Razer Support

been looking online for a couple of days for help with issues with my keyboard dimming found a guide from razor followed all of the steps except for updating my firmware and nothing helped but considering the only huntsman v2 firmware on the list is for the analog that doesn't work for mine so if i could get some help in finding this firmware id appreciate it

My headphones is low battery. It shows solid red when i turned it on. When i plug it in, it shows blinking red. It has been charging for more than half a day and it is still blinking red. I remove it from charging it is still low battery showing solid red when i turned on. I tried different cables and sockets and still the same issue. It was a great headset and i want to continue using it, is there a repair site for razer? Thank you,

How do I fix a sound issue on my Razer Blackshark v2 X? After I installed the Surround Sound 7.1 the headset stopped working and I can’t hear anything anymore.

I’ve been diving into the world of Razer products recently, and I wanted to share my honest experience — from frustrations to small wins. Hopefully, this sparks a good discussion.Here’s the rundown: Ornata V2 & Cynosa V2: Lighting sometimes freezes, macros glitch, and global key settings occasionally don’t save. It’s annoying, especially when switching between games. Synapse Saga: I’m not a beta tester, yet Synapse 4 feels forced on me. Some features from Synapse 3 disappeared or stopped working, and it doesn’t always save profiles properly. Controllers & Tartarus Pro: Default forward/back keys sometimes don’t work as intended. Configuring takes trial and error. Peripheral Love/Hate: I tried BlackWidow Chroma V2, Taipan, and Basilisk — each has its quirks, but build quality and design often redeem th

Hi,I have a naga trinity mouse (the one with interchangeable keypad on left side). I’m using the pad with 12 buttons.I have razer central software to configure the keybinds and it works perfectly on my PC. I have 2 profiles, one that seems to be default (PC name) and the oner custom I created.I use the custom one… and every button as said works fine. If I press the button on the bottom of the mouse it changes colors matching the memory integrated profiles (but all 4 of them I have setted the custom profile).My mouse is connected to a KVM (keyboard/mouse/monitor switch) that I use to move between my PC and Xbox.When I switch to the Xbox the mouse seems to “reset” to the default profile (PC - name), if I go back to PC mouse gets the customprofile again.But...If before switching to Xbox on KVM I close razer central software, and then I switch to Xbox, it doesn’t “reet”/lose the custom profile and I can use the cus

F9-F12 keys don't work. as well as the backspace, backslash and enter button. Tried doing hard reset. Uninstalled and installed synapse. Manual uninstallation thru device manager. Still unresponsive. Does anyone had and solve this problem? thanks

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation

Hi, I’ve had my Iskur v1 XL for about 4 years now and the Welding at the base has finally snapped which is a little insane im Definitely out of warranty but have the serial number, i was wondering if i could buy a replacement base for the chair if at all possible instead of dropping money on a V2 or X

mine were lost in cross country move a week ago as they were misplaced or misplaced by mover. I have my original razer.com order number. RZUSWP1000001131071 Razer support please help, I'll pay for screws and shipping. Your chair has been great for my bad back and better than a chair the VA would try to provide me. Thank you

Recently bought a razer Blackshark V2 X and upon trying to register the product, it already says it has been registered. Cant get acess to the 7.1 surround sound software 

Hello!The  “grill sticker” on the left side of my Razer Blade Stealth 2013 slid off today. I’ve never picked at it or pulled it off before -- it just slid right off while typing. I honestly didn’t even know it was a sticker until now. Is there a way for me to safely glue it back on without damaging anything? Or would I have to get a new one somehow?Please let me know. Thank you! Image of grill 

EL AÑO PASADO COMPRE MIS AUDIFONOS Y NO LO AVIA ACTIVADO POR FALTA DE UNA COMPUTADORA PERO AHORA QUE LO HICE NO PUEDO OBTENER MI CODIGO DE ACTIVACION

Hi, can I get some help with my headset pls? My 2 year old Blackshark V2 Pro won't turn on or charge: there’s a slow red flashing charging light that never turns green.Tried updating firmware, but I’m up to date; the firmware util detects the headset via USB, but Synapse won’t.3.5mm audio output works as normal - but that includes no mic input, which I need from this. Thanks.

I cleared my inbox a long time ago and now I'm reinstalling my headphones, but I can't remember the activation code for Razer 7.1 Surround.I need you to send me the activation code for Razer 7.1 Surround (THX Spatial Audio) for my Razer Kraken V3 Hypersense.

 I bought my blackshark V2 pro in march 2025, but i didn't bought it in a razer store, i didn't new about the surround soun 7.1 and i try to get my activation code but i can't. I already have the product number and id, and it didn't work

Hello,My sons headset that is still under warranty has broken.  I have been directed to the Razer Support page to contact them for an replacement. I enter the serial # and it show’s it is still under warranty, it then gives me the option to chat but the chat button is greyed out and there is nothing that can be done.  There are no other contact details - no email or phone # either to contact support.please help - I have a very grumpy 15 year old!Thank you.

I bought a Razer Blackshark V2 X yesterday. I'm trying to register it, but it says it's already registered. It was completely sealed when I bought it. Is it possible to somehow re-register the product to get the code for 7.1 function?

After a year or 2 I unplugged it, tried different ports and computers and always same result. Barely any lights coming out near hub.Any help would be appreciated, seems to be defect if I compare to similar threads with the same problem. What can I do to get that resolved?

Had to reopen this as I am having the same problem but the original thread is closed with no solution. They just asked the OP to send in their logs. That is not a solution the rest of us can follow to fix this issue. I have the Basilisk V3 and it shows up in Synapse but I can’t add it or have it recognized in Chroma Studio. This problem started happening as soon as I was forced to update to Synapse 4. Everything worked in Synapse 3. 

Hello! Chroma studio is not detecting any of my 4 razer products the Razer huntsman Quartz keyboard, Razer Basilik Quartz mouse, Razer Base station Quartz and Razer blackshark v2 X Quartzand giving me this message ,This is very weird as chroma visulizer works but studio doesnt.  I have tested on another device and only the mouse has been able to be detected by razer synapse.  Any help on how to fix this issue would be much appreciated. I have done a clean insrall of synapse and my drivers but the issue is still there

I need an extension chord for my speakers. It looks line a 9 pin Mini-Din. Will any 9 pins work or do they have to be specific ones?

I’m having an issue with the scroll wheel, the support tells me that the mouse is not longer on warranty, but in the site it appears that thice mouse has 2 years and I bought it 1 year and a half ago. The issue is that when scrolling up or down it also goes to the oposite direction Here you can find a video of the mouse working. I already try everything except cleaning it with compress air. Does anyone has this same issue and know how actually fix it?

2 days ago i bought a razer blackshark v2x form a online platfrom and when i try to register it , it say its already regiesterd . please help 

So i bought this Razer cobra online, and it does look pretty authenticI connected it to my laptop and the updated razer synapse recognized the mouseBut as i tried to check online using it’s serial number, it says error occurred  

Hello, I’ve had my laptop since 2021 June and the battery has died. It no longer charges. We tested the wattage on the charger and the charger works perfectly but the battery itself is not charging at all. I tried everything I could and looking at the battery report it’s obvious.  I desperately need to find a replacement battery for my computer and don’t know what to do! It’s a razer blade 14, and my favorite computer ever I would hate to have to part with it if I can’t find a replacement. please help I’m begging!!