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42461 Threads
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patelulInsider Mini
asked in Razer Support
My mice is getting deactivated when its being lift of the surface

As the title says my mice is getting deactivated with its being lift of the surface i cant flick or do anything because of that i need to wait for like 4 5 seconds before it starts to work again. My mice is Razer viper v3 Hyperspeed any tips on how i can fix that because its driving me nuts. I tried to unplug and plug back the usb shit it didnt work 

0
P
2 months ago
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onurmehmedInsider Mini
asked in Razer Support
Thermal Paste

Hello, I'm going to do a thermal paste replacement for my laptop, I own Razer Blade Pro 17 -  2022. May I know what brand and model of thermal paste Razer uses in its products, I want to continue using the same product.

7
P
2 months ago
CoralRedbasebit720
CoralRedbasebit720Insider Mini
asked in Razer Support
ornata v3 keyboard not being recognized by windows

my razor ornata v3 keyboard isn’t being recognized by windows 11. iv tried to unplug and plug it back in and restarting my pc any help??

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CoralRedbasebit720
2 months ago
hoongtee1994
hoongtee1994Insider Mini
asked in Razer Support
Razer Huntsman input randomly messed up

Recently my razer huntsman keyboard input for (pipe and forward slash)button randomly messed up. When typing it is not input | or \ but become 2 or @. Im not running with synapse3.0 software. It just randomly messed up… 

8
hoongtee1994
2 months ago
Giljo
GiljoInsider Mini
asked in Razer Support
Cannot uninstall Synapse Beta from windows 11.

Tried the uninstaller utility, now 6mos old.  Cannot uninstall Beta, uninstaller runs “minimized” but hangs.  Uninstaller eventually reports, “it appears it is allready uninstalled, would you like to remove from add/remove programs listing?”.  However, it is not uninstalled, services are still listed and running.  How do I get rid of this beta software? 

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Giljo
2 months ago
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SiphediousInsider Mini
asked in Razer Support
Unable to Register New Blackwidow Pro keyboard from Walmart - Reported Stolen?

I purchased a new Blackwidow Pro keyboard from Walmart, but when I'm trying to register it I'm being told that it's been reported as stolen? It appears to be new in box. I can provide photos of the back of the keyboard, the box it arrived in, and the proof of purchase as needed . On the support form to submit a case, the upload link wasn’t working for me, URLs I tried to include were being mangled, and when I tried to Submit I was told there was an error in any case. Thanks for your help; this has been very frustrating!

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S
2 months ago
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ShawlinnZBRInsider Mini
posted in Razer Support
razer kraken codigo de ativação inexistente

boa noite, comprei um razer kraken x lite a um tempinho e recentemente tive fui desconectado da minha conta da razer quando reloguei pediu a chave de ativação do sound 7.1, sendo que eu ja tinha ativado e tenho o codigo que veio quando eu comprei o fone e dizia ser codigo permanente do beneficio, peço que reembolse o valor do  meu fone ou me mandem outro codigo por gentileza, pois ate onde eu sei vender um item que diz ser vitalicio e depois retirar apos a compra e considerado propaganda enganosa

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S
2 months ago
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Spicytoaster113Insider Mini
asked in Razer Support
Need help with Kaira pro xbox headset

just bougth these few days ago i paired them with xbox one s it work but now im trying to pair them with xbox series x but im unable to pair them did everything the manual said but still cannot pair 

0
S
2 months ago
DarkSlateBluetechbuzz289
DarkSlateBluetechbuzz289Insider Mini
posted in Razer Support
I lost access to my phone number. I want to change my phone number

I lost access to my phone number. I want to change my phone number

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DarkSlateBluetechbuzz289
2 months ago
infoRustyRedbyte482
infoRustyRedbyte482Insider Mini
asked in Razer Support
Why does profile keep coming back to default after exiting all apps?

Is there a way to set a profile as default and keep it, even after exiting all apps? I mean, the profile that I customized it myself only shows up after I open the app(Razer Synapse), whenever I close the app(Exiting All Apps or Razer Synapse), profile comes back to its originals(I even deleted the default profile, I left only the one that I customized it myself).I’m just confused, what am I doing wrong? does it work like that only?I already updated the app.My mouse is:Razer Deathadder v2Model no RZ01-0321 GAMING MOUSE.20000 DPI.

9
SEFERMON
2 months ago
everCongoPinkfever390
everCongoPinkfever390Insider Mini
asked in Razer Support
W key no longer works on blackwidow wireless mini v3 keyboard

I'm after help with this keyboard issue. The w no longer works and I use this as a major key in my games. I've cleaned it etc, but just doesn't work anymore.  Is there a WY of fixing this without needing to replace the entire keyboard? Second question is can I reprogrammed the function of the w key to another key? Feeling frustrated trying to find a solution for this issue! 

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everCongoPinkfever390
2 months ago
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easySpanishGrayheaven434Insider Mini
asked in Razer Support
Razer Chroma Studio effects

Device: Razer Blackwidow V3 (keyboard)Hello, I would need some clarification and some help about the Razer Chroma software as I have a couple of questions:Playback “Random” on start, how does it work? Is it a percentage to trigger per second or what? Can I just duplicate the effect to increase the chances of it triggering? It’s incredibly unclear. I put 5 groups of the same random effects (Ripple, Wave, Wheel inside those folders) to try to increase the chances of them triggering. They all end after 10 repetitions or however you want to call them. Does this even do anything at all? Do I need to create a hundred groups to have any meaningful chance of these triggering? Why are some effects completely missing any kind of duration? For instance, Audio Meter is only permanent. Is it not possible to just have random effects like this triggering every so often (to be decided how often), rather than having to constantly “oh yeah press that button to trigger it” - no I don’t want to press

3
E
2 months ago
xRyukan000
xRyukan000Insider Mini
asked in Razer Support
An Item I want to buy is on sale and out of stock so when its in stock will it still be in sale?

An Item I want to buy is on sale and out of stock so when its in stock will it still be in sale? It is the Razer Hammerhead True Wireless - Black

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xRyukan000
2 months ago
_HexWolf_
_HexWolf_Insider Mini
asked in Razer Support
Blackshark V2 Hyperspeed only detected as microphone

After doing a Windows reset to factory settings, the headset is only detected as a microphone in Wired, BT and Wireless modes, Synapse won’t even detect a headset is connected. Fiddling with it for hours now, Blackshark mouse and Tartarus are both showing up fine. Therefore asking for an advice on what to do… did an audio driver reinstall, buetooth driver reinstall, didn’t help… Edit: used official pairing utility and updated to latest firmware, both dongle and headset

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iTzBunnyGG
2 months ago
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eye_of_amagottoInsider Mini
asked in Razer Support
Pro Type Keyboard not connecting in wired mode

I have a Razer Pro Type (updated to the latest firmware)  which connect using both the dongle (2.4 GHz mode) and bluetooth. But when the switch is set in the middle (neither bluetooth or 2.4 GHz), it does not work in wired mode (plugged into USB C port on the keyboard). Tried resetting the keyboard by inserting a paperclip in the reset hole. The specs state that this keyboard works in wired, bluetooth and 2.4 GHz dongle mode. I’ve tried different USB C cables (the original cable and other cables), different PC’s and Macs, to no avail. Any suggestions?

0
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2 months ago
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PasterNapasInsider Mini
asked in Razer Support
RAZER BARRACUDA X

Hello, I purchased RAZER BARRACUDA X headphones, there was no piece of paper with the code to activate 7.1 SURROUND SOUND, I registered the headphones on the website, I specify the email address to receive the code to activate them in this program, but it does not come. It's not the first day I've been suffering. What should I do, please tell me

0
P
2 months ago
Slamscape5
Slamscape5Insider Mini
asked in Razer Support
ALL MACROS GONE! PLEASE HELP!!!!!! NOW IM PISSED!!!!!

I turned on my computer today to find all but one of my DOZENS of macros and profiles JUST FLAT OUT GONE!!!!!2 weeks ago i already made the move to the new synapse because 3.0 stopped functioning correctly and I lost all  my macros there as well, and it took me two entire days to get everything set again!!! And I only lost everything there because their tech support told me to do an action I had a feeling would make me lose everything and they said it wouldnt, BUT IT DID!!!! WHY ARE THEY JUST GONE AGAIN!THIS IS SO FREAKING FAR BEYOND UNACCEPTABLE RAZER!!!!

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Slamscape5
2 months ago
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Vbaity27Insider Mini
asked in Razer Support
kraken kitty v2 audio wheel

Hi! The audio wheel on my ps4 doesnt change the volume, is it not compatiable? 

0
V
2 months ago
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snek_armyInsider Mini
asked in Razer Support
Razer Blade 15 Base Model (Late 2020) battery bulging

My battery is starting to bulge and the trackpad is unusable/unclickable when internal temperature starts to rise even by a little bit. The arrow keys are potentially starting to be affected too. However there isn’t a sizable or visible bulge yet. 

0
S
2 months ago
Markat01
Markat01Insider Mini
asked in Razer Support
Razer Viper Ultimate wont update

So, my viper was working perfectly fine 4 months ago before I moved. I took my laptop out to use on the airplane and that's when I realized my mouse suddenly is not working wirelessly anymore. I am only able to use it wired. I have tried searching far and wide these past 4 months for a solution but I have not been able to figure anything out. My only hope of getting it to work wirelessly again is to attempt a firmware update...HOWEVER anytime I press update, it goes to 40% and then stops and just shows me the “an update is required” message. The damn mouse will NOT update.I don't know why!! there are no answers on the internet either. I did what was recommended and uninstalled all razer related applications, redownloading them, restarting my PC , attempting to reset the mouse...NOTHING worksI’m not very knowledgeable on how to troubleshoot things like this so I have no clue what else I could do...I haven’t even had this $140 WIRELESS mouse for very long and its not wirelessing anymore…

1
MissMayaClaire
2 months ago
B
bsackInsider Mini
asked in Razer Support
Razer 2019 usb c charging

I have a Razer Blade 15 2019 product  number RZ09-02887E92. Can this product be charged via a usbc charger? 

1
Joikansai
Vanguard
2 months ago
T
TenstoInsider Mini
asked in Razer Support
Kraken kitty v2 sound is muffled

Today I bought the bluetooth kraken kitty v2.At first they seemed great but when I opened discord the sound from the headset became really muffled. I closed discord and the sound went back to normal. After that I opened osu! and the same thing happened. Except this time the problem didn’t go away after closing the game. I restarted my computer and everything seemed to have been fixed. But when I again opened discord the audio became muffled again. Then I deleted and reinstalled razer synapse but the problem didn’t go away.I’m not really tech-savvy so I don’t know what I should do.Please help me fix this issue because I would really like to keep the headset and not have to return it.

0
T
2 months ago
N
noora04
asked in Razer Support
Chroma studio not detecting my Razer devices

Hello! Chroma studio is not detecting any of my 4 razer products the Razer huntsman Quartz keyboard, Razer Basilik Quartz mouse, Razer Base station Quartz and Razer blackshark v2 X Quartzand giving me this message ,This is very weird as chroma visulizer works but studio doesnt.  I have tested on another device and only the mouse has been able to be detected by razer synapse.  Any help on how to fix this issue would be much appreciated. I have done a clean insrall of synapse and my drivers but the issue is still there

6
PastelVioletSHELLfast292
2 months ago
J
JebtrixxInsider Mini
asked in Razer Support
Blackwidow V4

Einen wunderschönen guten Tag Razer Team, ich habe ein anliegen und hoffe ihr könnt mir helfen. Ich habe am 27.12.23  RAZER Blackwidow V4 gekauft. Nun habe ich das Problem dass meine Tastatur spinnt zwecks, wenn ich was eintippe (bei jeder Taste) dass es mehrfach eingetippt wird obwohl ich nur ein oder zweimal rauf drücke. Ich habe es auch schon gereinigt aber dennoch leider ohne Erfolg. ich möchte ungern das Setup wechseln weil ich gefühlt alles von razer habe :D Das Headset (Kraken) die Maus Basilisk, Mousepad Firefly und die Cam KiyoX. Daher würde ich ungerne die Tastatur switchen und auf razer bleiben weil 169,00 € ist für mich nicht wenig :D daher bitte ich um rat oder was man da machen könnte. Mfg. Justin (Jebtrixx) 

0
J
2 months ago
ElUltimoDiez
ElUltimoDiezInsider Mini
asked in Razer Support
Razer Blackshark V2 Hyperspeed Earpads

Hello! I would like to know if the earpads of the V2 Hyperspeed are the same as those of the V2 X. So if I want to change them, do I need to buy earpads for the V2 X version?Thank you very much in advance!

0
ElUltimoDiez
2 months ago

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