Razer Support

Hello I have the razer wolverine V3 TE there's an update which I can't install because it's saying I need a pc to install it and do not own one , how come the Xbox app isn't able to install the latest update?

​@Razer.sushi.boi If you can see this, I can't PM you

help me please, i can’t access my old number even my 2fa and backup codes i lost it, i need to replace a new one

The ALT GR and F(1-12) keys stopped working on my keyboard out of nowherethe problem persists even if I connect it to another computerI’ve tried uninstalling synapse, reinstalling it but the problem persists…Is this supposed to just happen like iPhone batteries or something? 💔

Hi. i bought this mouse like 6 months ago and now scroll wheel is jumping all over the place. It’s not usable. I can’t scroll up or down because whole website jumps up and down. What should i do? Software is not the issue. I tried to reinstall, clean install, uninstall at all, nothing is helping. 

Is it possible to replace the usb-c port on a kraken v3 pro? The port has become damaged and no longer charges. 

So I got a new topcase because I damaged the ribbon cables that made the keyboard function on the old one when Removing the battery.  did the swap…. everything is working except for the keyboard and LEDs for keyboard.  track pad works...all of the related ribbon cables look fine. any ideas? What else can I check?

I recently bought a headset but when I went to register it, it was already activated. Could you help me?

I can't change my phone number because I already lost the other phone which has thay number! I need help to change it to my current phone number😓

Hi I got a razer blade 17 2022 a while back and after gaming on it for this time the space bar has a strange white spot on it as if the black has faded it wasn't to big of a deal so i just kinda left it but now one of the shift keys cracked in half while i was gaming is there any way to get replacement keys cuz i don't really want to have to send in my laptop and get it replaced and stuff like that i would rather just quickly replace the 2 keys that need replaced and leave it at that so is there any way to get key replacements either from razer or another website

Hello. I bought the Razer Blackshark V2 Pro yesterday. I received an activation code to activate the 7.1 feature of the product but when I enter the code via the 7.1 sorround sound app, the code is missing. I would appreciate your help as soon as possible.

HELLO, I have selected 7.1 but there is no sound on my RAZER KRAKEN X LITE headset. I also entered the activation code. CAN YOU HELP? 

I just updated to the new software version… on the previous version I had set up custom colors for my three devices - Razer Huntsman Elite keyboard, Mouse Pad, and Razer Naga mouse.  Am I going to have to do all of this from scratch or is there a way to restore what was lost?  Major fail to Razer on this update! 

The spacebar key stopped working. The product is no longer under warranty, and I need to send it to technical support. How can I send it from Brazil?

I will be playing and my Huntsmen TE, Tartarus Pro, Base Station V2 Chroma, Bungee V3 Chroma and, Basilisk V3 ALL turn off at the same time and reboot. This happens once every time I play. This used to happen with Synapse 3 but stopped about a year ago now it is back with 4.I also have GHUB running for my G560 speakers and they do not do this. 

Merhabalar razer kulaklığımda RAZER BLACKSHARK V2 X FOR PLAYSTATİON model kulaklığımda ses sorunu yaşıyorum ses cızırtılı olarak geliyor 

I downloaded the updater v2.6.11.0_r1.I ran it, and the program window text is mostly not English. The layout of the window matches the screenshots that are posted on the STEP-BY STEP-PROCESS atRazer BlackShark V2 Pro (2023) Firmware Updater | RZ04-0453The first window, when I click on the button that should be “NEXT”, closes and a new window opens that matches the second on the step-by-step page, except again not English.The part of this window that should be the prompt to plug in the dongle displays the circle with numeral “1” filled in GREEN. I initially supposed that means it has detected the dongle, but if the dongle is not inserted the numeral 1 is still GREEN.The “Power on your headset” section, circled numeral 2 is grayed out. I assume that means it is not detecting the headset.The button that should be “CANCEL

When I was trying to add my phone number website says that my "account has been locked temporarily. Please contact support for further assistance." So how can I unlocked my account cause I done nothing bad and just because of having no phone number I can't pay by gold razer. 

my hyperpolling dongle that came with my bsk v3 pro wont show up on synapse i reinstalled synapse closed vanguard updated mouse firmware and tried updating hyperpolling dongle firmware but it wasnt detected. when i plug the 2.4 dongle into the hyperpolling dongle the mouse works but only upto 1000 polling rate

Can someone provide the Color Profile .icm file for a Razer Book 13. Thank you.

Buttons on old V3 broke so i got new one but without “Hyperpolling Dongle” because you are able to pair the dongle with new mouse. However when i try pairing in synapse all i see is my old V3 and new one showing up, there is no separate Hyperpolling Dongle showing up so i can select it up for pairing. I tried other guides / tutorials on youtube and answers from Razer on threads but they all start by saying “click on dongle in synapse”. I also tried opening support ticket but on multiple ocassions web is just stuck on “please wait” and infinite loop. So i guess my question is, how do i pair my old Hyperpolling Dongle that i previously used, to my new V3 Pro?

I’m playing on xbox and my headphones 3d audio is reversed like if someone is walking on the left of me the sound will come out the right headphone.

I have had major performance issues on my Blade 15 (2022) rz09-0421 (3070Ti, 64 GB RAM). Every click, opening a folder, booting, lags or takes forever. I reset Windows, reapplied thermal paste, updated all drivers, BIOS, firmware. Nothing works. BD PROCHOT flag is on most times, even at low CPU temps (<80 dC). During a CPU test on Cinebench, HwInfo and Throttlestop show CPU temps <80dC, CPU spikes of only up to 1.5 GHz, power only up to 20 W. I read online to deactivate BD PROCHOT in throttlestop, but its checked and greyed-out, meaning most likely that firmware is preventing me from deactivating it. Does anyone have any more suggestions? Is it the best option to get the motherboard replaced? Thanks

Is there anyone that has actually gotten a new dongle or just told to go look at a link to their in stock replacement parts and hope one day that it will magically pop up? Not sure how these dongles are so bad that they can’t even keep them in stock. Nothing like having having a $200 controller you have to be directly in front of the TV to use since it now has to be corded.

I have absolutely no clue how to mute my microphone when I’m in a game or whatever please help