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Razer Support

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  • 38,907 Threads
  • 56,452 Replies

38907 Threads

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MicrowaveEngineer
posted in Razer Support

165W adapter for Razer Blade 2017

Hi! adapter of my razer blade is not working.for the new one I have checked online store but 165W charger is not available. They have 65W, 180W, 200W and 230W available, 65W is too low so it will not work with my laptop and other chargers have higher ratings. Has anyone used used 180W adapter with their razer blade 2017 RZ09-01953E models? I am also in need of a battery so if anyone can share a link from where I can purchase battery for the same model. Regards

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M
3 years ago
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justexquisite1106
posted in Razer Support

What to do if I accidentally threw away my razer blackshark V2 headset box with s/n and p/n?

What to do if I accidentally threw away my razer blackshark V2 headset box with serial and product numbers? I can't retrieve the activation code via email unless I register the device through synapse app for pro features. That's a privilege for me.

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3 years ago
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leetCoolBlackwire610
posted in Razer Support

razer huntsman keycaps

i wanted to clean my keyboard and i took the keycaps off and i took the backspace key off too and now when i put it back in the backspace doesn't feel the same i don't know how to put it correctly (note i didnt take the shift and space key)

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3 years ago
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MicrowaveEngineer
posted in Razer Support

Razer Blade 14” (2017) Intel 7700HQ-GTX 1060 battery & charger

Hi, I have laptop battery swelling issue so I had to remove it as it was damaging body of laptop. Now today my power adapter also stopped working.Bought this machine in 2017 and I am surprised to see that such an expensive machine is neither reliable nor durable. I am working on my thesis and my data is in laptop, therefore I need a quick fix for the battery as well as charger. Moreover, I live in Pakistan so there is no way to send this lapyop to the company workshop for replacement. Also Razer battery replacement process may take 3-6 weeks due to my country of residence so it is not possible for me to wait for such a long time. Is there any other way to buy battery and charger??

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3 years ago
2
2017Raptor
posted in Razer Support

Flashing keys

My "1" and "S" keys are flashing at the same time regardless of all of the other keys and what they are doing. I have not set up any macros or assigned colors to specific keys. I simply have the ambient lighting that I believe came with my 2020 Advanced 15" laptop. I tried pressing both keys (thinking they were trying to alert me to something) but I did not notice anything. I tried unsuccessfully to search Google as well searching on this forum. Has anyone else come across this or have any ideas??

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2
3 years ago
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JosharkInsider
posted in Razer Support

Wanted a warranty package but I don't see an invoice for it with my bill.

I always buy an extended warranty package for my computers, but for this one I see I wasn't billed for that. How do I purchase the extended warranty package?

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3 years ago
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DolfsLuisao
posted in Razer Support

Razer Cortex System Scan Stuck at 20% on file: HTML help

After install Robot Operating System (ROS), something cause a issue with the razer cortex system cleaner. Every time I try and do a system clean, the scan stops at exactly 20% on the file HTML help. I searched some help for mi problem but found nothing. Can someone please help if they have any knowledge of my potential issue and its solution?! Thanks

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3 years ago
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Urwah
posted in Razer Support

Razer Kraken

I recently ordered the Razer Kraken x usb and when i downloaded the 7.1 surround sound and put in my activation code an error message came saying that my code was invalid , is there anything i can do to get a new code or fix my current one , i also enabled 2 factor authentication and made a Razer account

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3 years ago
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Beemerchef
posted in Razer Support

How to reassign function to Razer Turret Mouse? [Xbox One X]

With handicapped hands that is one reason I bought the set. Synopsis on Xbox is only for the Wolverine controller. I would like to reassign W and F if nothing else. Please let me know. Maybe with a PC? and then it will work on the Xbox? Million Thanks!

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3 years ago
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JoeShmo0500
posted in Razer Support

Razer Kraken 7.1 v2 Zoom Audio

Hello, My Razer Kraken 7.1v2 has been having an issue in zoom where it is detected but does not play audio (the mic works in though). All other applications detect the headset without issue. I've tried various fixes from both within the windows and zoom settings and haven't had any fix. Has anybody else had a similar issue and found a fix? Your help is greatly appreciated!

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3 years ago
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zamgion
posted in Razer Support

Nari Essential unplugged during firmware update

Was updating my firmware on my headset due to some small issues with it when the wire became unplugged. I tried turning the headset back on, it wouldn't work. Whenever I launch the firmware installation, it doesn't detect the Nari Essential being plugged into the USB port. I don't know why this is or how to fix it.

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3 years ago
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networkUmberquick597
posted in Razer Support

Surround Sound Doesn't Work

I recently bought the Kraken X Headset and the Surround Sound doesn't work with the computer. I have attempted everything on the support page to no avail. The Surround Sound is version 1.1.75, and my computer is up to date.

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Razer.Speedcr0ss
3 years ago
E
enderwiggan1980
posted in Razer Support

After Restore Razor Blade 2020 stuck with dual boot windows 10

Hello, after a bad windows update I had to reset my Razor blade. when I did, for some reason it setup a bad copy of windows 10, along with the restored good copy. As a result I keep getting the option at boot to pick my version of windows 10. Any idea how to remove this? I notice in my partition manager I see both a "restore" partition and a winre partition. I believe the restore is Razor's which I'd want to keep, the other looks like the bad one at 1000 megs. There's also a 100mb unnamed partition. Any thoughts?

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3 years ago
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TELIstat
posted in Razer Support

Razer blade 14 inch

Hello community. My laptop is not charging. Really need some help here, and I don't feel like razer is being very useful. If I'm out of warranty am I just SOL?

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3 years ago
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autoYaleBluecafe931
posted in Razer Support

How to cancel a task sent to razer support

the title is pretty self explenatory, I send a task to the razer support, but it's under the wrong or command (code), so I want to cancel it ASAP! (before they actually do the said task).

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3 years ago
Milagroso
Milagroso
posted in Razer Support

RBS Upgrade Questions

I have had my RBS for a while now but unfortunately i had gotten the 128 gig ssd. I would like to upgrade this to an even bigger ssd and thinking about getting the razer Core to add GPU support. Can you tell me if the following would work on my laptop? SSD: would it have slower read/write speeds?-https://www.amazon.com/gp/product/B07YFFX5MD/ref=ox_sc_act_title_1?smid=ATVPDKIKX0DER&psc=1 Razer Core Is this the V2? - https://www.amazon.com/gp/product/B07CQG2K5K/ref=ox_sc_act_title_3?smid=ATVPDKIKX0DER&psc=1 eGPU: Would this GPU work with the Core above? - https://www.amazon.com/gp/product/B07WC7683C/ref=ox_sc_act_title_1?smid=ATVPDKIKX0DER&psc=1 I was going to buy a complete brand new laptop but unfortunately I had some bills to clear off since my mom got sick so I am looking to upgrade what I already have

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Milagroso
3 years ago
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DynamicSwami
posted in Razer Support

Razer Naga Epic Chroma Freezing

Hey guys. I have the Razer Naga Epic Chroma gaming mouse. It has randomly started freezing. I have tried both wireless and wired. It worked fine for a week or more and just started. I will be playing/doing something and it will just act like it has been disconnected, sometimes reconnecting, sometimes not. I have tried restarting, restoring, uninstalling, everything. From what I have Googled, this seems to be a common problem with this mouse. I will post my specs below. OS: Windows 10 x64 Pro RAM: DDR4 2x8GB = 16GB CPU: AMD Ryzen 7 1700 3.6GHz MB: ASUS Gaming GPU: NVIDIA RTX 2070 EVGA The razer software is installed.

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3 years ago
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castroGstar
posted in Razer Support

Razer Kiyo settings not saving

Hello, No matter what I try, my Razer Kiyo settings will not save such as the low light compensation settings. Anytime I run skype, teams, zoom, all of the settings go to default and the low light compensation setting (along with all other settings) are reverted back to default settings. I have Synapse 3 and the latest firmware installed for my Kiyo. I am also always logged into my profile. If I go to my kiyo settings in the broadcaster tab in synapse 3, I have to enable the camera preview to see the advanced settings. When I go into the advanced settings and turn off the low light compensation, it saves. If I disable the camera preview and then enable it again, the low light compensation (along with any other settings I have made) get reset. So the only way they stay applied is if I leave the preview up for the camera in Synapse. If I leave the preview open, I cannot use the camera in any other application. If I close the preview and then run the application (skype, teams, zoom) no

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3 years ago
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buzzinfoWinterWizard724
posted in Razer Support

Razer Kiyo - low light compensation does not save

Hi, I just bought Razer Kiyo and found out I'm having same issue as a few poeple here had even in 2019. I can't save low light compensation setting. It seems this issue was not sorted out by the latest firmware which I had already installed by default.

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3 years ago
M
MARCASITEgreatCoffee401
posted in Razer Support

Synapse 3 doesn’t see my trinity mouse

It can detect my black widow chroma keyboard, but not my trinity mouse. The mouse works fine otherwise. It is plugged directly into my pc. This really stinks because it means I can’t program anything for the buttons which is why I got it in the first place.

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M
3 years ago
K
kxkx05
posted in Razer Support

Unable to register product - Invalid product number

I am not able to register my Razer Basilisk X Hyperspeed that i just bought. It says that i have a invalid product number. Please help.

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G
3 years ago
S
Sosis23
posted in Razer Support

Activation code- Razor Kraken X

the serial number on my razor kraken x is only 15 numbers but I can't activate it on the surround sound 7.1 application because it requires 20 numbers, any help?

1
T
3 years ago
T
Terratony93
posted in Razer Support

Razer Blade 15 (2018) Screen Flickering and Touchpad bulging

So within the last month after using my Razer Blade 15 for extended periods of time for simple tasks (ie browsing the internet, typing on word, recording music, i don't really use the laptop for gaming) the screen starts to flicker exactly like in the video below (not my video/laptop). This usually occurs after maybe 3-4 hours of constant use and goes away if I turn the laptop off for a few hours. does this mean I'll have to get the screen replaced? If so how much does this cost since I am no longer under warranty? To be specific its the 14.0" 4k UHD with capacitive mulit-touch screen. This morning I noticed that the touch pad is no longer flush with the right and left clickers. I showed my brother and he mentioned it could be the battery bloating underneath and it needs to be replaced. If that is the case where can I get a replacement battery?

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3 years ago
A
abraham1601
posted in Razer Support

I don't know how to use on board memory profiles on xbox one?

A while ago I bought the Razer Blackwidow elite and the Razer Basilisk Ultimate. And I tried to save profiles on the memory but I couldn't get it to work on Xbox. Because once I set up the wave effect on my mouse i plugged it into my xbox and the wave effect didn't appear. Instead it switched to the default that is the cycling one. I need help on how to set the wave effect on xbox. Thank you.

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3 years ago
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LiamDewey
posted in Razer Support

Razer Nari Headset wired connection not working

I have been using this headset for a few weeks in just it's wireless mode, but wanted to use the headset for a bit longer without a charge, so I tried plugging it in my laptop, (Windows 10) and it will not connect. Is there something in setup I did wrong? Did I need to do something specific? I may just be stupid, but I have tried multiple solutions and they haven't worked.

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L
3 years ago

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