Razer Support

Hi, I am trying to run two monitors through my Thunderbolt 5 docking station. However only one monitor boots up at a time.If I plug both monitors in, one of the monitors will boot up and the other one remains turned off. If I turn off the booted up monitor, the other one boots up.All cables seem to work really well individually, supporting 4K resolution at high refresh rates. I’ve also tried using the thunderbolt 5 cable that came with the docking station, but it isn’t helping. What I’ve tried so far (with my laptop closed so it doesn’t have to run the laptop monitor + the external ones at the same time):-Turning down the resolution on both displays to 1920x1080 and refresh rate down to 60 Hz - still not detecting both monitors.-Switching between all 3 downstream ports on the docking station.-Updated my Nvidia drivers and checked for updates in Razer Synapse.-Plugging monitor 2 directly into my laptop’s HDMI port - this works. I.e. the laptop itself supports both monitors.-Plugging my

Please help me. I am looking for the System Recovery Image file. The model is a 15-inch 2023 laptop equipped with the RTX 40 series. When I try to download it from the website, it says that the product is not registered. However, when I go to the product registration page, it says the product is already registered. How can I fix this issue? 

Explain to me how do i pay 150 euros for a mouse that is not detected by the software  ? Just picked up a deathadder v4 pro and i allready  regret not buying a mouse from logitech ?  wtf is this joke . the app was not even working first time after installing it , i had to uninstall , restart my pc, install it again AND NOT WORKING ?  made it work and now the MOUSE IS NOT DETECTED ON UR SOFTWARE ? REINSTALLED AGAIN ,UNPLUGGED THE MOUSE ,CONNECTED VIA DONGLE VIA CABLE AND STILL NOT GETTING DETECTED ? IS THIS A JOKE ? HOW DO I MAKE MY MOUSE APPEAR ON THIS  SOFTWARE ? 

i looked everywhere on the box and couldnt find anything.

Hello,I have managed to lose my detachable microphone, for my Blackshark v2 special edition that I bought in 2021.Are there (still) replacement microphones in stock? I cant find any in the replacement parts.I have tried looking for 3rd party replacements online, however I am afraid of quality issues. Serial Number of the headset: (removed for security purposes) Kind regards,Peter

Hello,I have managed to lose my detachable microphone, for my Blackshark v2 special edition that I bought in 2021.Are there (still) replacement microphones in stock? I cant find any in the replacement parts.I have tried looking for 3rd party replacements online, however I am afraid of quality issues. Serial Number of the headset: (removed for security purposes) Kind regards,Peter

Hi everyone,I just received my Razer Blade 16 (2026) today, but I’m having a major issue. When I press the power button, the keyboard and the Razer logo on the lid light up, but the screen stays completely black. I’ve tried a few basic restarts but nothing works. Has anyone else experienced this with the 2026 model? For a €4,700 machine, this is incredibly frustrating. Any advice before I start the RMA process

I have 2 accounts with Razer, and I am wanting to merge them together. How can I get these merged together so I don’t have to bounce between an active and somewhat inactive email address? This is my main account, so any correspondence goes to an old email and is a challenge to pull up and check.

The microphone on the headphones doesn't work. I have some RAZER Kraken V3 HyperSense headphones that have a microphone but the microphone doesn't work in games. I've done everything I know, I'm waiting for a response from you. Thank you!

I got a old razer blade pro (with switchblade? side screen/ button keyboard thingy) in windows 10 and the FN key wont work at all. Cant change volume, play/pause/next/prev. brightness ect. Diagnostics dont fix it, updating / reinstalling synapses, fn lock even re installing the keyboard. Totally clean this brick is old but well taken care of. its sort of a small thing to not make me have to tab every time I need to pause a song while working or etc. help is appreciated 

This started about a week ago when ever I have the dongle hooked up to use the mouse wirelessly it stutters I thought I had it fixed by updating everything and it was working fine then but now when I try the stuttering is even worse then it was before even with synapse closed fully  

i have seen 2 other posts about the same problem but no fix  i was hopping if someone can tell me if there is one  

i just bought razer naga v2 pro, synapse told me to update firmwarehttps://mysupport.razer.com/app/answers/detail/a_id/15091 but the link return {"code":"401","message":"Unauthorized"}

Hello Is RZ09-0281 able to connect to external monitor, preferably to Apple Display? Does anyone know? Afaik it has TB3 as a port, so it could be able to connect to the display, but I have no idea if UHD 620 version supports DPalt mode. PS: I did already try also: it does connect sound and camera, but no picture. R

okayyy so i have a problem with surround sound as i did not get an activation code with my headset and when i tried to get a new one it said that my product is already registered and when i tried opening up surround sound it told me that u needed a code so in a nutshell im stuck neither can i get a code nor can i open the surround sound application

 Hi, yesterday I received a pair of Razer BlackShark V2 headphones as a gift. When I try to install the software for 7.1 surround sound, I'm having trouble registering my product and getting my activation code. On the page where I'm supposed to do that, I see a message saying that my product has already been registered and that I should contact support, but I can't find a way to reach someone to resolve the issue. Please help.

I have thought of getting the THX Spatial Audio for a while and until a while ago, I was just fine without it. However, I bought the Barracuda headset recently and I like to have surround sound. While trying to purchase it, the billing page would only let me input billing information from Singapore. I don't live there, so I was confused and checked my billing address. I reset all of them just in case, but it won't change. I was wondering if this was a common problem and if anyone knows how to fix this?

Hi, I recently bought the Blackshark V3 X Hyperspeed headset and when I get it into pairing bluetooth mode (flashing blue light on the headset) It doesn’t show up in devices to pair with on my phone, my laptop and my parents phones.  Is this a known problem? I logged into razer  on my laptop and plugged in the headset via usb-c to usb and it worked well, I haven’t tried the dongle yet. I thought I could update the headphones via razer app but couldn’t find anywhere to do that.  Any help would be greatly appreciated as I want to use these via bluetooth. thanks

Good afternoon. My mouse recently started turning off randomly. I've tried everything: mouse firmware, BIOS firmware. This is my favorite mouse, and I really don't want to change it.

Please why was my card not active after purchase,it says been redeemed and I didn't 

Hello, i live in “Georgia, City tbilisi. i know my country is not listed in delivery but i have “delivery address in usa”.But unfortunately i cant purchase item. i was charged for product but i recived refund in 5 minutes. As i see problem is “Shipping and Billing” adresses becouse my shipping address does not match to billing one, but i cant really write my “Billing address” becouse its not listed there.So i hope there is someone to help me, Thank you.

Newly bought Razer card not used by me and it says used 

My problem is i cant do game transaction cuz i lost my number so i cannot top up and change that number, i need help. Ty

So I purchased Razer Gold In paymaya shop section, it immediately took my money and I did not get anything. It is said that it was supposed to send me the code via messages but I did not get it. I wasted about 300 pesos and did not get a single thing. Still whe. I contacted the support of Paymaya they said it was successful on their ends. It seems like Razer itself is the one with the problem

I tried changing the email address, but I am unable to do so because I cannot receive the verification code due to not having access to the registered email. As a result, I am unable to change my email.