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  • 42,289 Threads
  • 60,653 Replies
42289 Threads
Z
Zoykz
posted in Razer Support
Blade 14 power adapter cable started burning and shooting sparks

So, I have a 2016 blade 14 and as all razer laptops do the battery started expanding. A week later, I could only charge it when the power plug was at a certain angle, so I decided to replace the battery thinking that it was the issue. Oh boy was I wrong, I come back from work to see the cable on fire with sparks everywhere! This is an actual danger to people! What if I hadn't gotten home in time and come back to a flaming house. Anyway, as the laptop still works I wanted to know how I could get a replacement cable since Razer no longer sells them for the blade 14 model.

1
Razer.Caziel
4 years ago
T
Taco_In_a_Cat
posted in Razer Support
How to get Chroma working for Terraria 1.4?

I've got a razer deathstalker chroma and the list says its a compatible device, but i've been having issues getting the chroma to work. I've been using the synapse and terraria shows up in the chroma apps tab and it is enabled, but it doesn't do anything. If I switch the configuration for the game on it just pauses my keyboards lights in the exact same way it was when i pressed the button, and turning it off puts it back to its normal config. I've also tried restarting terraria multiple times but nothing changes. I don't know a lot about this kind of stuff so any suggestions are appreciated. Thanks

3
D
4 years ago
C
Cal--
posted in Razer Support
Deathadder Elite DPI Issues

I've only just realised this has happening, and I'm not too sure how to fix it. No matter what DPI setting I choose, it never affects how fast my cursor moves. I've tried reinstalling Razer Synapse and reset the mouse drivers, all to no effect. Some help will be greatly appreciated!

0
C
4 years ago
S
soloAMBERWisteria461
posted in Razer Support
Razer blade pro 17" 2016

The computer does not charge and when connecting the charger it sounds like a short circuit inside the laptop and smells like burned, the rest of the components seem to be ok. please help!

0
S
4 years ago
B
boxawesomeFirebrick021
posted in Razer Support
Razer Deathadder V2 problems

Hey guys :) I just bought a new Deathadder, since my old one died after 8 years :( Sadly the Deathadder v2 doesn't work properly and I really dont know how to fix it. So, the problem is, that when I use the mouse to move horizontally, it moves vertically a bit. This doesn't happen to any other mouse, I already tested it. Is there something I have to set up, or is it just a defect one? Kind regards!

1
B
4 years ago
Dynamyte71
Dynamyte71Insider Mini
posted in Razer Support
RE: 3.5.610.60513 Update Breaks Huntsman Elite Volume Control to Chroma's

As the title states. was prompted for the update to 3.5.610.60513 Since then I can no longer control the volume from my Huntsman Elites to my Chroma 2.0's

0
Dynamyte71
4 years ago
W
Wilder67
posted in Razer Support
Razer Ripsaw Issues

Hello All, I need help with my Razer Ripsaw HD... the first one I got razer deemed "defective" and now im still having an issue with this one. I am trying to stream... anything, sometimes a PS4 sometimes a PC. The PS4 the cap will start for maybe 5 sec max then freeze. The PC... the screen is just black. Using SLOBS, and this is somewhat of a new development. I was able to stream a few times before this, but i would get a "glitch" at the bottom of my stream... ANYONE PLEASE HELP!! This is all on a streaming PC. The streaming PC stats: i5-4590 GeForce GTX 1650 8 GB ram Windows 10 Pro - V1909

3
Razer.Caziel
4 years ago
W
WhipCracker
posted in Razer Support
Razer Nari Ultimate for Xbox One - mic problem

Hey all, Was expecting this to have been a simple pairing process, but have spent many hours trying to fix. It appears that my mic cannot be heard at all, but appears to get some noise if blowing onto the mic. Have paired it twice, rebooted etc. Made sure mic is facing forward and vent away. Audio appears to be working fine? Doesn't matter if it's in game or trying to send a voice message to someone else. Any assistance would be greatly appreciated!

3
Razer.Caziel
4 years ago
B
BOTALEX2000
posted in Razer Support
No sound

I have the PC's internal sound card broken, so I use an external sound card, and the Razer Synapse app does not recognize my kraken lite x headphones that are connected to the external sound card. I need to calibrate the microphone. I have already disabled all other audio drivers and left only those on the external sound card, uninstalled and installed the Razer Synapse app again, and still do not recognize the headphones.

0
B
4 years ago
A
ADFVortex
posted in Razer Support
Asks to login every time, Central very slow to load, others dont load

I have been having this issue for about 2 weeks now, everytime I turn the computer on it takes razer central an age to load, on 24gb of RAM it is using 23% memory as an average. A splash screen sits in front of the desktop and any other open window and you cant get rid of it. You have to wait for it to load Central, which is taking on averge about 4 minutes. It then doesnt load Cortex or Synapse, they have to be done manually. When it does load the lighting is not in sync, you have to go and match all devices again. I have reinstalled twice now and nothing is making a difference.

3
Razer.Caziel
4 years ago
HagelslagPakje
HagelslagPakje
posted in Razer Support
Extremely long waiting times support?

I created a ticket about my the worn down wristrest of my Razer Ornata Chroma 20 days ago, and I still havent received any answer. I understand that waiting times can be longer than usual, but 20 days?

0
HagelslagPakje
4 years ago
X
xnhn00
posted in Razer Support
Synapse install code error 142

Hi, Synapse 3 crashed so I needed to reinstall it. I perform a clean uninstall, download the RazerSynapseInstaller_V1.0.131.167 but it always gives me the 142 error even with the firewall disabled. What did I do wrong? Thanks Edit: Been having the same exact issue for the last week. Please update if you find a solution!

4
Razer.Caziel
4 years ago
H
hitCyanside611
posted in Razer Support
Razer Electra v2 Not Working Properly

Hello, my Electra v2 is not working properly and I don't know what to do. It just randomly stops working (no audio; mic stops working too) and I have to keep unplugging and then plugging it back in in order to keep it working. Sometimes it also changes its name to "CONEXANT USB AUDIO" and it stops working properly - it distorts the output sound and the microphone also records distorted sounds. What should I do? It's very annoying. I didn't damage the product in any way, so I don't think it is because of me.

15
Razer.Caziel
4 years ago
E
Eilaffa
posted in Razer Support
razer blade stealth fan noise

Hello , I just bought razer blade stealth 13 Mercury white edition , the problem is the fan noise is kind of loud sometimes even if I'm not doing a heavy work , and it gets louder when I charge my laptop , I attached a video of the fan noise while I'm only using Firefox browser . Is this normal ? Thank you in advance .

0
E
4 years ago
Zhairq
Zhairq
posted in Razer Support
RSy3_AudioAppStreamsWrapper.dll error

Hello, I've been trying to install razer synapse 3 but with no success. Every time I try to install it I get an error (see image).Net framework is up to date and already uninstalled the previous razer synapse. If anyone could help I'd really appreciate it

0
Zhairq
4 years ago
J
JASPERLemonChiffon225
posted in Razer Support
Razer Deathadder Elite wire near base mouse problem

I am having problem with my mouse of 2< years. It intermittently disconnects if the wire on the mouse is getting pulled. Does anyone know how to fix the wire? Replacement? Store to go to? This is especially annoying on FPS games where it randomly disconnects as I need to flick the mouse while aiming. Can I say how convenient this happens right after the 2-year warranty period offers on mice?

1
B
4 years ago
G
GamingPakistan
posted in Razer Support
Payment Problem Via Paypal

hi there, I hope you all are safe. Whenever I want to load gold to my razer Id, it gives me an error. I cannot load it via paypal. Is there a fix for it? I have contacted support I just thought this might be faster. Please let me know. Thank you.

1
J
4 years ago
2
2017056061
posted in Razer Support
Can the Razer Firefly Hyperflux be used as a normal mouse mat

I bought the Razer Mamba Hyperflux with it's mouse mat, and I was wondering if I could use it as a mouse mat for my other wireless mouses like the Basilisk Ultimate, but it says that you cannot put electrical devices near it, can I use it as a normal mouse mat safely?

0
2
4 years ago
I
insiderleetCyclamen129
posted in Razer Support
Issue with kiyo in Synapse 3

When I go into Synapse 3 and then the Kiyo I get a notification saying "The current settings on your camera is different from Razer Synapse. Which settings would you like to keep?" and then I'm given the option of Camera or Synapse. If I pick Synapse or Camera nothing happens and the message box stay on the screen. Because of this, I cannot do anything with my Kiyo in Synapse 3 I have tried to uninstall the app and reinstall. Same problem.

4
S
4 years ago
D
DA_BOSS0206
posted in Razer Support
Kraken Splitter cable not working.

So one day I was going away to a friends house for the weekend and instead of using the splitter cable I used the default 3.5mm jack. then when I got back If I used the splitter cable my mic wouldn't work. none of my discord/device settings have changed and I looked at Razer support they never said anything about fixing the microphone. Has anyone else encountered this problem and how do I fix it? at the moment I am not using the splitter cable but the cable is MUCH shorter and is quite uncomfortable to play with. p.s I am not 100% sure if it is Kraken pro or basic.

1
Razer.Caziel
4 years ago
L
LunarStarrCom
posted in Razer Support
orbweaver chroma

when will orbweaver chroma be syncable with my blackwidow and naga trinity? is there a 3ed party addon that can make this happen until you get synapse up and running with all chroma products? Please help. I love my orbweaver's layout: it is so much better than the tartarus that is supported, so i want them all to be lighted together. I'm not doing anything fancy just spectra cycling , but they wont sync up! please help I know i cant be the only one with an orbweaver and naga trinity ans blackwidow out there.

1
Razer.Caziel
4 years ago
S
Stormtrooper778
posted in Razer Support
Razer blade pro 17 (2019) overheating

I have noticed the laptop can overheat sometimes and today a game shut down cause of overheating. I am irked that your software (which i feel gimps this machine) is not letting me set the fans to 100% constantly with performance mode? i am hoping this is not the case and i am doing something wrong, but i think your razer synapse software is gimping the performance by not letting me set to fans 100% at all times in performance mode. I am not going to replace the thermal paste as i shouldnt need to and it will probably ruin the warranty. Can you advise on how i can run fans at 100% with laptop set to performance mode. And also recommend me a good cooling pad for the laptop

0
S
4 years ago
V
Violettechno589
posted in Razer Support
Mouse issues

My mouse speed is at max on it's own and it goes back to max if I decrease the speed. Also the left and right buttons swapped.This all happened randomly and my mouse is in good condition so I don't know what happened. Edit #1: oh nvmi fixed it Edit #2: welp now its just the mouse speed increasing on it's own

5
Razer.Caziel
4 years ago
B
byteChamoiseedirect787
posted in Razer Support
my razer headset.

hi guys, so i bought a Razer Kraken X, everything arrived perfectly, i needed to buy a p2 adapter, because i use a notebook and it only has one input, i connected the audio and the microphone, but i can't use the microphone, can someone help me? is it because I need to use synapse? or is it just plug in that it works? by the way, it is 7.1, do I need to activate the code that comes in the box for the headset to work completely?

1
Razer.Caziel
4 years ago
C
CurtisWalls
posted in Razer Support
Can the HP Pavilion 15 connect to Chroma Connect?

The title pretty much says it all. I purchased an HP Pavilion 15 gaming laptop today as well as a Razer Deathadder Elite mouse. I did not realize that the mouse had so many customization options, or that Razer could connect to multiple devices like this. I am not entirely certain how to check and see if it's possible.

1
Razer.Caziel
4 years ago

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