Razer Support

Using the Tartarus Pro up until about a week ago, my d-pad binding now no longer work in Fortnite or any application. Please solve this ASAP, this is useless otherwise.

I recently bought a new razor headset from Amazon, it was the razor blackshark v2 x I installed the 7.1 app and it requires the activation code that you get after registering, but the product won't register saying "it has already been registered"

Hi, I have previously had the base plate at the bottom of the seat (Razer Iskur V2XL)replaced on warranty as it had cracked. I am now facing exactly the same problem.How can I get this replaced again and resolved?

I have a Razer Blade 15’’ Advanced Model (RZ09-0421PED3-R341) and the screen simply won’t turn on. First, it just acts weird (occasionally) like a bunch of stripes across the screen. Then stripes across the whole screen like a glitch. Then it simply wont turn on. I dual-booted the laptop so I could switch between my ubuntu installation and the out-of-the-box windows installation. The GRUB page sometimes appears, sometimes it doesn’t i.e. screen still works, only sometimes. Most of the time doesn’t turn on at all. When it does, it’s all weird looking. Anyhow, since it will boot into Linux first, and the GRUB page only sometimes appears, I had to turn the computer on and off a couple of times before I could finally log into the Windows OS.Then I connect to a second screen, and the second screen is recognized as the second screen in the display settings, and connected to the GPU driver. The laptop screen is recognized as the first, conne

my razer deathadder essential isnt coming up in devices when i go into the razer app

Hello,  I recently purchased a Razer BlackShark V2 X.  When I try to register my serial number (Removed serial number) on Razer's website, it says that the serial number is already in use / already registered.  Could you please help me verify if my product is genuine and assist with the registration?  Thank you.

recently purchased a Razer BlackShark V2 X.   When I try to register my serial number (Removed serial number) on Razer's website, it says that the serial number is already in use / already registered.   Could you please help me verify if my product is genuine and assist with the registration?   Thank you.

I have a problem with the razer naga v2 pro scroll wheel. 1, there are  false positives that are very annoying when playing CS. Because of this, the weapon changes at the most inappropriate moment2, when I scroll down, it scrolls up, this happens when I want to scroll the wheel exactly 1 trigger.3, when I set the tight wheel movement and place my finger on the wheel itself, applying a slight movement to it, it "jumps" over its original state and gradually scrolls. I would like to know if these are widespread issues or if I am just very "lucky," and if there is a way to fix it.

Please can you help me out of this mess I've a razer gold that 4 digit is scratch off missing code 

Hi Guys,Purchased Razer Orichi V2 in Jan this year and it seems to have stopped working over the weekend. It seems like the issue is with the dongle. Steps I have already tried.a. Reinstalled the Razer software and drivers.b. Used the mouse and dongle on other computer and it still keeps on connecting and disconnecting. 3. Changed the batteries twice. Also if the dongle is plugged in my laptop takes a lot of time to boot up. Seems to be an issue with the dongle.I have paired the mouse with BT and it works perfectly fine. My other razer mouse which is almost 2 years old works perfectly on the same PC and Laptop without any issues. Is it possible to RMA and get the dongle? Thanks

I recently purchased a Razer Keyboard that is the special edition of SWTOR keyboard.I’ve wanted it for forever, but couldn’t afford it until now.I plugged it into my laptop and installed razer synapse 2. It said that I needed to restart, so I let it. Then my computer kept getting a blue screen of death stating that there was an issue with my SynTp.sys file. I was not prepared for this situation and spent the day recovering my computer. I wanted to try it again, because; I have wanted this keyboard for forever and it feels so nice.Plugged it in again, installed Synapse 2 again, and then restart when instructed to.Boom, Another BSOD. Thankfully, I thought this might happen, so I had a system restore point to go back to.I desperately want to use this keyboard.Am I the only one crazy enough to use such an old keyboard? So, is there something I can do, to keep my computer from wigging out over SynTp.sys?

I am running a Razer Leviathan RC30 from a macbook pro. I am able to get much better sound through the bluetooth connection rather than the wired connection. I upgraded the cable for the wired connection but still no luck. The reason why I would like the wired connection is there is an ever so slight lag on the bluetooth sound when I am watching video so the lips of the person speaking are always a little bit in front of the sound coming out of the speaker. I have tried all the Apple sound adjustments but to no avail. Is this a known issue with the older Leviathans?

I just realized what was going on with the new mapping for the directional thumb pad on the Tartarus Pro after the latest Razer Synapse update.It appears the D-pad's directions are now a one-to-one match with a standard keyboard's arrow keys. This means the "Up" direction on the thumb pad now directly corresponds to the "Up" arrow key, "Left" to the "Left" arrow key, and so on.If you are using custom key bindings for movement (such as WASD), you will likely need to go into your Synapse settings and re-map the D-pad to reflect this new layout. This will help ensure your custom keybinds function as expected.This is a change that many users are noticing, so remapping your keys is a necessary step to get your device working correctly with your personal settings.

Dear Razer Team,I am a big fan of your products, especially your Razer Chroma gaming mice. However, I would like to suggest an improvement that I believe would make the user experience even better.Many users (including myself) notice that the mouse lighting remains on even after the PC is shut down, as long as the mouse is connected to a USB port that provides power (such as Always-On USB). This is not a hardware or driver problem, but rather a matter of convenience.I would like to suggest adding a feature in Razer Synapse that allows saving lighting mode settings directly into the mouse’s onboard memory, so they remain active even when there is no connection to the PC. For example:• Lighting off when there is no active operating system• Lighting always on when USB power is availableThis would give users the choice to decide whether the mouse should glow when the PC is off but U

This happened immediately after a logitech ghub update. I have reinstalled and deleted every profile with no change. It works until i remap a face button.

I want to change the telephone number in my account because the telephone number is no longer active.

I have lost access to my two-factor authentication app as well as my backup recovery codes. As a result, I am unable to log into my account on the global Razer Gold website. I need your assistance to reset my two-factor authentication or regain access to my account as soon as possible. Please guide me through the necessary steps to recover my account or temporarily disable two-factor authentication. Thank you very much for your support.

I have a razer naga pro v2 mouse, i have it fully charged and when i go wireless its saying its not charged and sometimes comes up as offline, its becoming a pain and its a frequently new mouse (bought this year) and i would like to find a solution before having to waste more money 

Heya so i recently upgraded to Synapse/Chroma 4 because of the discontinuation banner in 3 and i must say worse decission in my life. Heres some issues i really need help with:- Synapse & Chroma dont autostart by setting it in the app i only got it working after forcefully putting the .exe into startup folder- This left me with problem 2 now they start up but they dont do it minimized as they should.- my mamba elite doesnt sync its chroma effect with the rest anymore, its detected fine by both synapse & chroma but it just doesnt work. And if i use a standart wave for example its lagging terribly (the glow is) and dims down to minimum for no reason. - My Blackwidow v4 pro sometimes has issues syncing as well but at least the colors do not lag however it now double types and i cant hold backspace anymore to delete things i have to do singular taps- you cant disabled auto updates on either software anymore… razer if you intent to rele

It's an issue that plagues many people, the controller works on everything else just not Game Pass for PC.Here's how to fix and get the controller working in Game Pass games on PC: 1. Right click Start button, open Device Manager2. Scroll down to "Xbox 360 Peripherals", expand it3. Right click "Xbox 360 Controller for Windows" and disable it.4. Restart PC It will now work, ensure your controller is set to Xbox mode (press function key, menu button, X at same time)This fix will also make the controller working everywhere else if it wasn't already. 

Wolverine v3 pro wont be recognize in game as a input. I've tried with dongle and wired. synapse can see controller but games from game pass do not recognize in game. tried multiple games.  Weird part is Fortnite has no issue with controller 

Recently moved to windows 11 after being on windows 10, completely new pc, however in my device manager the microphone is showing an error yet its got the newest driver installed and I cant find where to manually install one for the microphone from razer, any tips? (it still works just showing an error)

I live in the netherlands, where can I make a support ticket for a new dongle cause from what I can tell razer doesnt really care at all about their customers. sell products and screw the customer.

I made an order and i dont know why it keep get canceled can i please know why?

Hello Razer Support Team and Community,I’m experiencing exactly the same issue that others has with my Razer Tartarus Pro after the latest Synapse 4 and Windows update: If I reset the device to factory defaults and define macros for the D-Pad first, these functions work perfectly — immediately after remapping, everything is fine. However, as soon as I assign functions or macros to any of the other keys on the keypad, the D-Pad macros are reset back to default (up/down/left/right), even though they appear correctly assigned in the software. This is clearly a software bug specific to Synapse 4, and not a hardware issue.The only workaround that actually resolved it for me was to completely uninstall Razer Synapse 4 and reinstall Razer Synapse 3 (legacy) — after doing so, the D-Pad macros w