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Razer Support

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  • 38,080 Threads
  • 55,519 Replies

38080 Threads

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Narwhalz4Lyf
posted in Razer Support

My Razer Nari Essential's audio keeps peaking and it hurts my ears

It is exactly what the title says. In certain voices my audio will keep peaking and it makes a high pitch noise. It does this with thx on and off. I have tried switching around the usb ports and nothing works. I have messed around with the eq and it happens on all the presets and my custom one. Someone please help. FYI bought this renewed on amazon so tell me if i got a defective product and if i should try to get a refund

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N
3 years ago
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techDarkImperialBlue326
posted in Razer Support

Replacement parts for older products in EU?

Hey I was wondering if Razer support is able to provide replacement parts for discontinued products. I have a deathadder elite and I the usb plug is a little bent so I want to replace it since the warranty is done anyways. There's a lot of cheap replacement parts online from China but I'm a little worried about the quality and I can't contact the support directly because the warranty is done. Do they have any parts or is everything that's currently available on the replacement and accessory store?

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3 years ago
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ImperialRedAMBERauto547
posted in Razer Support

I need to type password every time i turn on my PC

I use the software only at one device and yet every time i need to type password. I have the checkbox that says "Yay! It's a safehouse" checked and green. This is annoying as frick, can't you auto-login like every other app does...? Also why there is no place for Razer Central app problems? Because it seems to be the app's issue and not synapses because the login popup window is from Razer Central, not from Synapse. I have the same problem like this dude but i couldn't answer there because the thread is closed even though there is no explanation... /need-to-login-after-each-turn-on-pc.49776/

2
Razer.Speedcr0ss
3 years ago
C
CathineaI
posted in Razer Support

Goliathus mousepad light strip dim and unlisted in Synapse or Windows devices

Relevant images: https://imgur.com/a/ifsGoUu (not sure how uploading images to forums works) Sometimes my Goliathus will show up in Synapse and Windows, but most of the time it's like this. The last setting I had it on was all white but much brighter like the rest. It's clearly receiving power since it lights up at all, but it doesn't matter which USB port I plug it in to. Sometimes it will be recognized, but I haven't cracked the rhyme or reason for it. I attempted to initiate an RMA claim but I keep getting a network error. Where do I go from here?

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C
3 years ago
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firstflowHanBlue656
posted in Razer Support

Connection Issues with Core

I have a 2017 Razer Blade Stealth and a Razer Core V1. I bought both refurbished about 2 years ago. Starting yesterday and continuing today, when I plug in the Core, I get a windows notification that it has connected and then I immediately get another windows notification that it has been disconnected (the RGB lighting of the Core turns off and on to match the connection/disconnection notifications). Has anybody else had this issue? Any tips? My thought is that the Thunderbolt 3 port on the laptop has worn out and is causing the connection issues, seeing as not only was it refurbished, but it has also been two years of standard use/wear since the refurbishment. I doubt the problem is the Core or the Thunderbolt 3 cable, I rarely unplug the cable from the Core and both have sat on my desk since I bought them. Both the laptop and Core are out of warranty. Do I just need to eat the cost of having the Thunderbolt 3 port on the laptop replaced? Or am I missing something? Thanks in adv

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F
3 years ago
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phantomite
posted in Razer Support

Black screen

Hello, I tried to update my drivers on my razer blade 15 advanced model with rtx 2070 super. I get a razer logo at the boot up screen, however i am getting a black screen without a cursor. Please help me resolve this issue.

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B
3 years ago
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TheShuttdown
posted in Razer Support

Streamlabs Facebook Integration

With Mixer being gone and some streamers moving to Facebook are there any plans to further Streamlabs' integration with Facebook Gaming? The follower and donation alerts already work but stars, shares, and likes are needed. I have a Kraken Headset and Emote display on the way and would like to maximize their potential. Please let me know. Thank you.

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3 years ago
S
Sheinz
posted in Razer Support

Error razer synapse does not show applications in mixer

Hi, I have a problem. In the application of the razer synapse specifically in the "mixer" section I got the applications and with its 7.1 but now the applications do not come out even when they are running. I would like to know a solution so that they appear to me. My device is Razer Electra V2 USB

1
1
3 years ago
J
Jecotto70
posted in Razer Support

Razer Wolverine Ultimate Do I need a new controller or wire?

Hello quick question... so my controller is having some of the following problems which all led to me not being able to use this controllers... 1)I plug it in then it color changing lights turn on but not the white light which indicates it is connected... I think. 2)The light just doesn't turn on. 3) the controller works!... for 20 seconds max Let me know if I can just get a new wire and be fine or if I need a new controller.

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J
3 years ago
H
HN2023D12002871
posted in Razer Support

Razer Kitty Edition volume issues,whenever i turn my volume up to high it disconnects,is this normal

Whenever im listening to loud music it disconnects my headset and re-connects. i dont know how to fix this. i dont know if i will have to return it and get a new one of if its a setting.if you have any ideas please let me know.

18
Razer.Speedcr0ss
2 years ago
A
ajchicogonzalez
posted in Razer Support

Razers3Coininstaller.dll

so i have been trying to find a way to completely remove razer from my pc an persistently keep getting this file to tell me that i dont have permission an need it from SYSTEM, along wit that CortexLauncher is still stuck in my startup programs. would just like to completely remove it.

0
A
3 years ago
Z
Zohari5805
posted in Razer Support

Razer Gold reload

Hi,i bought Razer Gold top up from 7Eleven store on 23 July 2020..until now still not use it..can i sell it back to 7Eleven store?

0
Z
3 years ago
V
VeryNameBoi
posted in Razer Support

why when starting my computer along synapse 3 it uses my microphone?

i just got my first razer product a razer atheris,and downloaded the razer synapse 3 software,why when putting my laptop out of sleep mode it has razer synapse listening to me on my microphone? it appear on the windows 10 taskbar and also the microphone on settings,its not like i have a razer microphone or something,its using my laptops microphone!

1
V
3 years ago
D
DinoHunter1105
posted in Razer Support

Nari ultimate for xbox 1 static

My razer nari ultimate for xbox 1 has become very static when there is a loud noise. when I got this headset earlier this month I loved it, but now it has static. Is there any way to fix this?

4
S
3 years ago
E
EggplantcoolIVORY513
posted in Razer Support

Keyboard is not working

My laptop has a issue with the keyboard not working at all sometimes. I've tried everything I can to fix it but nothing has worked. I can't even enter my pin to get in. Another thing is the lighting broke a while ago so now it doesn't light up. If there's any way to get the keys to work again and not suddenly stop the next few minutes it would help. I'm considering getting a new laptop since mine is almost unusable at this point

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3 years ago
C
coolboxSmitten441
posted in Razer Support

Problems with my Blade 15 order / Customer Support

Hi all, Just wanted to check whether you have similar issues with Razer / Customer Support. I decided (2 weeks ago) to buy the new Razer Blade 15, upon finalizing my order I realized that I (by mistake - which I still regret) selected the "Nordic lay out" instead of the "US lay out". I immediately contacted the customer support to change this prior to sending out my Blade. However, when I finally came through the queue and spoke to someone from Razer, I was told that my order was already being prepared for shipping. I was advised to refuse the Blade when it arrived, subsequently to wait for the refund and then order the correct version. So far no real issues, it just sucks that this causes a significant delay because of a misclick on my end. So I reached out to the courier (DHL here in the Netherlands) who informed me that this was no problem at all and they would intercept the Blade and return it to Razer. Now, nearly 2 weeks later, my Blade is stuck in customs in the Netherlands o

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3 years ago
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DousanRose
posted in Razer Support

Razer Seiren "X-treme" Static

So I've had my microphone since about June and haven't had any issues until now. Recently, my microphone has been making some extremely ear-piercing static noise. Through the process of elimination, I have been able to determine that it's at least not an issue with the cable. Sometimes if I unplug it and plug it back in, it works fine for a little while but will go back to its static noise. I have considered the possibility that because it is next to my A/C window unit, there's a potential for water damage (which I am PRAYING is not the case). Is there anything else I can try?

0
D
3 years ago
J
JayHa
posted in Razer Support

My Activation code for 7.1 surround sound isn't work.

I bought a Kraken X Headhone today, after setting all stuff, I download the app and insert the code but the app say lincense code is invalid.

0
J
3 years ago
D
DarkCyanroadfresh267
posted in Razer Support

Razer Blade 2080 Max-Q Overheating

Hello, So last year I bought the 2019 Razer Blade with a 2080 Max-Q. It worked fine for about 4 months and then I experienced problems with the heat. It eventually got so bad that I had to send it back to the razer factory. They seemed to fix the issue and it worked fine for about 3 months. Since about last month, I've been having some issues with the heat. I installed throttlestop to help but now even that isn't working. I'm seeing frame drops on games that should run EASILY for the $3000 price tag such as Dark Souls 2 and The Witness. My computer is reaching temperatures close to 100 degrees Celsius even with throttlestop, a cooling pad, cranked up AC, and fans on max. I have GOT to be doing something wrong here because there is no way this is how this product is meant to function. Just a side note, I know for a fact this is a heat problem because I will occasionally place an ice pack under my computer to continue playing and it goes back to the smooth gameplay I wish I could have.

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3 years ago
J
jamyjet
posted in Razer Support

Overwatch chroma lighting not working anymore

Does anyone know how to fix this? Done fresh installs of synsapse, Overwatch is enabled in the app and I've reinstalled overwatch, tried running as admin and forcing keyboard in the settings. Any ideas? Thanks

2
J
3 years ago
J
Jecotto70
posted in Razer Support

Razer Wolverine Ultimate Do I need a new controller or wire?

Hello, I was just wondering I used this controller for approximately a month and then when I started to plug in then one of the following would happen... 1) I plug in the controller then the lights that change turn on but not the white light so I can't use the controller. 2) all lights turn on but I still can't use it. 3) All lights are on and I can use it but then it just randomly disconnects. So basically I was wondering do I need to just get a new wire or do I need to get a new controller? If you guys needed me to upload videos of this happening or anything of the sort just let me know when you respond. Regardless a simple "yes you need a wire" or "yes you need a new controller" would do fine.

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J
3 years ago
J
Jimmerdd
posted in Razer Support

Originial Raiju rz06-0197 Replacement Sticks

My sticks are wearing down, but i want to replace them with the xbox elite ones. i did this with my ds4 controller and they worked fine. but i do not know if the sticks are the same for the raiju, would be a nice upgrade if it was possible. the triggers also look the same as xbox one triggers, but that seems unlikely. thanks in advance

0
J
3 years ago
A
awesomeRussetCITRINE969
posted in Razer Support

i can't install firmware

I bought an razer electra v2, i've been using it for 5 months and suddenly they stop working, then they appeared as conexant with an error 43. One of the solutions I found was to use the firmware updater but it's not working because my headphones are not being detected by any PC.

1
J
3 years ago
Areyn
Areyn
posted in Razer Support

Razer Surround Key Missing?

So i bought and registered my Razer Kraken Pro V2's a long while ago and when trying to move over to synapse 3.0 from 2.0, it required me to enter a key for the new surround software? I got no code in the box when i got my headset and it has been registered on my account for a long time, but I've gotten no email about a key. Have i just not qualified to get one?

0
Areyn
3 years ago
P
pwcarter23
posted in Razer Support

Late 2018 Razer Blade Stealth Keyboard Backlighting Not Working

Hello, I have had my Razer Blade Stealth since about November of 2018. For the first year and a half or so the keyboard lighting worked perfectly fine. However in the past few weeks the lights began flickering and turning on and off randomly. Also often about half the keyboard would be lit while the other half would not be lit. Now the backlighting on my keyboard does not function at all. I cannot turn them on at all. I have tried reinstalling the Synapse 2.0 software, updating the software, restarting the computer, checking all the settings including the power settings but I cannot find out why the backlights are no longer working. I know that I am out of warranty, but I was wondering if there might be other software issues that could be causing this and if not what other options I might have. Thank you in advanced.

0
P
3 years ago

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