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Razer Support

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  • 38,707 Threads
  • 56,246 Replies

38707 Threads

T
tsn07
posted in Razer Support

No internet with mobile hotspot

Hello! I'm having issues with my Razer laptop when I connect via my cellphone's hotspot. It shows that I'm connected to the internet, but in fact I can't open any websites or download files. Sometimes it does work randomly though, and then disconnects again. I connect via USB and the phone is listed under networks. Everything seems to be set up correctly, but I can't establish a working connection for more than 5-10 mins. Using the hotspot through WiFi doesn't work either. My phone can connect to the internet and works flawlessly, btw. I actually bought this machine for working *outside* the office, and this is exactly what I can't do right now. Kind of disappointing... All the troubleshooting here in the forum and on the Razer website didn't resolve this issue so far. The only thing I won't do is to reset my computer. Any input is more than welcome!

2
Razer.Zionzedd
1 year ago
M
Mag44579
posted in Razer Support

Huntsman Elite LED issues

Hey folks.. my huntsman elite keyboard is having some LED issues. Im not getting any kind of LED functionality at all buy keys are functioning correctly. Ran through reset, reloaded software, plugged into different USB, and still not getting anything. Does anyone have some other suggestions????

1
Razer.Speedcr0ss
2 years ago
J
jasreetpratap
posted in Razer Support

Tartarus pro bootloader

hello. I have a Tartarus pro and this morning it just stopped working. Windows sees it as razer bootloader. I have look online and there doesn't seem to be any one who has had this problem with the Tartarus series. I have trying deleting all of the razer software and reloading stuff but nothing works. please help. Cheers.

1
Razer.Zionzedd
1 year ago
A
Angel_loko
posted in Razer Support

Help with Razer Anzu Glasses and Alexa un synapse

Well I need help with two problems. Someone fell on my Razer Anzu, and the leg broke, well not exactly broke but the leg isn`t in the place. Is there any possible solution? I think in pull out the thing that is in there, but idk if is possible. The second one is that im from Mexico and the Alexa module is not working, I try put my direction in the US but that did not work either. So if someone knows how to make it work I will be very thankfull.

0
A
1 year ago
S
Sunshinic
posted in Razer Support

My keyboards missing

I have purchased two orange switch keyboards and one green switch, when I received my package, there was only one green switch in that box and two orange were missing. I have reported this and more than one week later, there is still no further help and no supplement keyboards to me. Such a good experience for me! This is the first time for me purchasing items here, I wonder what should I do, and have you ever met this before???? so Radisulous and funny!

1
Razer.Speedcr0ss
2 years ago
X
XWarriorJO
posted in Razer Support

Audio Razer Ripsaw

Bonjour, ayant paramétré mon razer et obs studio comme indiqué, mis la sortie audio direct aur obs, je n'ai quand même pas de son. Commentaire puis-je faire ? J'ai plus au moins tout essayé. Merci à vous.

0
X
1 year ago
S
SantiagoDraco
posted in Razer Support

Razer blade pro 17 2022 lighting refuses to stay on

I have tried two different units now so this is not user error. In both cases the machines were new and in pristine condition (no OS modifications/apps. Initially the keyboard lighting will remain on once the Synapse settings take affect (ie the app is loaded). However soon after, including resuming from sleep or not, the keyboard will shut off it's lighting in a couple of seconds. The keys are effectively invisible at this point. 1. This is clearly a bug as others have reported it. 2. For your product team... why do you not use sensors to trigger the lighting when the user is close? 3. Please confirm that this is a known issue and when it will be fixed. I cannot use the system with this as it is painful to find keys and I waste time trying to find any "safe" key to press to reenable lighting so I can orient to the keys. I often use the keyboard in a darkish room and keyboard lighting is a requirement for me (it's one of the main reasons I bought the Razer. A $4500 laptop s

0
S
1 year ago
A
AlloyOrangebussmart777
posted in Razer Support

Nari headphones low volume

Hey I have nari ultimate wireless headphones, they've had recurring issues that I believe to be software related. I have two output options, nari 'chat' and 'game'. 'Chat' has normal volume but bad audio, 'game' has great audio but is stuck at a very low volume. This problem went away about a year ago but has sprung back up. I have uninstalled/reinstalled Synapse a billion times, toggled settings, no luck.

1
Razer.Zionzedd
1 year ago
B
BruSsa
posted in Razer Support

Razer Dock

hello, since i have 3 razer mices and i like to keep them on my desk, is it safe to keep them 24/7 on the dock ? does the battery discharges when or the mouse is taking power from the dock itself while its on it?

7
B
1 year ago
U
urbanworldRadicalRed854
posted in Razer Support

Account deletion

HOLA, ME GUSTARÍA SABER QUÉ PASA SI ELIMINO MI CUENTA. ¿PUEDO SEGUIR USANDO EL CÓDIGO?

2
FiszPL
Vanguard
1 year ago
A
angrycustard
posted in Razer Support

Razer 17 (2022) odd PSU problem

First time Razer owner and looking for some assistance! When my Razer is turned off a period of time lets say overnight or for a few hours during the working day the PSU itself stops working. The green light turns off and I have to physically unplug the PSU from the socket and plug it back on again and after doing this the green light turns on and all is good. Laptop is plugged into the wall 24/7 and having to repeat this process is not good as it will never run from battery nor be taken off power. I know the Razer laptops have a fail safe to prevent over charging could it be this which is telling the PSU to turn off after periods of inactivity or simply a faulty PSU? Thanks for the help everyone.

3
Razer.Zionzedd
1 year ago
G
GoogolLien
posted in Razer Support

SYNAPSE, After updated current version (3.7.429.50715) , driver is keeping crashed

I can not even send out feedback through RAZER SYNAPSE, it always complain network not work but I did have network. After updated current version (3.7.429.50715) , driver is keeping random crashed when using mouse (maybe more crash when switch windows by ALT-TAB, can not be sure 100%) or locked window and login again. Last version has no such problem on the same hardware and windows update. My desktop: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz 3.60 GHz 16.0 GB Windows 10 Enterprise 21H2 installed ‎2021-‎04-‎17 OS Build 19044.1706 Windows Feature Experience Pack 120.2212.4170.0 NVIDIA GeForce GTX 1060 3GB

1
Razer.Zionzedd
1 year ago
S
Sandwich9
posted in Razer Support

Razer seiren x

Hello, when i plug in my mic, i get the windows plug in sound, but the mic doesn't seem to connect to my pc, and the mute light doesn't turn on.

1
Razer.Speedcr0ss
1 year ago
I
IonicAtlas
posted in Razer Support

Razer Man'O'War Headset no longer pairing with 2.4GHz reciever

Hi All, I was cleaning through my house the other day and found my old Man'O'War headset and figured I'd set it up, but no matter what I do it'll just blink and never pair with the adapter. Since the product is no longer being sold, there is no free support for it, and I'm kind of stuck trying to figure it out. The headset's got no damage whatsoever, and was barely ever even worn more than once or twice, but won't pair with its own receiver. I had this issues yeaaaaars back, even got the old support emails from back then to show for it, which is how it ended up not being used, but I'd love to be able to get it working again. I suspect that it had some sort of update on either the receiver or the headset that made them incompatible, and I'd like to get them working together again. Ultimately, it was because this thing stopped working after an update a few weeks after I bought it I stopped buying from Razer, and I'd be willing to give them another shot if the thing worked. If anyone

1
Razer.Zionzedd
1 year ago
O
OgreOdorlinkhead930
posted in Razer Support

Headset microphone not connecting/working

I recently bought a Razer cracking headset and the audio for the headset works just fine, just a microphone is not connecting, can anyone help me?

1
Razer.Zionzedd
1 year ago
I
IVORYpolyUltraRed262
posted in Razer Support

Issue with my Razer Cortex and Valorant

Hello, I am having an issue with my razer cortex where it says that it cant get my games current settings and that i have to restart the game or change its settings, i tried doing that and it still stayed the same. Another problem im having is that when i try and click " start game " this shows up, ( last image ) and the main problem here with both of the issues is that when i try and use the digital vibrance it only works when im in the menu to select the adjustments, when i click save and exit it it goes back to normal and the setting changes didnt do anything

4
A
1 year ago
P
pulseGingerGARNET030
posted in Razer Support

Razer Blade 15 3080ti 12 Gen 2022 - Benchmark score discrepancies

I was wondering if anyone could give me ideas why I can't reach the benchmarks I am seeing in reviews. The reviewer with the same model reached 12,800 levels for Time Spy 3DMARK. I am able to get 10,690. I have Synapse System Performance mode set at Custom - Boost - High https://www.3dmark.com/3dm/75231277? They also were getting a Geekbench 5 score of: Single-core - 1,750 Multi-Core - 13,334 My Geekbench 5 Score: Single core - 1814 Multi Core - 11338 All tests were performed with the laptop plugged in. Thanks!

0
P
1 year ago
T
TheGreatAzrael
posted in Razer Support

Razer Blade 15 camera and mic don't working

I have a Razer Blade 15'' base model and the camera and mic aren't working and they don't appear in the device manager. I already tried following these steps: https://mysupport.razer.com/app/answers/detail/a_id/3801/~/the-built-in-camera-on-my-razer-blade-is-not-detected?_ga=2.239285893.745962458.1652556527-161733640.1652399052 but nothing happens.

0
T
1 year ago
A
AxeRoot
posted in Razer Support

Replace circuit board in Nari headset

Hi, My USB port in the headset has been damage so the charging does not work. I took the headset apart and it looks like the small circuit board holding the USB port and on/off switch can be easily replaced. But I can't find anywere to order it from. Attaching pictures of the Can anyone help?

0
A
1 year ago
C
CaveOfKobolds
posted in Razer Support

Audio Switching Still Unresolved

Hello, I've had the (apparently common) issue of audio switching between THX (which does not work) and Stereo with a Razer Kraken Ultimate. Every time it does so, the following happens: - Apparently diverts all system resources to itself as literally everything else freezes and drops framerates/ping - Makes a loud, fun "pop" sound in my ears that is probably going to give me tinnitus - Stops Spotify from playing anything, somehow switches from the song to a radio, and gives YouTube a heart attack Things I have tried to fix it: - Clean out grime from both USB port and USB on the headset - Uninstall and reinstall Razer Synapse three times - Uninstall and reinstall all audio drivers on my computer - Disable THX - Re-enable THX - Disable literally all other audio devices so it can't try to switch to them (it just disconnects itself and cries instead) - Pray to Razer Jesus - Switch the USB port I'm using (all 3 on my laptop have the exact same problem) - Run system sound diagnostics on

0
C
1 year ago
T
todayEmeraldquick355
posted in Razer Support

LED Keyboard issue

When i turn on laptop (razer blade 15), keys "F1","1","Q","A" and half of "Left shift" constantly light, even if i turn off lightning in razor synapse. I tried to reinstall synapse, and issue still here.

3
Razer.Speedcr0ss
1 year ago
FireFighterX540
FireFighterX540Insider Mini
posted in Razer Support

Razer Blade 15 Advanced (Mid 2021) keyboard

So i just got this laptop brand new about 3 weeks ago, and i feel like ive been spending so much time trying to figure out why they backlighting doesnt work on my keyboard, well it works when it wants to, about one out of every 30 restarts itll work but once it goes to sleep ill lose it again for who knows how long. Ive factory reset the laptop, updated drivers, uninstalled and reinstalled Synapse, and now ive reached out for support, anyone here know a trick or a fix?

1
Razer.Zionzedd
2 years ago
K
K7alidXDGamer
posted in Razer Support

I have accidently scratched off 7.1 surround audio activation code.

Hello, I unintentionally scratched off my Razer Blackshark V2 X 7.1 surround audio activation code. I am so frustrated since I scratched it off right at the moment when I unboxed my product. So please, I am requesting a razer employee's assistance.

4
N
1 year ago
1
1152097
posted in Razer Support

Flashing black/white screen & refresh rate issues

Can someone help me? I have razer laptop 15 bast model 2019 and every once in a while(happens alot when i am playing games, around once every 5-10 minutes) my screen flashes black or white for like once second and then it'll go back to normal. Except when this happens, my roblox or whatever game im playing crashes and or white screens and i have to close it then re open it again. The light/color of my screen also tends to get more white/bright after this happens. It is causing lots of issues because it happens like mid match all the time. How do I fix this? Also my computer says it can go to 144hz but when I go to settings and try to turn it to 144hz it wont let me its like its capped out. Someone please help, and fast.

1
Razer.Zionzedd
2 years ago
N
narwhalg2g
posted in Razer Support

Cortex Beta not tracking games?

I had this issue on the previous edition, but it would track everything except Red Dead Redemption 2, even if I opened it from the Cortex launcher. Now, no matter what I play, no matter where I launch it, it won't track my FPS. I don't understand what's going on. I don't have anything blocking it from tracking them, and I'm starting to get frustrated searching for an answer and coming up with nothing. Anyone got an idea? Specs: Operating system: Microsoft Windows 11 Home (10.0, Build 22000) Processor: 11th Gen Intel(R) Core(TM) i7-11700KF @ 3.60GHz 8/16 Motherboard: ASRock Z590-C/ac RAM: 16 GB Hard disk: WD Blue SN570 1TB (931.5 GB/Fixed hard disk media) Graphics card: NVIDIA GeForce RTX 3060 Ti (8 GB) Monitor: Acer America Corp. SA230 (1920x1080 / 23.1 Inch) Sound card1: Realtek High Definition Audio Sound card2: NVIDIA High Definition Audio

3
A
2 years ago

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