Razer Support | Razer Insider

Razer Support

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  • 38,577 Threads
  • 56,029 Replies

38577 Threads

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axr2nv
posted in Razer Support

Issue with mamba elite/razer synapse 3

Hi all, Kinda at my wits end trying to fix this and didn't know wherelse to turn. After about an hour of using my pc my mouse goes bad. This is connected with synapse 3 and only occurs when this is installed. Basically it lags the whole system until I restart, unplug and plug back in mouse or uninstall synapse 3. Task manager shows system interrupts using CPU % when the lagging is occurring. But only about 5% usage. Any help would be greatly appreciated Thanks Michael

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A
3 years ago
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Cyanyeh
posted in Razer Support

Razer kitty - Twitch alerts not working?

So I have the razer kitty headset and I've downloaded the streamer companion app. Twitch and streamlabs is connected. But for some reason it's just not reacting to alerts from twitch. such as when someone follow me. Only the donate alert works when I test the widgets in streamlabs, which is the only alert connected through streamlabs. But all the alerts connected through twitch does not work when I test them OR during stream...

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C
3 years ago
stonejpro
stonejproInsider Mini
posted in Razer Support

Battery Saver - Synapse - missing?

Hi! I have a Blade 15 Base (2020) - I noticed that in Synapse>Performance - there is no "Battery Saver" mode. I have this on my Stealth - but not the 15? Is that an error/glitch? TIA! Jesse

0
stonejpro
3 years ago
H
hitSpanishViridian264
posted in Razer Support

Razer Core X Drivers??

Can someone help me find the page with drivers for the razer core X? The page here provides links to the master guides and drivers but both links go to the master guide page. I remember finding them through some arcane method when I first got the core but I haven't been able to find them!

1
J
3 years ago
K
kaionii
posted in Razer Support

MacOS 10.12.6 Synapse not connecting

Hello, I recently bought the Razer Kraken Kitty Edition and it is working (I can hear audio and my mic is working,) but I am having trouble changing the colors for the Kitty Ears. I have downloaded through **THIS** thread I found on this site, more specifically I used **THIS** link to actually get synapse. Every time I open up synapse I get a blank screen that says "Please connect a Razer Synapse enabled device" This is very confusing to me, I am not trying to stream on Twitch or anything like that, I just want to change the colors for aesthetic reasons. I have downloaded different types of Synapse 2.0 for different MacOS types, and all have given me the same message... I even made an account and registered my Kitty Krakens on there. Are the Kitty Krakens not compatible with Synapse and I can only change the colors through streaming? I have tried to fix this for a few hours now and I've seen every youtube and reddit forum that I could find... What am I doing wrong?

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K
3 years ago
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CORALbizXanadu132
posted in Razer Support

In game mic not working

Using wireless Razer Thresher on Xbox one. In game mic not working, sound coming thru okay but can't chat. Mic appears to be working in party chat setup on main xbox screen but not when load into game play e.g. call of duty or fortnite squads. Have tried switching between party chat and game chat. Have tried turning on and off party in main xbox screen. Have tried updating controllers (but headset is wireless and not plugged into them anyway). Any ideas much appreciated.

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C
3 years ago
K
kasmthn
posted in Razer Support

Razer Cortex deleted and reset my games saved and hours played.

I had different games saved on my Razer Cortex library, and I had my hours played saved on the games (about 150+ hours), and yesterday I decided to open up Cortex to discover that all my games saved had been gone and it was reset to default games that the computer scanned for. The hours that I had on some of the games were also gone, it was like Cortex just deleted itself and installed again. Any ideas?

0
K
3 years ago
Z
z-fighting
posted in Razer Support

Left fan has broken (any way to disable temporarily?)

Hello, I have a Razer Blade 15 2018 laptop for 7 month. A week ago the left main fan started sound noisy from time to time. But today it started producing loud noise sounds and then stopping (I may guess it's some safe mechanism). So basically it works for 10 seconds, then sounds loud, then stops, then works again for 10 seconds.. What can I do in such situation? I don't want to damage the fan finally, but on the other hand I need to use the laptop for work. Is there a way to disable only one fan? And how can I replace or at least diagnose the fan? Thank you in advance. Hope for your fast reply.

4
Razer.Speedcr0ss
3 years ago
J
jeffmcd1979
posted in Razer Support

brand new keyboard. cynosa lite. serial number not recognized by site

im trying to register this keyboard. its asking for a 15 character code which i am inputting correctly and its not going through. the support page asks for the same serial but of course has the same problem which leads me here where i shouldnt have to go for something so simple. on the keyboard it shows S/N:xxxxxxxxxxxxxxx and i know the S/N: isnt included. just the x's code. ive tried uppercase and lower. changing the "S" to a "5" when its clearly an S. any help would be great. thanks.

1
J
3 years ago
D
DarkChestnutpolyOPAL613
posted in Razer Support

Razer Kiyo autofocus and manual focus not working

Hi am having problems with my Kiyo, I can't seem to change the focus. Using the Synapse controls AF doesn't auto-adjust and the manual focus option does manually focus as well. All OS and driver updates have been applied. Any suggestions?

9
Razer.Speedcr0ss
3 years ago
R
retrobestLightKhaki918Insider Mini
posted in Razer Support

Track Pad deformation

Guys, does anyone else have similar problem? (see photo). My 2017 Blade looks like it's inflated. I guess it's because of heating. Though I'm not gamer. It's been like this for a while and it's getting worse... Thank you.

2
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3 years ago
R
retrozoneWine820
posted in Razer Support

Razer Nari static/robotic voice when using mic

I'm having the exact same issue as discussed here: /razer-nari-new-issue-static-mic.52255/ I already reinstalled everything and the horrible sound persists

0
R
3 years ago
N
nicolelillieann
posted in Razer Support

Razer chroma on ps4

Hey guys I recently bought the Razer kracken kitty headphones and I WAS able to connect chroma while the headset was connected to PS4 but now I'm not able to and idk how. The chroma butt on the headset doesn't light up and the lights are on just white, trying to make them a static colour for the ps4

0
N
3 years ago
Rx7spd217
Rx7spd217
posted in Razer Support

Nari Ultimate wont pair with dongle

My brand new Nari Ultimate headset won't pair with the dongle that came with it when using the pairing utility and the mic quality has a lot of static.

0
Rx7spd217
3 years ago
M
Melsheimerrc
posted in Razer Support

Free game code

I was wondering if anyone knows how i get my free rainbow six siege game code after buying a razer computer?

0
M
3 years ago
D
Densons50
posted in Razer Support

Ordering a Razer Blade 15 Advanced 2020 max spec from Razer EU store

Hi. Thinking about buying this Razer blade 15 advanced , shipping to my country - Latvia. How long does the shipping take, and does it only ship from Hong Kong ? I see many people with delayed deliveries from Hong kong. Please, someone explain where do they ship from if I order to an EU country from EU site and IS IT reliable , refunds etc. Thanks, kind regards

1
Razer.Caziel
3 years ago
A
AbsoluteZeroevertrend749
posted in Razer Support

Cracking Sound when opening/closing my RB15

Hey there, in march I sent my laptop to a repair facility to repair my noisy fans. When I got it back, after some days it startet to do those cracking noises when even I open/close the laptop. (at the right hinge) I didnt contact the support imminently since I needed the device for my master thesis an dhoped it would vanish after some weeks. But here we are 4 months later and it didnt stop; so I wanted to ask if there is anything I can do on my own to make it stop WITHOUT losing my warranty and/or sennding it for repair again? Link to video: https://streamable.com/quczto (it seems to getting worse; It was never as loud as it has been when I just took that video few minutes ago) Hope you guys can help me Many thanks

1
Razer.Caziel
3 years ago
R
Rahman0265
posted in Razer Support

Can you help me ?

I have purchased a Razer Thresher Ultemate and lost the box and could not get the Surround code. I registered the product but did not get the code yet, what should I do?

1
Razer.Caziel
3 years ago
F
freshStizzaTANZANITE280
posted in Razer Support

Ads on call of duty

Ive tried multiple mice on my pc but when i ads in call of duty it sometimes just un-aims me and i only got the mouse less than a year

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F
3 years ago
S
Swervy741
posted in Razer Support

Blackwidow Chrome V2 Dead Key

My Blackwidow Chroma V2 has just recently started having problems with dead keys after 2 years of use. My warranty ended recently and suddenly the "M" key stopped working, and the "G" has been in and out. I cleaned the entire keyboard and still nothing. The light under the key still shines. Is there any way to fix this issue?

0
S
3 years ago
J
jowinn
posted in Razer Support

Basilisk Ultimate Wireless Scroll Wheel Issues

I've noticed since I got my new wireless mouse a few months ago, when I use the scroll wheel it will sometimes miss the first tick in either direction. I have to scroll up twice before it registers the motion, same scrolling down. It is an intermittent issue, but definitely noticeable in games and on tall web pages. The issues persists both wireless and plugged in. I've tried moving the mouse from USB 3.0 to 2.0, updating the drivers, blowing canned air into the wheel. Nothing seems to have worked. Is anyone else having a similar issue? Is there a fix I've overlooked?

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J
3 years ago
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CadallacticAmnesia
posted in Razer Support

Serial problems

ok. My laptop has been stolen. The police need the serial number. I registered it the day I bought it but can't find the serial number on the website. What do I do?

1
Razer.Caziel
3 years ago
J
Jazzy_Jay0432
posted in Razer Support

Razer Phone 2 USB-C Headphone DAC Adapter

Hi, So I noticed that my Razer Phone 2 USB-C Headphone DAC Adapter has been acting up. It only works if I hold the wire in an exact position. I think the internal wire might have gotten kinked or slightly damaged. Is there a way to either fix it or get a replacement? My headphones and the phone itself seems to be working fine. It's definitely the wire of the adapter. I can't find any replacement on the Razer store, Amazon or Bestbuy. I remember it being there a few months ago but I haven't been able to find it again. Thanks.

1
Razer.Caziel
3 years ago
F
Fish53
posted in Razer Support

Serial Number does not match Product Number - Razer Sypnase

I really need help registering my Razer Viper Ultimate to Razer Sypnase and It worked on my laptop but when I try on my new desktop it shows and error message that says my Serial Number does not match my Product Number. Does anyone know anything?

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F
3 years ago
M
Mobile_Ranger
posted in Razer Support

Can't Register New Headset

I tried to register my new Kraken Tournament Edition Headset, and I got the "item serial number is unknown" error. I double and triple check the number for accuracy, both using the box and the headset itself. Any help you could provide to help me with the registration process would be great. Thanks

2
Razer.Caziel
3 years ago

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