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Razer Support

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  • 38,910 Threads
  • 56,455 Replies

38910 Threads

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Cometeorz
posted in Razer Support

My Razer Seiren Emote Won’t Work

So recently, i got a seiren emote. To control the 8bit thing you need the streamer app. So yeah i did install it. Somehow it still doesnt turns on the rgb on mic/if the mic rgb turns on, my other chroma devices effect will freeze! I have even claimed the warranty and got this new one. Still no fix tho! Looking forward for razer to fix it. Meanwhile i have no rgb effect on mic rn

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3 years ago
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awesomeDarkBlue486
posted in Razer Support

BlackWidow Ultimate 2014 to BlackWidow Elite Problems

I hope I can get some help here. Original BW Ultimate 2014 given as Xmas Gift from kids on 12/13 Kinda blew up 2 weeks ago. Talked to support and decided to get the new elite but now have problems. I unplugged my partially working 2014 and replaced it with the Elite 2hrs ago and it ran an install program right away. Now I no longer have access to all of my macros via the old Synapse program because that part of the program disappeared after Synapse 3 installed. HOW do I get my macros back that are saved to the cloud??? Please tell me there's a way to link this because that's like years of accumulated programming lost otherwise. Looked in the docs given with Elite and it has nothing regarding this topic of conversion & transfer of files. Thank You for your time. - Kel [Cyclonius TeK]

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3 years ago
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Jaybim
posted in Razer Support

Blue Screen error Drivers support errors crashing every 10 min.

I recently bought new razer blade 15 base model its beem 3 days the laptop is keep on crashing every 10 min and reboots. Everytime with it reboots it makes very loud fan noise. Its been 3 days I'm trying to find out what is wrong all the drivers and softwares are up to date I have reset and restored the PC 3,4 times ro fix the issue. The screen flickers every now and then even browsing web the fan gets too loud and heats up the whole computer so many random error messages pops up its making me so mad. So many issues with this model.

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Razer.Speedcr0ss
3 years ago
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jojo1979
posted in Razer Support

need help with software download please

Hi all, So I purchased th Ornata V2 yesterday and I can't seem to download the correct software to be able to customise my keyboard colours etc- I made an account with RAZER but its not picking up that the keyboard is plugged into my computer- Please help! Cheers- Hope your all having a good weekend

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3 years ago
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LZScout1
posted in Razer Support

Need help in linking Razer Tartarus profile to Flight Simulator 2020

I’m trying to create a new profile for my Razer Tartarus keypad for the recently released Microsoft Simulator 2020. Normally it’s easy. You just check the box on the new profile page, then navigate to where the program executable file is located. Flight Simulator 2020 seems to have protected its executable file in some way that prevents this. Has anyone worked out a way to link Tartarus profiles to protected ".exe files" like the new Flight Simulator in the WindowsApps folder on Windows 10? You can claim ownership of the WindowsApps folder to open it but not the "FlightSimulator.exe" program file. Maybe I just can’t find the right location? Lantz

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3 years ago
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ullarchitect
posted in Razer Support

Unable to post/edit thread in Keypads

I must be putting key words or something but I keep getting this error when I try and post a general question about the Tartarus V2 versus the Pro as well as putting specs in my Battlestation stats: The following error occurred: Access Denied Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.340b3017.1599279340.11061f34

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3 years ago
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meksuh
posted in Razer Support

Brand new razer stealth 2020 single black dead pixel

I just got this machine and everything is amazing, except the one dead pixel. I tried running those pixel fixer videos but that didn't work. I was wondering if I should return the device back to Best Buy for a single dead pixel. It bothers me, but feels like such a hassle. Is this common? I really don't want to exchange and then find out my next device also has a dead pixel but in a worse spot. I've actually never had a device with a dead pixel before. Even the cheaper laptops I've purchased over the years never had one. Was I just blessed and this is completely normal? LMK thanks!

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3 years ago
GruntSavior
GruntSavior
posted in Razer Support

Device Drivers

struggling super hard to get my Razer Mamba rgb (i think its the 2012 edition ) to work properly. And it seems impossible to find Direct Device drivers. the links either provide me to Raser Synapse 2 downloads and repairs or to a user manual. Also uninstalled my Blackwidow device driver in an attempt to get all fresh drivers and cant seem to find that from their device either. just download links to Synapse v3. Which neither program are automatically detecting my devices anymore. Is there not just a direct download link? Like really? Am i missing it or are we past that now?

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GruntSavior
3 years ago
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rgeysbeek
posted in Razer Support

Razer Basilisk & Dock help/question

I really like the dock in battery status led stage, is it possible to change lightnings on just the mice and still keep the dock on battery status led? I tried to do it in Chroma Studio and it wouldn't work with the dock on battery status. Any ideas? Thanks in advance.

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Razer.Speedcr0ss
3 years ago
T
Tatsubi
posted in Razer Support

Razer Viper Ultimate keeps waking up my laptop when I charge it with the dock

Hi, I just got the Viper Ultimate and my laptop keeps waking from sleep whenever my mouse is charging on the dock (with the dongle plugged in it). My laptop does not wake up when it is only the dock plugged in. I searched multiple sources and found a few suggestions but none of them have worked. - I have tried disabling the device from waking the computer through the device manager and going into the properties of each Razer device and into the 'Power Management' tab but the box for 'Allow this device to wake the computer' is already unchecked and is not possible to interact with. - I tried pressing F2 after restarting the computer and prompting a menu which enables USB ports to wake the computer and unchecked that box. It resulted in my laptop immediately waking up after sleeping even if the mouse is not charging on the dock. - I am not a big computer whiz, so I didn't dare to dabble with codding changes into my laptop. I am able to charge the mouse by plugging the dock into an indep

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Razer.Speedcr0ss
3 years ago
T
tztumza
posted in Razer Support

I can't Activate my razer surround code

I can't Activate my razer surround code

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3 years ago
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Chellekathryn
posted in Razer Support

How to confirm address change?!!

Is there any way to confirm that my shipping address was indeed changed? Chatting with tech tried to reassure me... but with the review about Razer Support I’m skeptical.

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Razer.Speedcr0ss
3 years ago
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ASperaneo
posted in Razer Support

Chroma SDK Possibilities

Hello, I am interested in creating Chroma integrations with some games I play. I can look anywhere on the topic and read about how "developers" can create these with the SDK, but I am confused on who is able to create them. Do you have to be a developer of the game to create Chroma integrations with it? Or is just anyone allowed to use the SDK for anything?

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3 years ago
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todaysoloRichLilac830
posted in Razer Support

THX Aplication not working for kraken TE

i cant see aplications neither in valorant csgo discord and others pls help

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3 years ago
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Rainb0wR3spawn
posted in Razer Support

Unsync Keyboard and Headphone Lighting??

I'm new to razer synapse, and I just got the Kraken Kitty Edition, I have my keyboard set up to light up the way I like it, which makes the Effects box under the lighting tab set to advanced effects. But if I use this, the Kraken Kitty ears wont light up. The only way they will, is if I switch it back to quick effects, and then if I do that, my keyboard just matches the lbreathing cycle of the headphones, which isn't what I like. Is there a way to unsync them? So I can have my keyboard customized while the kraken ears chill on a color, or even breathe. I really don't care what they do I just want them to be lit up while my keyboard lights are customized xD Please advise. Thanks! <3

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3 years ago
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Ammarcemo
posted in Razer Support

I lost my phone. I cannot access it. I need the code

I lost my phone. I cannot access it. I need the code

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3 years ago
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xFireEngineRedretro950
posted in Razer Support

Razer Kraken Forged Edition Headset

Hi everyone, I have the Razer Kraken Forged Edition headset and I lost the audio cable that has the inline microphone. After looking at the Razer replacement parts store I cannot see any replacement cables to buy. Does anyone know if a 3.5mm audio cable with an inline microphone would work for this headset? I am trying to use it for PC. Thanks!

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3 years ago
B
BRICKS1226
posted in Razer Support

Whenever I join a Discord call, all of my Razer peripherals freeze

So I just got the RGB Headset Stand + Razer Kraken Ultimate two days ago and ever since then things have been going wrong...Whenever I try to play games while talking in discord all of the sudden all of my peripherals (Razer Mamaba TE, Hunstman Elite, Firefly, Nommo) all freeze and cease to function. My only option from there is forcefully shutting down my PC with the power button. This ONLY happens on Discord, I tried uninstalling everything and reinstalling but nothing has worked. I have my headset plugged into my stand and I have tried to move the stand's USB port around but the same problem happens...

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3 years ago
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iXtazia
posted in Razer Support

Where is my activation code ?

Hi, First at all, I have a problem in the software : Razer App Engine When I enter my email / password on the software, I have a loading page and the software ask me again my email and password. Second point, I tried to search my activation code to use it on the software and to have the features on my headset like 7.1 sound etc... But I Don't know where is it. Thank you for your help. Nicolas

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3 years ago
J
jb1.ghana
posted in Razer Support

razer toucpad

Razer touchpad not functioning, install all driver update, no luck can anyone help?

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3 years ago
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DarthAssassin
posted in Razer Support

Use synapse 2 instead of synapse 3

I have a v1 Blackwidow chroma and it has support for synapse 3. However when i use synapse 3 my chroma lag, when using synapse 2 my chroma effect does not lag. My keyboard automatically transfer to synapse 3 when im alr using synapse 2. Is there anyway to prevent this?

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3 years ago
V
VividCrimsonfrontJET334
posted in Razer Support

Squad Rewards

join my squad https://deals.razer.com/squad-rewards/invite/10/7fd4dd539d3d

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3 years ago
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Dekion
posted in Razer Support

Razer Mouse Stops Responding

Hello, I've had several Razer mice over the past 3 years. I continue to have issues where the mouse will suddenly stop responding. I then unplug then plug back in and it works for a little while, then eventually stops again. I've had 3 different models and they all do the same thing. I've always kept the drivers up to date. I don't have problems with mice from other manufacturers. Anyhow, after months using other manufacturers mouse, I bought a new computer and a new Razer Mamba Elite mouse. With everything brand new and a new install of Synapse, after 1 day of owning the mouse, I start experiencing the exact same issue where the mouse just stops responding randomly. Is there something I could be doing wrong? I've had multiple systems with different model Razer mice, all similar issues. If anyone has a suggestion, I'd appreciate it. (Razer Keyboard works great with no issues)

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3 years ago
F
frontSteelPinkgarden979
posted in Razer Support

Razer Thresher Ultimate problem with mic echo

Hello, I've got this new headset and I have 2 problems. First one is that Razer Synapse (both 2 and 3) doesn't see my headset. And second problem (more important) is that I hear myself through the headset. It's sounds exactly like when you turn on option in Sounds panel to listen to your microphone. I don't have that option to disable for this headset (in Windows settings) and I cannot disable it in Razer software because it doesn't see the headset. What should I do?

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Razer.Speedcr0ss
3 years ago
C
CUBICZIRCONIAthink083
posted in Razer Support

Chroma Visualizer or Keyboard visualizer

Is there anyway that i can make it where my keyboard and mouse only light up when I'm on my desktop as the effects are really cool but can be distracting when in a game. Thanks in advance

1
Razer.Speedcr0ss
3 years ago

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