Razer Support

Can an adapter be used to connect the headset to the remote controller of a PS5 or can it only be connected directly to the PS5?

Hey guys i have a problem with dongle i was playing a cs2 on my computer and out of nowhere my mouse stopped working i tought i was low on batteries but when i changed them my mouse was still not working.Then i went to my brothers room and tried the dongle on his pc but it didnt work either. Do u have any tips on how to resolve this because the mouse works on bluetooth and the dongle looks normal.And everywhere i look those dongels are out of stock. I do love razer but i had friends who had the same problem one with mouse and the second guy with keyboard.

I mistakenly scrap 3 code offI need help to retrieve the code back  

Hello folks,I’m looking to have the email address associated with my Razer Account changed on my behalf as I’m unable to retrieve my OTP code. The email address I used before was from an old email server I used to run which is now defunct. I need help in getting my email address changed so that I can log into Synapse across my devices. Thank you in advance! 

I mistakenly scrap 3 code offI need help to retrieve the code back  

Very quick support and created a ticket and helped me. Thanks

Hi everyone, I have the following problem:  First, here's my setup: Razer Blade 15 (RTX 3080 TI)Razer Core X V2 RX 7900 RTX My laptop only recognizes the RX 7900 RTX when I restart it. After disconnecting the Thunderbolt cable, the laptop tries to establish a connection (audio feedback) but fails. The RX 7900 XTX does appear in Device Manager, but with the device status “This device has been stopped because it reported errors. (Code 43).”The 3DMark test worked after a restart; a significant performance increase is noticeable here. However, games always crash at startup. The graphics driver and BIOS are up to date. Can you help me?Thank you very much  

Hello. I have been using the viper v3 hyperspeed model for almost 2 years. Suddenly, my macros stopped working and Razer Synapse must be running to use this fucntion error came up. I dont know why it says this, i’m already running synapse app. Any solutions?-I updated my windows.-reinstalled synapse app (removed all the files from Program Files and x86, local)-started the app as administrator-updated all my .NET Framework-found and fixed missing .dll(s)any solutions? Thanks.  

Привет,Я пытаюсь вернуть покупку в течение 14-дневного срока, но автоматизированная система возврата не может распознать номер моего заказа или адрес электронной почты, хотя оба указаны верно.Номер заказа: [removed by moderator] Электронная почта: [removed by moderator] Я уже пробовал:изменение региона магазина, несколько браузеров, несколько попыток через портал возврата.Система по-прежнему сообщает, что не может распознать информацию о моем заказе.Я хотел бы запросить возврат/возмещение средств вручную, поскольку размер коврика для мыши не подходит к моему столу.При необходимости у меня есть скриншоты ошибок и фотографии товара.Будем благодарны за любую помощь от службы поддержки Razer.Спасибо.

The biggest issue Im facing right now is that when I click on the 7.1 Surround sound output device it plays no audio at all Im forced to use the default option, it worked properly for 2 weeks and all of a sudden it just stopped working, I have a legit license that came with the headphones too. I uninstalled and reinstalled the app already and it worked for a day or two but again today its giving me no sound when I use the 7.1 output device. The mic always resets to 0 volume every time I turn the headphones off for the night I have to launch the fuckass app filled with bloatware. The base audio of these headphones are genuinely dogshit you HAVE to make a custom eq profile AND turn on surround sound which doesnt work half the time just to have the middest audio experience, so PLEASE for the love of god tune your headphones better by defaultI can go on and on about the issues I have because the software is genuinely so incompetent I always end up opening the synapse app when all I want to

I just bought the Kishi Razer for my son and we are trying to figure out how to play brawl stars with it. He has the google pixel phone. Is it possible to play using this device and how do we make it happen?

I bought my headset about 1 year ago on Amazon and now my charging suddendly stopped working… I dont know what I should do. I also tested other cables and it still wouldnt charge.I also looked at the box and there is a sticker for a 2 year waranty. I also want to metion that the charging port looks fine and Im really frustrated.So what should I do now ?

It says the license code has been used. How do I get a new code? I reset my PC and performed a uninstall and reinstall.

Hello Razer Support,I recently purchased a Razer BlackShark V2 X headset as a new product, but I encountered an issue when trying to activate the 7.1 Surround Sound feature.When I entered the activation code, I received a message saying that the code has already been used. I have never used this code before, as this was supposed to be a brand new product.I tried contact the seller unfortunately the seller seem to use AI response, i cant get hold to further assist for my problemI kindly ask for your help to verify the product and provide a solution, such as a replacement activation code if possible.Thank you for your support.

Hi, I accidentally uninstalled THX on my speakers. They now play in stereo, but before, I had a problem with the sound; it was very poor when THX was enabled.I tried several things: I reconnected them, uninstalled the driver, reinstalled it, tried everything, and they finally worked in stereo.The problem is that after so many attempts, I accidentally uninstalled THX, and it won't reinstall.I hope you can help me; I would really appreciate it.

I’ve tried uninstalling and reinstalling a bunch but cortex just won’t open

My chairs base is messed up. How do I get a new one? Tried on the store website but doesn't show anything.its for the Enki X

I recently purchased a Black Shark V2 x headset, but when I tried to add it to my products, it said this code has already been used on another device. What should I do?

I want to purchase a bag of  36 new green clicky SWITCHES….its currently out of stock.  I really just need ONE switch to replace ,  <« works after STRIKING down the key HARD.  I popped the cap and t  hose which were surrounding, cleaned the surface, and ran a high speed air blower. id say the key functions 10% of the time, Please advise...thank you in advance! - Irwin

Hi, I know it's an old model, it is not on the replacement part page to purchase, and the wireless dongles listed say Basilisk V3, so I'm unsure it will work. Is there any way through Razer to purchase a replacement Dongle? Warranty never activated and been too many years. I'm not looking for just a free one, I don't have PoP anymore, I'll purchase it. P/N: RC30- [removed by moderator] I have S/N too, and what's on the mouse, but no other documents.

I recently purchased a Black Shark V2 x headset, but when I tried to add it to my products, it said this code has already been used on another device. What should I do?

Hi, I have latest firmware and Synapse software for my brand new Razer BlackWidow V4 Low-Profile HyperSpeed. I use it in wired mode. When I lock out my windows 11 from desktop using the windows + l key combo, the letter "l" (as in like) keeps spamming my windows login password field. I fix it by flicking the switch on the keyboard from wired to wireless, then back to wired. Or just not running Synapse app.Anyone else have this issue?  

Hello, recently my keyboard died, when I turned on my PC it lit up and was unresponsive. After system reset it seemed completely dead. After few days I tried plugging it in again and it showed up as Razer Bootloader. Did some digging, found the proper Firmware updater, turned off all the apps and I started it up.However, it keeps on looping on Updating Firmware > Verifying Firmware > Processing Firmware Data > Erasing Flash > Updating Firmware again. It’s been going on for about 40 minutes so I’m pretty sure it’s stuck. Anyone’s got any idea where I could go from here or is it over for my keyboard?

I am experiencing a "Secure Boot Violation" error on my Razer Blade 15 Advanced Model. I would like to fix this while keeping Secure Boot enabled, but I am stuck with the following issues:1. The Issue: I get a red warning screen saying "Secure Boot Violation" upon startup.  4. Device Info: Model: Razer Blade 15 Advanced Model (Early 2021) - RZ09-0367CEC3 Current BIOS: 1.03 Is there a specific BIOS update or a workaround for the 2021 model to update the Secure Boot certificates? How can I restore the factory keys when the option is missing from the BIOS menu?I was able to log onto my computer without secure boot on, but I have no files and it seems to be a fresh windows install.I can’t find anything on your website to update the BIOs.  thanks

Hello, My Razer keyboard (model: BlackWidow Tournament Edition Chroma V2, serial number: RZ03-02190800-R3M1) is no longer functioning correctly. When I plug it into any PC, it is detected as a USB drive labeled CRP DISABLD, with 0 bytes free of 32KB. I understand this means the keyboard has entered bootloader mode and is waiting for a firmware .bin file to be flashed manually. Could you please provide me with the correct firmware .bin file or an official recovery tool for this model, so I can restore the keyboard? I have already tried using various Razer firmware updater tools, but none of them detect the keyboard in this state. Manual .bin flashing seems to be the only option left. Thank you in advance for your help.