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Razer Support

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  • 38,908 Threads
  • 56,452 Replies

38908 Threads

J
JDDoesIT
posted in Razer Support

Mouse Randomly Freezing

I have a support ticket on this that I created on 6/16 that has yet to be responded to: (*Omitted for security reasons) I have a Razer Naga 2014 that started to "act up" and randomly freeze. I thought that this was due to heavy use. My rig gets used for work, my business, my gaming and when my sons want to play things that their systems cannot handle. Going on the suspicion that the years old device was nearing end of life I purchased a Razer Naga Chroma. Prior to this I was using Synapse 2 as that was what my devices needed. Plugged in the Naga Chroma and configured it in Synapse and was off. No more worries. Two days later I was back to where I was. Mouse freezing. Locking in the Y axis only allowing horizontal movement. This is not just during games, but during normal operations such as web browsing. Here is my system: OS Win 10Pro x64 SYSTEM Ryzen 5 2600X (6 core 12 thread) 64 GB DDR4 256 GB SSD M.2 OS drive Multiple Sata data drives PERIPHS Orbweaver Chroma Deathstalker Nag

7
Razer.Speedcr0ss
3 years ago
A
AlphaBlazer
posted in Razer Support

Razer Blackwidow Chroma V1 keycaps with Razer Blackwidow Tournament Edition Chroma V1?

Do the keycaps at this link (https://razercarestore.razer.com/Blackwidow-Chroma-V1-Key-Caps/) work with the Razer Blackwidow Tournament Editon Chroma (RZ03-01430100-R3U1)? The TE isn't under the supported keyboards list, but the keys look the exact same.

0
A
3 years ago
B
blue4029
posted in Razer Support

Electra V2 USB not being recognized by my pc

so i plugged in a pair of electra v2 headphones into one of my USB ports and...nothing happens. i don't get prompted to install synapse (though i did install it anyway via the website) and i dont get any options to switch to the headphones in audio options. it seems that my PC is unable to recognize the USB. i plugged it into another port and i get the same problem. i plugged it into a different PC and still the same problem. when i check "device manager" it says, "unknown USB device (invalid configuration descriptor). i haven't had that issue with other USB devices. is my PC (windows 10 laptop) simply incompatible with the headphones?

0
B
3 years ago
K
KarmaMole
posted in Razer Support

Too Many Partitions?

Hi! I've recently upgraded the SSD on my Razer Blade 15 2019 Advanced Model to a 4TB Corsair. I cloned my old drive (Which was an upgraded 2TB Evo SSD that I had also cloned from the original 500GB drive) and just made the two main Drive C and Drive D partitions bigger, but I also noticed upon completion (everything's working fine) that I seem to have a LOT of small partitions, I understand some are reserved for windows and there's a recovery partition, etc - but I still think I must have more than what's needed? Can somebody advise? I'd like to get rid of any superfluous partitions and reclaim that space!

4
LiLmEgZ
3 years ago
M
MrWill4320
posted in Razer Support

Synapse not launching

Just started happening yesterday. I tried re-installing and nothing is working. Please help a brother out.

1
M
3 years ago
4
4PetesSake
posted in Razer Support

Razor Ripsaw using OBS with Nintendo Switch & Animal crossing

Has anyone experienced a "freak out" of the graphics while streaming Animal Crossing with the Ripsaw? I don't really know if it's a Razor issue or another issue but figured I'd start here. It only seems to appear in certain areas, maybe it's a color scheme thing or something but I can't seem to track it down. It will glitch out really bad to the point you can't see what your looking at, but then I just have to move my character and it goes back to normal.

1
R
3 years ago
S
salilsharma
posted in Razer Support

Swollen Battery | Razer Blade 15 Advanced - Mid 2019 2070 MaxQ

I have a swollen battery on my Razer Blade 15 Advanced - Mid 2019 2070 MaxQ model which I bought in June last year. I use my laptop in conjunction with a mouse, one day due to low battery of my mouse, I tried my hands on the track-pad, and to my amusement the click wasn't working as it should be, it was too hard to press onto. I popped open the bottom panel to see the battery to be swollen. I moved to India during this pandemic, and am working from home, so, cant afford to live without the system for long. Is there a place where I can source an original battery from? Or else what will be the procedure to send the laptop for repair, since, the country I am in doesn't has any service centers. Hoping for a quick reply. Thanking you Salil

8
Razer.Caziel
3 years ago
U
UsernameNolan
posted in Razer Support

Hooking monitor up to laptop

I was wondering if I got the 4K 120hz Razer blade pro 17, if I could hook up a 240hz monitor at home to game at 240hz or does it cap it at 120 because that’s what the laptop is Or other way around if I got the 300hz laptop, can I get a second monitor that’s 4k and run both??

3
Razer.Caziel
3 years ago
Q
quicktech
posted in Razer Support

No video

Razer Blade 14” Intel 7700HQ (2017) | RZ09-01953 No video on the LCD and after awhile of trying I got flickering (no full video), then a full red screen and then nothing on an external monitor. Looks like a possible GPU issue. and that means a whole board. It's to bad with what they charge that these computers don't last very long.

0
Q
3 years ago
F
faazd
posted in Razer Support

Cynosa lite 3'rd key input problem

Hello, While playing WoW, after I have 2 key pressed: Caps (Discord push to talk key) + W (move in front WoW key) Any other key I press while having this 2 pressed is not working.

0
F
3 years ago
R
rushSilverLakeBlue681
posted in Razer Support

Razer Naga Chroma Corded Left Tilt Click Stuck/Repeating

So, about 3-4 weeks ago I was playing a game and I bound an action in game to scrlk and then assigned my left tilt to scrlk to accomplish this task. stopped playing the game and then yesterday I noticed my keyboard scrlk indicator light going crazy. So I initially took this as a "ok my keyboard is shorting or something." lots and lots of troubleshooting inevitably led me to my synapse 3 program to check my macros and see if something got triggered. found the only thing my scrlk was linked to other than the keyboard button was my mouse. Disabled it, then later changed it to another key(X) for another game. Today I turned my pc on and went into discord and then suddenly as I was typing it started spamming the key. so I quickly pulled up synapse and disabled the left tilt. problem solved for the moment. Went into a game and used the right tilt and then suddenly it starts spamming X again even with it disabled. I quickly dropped out of my game and started the old "uninstall, reinstall

3
L
3 years ago
S
spaceman1
posted in Razer Support

Nari ultimate help please

I've had a razer nari ultimate for few month now and wish i could say it was worth it but after connection dropping and very poor sound quality i cant and i am feeling their support is basically to keep you going around and around and not give any fixes. I have had no response from support for 4 days now when they e-mailed every day with the same advise. I have tried dongle in different ports but no change i am feeling let down.

0
S
3 years ago
C
cuckoo_bananas
posted in Razer Support

Emails for mouse replacement never received

Hello, more than a week ago I chatted with the support twice to receive information on how to have a new mouse because I had issues with double-clicking on my Deathadder Chroma. They told me I was about to receive a mail and that I got it the 25, problem is ; I talked with three people of support already and I never received the mail. The email is good I checked, no grammar issues, I checked spam and all but nothing. How can I make sure I receive my information mail ? Thank you.

0
C
3 years ago
W
Wolftina
posted in Razer Support

Razer Blade Stealth QHD+ I7 (2017) - fried?

Hi team, My laptop instantly turned off when I plugged in a usb optical drive, which must have been faulty because there was a loud pop! Uncertain whether the sound came from the optical drive or the laptop. In any case the laptop is not powering on as a result, with or without plugged power. The charger seems to be fine though - green light is still on and tested the usb-c on my phone. Questions are: - is the mobo fried? - if not (fingers crossed!), any recommendations to get the laptop working again? Cheers!

0
W
3 years ago
Hobbie_JonAri4811
Hobbie_JonAri4811Insider Mini
posted in Razer Support

2 Razer Thresher 7.1 for PC/PS4 Questions: 1. Surround enable 2.Odd new echo

Okay the main problem is the sound I'm getting all of a sudden doesn't sound like it used to My battery was getting low but I was still playing, being I'm a PC user I've been able to plug it into my charging cable attached to the Chroma Headset Stand/USB ports and continue use plugged into that continuous power, as it charges I went to go plug it in and suddenly the sound changed, it went from sounding full bodied 7.1 to having some things sounding quieter than they did and voice chat sounds louder and has an echo to it. I don't know what happened and I cannot find a setting that got changed. This ties in with the second question, I want to make sure I have the surround mode enabled, the description of loud and soft tones on the FAQ page doesn't help, I hear a high pitched tone and a more bass level tone, which is the loud and which is the soft? If I do have my surround enabled and it still sounds echo like and certain things are not full bodied and sounding as they should, is it

0
Hobbie_JonAri4811
3 years ago
A
ALEXANDRITEfirst863
posted in Razer Support

Synapse 3 doesnt find my Razer Huntsman

title says everything i guess

1
Razer.Speedcr0ss
3 years ago
G
GrenadeParty
posted in Razer Support

In-built and external mic stopped working

Hi Everyone, My mic stopped working, both in built and if I plug one in. All the drivers are up to date and everything appears to be enabled. It was working the other day, has anyone had any similar issues? Thanks!

1
Razer.Speedcr0ss
3 years ago
M
MLGSloth
posted in Razer Support

My Kraken 7.1 wire torn by the volume controller

One day my headset got tangled with the bottom of my chair and when trying to get it out, it completely torn in half and I have no experience with repairing wires, and I can't even see inside to where the wires go.

1
Razer.Speedcr0ss
3 years ago
I
ii_ThatAsianKid
posted in Razer Support

Razer Basilisk v2 wired left click and right click don't sound the same.

I recently got the Razer Basilisk V2 and rarely used it as I got a drawing tablet to play osu. I noticed that the left click takes less force to click and sounds great. While the right click sounds "heavier" and takes more to push down

5
D
3 years ago
L
L4zered
posted in Razer Support

Is there any possibility for getting Razer PBT keycaps in Nordic Layout?

Is there any possibility for getting Razer PBT keycaps in Nordic Layout since live in denmark and own a black widow elite green switches i would love to upgrade them to PBT keycaps so that they don't shine

1
Razer.Speedcr0ss
3 years ago
J
J__WHIT
posted in Razer Support

Nari Ultimate Not Working In one ear. Please Help

i bought a nari ultimate recently and it started only working in the right ear only, this is weird because when i plug the 3.5mm audio jack both sides work. i only bought i recently and would appreciate any help cause i dont want to have to buy a new headset already.

1
Razer.Speedcr0ss
3 years ago
Q
Qwirk
posted in Razer Support

Blackwidow Essential Not Recognized By Synapse

Just what it says in the title. Synapse doesn't acknowledge the keyboard. Tried Uninstalling/Reinstalling Synapse. Tried uninstalling (restarting) and reconnecting the keyboard. Windows knows it's a Razer Blackwidow Essential, but Synapse doesn't seem to. What's even better is neither does Razer Support -- Can't even contact support by email since Support doesn't acknowledge the serial number. Total Fustercluck

2
H
3 years ago
M
meleapUSA
posted in Razer Support

Blade's battery has started to bulge

Model: (*Omitted) I know the warranty had been expired but I want to know where I can buy a new battery and want to know cost.

2
Razer.Speedcr0ss
3 years ago
C
Cometeorz
posted in Razer Support

My Razer Seiren Emote Won’t Work

So recently, i got a seiren emote. To control the 8bit thing you need the streamer app. So yeah i did install it. Somehow it still doesnt turns on the rgb on mic/if the mic rgb turns on, my other chroma devices effect will freeze! I have even claimed the warranty and got this new one. Still no fix tho! Looking forward for razer to fix it. Meanwhile i have no rgb effect on mic rn

0
C
3 years ago
A
awesomeDarkBlue486
posted in Razer Support

BlackWidow Ultimate 2014 to BlackWidow Elite Problems

I hope I can get some help here. Original BW Ultimate 2014 given as Xmas Gift from kids on 12/13 Kinda blew up 2 weeks ago. Talked to support and decided to get the new elite but now have problems. I unplugged my partially working 2014 and replaced it with the Elite 2hrs ago and it ran an install program right away. Now I no longer have access to all of my macros via the old Synapse program because that part of the program disappeared after Synapse 3 installed. HOW do I get my macros back that are saved to the cloud??? Please tell me there's a way to link this because that's like years of accumulated programming lost otherwise. Looked in the docs given with Elite and it has nothing regarding this topic of conversion & transfer of files. Thank You for your time. - Kel [Cyclonius TeK]

0
A
3 years ago

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