Razer Support

Hello,I recently purchased a Razer BlackShark V2 X headset, but I am having an issue activating the 7.1 Surround Sound feature.When I try to register the product on your website, I receive a message saying that the product is already registered. I did not register this product before.Serial Number: HN2137D22210297Unfortunately, I did not receive a valid activation code, or the code appears to have already been used.Could you please help me resolve this issue or advise on what I should do next?Thank you in advance for your support.Best regards,Valerii

Seems to be a common issue based on the number of threads I’ve seen here.But my Razer Kiyo was working totally fine for over a year and then all of a sudden today mid-call it just stopped working.Now the light just stays on and it sounds like it’s hissing and crackling, and my computer can’t detect it no matter what I do.I’ve tried restarting my computer, unplugging and plugging it back in, installing the latest drivers, uninstalling the device and plugging it back in. Nothing works.

I have this same issue.  The surround sound app only accepts email address but will not accept the creds that I use for the Razor site. Even when I request to change my password it says it will send a link if your email address is on file, which it is but the email never arrives.  I can’t create a new login because my email address is already in the system so it won’t allow it.  This all worked perfectly on my laptop when I set it up but I get this issue on my PC.  I can’t reach anyone at Razor to help me.

Hello! I can't log in to the "7.1 Surround Sound" app because I can't log in to my Razer ID profile. I've already reset my password, and I've done all sorts of things. He enters the site and writes in the application "error, the password was not entered correctly." Help

i bought used blackshark v2 3.5mm headset now  how do i active she already used code and doesnt have how am i gonna active can u guys give me new code thx 

can i buy a replacement part or get it on warranty. please help me puurchase a new one

Bonjour,Je vous contacte concernant mon casque Razer BlackShark V2 Pro White Edition que je possède depuis environ 8 mois.Depuis récemment, le dongle USB ne fonctionne plus du tout :aucune lumière ne s’allume lorsqu’il est branchéla Xbox Series S ne détecte plus le casquele casque fonctionne toujours en Bluetooth sur téléphoneJ’ai testé plusieurs ports USB ainsi que différents branchements (avec et sans rallonge), sans succès.Numéro de série : AC2417D32700472Je pense que le dongle est défectueux et je souhaiterais savoir s’il est possible d’obtenir un remplacement dans le cadre de la garantie.Merci d’avance pour votre aide.Cordialement,

Hello. So the Mic on the RazerBlackShark V3 pro sound is very quiet compared to my other headsets. In Windows Microphone test the highest it records when speaking normally is around 10% to around 6%. But in Synapse Mic Preview sounds normal so I know the Headset or Mic isn’t defective. I am hoping for a fix for this. There was a Firmware update today 4/28 but it did not help, maybe made it worse. Anyone else experiencing this?

For the past few months my mouse has been continuously disconnecting and I have noticed a pattern. My mouse freezes and does not work whenever something heavy happening on my computer, like when I'm playing a game. The mouse freezes and the only way to fix it is to unplug it from the motherboard. I have literally tried everything, even updating bios settings. I still don't have a fix. I have uninstalled synapse, reinstalled it, reinstalled drivers, updated drivers, changeTrad power settings on my computer, changed usb ports, and I still have not found a fix.Also I have another mouse that isn't razer and it works perfectly fine.

he helped me with my headset and and uhh yeah 5 stars

How do I talk to a real person at Razor?  Idk how to get a hold of your support … I’d really like to chat with a person. 

The only reason I bought the Tartarus was because it had a thumbstick. I really like being able to map all of my movement to just my thumb because it frees up all my other fingers for other commands.While all of the other buttons on the Tartarus are of excellent quality, the thumbstick feels like an afterthought and will typically fail within a year. When it fails, the thumbstick will start registering movement in a direction other than the direction you're pushing it towards. Even when you release the thumbstick, it will still register the erroneous direction.This is not a one time thing. This is probably the third Tartarus I've bought. And it's not like I abuse the Tartarus. I'm not a competitive gamer. I'm just a casual gamer that uses thumbstick to mainly move forward and occasionally strafe from side to side.

I've been happily using my ProClick for just over a year when the bluetooth totally died. Everything else works fine, but when switching to bluetooth there are now no lights and its totally dead. Contacted support who confirmed that it needs repair, but I was unable to make a warranty claim as I have lost my proof of purchase. To avoid having to purchase a new one at full price, I bought an identical used mouse from ebay, which works great but is missing the 2.4Ghz USB dongle. I didn't think that this was a problem, as I already have one from my original mouse, but I have been unable to find any way of pairing it to the replacement mouse. Is there a way of resetting the dongle so I can pair the new mouse?

If your Razer Insider account has been banned or suspended, first check your email for any message from Razer explaining the reason. Many suspensions happen because of spam, guideline violations, or unusual account activity. Visit the official Razer support page and submit an appeal with your account details, username, and a clear explanation of the issue. Make sure to stay polite and provide accurate information. Avoid creating multiple accounts during the review process, as this may lead to permanent restrictions. Most account recovery requests are reviewed within a few business days.

Hi everyone, hoping to get pointed in the right direction. A while back, during a very rough patch in my life (had health issues and, just underwent a devasting breakup during that period) I almost had the opportunity to join Razer in my dream job, which I blew.I've been working on my health and, with my therapist and am much better now.After the interview, I ended up channelling everything into a marketing plan that I wrote as a fan. It started as a way to cope, but over time it’s become something I genuinely hopped that Min could see.I think part of moving forward is to find closure, so I’m putting this out here.I know that the CEO of a multi-billion company probably receives hundreds of similar mails daily and don't have time to read some random marketing plan but, I want to give this a proper shot and close the loop.I also thought about sending Min a direct pm, but that will probably go straight to spam.It's a simple PDF.  If anyone knows the best way to send something like this, I

I am writing to raise a serious complaint regarding a completely unresolved case that has now been ongoing for approximately 4–5 years.In 2021, while working as a member of staff at Currys, I purchased a Razer gaming laptop. Within a few months, the device developed significant faults including battery issues, overheating, and random shutdowns.I returned the laptop to Currys oldham branch, and it was sent off for repair. I remained patient initially due to the COVID-19 situation at the time. However, months turned into a year with no resolution. Despite repeated attempts to follow up, I received little to no meaningful communication.Now, nearly 4–5 years later, I have still not received my laptop back from either razer or Currys, nor have I been offered a replacement, refund, or proper update. This is completely unacceptable. I am left without the product I paid for and without any clear explanation.At this point, I consider this a complete failure in customer service and accountabilit

First unable to create a support ticket, and it states serial number not found, unable to register as well. Issue, when just playing games, will freeze, then discount and reconnect.  work for about a minute or two more then rinse and repeat. does this 2.4, cable, or blue tooth.  had zero issues with my wireless deathstalker V2 Pro running 2.4 wireless.  already tried power saving, time out, even the brightness of the RGB that I found in another forum entry.  Thank you

Hello thereI have a V1 Iskur RZ38-0277 Chair where the weld on the base has failed. Whilst I know the chair is now out of warranty, I wanted to know where how much a s replacement base is (as the rest of the chair is perfectly fine)? (I am based in the UK btw) look forward to hearing form you/ Best Rob

My Razer Hammerhead TWS Pro right side bud is not working out of the box. No response to gestures, no sound. nothing. Left side works well. Right side seems dead out of the box. I bought this online from Japan. I know it’s a 6 year old brand but to get a faulty Razer out of the box is disappointing. Is there a solution to this?

Hi,I bought controller through Amazon delivered 01.09.2025.I checked your warranty checker says it not valid.The controller was charging for a while, but now won't turn on? If I put in back on charge the charging indicator light shows, but doesn't do anything else. What do I do and or how much to repair? Many thanks Lloyd 

everytime i use my mouse wireless it keeps disconnecting and when it does reconnecting, immediately disconnects again. i can only use it wired, and in the months leading up to it doing that it would pause all the inputs until i unplugged and replugged the wireless usb. ive tried razer forums and all that, but no clue. any help?

It wont turn on ive took the keys off and opened it and i think it's the wire that supplys power on the inside because when I wiggle it it will flash a bit but will not stay on. Is there a replacement part I can buy to replace it? And some times it does this where it lights up some. 

Hi, I have lost the usb dongle for my Razer Blackshark V3 x hyperspeed. I have been searching online for a replacement dongle, but I can only find listings for the "V3 Pro" dongle, which I understand is not compatible with my version.Is there any way I could get an official replacement dongle from Razer? I’m willing to pay for it as it is out of warranty. 

Damaged $50 Razer gold card

Hello, my black shark v3 pro wireless dongle for the xbox has stopped working. i have tried plugging it into multiple different devices and nothing has worked. the light simply will not turn on. how can i order a replacement one? or is there some sort of warranty for the dongle? please get back to me with the information because i cannot find the dongle anywhere.