fresh installs of windows result in low performance and no 120hz and last time i reset my device i used a recovery image and it worked. Thanks in advance. 

So basicly when i try to connect the Oled hub that comes with the kraken v4 pro it bootloops, so the razer animation happens then the screen is black with the volume up and down icons showing then it shows the razer animation again. It does so on multiple PC’s so it isnt my ports. Its brand new too so this is frustraing. I also tried the pairing utility and nothing happened at all.

Good Morning. Yesterday i came from work and start PC. I join the game, and i see my Oled HUB from Razer Kraken V4 Pro not function. every 2 seconds restart, restart … i tried everythings but not works. Anyoane have  a ideeas ?

BlackWidow V3 Tenkeyless keyboard.After updating the Razer Synapse application to version 4, profile switching and macros on the keyboard stopped working (this was the main reason I purchased it). Reinstalling the application, updating all drivers, and resetting the keyboard did not help.

my 2021 blade 17 is not working(black screen) but can work if connect to monitor. where can I send to fix and what cost? 

Own the mouse for under a year. Today the scroll wheel stopped working. Everything else works as normal, its the scroll funcrion that is broken.Tried updating firmware. Tried clean install. Tried cleaning. Tried another pc. Nothing works.  please help.

Hello, I have owned my Wolverine Ultimate for quite a bit of time now, maybe 7 years. Ive rarely used it over the years but have recently tried using it again for a new game I’m playing.The RB and LB buttons are not registering 50% of the time. The controller is well maintained and isnt dirty. I clearly hear the click of the button and it’s not getting stuck.Im pretty sure it’s just the button or some crappy solder joint. I want to know if there’s anything I can do to fix my issue before I start tearing my controller open and replacing those buttons (fingers crossed I can find a matching one on an old Xbox controller)I have the SN and I probably can get proof of purchase, but I doubt this thing is covered under warranty. If it’s $20 or something cheap for a new bumper module, I wouldn’t mind buying that. Please let me know :)

My Daughter lost my dongle piece for the Barracuda x chroma headset how can i get a replacement?

Fairly simple. I’ve done clean reinstalls of both. I’ve been through several YT videos, I’ve deactivated firewall, ensured both programs were ok with windows security, i’ve done an entire fresh wipe of my pc and loaded ONLY synapse4 and chroma and they will not start. They don’t even get to the point of booting and shutting down. They just refuse to open. Does anyone have a fix for this? 

Hello,Can you tell me when the THX Spatial 7.1 audio application will receive updates for Windows 11? If you're not going to do this - why is the app still paid?As a clarification - THX Spatial Audio is not compatible with Windows 11 - several years after the release of the new system. In practice, there are problems with pairing the device. Every time I start the system, I have to disconnect the WiFi receiver from the USB and reconnect it, and sometimes perform a few additional steps. I saw somewhere official information from Razer that such problems may occur on Windows 11. But if you're still charging money for this app - and Windows 10 no longer gets support... well, something's wrong.

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

Trying to sign up for the Razer AVA Beta through Cortex. I do the system check, and it’s telling me that my CPU doesn’t meet the minimum requirements. It’s an AMD Ryzen 7 9800X3D 8-Core Processor. I’m pretty sure it meets the requirements. Is this a bug, or what?

I tried the power 10 seconds unplug , but boot. I also tried externa monitor. This did change some behavior in that the laptop screen didnt backligh and turn on and off any longer. Like it switched to external, but still can boot.

Hi everyone, I just bought a Razer BlackWidow V4 Pro and now I ran out of usb ports on my laptop (I use it as a work/gaming station). I need exactly 1 more port for the headphones and I tried using the USB type A port from the keyboard and it doesn’t work. I tried with headphones, another Razer mouse and a webcam and nothing works. Can someone please tell me if there’s a setting somewhere to enable this or my keyboard is not working fine? Thank you

When paired to Bluetooth, headset will cease functioning when I start any games approximately 30 seconds in. I’ve repaired, reset. This occurs on my rog ally x

Good morning I recently received my Hammerhead V3 x Hyperspeed headphones that I use on my PS5 (the box is plugged in as a dongle). Until yesterday, everything was working but this evening I have a problem: I no longer have sound. When I tap the earbud 3 times to switch from Bluetooth to Hyperspeed, I have the game sound for half a second and then no sound.In the PS5 settings, I switched all audio to headphones that display as connected. I have battery in the headphones since the box lights green.Could anyone help me and explain how to fix this?I would be very grateful to youThank you very muchSincerely

After updating my mouse to the latest firmware, the side buttons (mb 4 & mb 5) have stopped working on the left hand side of my mouse. The only fix I can find for this is to swap the mouse into left handed mode which has now permanently swapped my left and right click over and has for some reason disabled the backspace button on my Razer keybaord and cannot be fixed through Synapse. 

Hi! I have Razer Pro Type  keyboard and one of the spacebar support clips from right side was loose and it tended to slip off the metal bar and was falling from the cross housing. It was pretty hard to put it back, and once I have putting it back to the metal space support bar it just went off that I haven’t been able to find it. Where can I purchase replacement support? Is there any 3d printable model for it if replacement parts are not available?Thank you very much!

I’m experiencing a strange battery drain issue with my Razer Viper V4 Pro. I charged it to 100%, and turn it off the mouse for a while. When I turned it back on, the battery had dropped to 80%.Is it normal for the battery to drain this much while the mouse is completely powered off? Has anyone else encountered this or found a fix? i already update to the new firmware v1.02.01_r2Thanks in advance!

I’ve had many cases with the support team by now, they have sent me 5 keyboards or so, all of them doing the same.We finally agreed on a new type of keyboard a huntsman instead.But the shipping department failed and sent me yet another blackwidow.. I am really just wondering, how the F can the product be so bad?! Why is it this faulty, over time it gets even worse..

Razer bsk v3 pro dongle can use for bsk v3 35k ?

I’m experiencing a serious display issue on my laptop that has progressively become worse over time.At first, a single flickering line appeared at the very bottom of the screen. After some time, more flickering lines started appearing in the lower area of the display. Later, a horizontal band in the middle of the screen also began flickering.Eventually, the entire lower half of the screen stopped displaying properly. Interestingly, when the screen shows bright or white content, the display becomes partially usable again and even the previously black lower area appears more normal. However, on dark backgrounds, the lower half becomes almost completely black or heavily distorted.Recently the issue has become worse — now even on fully white or bright screens the lower half is no longer displayed correctly. If I switch back to a dark screen, the problem immediately returns.This issue is also visible in the BIOS screen, so it does not appear to be related to Windows, drivers, or software.Ad

I have purchased a new Blackshark v2 X version 3.5mm, the product is activated, but I do not understand where I can get the 7.1 Surround Sound activation code. There are no new messages in my inbox

My mice isn’t working and i want to replace the pcb or the sensor that isn’t working, but i don’t know where to buy it.

Razer Wolverine V3 Tournament Edition Wired started malfunctioning while playing games today, response slowed, then stick drift happened, then it just turned off. It is nearly brand new, bought it in February of this year, doesnt even have any grime build up yet. Wont turn back on, have tried all usb ports, have tried all solutions found in google searches. USB cable is snug as a bug in a rug, but that didnt stop me from seeing if it was loose and checking to see if it needed a certain angle or something, it didnt. Flat out stopped working, wont turn back on. I use it on PC and my other controllers still work so its just this one.