Razer Support

I have owned a Razerblade 15 now for a few years, the original one I brought had an issue where the screen just went black. The laptop itself worked when connected to an external monitor but the screen wouldn’t come back on.  After months of back and forth this was replaced under warranty, now with the replacement laptop I have, the exact same issue has happened. I’ve reached out to Razer Support and because this isn’t under warranty because it’s a Replacement Laptop they won’t help me with this issue. I think it’s ridiculous that a nearly £4000 laptop can have issues this consecutively and the Company aren’t trying to solve it going forward. Has anyone had this issue before? I’m going to start looking at contacting an Ombudsman as it’s crazy to me that a laptop that expensive doesn’t even last over 2 years.

Hello! I bought the Razer Baracuda headphones. I'm having the following problem: when charging the headphones, the sound cuts out and I can't turn it back on and CANT PAIR OR UPDATE THE FIRMWARE because the headset is recognized.

I need to know what power adapter I need for the Leviathan V2 RC30-039201. After searching online the outputs on all of the adapters are different, so I just need to know what the correct output is for the power adapter so I can order another.

Hi, I know this topic has been raised quite a bit but there does not seem to be any definitive solutions to actually resolve it. Two of my keys ‘h’ and ‘v’ would be intermittently on and off last year (sometimes when I press the keys it will work sometimes it doesnt) but now it has stopped working completely and I am needing an external keyboard to be even typing this. I have tried reinstalling the drivers and cleaning the keyboard but it is just these two keys that are not working and it is increasingly frustrating as the laptop is my main driver for work.Has anyone encountered the same problem, and were you able to resolve it?

My laptop is set to go to sleep after 20mins - when this happens, it won’t switch back on, I can see it has power and the keyboard would light up but the screen stays black, so I have to switch the laptop off using the power button and switch back on. I need urgent help as this caused me to lose work twice already. Customer support is currently down.Thanks

My Razer Huntsman Mini V3 won’t show up in Synapse on my main PC, but it works on every other PC or laptop I’ve tried. I’ve already uninstalled the drivers and Synapse, but nothing has fixed it. Please keep in mind my Razer Viper Ultimate shows up without a problem in synapse… 😭😭😭

Dear raizer support service. I purchased your Razer BlackShark V2 X product - Quartz Pink Wired Gaming Headset - in FRML packaging, Product code: RZ04—03240100-R3M1 Serial number: (serial number deleted for security reasons); 11/26/2025, when trying to register the product on the website, an error was received and a notification stating that this the product is not used. he is already registered, and there is no other way to solve this problem except to ask you for help. I really want to use your products and hope that you can help me solve this problem. I can provide photos and videos confirming the availability of my products. I would appreciate your help.

Ive already registered my device and it keeps telling me to register the device to get a code but ive already done it, all it gives me is the info of my device and not the code and ive been going through circles… PLEASE HELP

Hello, I have a problem with my new BlackShark V3 Pro headphones and I managed to register my product, but no matter how much I try, I do not receive the activation code for my surround or spatial sound. (removed serial number) this is the serial number of my product

Enki X, love this chair so much! Scrolling through I’m not the only one going through a wheel just floating, looks like the welding and it’s pretty horrific that this is a common issue, I’m out of warranty and needing this replaced, can anyone help me get this replaced ASAP please, I don’t want to lose this amazing chair. 🙏🏾 

I have lost my dongle for my headset and i want to see if i can get a replacement or buy another one? Please help me and thank you. 

while i was travelling i mistakenly left my usb dongle in my laptop and it was smushed to an unrecognizable state.  I went on the website and they were out of stock, then went to amazon and accidentally ordered a v2 pro dongle instead.  I was just wondering if there is a way to be get in contact with someone who could steer me in the right direction. Thank you!

Hello / I bought a Blackshark V2 X headset from a single seller. There is no 7.1 activation code. I tried to get it by registering the serial number and product number, but the message "This product has already been registered" appeared. What is the solution now? I want a 7.1 activation code, please. I need help. [removed by moderator]

I have the same issue as the poster of the message bellow.Hello :>Early this year I decided to delete my first email account because I wasn’t using it anymore, I thought I had replaced every account I had linked with that email with my current one, but turns out my Razer ID slipped and I didn’t update it :<Now that I need to update it, it’s asking for a code that’s being sent to my old email, but since it’s been deleted, I don’t access to that code :’> Luckily I have my Twitch account linked so I didn’t fully lose access to my Razer ID, but I want to be on the safe side and be able to update my email, I tried Razer Support, but it looks like I can’t submit a ticket with this scenario :< Thank you in advance :>

I'm having trouble completing two-step verification; I changed my phone number.

After recent firmware update after I unplug Kraken v4 PRO from wire it changes from USB Game profile which is fine to wireless (Razer Kraken V4 Pro - Game) audio profile which hangs EVERY application which reproduces sound like Spotify, Chrome etc. Only manual change to Chat audio profile and app relaunch gets back the sound. My firmware version is 1.6.3.0Win version Windows 11 Pro (all drivers are updated so don’t even start you update drivers mantra). Scenario is very straight forward and easy to reproduce, so please fix it asap because it’s very much annoying.

Is it possible to fix what is happening to my mouse? Photo attached.

I was wondering if there is a distance slider for each green dot in the calibration tab to edit how far or close they sound in the headset or if there is any sort of way I could edit how far they are if there is indeed no distance slider.

the user guide says it has one but then also contradicts on another page by saying it doesnt have one on the device, what the deal?page 11 says you can use the devices 3.5mm jack to connect playback mix but it clealry doesnt have one.

Ive had my kraken v4 headset for about a month and a half. I am being forced to use the game audio for EVERY audio output when i want to have discord set to chat audio. The reason for this is whenever changing discord to use chat audio when audio comes from discord after a few seconds all audio from the headset will cease, i can easily replicate this by changing the output and spamming my mute key which will cut it out. I have updated the headset and dongle firmware, and disabled all exclusive settings,  i saw a few people on here talk about something similar, but not exact a few months ago, does anyone have a solution?

I have:DeathAdder V3 Pro with the standard Hyperspeed Dongle (1000Hz Polling Rate Max)BlackWidow V4 Pro 75% with the standard Hyperpolling Dongle (4000Hz Polling Rate Max) Both have the following option in Synaspe 4: ‘Change the polling rate when running games in full screen mode’.If I set this to 1000Hz for the DeathAdder, I get 1000Hz whether in a full screen game or not. I know this from doing a polling rate test in a non full screen browser.  So does that mean that my BlackWidow will also run at 4000Hz irresepctive of whether i’m in a fullscreen game or not, or is the default polling rate 1000Hz? I’m conscious that I only want to run max polling in game to reduce battery drain, but I’ve no why to test keyboard polling rate

I have a DeathAdder 2013 connected with Synapse2, with its profile backuped. After moving, I couldn't find it, so I bought a DeathAdder Essential as a replacement, but I forgot the DPI settings of the original one. Is there anyone who still using DeathAdder 2013 that can help import my profile and take a snapshot of the DPI settings? I can send my profile to you by email.Thanks!

Team, my razer wiper mini is out of warranty now, and scroll wheel is not working properly how to i fix this issue where is service centre, I’m unable to do gaming:(

I contacted the Razer support team weeks ago about a freezing/stuttering problem that lasts a few seconds in games with my Hyperspeed V3 mouse that I recently purchased. I provided every piece of information requested, including the serial number, my phone number, invoice, and even the date when the problem started. They told me the issue might be hardware-related and directed me to the relevant department. However, since then my case has been closed multiple times without any explanation.I go to work, come back, and see that the case is closed. I reopen it, go to work again, come back, and it’s closed again. Why is it being closed? If you are not going to help, please just say so. I have never seen such a poor support team in my life. There is no information provided—only emails saying that the case has been closed.Let me also add more detail about the issue:While playing games, the mouse freezes for a few seconds as if I turned it off using the button underneath it. This is especiall

My Razer BlackShark V2 HyperSpeed stopped working after i put it on the table to go to the bathroom and put it back on when i came back. The right side stopped working. I tried all the troubleshooting steps, none of it works.