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Razer Support

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  • 38,312 Threads
  • 55,745 Replies

38312 Threads

J
Jakepops
posted in Razer Support

Razer Firefly malfunctioning

I received a Razer Firefly (hard edition) as a Christmas gift a couple months ago and after just a couple days of having it I got a notification on windows stating something along the lines of "The last USB device you used malfunctioned and windows does not recognise it." I wrote it down to a one time error so I unplugged it and plugged it back in, worked for about an hour and then got the same error, I have tried multiple different USB ports and I have the latest drivers for the Firefly, I wrote it down to maybe some sort of overheating error so I left it for a little while and then plugged it back in yesterday, it worked for the whole day, I thought it had fixed itself, but when I woke up this morning and turned my PC back on it malfunctioned after around 25 minutes, I'm not quite sure what to do now. I have searched the internet far and wide for any solutions and none of them worked, it happens on multiple different Chroma profiles so it's not that. In case it means anything, I am u

1
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5 years ago
L
LuhLogo
posted in Razer Support

Razer Firefly Hard Edition

Hi guys, I need a support I've been having trouble since I changed the keyboard, mouse, and headset. Now when I connect the pc with the Firefly connected it stays on the Bios screen, without doing anything, I can not even click "F2" to enter Bios. When I turn Firefly off, the PC starts up normally, no problem, I already changed the USB port but it did not work, I'm up to date with Bios as well. Desktop: Motherboard: Asus Maximus Hero VIII Processor: i7 6700k Memoria Ram: 16GB Corsair DDR4 1 SSD (Windows 10) 1 HD 1GB 1 HD 4GB 4 Fan 120mm Watercooler H80i GT GTX 1070 OC Strix Asus Corsair CS 850M 850w Razer: Keyboard Razer Huntsman Mice Basilik Base Station Headset Razer Headset Kraken 7.1 v2 Chroma Mousepad Firefly Hard Edition

3
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5 years ago
V
Vitodog1
posted in Razer Support

Razer Atheris not responding

My RazerAtheris is connected by Bluetooth, but is not responding.

0
V
5 years ago
M
Merkury90
posted in Razer Support

Blackwidow Elite Green - no "fn" lighting for custom keys

Hello. Since today I'm a happy owner of Blackwidow Elite Green Switch. I was going around Synapse trying to figure out what I can and cannot do with this device. I have found that I can configure additional buttons to work togather with "fn" key. In instruction I read: (...) When the "fn" key is held down, all function keys with secondary functions including other keys which you can combine with the "fn" key will light up. Pressing the fn key in combination with the function keys will activate their secondary features on your PC. (...) However it is not true in my case. I have configured for now key 1, 2 and 3 to launch certain apps when pressed togather with "fn" but they do not light up when "fn" is pressed. Is there something I need to do additionaly to make it work or is it know bug/feature? Best regards!

1
M
5 years ago
D
DreddyBZH
posted in Razer Support

Synapse 3 doesn't install

Hi I just bought a Tartarus v2 and after pluged it in, I tried to install Synapse V3 (from official link : https://www.razer.com/synapse-3) to my system (Windows7 64). When I run the installer (RazerSynapseInstaller_V1.0.102.135.exe) I have the following message : Failed to write installer file (No such file or directory) Is there somebody with a solution? Thx by advance DreddyBZH

1
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5 years ago
N
nicscap1
posted in Razer Support

razer black widow 2016 - broken fixing pin?

hello, I own a Razer ultimate edition 2016 and a few weeks ago I started having problems pressing some keys. In particular the problems are with the central letters, ie y t b g ... I decided to remove the keys and clean everything and already after removing them I notice that a white fixing pin is missing just near the y. I decided to remove the whole keyboard and confirmed my problem. How can I solve? I attach a photo because the term fixing pin I do not know if it is correct and I do not have an adequate translation. thank you

0
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5 years ago
B
Being_Parzival
posted in Razer Support

Razer Blackwidow Elite Keeps Disconnecting

So I recently bought the new Razer Blackwidow Elite. I plugged to my pc, the Synapse software prompted for an update, I clicked install, I was able to use the keyboard for like 10mins before I restarted my pc bcoz the software wanted me to and that's when the problem started. After the restart every time I launched the Synapse 3 software the keyboard keeps connecting and disconnecting. Only way I can use it if I close the software every time but then I loose all my rgb profiles and Razer Hypershift can't be used. The Blackwidow Elite connects and as soon as I am able to do anything it disconnects if the Synapse software is running. Razer support please help!

4
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5 years ago
R
RadioActive528
posted in Razer Support

Electra V2 Microphone not working.

So I have this Electra v2, that's 2 months old, the mic used to work well, but every time I switch my pc on, I had to pull the plug out and put it back in to reconnect the mic. now it doesn't even work. I tried every combination, and it doesn't work. Is there any way I can get the device replaced? It is still under warranty. the headphones work perfectly fine, it's the mic.

2
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5 years ago
jtriffitt
jtriffitt
posted in Razer Support

Mouse Speed

Playing Diablo 3 and other games my Razer naga trinity mouse seems to speed up and then go back to normal every so often. tempted to switch mouse as it is getting really annoying now.

3
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5 years ago
P
Povell42
posted in Razer Support

Synapse 3 startup disconnects monitor

Whenever Synapse 3 boots up on my computers startup, my monitor disconnects and says there is no signal. It sometimes comes back on, but frequently I need to unplug and replug the HDMI cable. I have confirmed it is Synapse 3 app causing it. I have uninstalled and reinstalled the program with no change to the issue. I have also made sure the program is set to startup in tray but it still boots up on my screen. This happens on both my Samsung Q6FN and a Vizio M-series TV plugged in HDMI to a GTX 1080 card

0
P
5 years ago
I
IAmYoNana
posted in Razer Support

Blackwidow TE Chroma LED Problem

I just bought my keyboard today and my F10 key does not seem to change colours like the rest did It is stuck in white.i even turned of the lights but only the F10 keys continued to light up in white. Is there a way to fix it? Or do i need to get it change?

1
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5 years ago
K
kappasippo
posted in Razer Support

R3 stick problem on razer raiju (te)

My razer raiju tournament edition r3 has drifting problems too how can i fix it?

8
R
5 years ago
N
NecroSyri
posted in Razer Support

Razer Nage Elite Chroma only move vertically

Hi, Recently my naga stopped working, it happened suddenly while playing (SLay the Spire, if that matter). The cursor was suddently blocked, and only moved vertically. I already had a few problems sometime with mouse not responding correctly, but it wasn't often, and I just had to unplug and plug it againt for it to work. This time, when I plugged it back, it worked for a few seconds, and then only vertically again. I've tried uninstalling drivers, Synape, cleaning everything, and pugging it back after reinstalling everything, it worked for like 1/2h, and stopped, no matter what I do (can be playing any game, or just browsing web, or even doing nothing and staying on desktop, nothing in particular that triggers this bug) I contacted support, they gave me 2 things to try : Unplug, and plug while holding left, right and middle click. I heard the windows pairing noise, mouse light didn't turned on, and mouse was totally unresponsive. I unpluged and repluged, it worked for 10 mins before

3
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5 years ago
S
SharkyCat
posted in Razer Support

Razer Nari Static Issue

Hi, I have the Razer Nari Ultimate. It also was coincidentally my first Razer product. I've had it for about three months, and have been loving the headset. Suddenly, instead of sound, there was just static. I did searching online and found out that to get the sound dto work you have to uninstall Razer Synapse 3. I uninstalled it and the sound works fine, but THX and haptic feedback do not work. These features were the main reason I bought the headset over other brands, and it dissapoints me that they do not work. Also, I re-installed Synapse and let it update, but the issue persisted. Is there any way to get the headset to work with Synapse and the other features?

3
Razer.Caziel
5 years ago
M
MrSnuffilufigus
posted in Razer Support

Nomma Sound Issues

I just got the Nomma, but sound is only coming out of one speaker. How do I fix this?

1
M
5 years ago
P
Parlays
posted in Razer Support

Wanting to do Business with Razer and I need help.

Hi, I was wondering if anyone can tell me how to contact some higher-ups in Razer. I got a big business proposition in mind but have no clue on who and how to contact for this kind of deal. Can anyone help?

7
P
5 years ago
J
jairocesar194
posted in Razer Support

razer cynoza chroma e naga 2014 nao funciona

pessoal tenho um teclado razer cynoza chroma quando eu vo abrir o studio no sinapse 3 aparece a seguinte msg quando eu clico em ok , volta pro painmel principal, o meu teclado ta listado como dispositivo compativel. Alguem saberia dizer porque eu não consigo acessar o studio, pra configurar a iluminação do meu teclado? ja desinstalei e reinstalei, ja instalei atualizações e ate agora nada. se alguem poder me ajudar desde ja eu agradeço, até mais.

9
Razer.Caziel
5 years ago
G
gszauer
posted in Razer Support

Stealth 2019, Audio Driver?

I have two (2019) razer blade stealth's, both of them are the graphics model. Both have issues with the speakers where as soon as any audio plays, the speakers just start to crackle. It's pretty annoying. With the default drivers, i have to turn the volume all the way down, then mute it to make the crackle stop. I found this reddit post about a similar issue. Downloading and installing those drivers helped the sound not be as bad, but it's still there. On the bright side, if i just toggle mute it goes away without needing to bring the volume slider down. The driver downloads page for this laptop is empty. So, two questions: 1) What is the correct audio driver to use 2) Is there an ETA on when i can get all the drivers for this machine?

2
Razer.Caziel
5 years ago
0
0bryan
posted in Razer Support

Can i use razer leviathan mini while charging?

i plugged both the USB and audio cord on my pc. i want to charge the leviathan mini with my computer while using it. is it okay to do this or will it break because of this?

1
Razer.Caziel
5 years ago
X
xlighx11
posted in Razer Support

Razer Deathadder Elite Chroma Lights Freezing

I cant fix it, my razer mouse 1 week old, I selected Spectrum Cycle as my effect after like 3 cycle the color will freeze. tried both synapse 2 and 3(currently using synapse 3) and still the same updated to the latest version. also tried deleting all profiles and clean install still the same after and after. I tried to end task the LEDKeeper and it works but only for a moment like 3 cycles again and freezes. I think it is software fault more than just hardware. using windows 10 64bit updated to latest. oh by the way here is the video footage. Thanks, Pls it is my first ever razer product and I order Blackwidow Chroma v2 I don't want to get disappointed.

4
X
5 years ago
T
Tjteabaggins
posted in Razer Support

Razer phone 2 Bluetooth connection problems

I am having some issues trying to connect my phone to my car via Bluetooth. My phone just says it cannot communicate with device when I try to pair but shows up fine in the bluetooth list My car requires a pin to connect to Bluetooth. This canntc be turned off as far as I know. Anyone find any solutions?

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5 years ago
D
daemyar
posted in Razer Support

i cant turn the lights on BlackWidow 2014

Hi my Synapse 3 can not detecting my keyboard BlackWidow 2014 and on Synapse 2 i dont have the effect button all i can do is changing the brightness of logo on my keyboard all lights are off except the logo of Razer I tried to do everything like unplugging the devices, restarting, restore the application, uninstalling, uninstall and update drivers from device manager, etc... But nothing worked for me. I am on Windows 10 i need help plz help me

1
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5 years ago
Q
quickYellowGreen563
posted in Razer Support

mic not working

Hello, After trying all kind of different settings switches, my mic is still not doing anything at all. Tried different ports (USB), but nothing works so far. The sound of the headphone is working properly, but only the mic is the issue. It worked yesterday (1st day I received it). Today started up my pc and my mic suddenly stopped. Hope to hear soon from you guys. Cheers, Arjan

1
Razer.Caziel
5 years ago
S
SHETEEH
posted in Razer Support

Razer Nari buzzing sound

Hello. So I bought my Razer Nari yesterday and it was ok for 6 hours, and then I restarted my PC and when I got on Discord there was a buzzing sound that didn't stop. I also tried on Youtube and it was the same. I changed my input and output on Discord but that didn't work. I went on my Audio settings on my PC and there the Razer Nari-CHAT worked fine, but the Nari-GAME didn't. Then I tried to Change the default format and it worked on the 1 Channel setting, but that only gives sound to my left ear. I also tried uninstalling Synapse and plugged the USB on the back of my PC but still didn't work so if someone could help me I will be very grateful. I will post a video of someone' s Nari having the same issue as mine.

0
S
5 years ago
J
JinNiiSama
posted in Razer Support

Razer Phone 2 display yellow tint problem

So i been searching for solution about this and there was not a single answer. Had razer phone 1 and 2. But my razer phone 2 display have the yellow tint effect even when the colour change to vivid and night mode turn off. Since razer phone doesnt have any display calibration setting, how do i solve this ?

3
R
5 years ago

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