Razer Support

azer Viper V3 Pro”}Hello Razer Support Team, I lost the wireless USB dongle for my Razer Viper V3 Pro (standard version). I would like to know if it is possible to get a replacement dongle or purchase one that can be paired with my mouse. Product: Razer Viper V3 ProSerial Number: [Removed]Country: Thailandemail: (Removed) Thank you for your support 

I tried to register my Razer BlackShark V2 X to activate 7.1 Surround Sound, but the system indicates that the product has already been registered.Help me please.

Hey Community I hope you can help me.Today I unboxed the Wolverine V3 Pro and there is one problem using it with the Xbox.If I connect my HyperX Cloud X with the headphone jack the audio quality is really bad and quieter than with normal Xbox controller.This only happens If I use the controller wireless.If I connect the controller with the USB cable the audio quality is fine and it is also louder. It is the same like with the normale Xbox controller.The newest firmware is installed.Someone can help me? 

Hello,people in Discord can bearly hear me - all settings are maxed out, in Synapse, Discord and Windows - without any solution. It's connected via USB Dongle... Windows Mic test just detect 6% of volume. I tried a second Computer but its quiet, too.

I was playing games when i noticed it had reset my bindings, but when I looked Razer Synapse it said they were unchanged. I have already tried reinstalling all of razer, updating drivers, and uninstaling drivers and reinstalling them.

Hello everyone,I just bought a razer kiyo 1,5 years ago, I'm using it as my daily camera to work. I do meetings and thats all, usually the camera is turned on at most for 1 hour for each meeting. Most of the time it is turned on only for 15-30 minutes.Today I was in a call and decided to turn the ring light on, which is something that I haven't done in while. It turned on normally, however some minutes after turned on the right light started to flicker, so I tried to turn it of, but it didn't turn off.So I disconnected the USB cable from the hub connected again, after doing that the camera was recognised by the google meets meet, however after trying to choose it and turn it on, it turned the "on/off" LED on the image popped, but a few seconds later the on/off LED started turning off, but different from normal, it was turning off like a capacitor discharge.Then the computer doesn't recognise the camera anymore, I tried different USB ports, tried let it disconnected for sometime and con

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I have a problem. You sent me an activation code, and I entered it in the 7.1 SURROUND SOUND app, but it says that the activation code is incorrect. What should I do? 

hi, yday I formated pc and now I have problem with changing hotkeys in synapse… the thing is that I can see them changed in app, but when I press them- they are the default keys that was, tried on synapse 3 later 4 and still same thing...

Hi, i want to change my phone number or remove it so i can add the new one, i  don’t have problem with my email but my old phone number still stuck with my account, and i almost can’t do anything when it there, i just can’t add my authy or change number or even comfirm the purchase

I´d like to change my old phone number, but to do that, I need a verification code. The problem is, the code is being sent to my old number whitch I no longer have access to. I dont have any backup code either. Could you help me please? 

I recently got a Blackshark V2 X USB, and it's making a quiet, but constant beeping sound when there's audio coming through. It's absolutely constant and I seriously need help because it's driving me insane. I checked the drivers, cable, I cleaned the jacks, nothing helps. Please help me!

my account singsonty1993@gmail.com for razer with name  buzzDarkCyandepot730 i recently lost my old phone number and i am not able to authenticate my transaction and also not able to see the backup codes, i have a new phone number please report to my post as soon as possible thank you

i would like to know if the hyperflux is ever going to be in stock?

When I pull the mouse cord out of the dongle, the mouse speed changes and becomes faster. This happens after starting the computer, and I don't know what to do. The mouse is a Razer Deathadder V3 Pro Dongle 8000Hz.

A mouse update came out and I wanted to update it, but when I plug in the cable, it freezes and doesn't progress, and now I can't use the mouse at all.

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me 

This seems to have happened after the V4 update.Everything seems fine and its still connected, lit up and responds with the wheel and directional pad.   But none of the keys work anymore.  Ive tried everything I can think of to fix it but nothing works so far.  It just stopped responding.  

I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.

About three weeks ago, I placed an online order for a Razer BlackShark V2 X headset. I made the purchase at the beginning of this month, but I received the product only last Sunday. Due to work reasons, I was able to test it just a few hours ago.When I tried to register the serial number, the system said that the product was already registered by another user. Also, the activation code was not included in the package, so I tried to register the product online, but the same problem appeared.I contacted the distributor, and they told me that I need to contact Razer Technical Support, because this is a code that must be provided by Razer.This situation is frustrating because I cannot activate important features like Surround Sound, which was one of the main reasons for my purchase.I would like to know what solution you can offer, since the product is new and was purchased legally.Thank you in advance for your help. I look forward to your response.

My audio mixer gives full sound to the line out and all other outputs but not to my playback mix. I tried everything but nothing works, sound is just stuck at 50 percent. Please help

Tenho um  mouse Razer DeathAdder V2 X HyperSpeed, porém está apresentando alguns problemas não consigo ter contato com o suporte, no site diz que o mouse está coberto pela garantia razer gostaria de saber como funciona. 

I bought a Razer Seiren V2 X microphone, but when I try to register the device in my account, the system displays an error message saying "unrecognized serial number."Can you please tell me what could be the reason?

I recently got a razer raiju ultimate and i paired it with my pc It was working fine until i accidentally unpaired it and now it wont pair back anymoreever time i try to pair it windows says connection failedive factory rest it both from the button on the back as well as from the razer controller appsomeone please help 

Hi , it's my second Razer upgraded in 2022 , Laptop won't turn on and looks like is stuck , ( blinking green light on the lid and power light). I guess warranty has expired so need help how to fix it?  Us there any email to support I can write a ticket or something?