Razer Support | Razer Insider

Razer Support

-

  • 38,593 Threads
  • 56,048 Replies

38593 Threads

D
DarkChestnutpolyOPAL613
posted in Razer Support

Razer Kiyo autofocus and manual focus not working

Hi am having problems with my Kiyo, I can't seem to change the focus. Using the Synapse controls AF doesn't auto-adjust and the manual focus option does manually focus as well. All OS and driver updates have been applied. Any suggestions?

9
Razer.Speedcr0ss
3 years ago
R
retrobestLightKhaki918Insider Mini
posted in Razer Support

Track Pad deformation

Guys, does anyone else have similar problem? (see photo). My 2017 Blade looks like it's inflated. I guess it's because of heating. Though I'm not gamer. It's been like this for a while and it's getting worse... Thank you.

2
R
3 years ago
R
retrozoneWine820
posted in Razer Support

Razer Nari static/robotic voice when using mic

I'm having the exact same issue as discussed here: /razer-nari-new-issue-static-mic.52255/ I already reinstalled everything and the horrible sound persists

0
R
3 years ago
N
nicolelillieann
posted in Razer Support

Razer chroma on ps4

Hey guys I recently bought the Razer kracken kitty headphones and I WAS able to connect chroma while the headset was connected to PS4 but now I'm not able to and idk how. The chroma butt on the headset doesn't light up and the lights are on just white, trying to make them a static colour for the ps4

0
N
3 years ago
Rx7spd217
Rx7spd217
posted in Razer Support

Nari Ultimate wont pair with dongle

My brand new Nari Ultimate headset won't pair with the dongle that came with it when using the pairing utility and the mic quality has a lot of static.

0
Rx7spd217
3 years ago
M
Melsheimerrc
posted in Razer Support

Free game code

I was wondering if anyone knows how i get my free rainbow six siege game code after buying a razer computer?

0
M
3 years ago
D
Densons50
posted in Razer Support

Ordering a Razer Blade 15 Advanced 2020 max spec from Razer EU store

Hi. Thinking about buying this Razer blade 15 advanced , shipping to my country - Latvia. How long does the shipping take, and does it only ship from Hong Kong ? I see many people with delayed deliveries from Hong kong. Please, someone explain where do they ship from if I order to an EU country from EU site and IS IT reliable , refunds etc. Thanks, kind regards

1
Razer.Caziel
3 years ago
A
AbsoluteZeroevertrend749
posted in Razer Support

Cracking Sound when opening/closing my RB15

Hey there, in march I sent my laptop to a repair facility to repair my noisy fans. When I got it back, after some days it startet to do those cracking noises when even I open/close the laptop. (at the right hinge) I didnt contact the support imminently since I needed the device for my master thesis an dhoped it would vanish after some weeks. But here we are 4 months later and it didnt stop; so I wanted to ask if there is anything I can do on my own to make it stop WITHOUT losing my warranty and/or sennding it for repair again? Link to video: https://streamable.com/quczto (it seems to getting worse; It was never as loud as it has been when I just took that video few minutes ago) Hope you guys can help me Many thanks

1
Razer.Caziel
3 years ago
R
Rahman0265
posted in Razer Support

Can you help me ?

I have purchased a Razer Thresher Ultemate and lost the box and could not get the Surround code. I registered the product but did not get the code yet, what should I do?

1
Razer.Caziel
3 years ago
F
freshStizzaTANZANITE280
posted in Razer Support

Ads on call of duty

Ive tried multiple mice on my pc but when i ads in call of duty it sometimes just un-aims me and i only got the mouse less than a year

0
F
3 years ago
S
Swervy741
posted in Razer Support

Blackwidow Chrome V2 Dead Key

My Blackwidow Chroma V2 has just recently started having problems with dead keys after 2 years of use. My warranty ended recently and suddenly the "M" key stopped working, and the "G" has been in and out. I cleaned the entire keyboard and still nothing. The light under the key still shines. Is there any way to fix this issue?

0
S
3 years ago
J
jowinn
posted in Razer Support

Basilisk Ultimate Wireless Scroll Wheel Issues

I've noticed since I got my new wireless mouse a few months ago, when I use the scroll wheel it will sometimes miss the first tick in either direction. I have to scroll up twice before it registers the motion, same scrolling down. It is an intermittent issue, but definitely noticeable in games and on tall web pages. The issues persists both wireless and plugged in. I've tried moving the mouse from USB 3.0 to 2.0, updating the drivers, blowing canned air into the wheel. Nothing seems to have worked. Is anyone else having a similar issue? Is there a fix I've overlooked?

0
J
3 years ago
C
CadallacticAmnesia
posted in Razer Support

Serial problems

ok. My laptop has been stolen. The police need the serial number. I registered it the day I bought it but can't find the serial number on the website. What do I do?

1
Razer.Caziel
3 years ago
J
Jazzy_Jay0432
posted in Razer Support

Razer Phone 2 USB-C Headphone DAC Adapter

Hi, So I noticed that my Razer Phone 2 USB-C Headphone DAC Adapter has been acting up. It only works if I hold the wire in an exact position. I think the internal wire might have gotten kinked or slightly damaged. Is there a way to either fix it or get a replacement? My headphones and the phone itself seems to be working fine. It's definitely the wire of the adapter. I can't find any replacement on the Razer store, Amazon or Bestbuy. I remember it being there a few months ago but I haven't been able to find it again. Thanks.

1
Razer.Caziel
3 years ago
F
Fish53
posted in Razer Support

Serial Number does not match Product Number - Razer Sypnase

I really need help registering my Razer Viper Ultimate to Razer Sypnase and It worked on my laptop but when I try on my new desktop it shows and error message that says my Serial Number does not match my Product Number. Does anyone know anything?

0
F
3 years ago
M
Mobile_Ranger
posted in Razer Support

Can't Register New Headset

I tried to register my new Kraken Tournament Edition Headset, and I got the "item serial number is unknown" error. I double and triple check the number for accuracy, both using the box and the headset itself. Any help you could provide to help me with the registration process would be great. Thanks

2
Razer.Caziel
3 years ago
R
Rackleywiresmart660
posted in Razer Support

CODIGO DE ATIVAÇÃO

Por favor preciso do codigo de ativação para o sorround 7.1 essse codigo nao chegou na caixa como faço para ativar?

1
Razer.Caziel
3 years ago
J
Johnny_Peter_aka_JP
posted in Razer Support

Shipped order

Hello there I need some help pls so I have sent a gift to a friend of mine although when I paid I didn't sign up with my account so now I don't seem to have a way to check the status of the order and when I try to use the link provided by razer on the email I get "Site under Mantainance..." does anyone know how I can check the statusof it? Thanks for your time have a nice day.

1
Razer.Caziel
3 years ago
B
Bennyoaks
posted in Razer Support

Issue connecting to my 144hz monitor

Hi, I’m trying to get 120hz by using a USB C to DISPLAYPORT from my Razer blade stealth 2019 to my external monitor (optic mag24c). Every cable I’ve used displays flat colors onto the monitor as seen on the video I’ve attached.. usb c to hdmi works fine on 60hz but if I change to 120hz, the monitor flickers constantly. Any suggestions to fix the problem would be great, thank you. my blade has the Intel 10th gen i7 and gtx 1650 I've tried the razer care support and they are no help

0
B
3 years ago
M
majorbean_
posted in Razer Support

Broken integrated gpu blade advanced 15? And other issues (RZ09-03017WM2)

Hi all, just asking to see if there's some way to stop using the integrated intel GPU graphics on my Blade 15 Advanced Mid 2019 (RZ09-03017WM2) and just drive with the 2070? Essentially I just think there's some weird issue with it, my screen often starts flashing black in places, and when i connect an external monitor everything gets rather slow and the Blade just heats up a lot, my idle temps are already about 60/70C so you can imagine this isn't very pleasant I've done the whole preferred graphics processor thing in the nvidia control panel, and the option to switch dwm.exe in the Nvidia control panel is also just blocked out so that's not an option. I've also had a look around the bios per the recommendation of people online but afraid there's no luck either. Another weird issue is when i close and open the laptop lid again (into and out of sleep mode), things are strange and my screen can flash black, everything is slower and my laptop runs even hotter. Absolutely no idea why.

0
M
3 years ago
A
ADoberman
posted in Razer Support

My Razer Mamba Wireless Receiver Got Lost

I lost my Razer Mamba Wireless Receiver and have been trying to find a way to buy a replacement. I live in Canada, so I have slim pickings, but I found a website called Razer Care. Upon some digging I found my receiver and was ready to order it, but I couldn't. Even though it had said Province/State, I couldn't pick Canada. I was enraged, so I tried calling Razer Support and as always they were "too busy". Does anyone have any ideas on how I can get my Receiver back?

0
A
3 years ago
D
DaikonGod
posted in Razer Support

Razer Basilisk Ultimate Dock's Light Doesn't Stay On?

Unless I plug my dock in my Razer Blade 15 the light effects that I choose doesn't stay on, is there anyway to fix this or I'm stuck with this many cables? 😭

0
D
3 years ago
M
Mike_Evans_Connor
posted in Razer Support

Razer Synapse 3 Various Issues

I have been buying razers products for many years now, and the transition from Synapse 2 to the new Synapse 3 has made my whole gaming experience a headache. On a daily basis, Synapse 3 will randomly freeze up for no apparent reason, and it makes me go thru task manager and close every single razer process (including the backround ones) and then I have the reopen synapse as administrator (which takes another 5 minutes) and then the program will work fine... for about 2-3 hours until I have to repeat the process. I'm not finished either, along side of the program freezing often, I come across my profiles not loading very frequently. Yes, I have disabled all of my anti-virus programs, Yes I have reinstalled Synapse 3 (Using Revo Uninstaller to remove all leftover directory), and Yes I have tried this on a different device. It doesn't change. This makes my whole gaming experience very annoying, and I have considered many times to sell all of my Razer products for a different company, but

0
M
3 years ago
L
LemonZilla
posted in Razer Support

My Razer Blade 15 keeps toggling between battery and AC when gaming

So here's my issue, I bought my unit last year and used it for six months, then the problem occured for the first time : when gaming or working on demanding tasks, the blade keeps toggling between AC and the battery and even consumes some energy from the battery as its percentage drops. Naturally, I've sent it in for Razer to repair it and normally, the issue was solved when I tested it. But after 4 months now, it happened again. And keeps happening. I'm constantly on the move and this is my main unit for work so each time I send it back in, it means I have to wait for it and use my crappy old PC which can't even hold a charge. I'm really tired of all the logistic problems this creates for me and it just makes enjoying my razer blade impossible. I need a solution, guys. I'm really tired of this problem.

0
L
3 years ago
B
BlueYonderplaneurban110
posted in Razer Support

Razer Mamba 16000 cable replacement

Hello, Unfortunately, my cat ruined the USB cable that came with my Razer Mamba. Is it possible to acquire a replacement cable in Europe? I can only find a replacement parts store for the US (https://razercarestore.razer.com) Thank you in advance Ricardo

0
B
3 years ago

Badges

  • Vanguard
    Firebat246has earned the badge Vanguard
  • Vanguard
    FiszPLhas earned the badge Vanguard
  • Enlightened
    FiszPLhas earned the badge Enlightened
View More
CookiesCookie settings