Razer Support

Hey guys by any chance does anyone here use a razer headset with their xbox if so does it work fine? i just got the hello kitty razer headset and for some reason im not getting any sound. when i plug it in directly to my xbox it lights up but no sound i checked all the settings. it has a usb end so i got a usb to headphone jack adapter to plug it into my controller when i do that no lights at all from the headset or sound compared to when its plugged in directly to the xbox it lights up at least. any ideas??

How I can contact support? ticket don’t work. send me  email where I can send message 

The cursor of Razer Basilisisk Essential remains flashing in the upper left corner or the lower right corner. I can't move it. No matter how I drag the mouse, the cursor still stays at the upper left corner or the lower right corner. The left and right keys and the scroll wheel are working properly. There was no drop or collision. All of a sudden, it was just like this. What's going on here? It is hoped that professionals will help solve it.SN：PM2142H09209549

Razer Basilisisk Essential的光标保持在左上角或右下角闪烁。我无法移动它。无论我如何拖动鼠标，光标仍然停留在左上角或右下角。左右键滚轮工作正常。没有跌倒或颠簸。突然之间就这样了。这是怎么回事？向专业人士寻求帮助来解决它。

Trying to update to the latest firmware and its been stuck for hours.  

If you are running into issues where you are unable to move diagonally with the Tartarus d-pad-stick thing, the problem happens when you change the usage from the 4-way to 8 in Synapse. Not sure why it does this, and maybe Razer can get it figured out, but if your diagonal option doesn’t work, like trying to press W and A, or S and D, save your settings in the 4-way option and restart your computer. When your computer comes back on, it should be working normally. You can still change the buttons, like from WASD to the arrows, or whatever you want, but AS SOON AS YOU CHANGE IT FROM 4 TO 8 DIRECTION, even if you change it back, it will cease to work and you have to restart your computer.Hope this helps!

Your support department haven’t been helpful in any way. You guys produce inferior cards and make people go in for over-scratched gift card. Let me add that I do not encounter this sad experience from other gift cards company.  For over 3 weeks since I lodged a complaint, you guys keep on telling me that my complaint is being investigated. This has dragged for too long and as far I am concerned, this isn’t making sense anymore if you guys can’t handle a simple request.  Two codes are missing from my card & restoring the digits to me should nor take over 3 weeks - To me, I feel you guys are stylishly scamming people of their hard earned money. I’ve provided all the images requested and yet I haven’t received a position feedback regarding this. DO NOT PUSH ME TO THE WALL!!! I can go as far as tarnishing your image for planned fraud and trust me, your company will be shut down. Restore the 2 missing codes and let me be able to use my card. Th

I just would like to have the best and fastest competitive controller. Will this work on my Xbox Series X?

Hi my motherboard has failed on my laptop and looking to have my laptop repaired. Please can someone from Razer contact me so I can find a way of having my laptop repaired please thanks 

I seem to have lost my dongle for my Razer Blackshark V2 Pro. How do I go about getting a replacement?

I have owned a Razer Ornata Chroma keyboard for almost 2 years now and It has been amazing however randomly the keys “c” “n” “space” “ctrl” “windows” “left alt” and “backspace” stopped responding. As in when I press the keys I get no output. Although randomly the keys started working again. This cycle has been constantly repeating where the keys suddenly stop and then start working. I have had no spills on my keyboard nor have I dropped it. For reference I am on a ASUS 15 gaming laptop. I opened up my keyboard to see if there was a damage inside but there was none to be found. I also tested the keyboard on another computer and it still had problems. Also the lights underneath the keys still work and I don’t know if this is related but for some reason the lighting effects of “ripple” and “reactive” are not working, they have worked before but are not now. I am wondering if there is some sort of programming inside synapse for my keyboard that is causing the keys to randomly disable. P

Hello! Can i change analog optical switches to optical purple switches on Tartarus pro? (HotSwap). Thx

Hi my Kraken V3 Pro microphone is lost Not sure how to fix or replace it. Any advice?

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Hello, I am having an very frustrating issue, my razer blackshark are working perfectly fine until I want to unmute my mic to talk with someone. I keep restarting my headset, today I’ve had enough after almost 10 minutes of restarting my pc, razer synpase and the headset, it still didnt work. I am now restarting the headset 20th TIME!! And still the razer synapse doesnt detect microphone unmuteing change. I tried also to plug the dongle to another usb port, well who would guess? It didn’t work. Is there any fix to this issue?For every upcoming question:1-All of the buttons are working fine. 2-No, the headset never fell and never got any damage.3-Yes, I tried reinstalling synapse and drivers for the headset.4-No, without synapse 4 discord doesnt detect my microphone even tho I unmute the mic using the button on headset. But windows detect sound normally.5-No, the mic won’t work if I unmute using button in the headset and switching it manually in sy

Hello guys, i have a razer basilik x hyperspeed, one day my mouse stopped working, the PC sees my mouse, but the arow on the screen it’s not moving when moving the mouse, when i start the PC it’s working for 2 seconds, the it stops, what could it be? How i said, my PC and the Raze synapse 3 and 4 sees my mouse to, but the arow it’s not moving when moving the mouse

Hi. I have Razer Wolverine V2 white™ and lost my usb transmitter. Where can I buy a Replacement Transmitter - PS5?

I just bought the Kishi Razer for my son and we are trying to figure out how to play brawl stars with it. He has the google pixel phone. Is it possible to play using this device and how do we make it happen?

I purchased a razer deathadder beginning of may this year, and first it was working amazing. But more and more its missing left clicks which makes it unplayable. What i already tright to fix it: Resetted the mouse by pressing both mouse buttons and scrollwheel keeping mouse full charger keeping mouse on cable  Removed it from device manager to reinstall it  updated firm ware.I really like the mouse but cant be that its already broken after 3-4 months of use right? 

"I want to recover the value of my fraudulently redeemed gift card. Someone claiming to be an official support agent said I need to repurchase new cards to prove I am the original buyer. However, I already have the purchase receipt as proof — this logic makes no sense."

Good morning, could you please help me?I no longer have access to my RAZER ID registration email.I would like to register a new email address.Thank you very much.

Hi, Does anyone ever had the same situation as me? The OLED display panel appears some black band on the dark background.The device is recently purchased. I don’t think it is any sorts of burn-in.And when I adjust the brightness below 10%, it vanished. And when the brightness is back to 10% or above, it comes back again.I attached a photo showing what it looks like.I sent the device to the Razer repair center, surprisingly, they said they are unable to reproduce the issue. I think it is really obvious.If anyone could please help me out, I will be really grateful.   Cheers,

Hi, i have a question why i can’t change my settings in razer synapse 4 ? on my headsets blackshark v2 pro 2023? i see only a black screen.

Sensor just stops tracking for like a half second kinda often even at 8000hz. I've also tried it plugged in and still the same problem. First one I got I had to return also because the dongle just didnt work, $150 mouse btw Professional players also having the same problem on stage at the CS Majorhttps://www.youtube.com/clip/UgkxuqAZoOmuaCIxJ160EuiowyngihQXB6q4  

I lost my old mobile number, i can no longer receive the OTP for verification. Can you please help to resolve my problem, Thank you in advance.