Razer Support

I had to change my mobile number and no longer have access to my old number.  I need help changing my number on my razer ID account as the prompts want to text me a number to change my phone number.  Any help would be greatly appreciated.  Thank you!

I purchased a $25 card this morning and was given the notice the card had already been used. It has not been torn or damaged upon purchase. I need to get this replaced or fixed. 

The Bluetooth has stopped working. It only shows slow blinking constantly on the keyboard, and when it syncs with a device, the blinking doesn't stop, and it only works momentarily. After a couple minutes it disconnects.I have updated the firmware to the current version and tried a factory reset and it does not fix it. The wired mode and 2.4gh work with no problems. I have tired it on multiple devices, I tried turning Bluetooth off and on, and it always presents the same behavior.This is my second DS V2 Pro with this same exact issue.If anyone knows how to fix this I would greatly appreciate any information.Thank you!

My mouse was bought a year ago. Since friday I can only work with it plugged in. I searched the forum and tried everything, uninstall everything, reinstall everything, update firmware (although I couldn't update dongle firmware because software did not recognize it). Also tried 2 more computers and that ding from the disconnect/connect USB keeps appearing.  I need help or a new dongle since the mouse is still in warranty period. Thank you!

hello razer team  I had a problem while activating my black shark v2 x headphones that show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

When i check my email to see my order status, I get an error after accessing the link, I’ve made the order during a ‘’guest’’ session, as i wasn’t logged in on my razer account and wouldn’t think much of it since i gave them both my e-mail and number. How can I see my order status since I already paid for the product?

I purchased the Razer Blackshark V2 Pro (2023) headset about a year and a half ago. For the past two or three months, I've been experiencing issues with the headset's speakers. I entered the serial number on the website to check if my headset is under warranty and received an error message saying, "We are unable to locate your serial number in our database.." What should I do? 

Hi everyone,I’m having an issue with Razer Synapse and I’m wondering if anyone else is experiencing the same thing.I’m using Razer BlackShark V3 Pro. I was using this headset daily without any issues for about three weeks.After updating Razer Synapse to version 2.4.0.868, the app started crashing every time my headset connects via the wireless dongle (headset firmware version is 1.2.28).If the headset is turned on and connected, Synapse either doesn’t finish loading or just closes.If I turn the headset off or disconnect it from the PC, Synapse launches and works perfectly fine.Things I already tried:- Completely uninstalling and reinstalling Synapse- Running Synapse as Administrator- Manually updating drivers for the headset and the dongleNone of this helped.I’m on Windows 10, and everything was working normally before this Synapse update.Has anyone with BlackShark V3 Pro (or similar headsets) run into the same issue?If you found a workaround, I’d really appreciate any advice. 

Hello my name is Steeve i purchased a headset blackshark V2 pro 2years ago maybe a little more im not sure i dont find the receipt. Unfortunately a few months ago the mic stopped working and it make me really sad. As i was unable to find the receipt and i didn’t know there was replacement mic for this product i had to buy another Headset !!! But recently a few days ago my Girlfriend told that maybe the company, the manufacturer might have a replacement mic so i looked up and i think its possible to replace it if i have to pay something i will i really like this headset. 

Hi everyone,I am looking for some help with my Razer Blade.Recently . while playing Fortnite,   my laptop completely froze. The screen was stuck, the system was unresponsive to any commands, and I had to force a hard shutdown to restart it.and i noticed that there was no overheating all was good the temp was around 60 c  

at some point my PC have shut down, after that app “Razer Cortex” stopped launching, trying to launch .exe was giving “file is corrupted” error and created next article in event viewer:Faulting application name: RazerCortex.exe, version: 11.5.6.0, timestamp: 0x68d50000Faulting module name: nvml.dll, version: 8.17.15.8142, timestamp: 0x68d0dcabException code: 0xc0000005Fault offset: 0x00000000000ec940Faulting process ID: 0x3880Faulting application start time: 0x1DC8F28CF7B9AA5Faulting application path: C:\Program Files (x86)\Razer\Razer Cortex\RazerCortex.exeFaulting module path: C:\WINDOWS\system32\DriverStore\FileRepository\nvhmi.inf_amd64_7ea6b3f4d28c2139\nvml.dllReport ID: 1c46defd-303c-42a1-b94c-bc0450a232e2i tried deleting it and all additional files, but when i tried reinstalling it from official website, Cortex Installer said that Cortex is already installed. Can you please suggest solution for reinstalling RazerCortex ?

I have a blade 15 advanced 2022 i7 12 H3070ti 360hz18 ram 1 tb every time i play valorant or fortnite the laptop froze after 20-40 minutes from playing and all the temperatures are good and in the 50  and the laptop is freezing and am playing on 120 fps the laptop doesnt respond to anything unlsess  i force restart

Both my dongles are fried, I think from the heat of my case, replacements have been out of stock for some time now, will they ever be replaced? Need to update the firmware… is there a way without the dongle? Any help appreciated.CheersJW

Hello I have 2 Razer ISKUR Black, and the Seat Cushion on both, but specially in one is very bad and peeling, I believe can be related with the quality of the letter on this batch, because both where both on same day.I really needed help for get a replacement part for this, because we still love the chairs and they are TOP! so we want to keep them because apart from that all mechanisms are working as day 1. Also have on the left armer the cushion is missing some bites out, if possible to have a replacement part for this could be great. How and what should I do? 

Does Razer Joro keyboard support on-the-fly macro recording? I can’t seem to find this option in my Razer Synapse software.

Updated firmware tried  other pc other cable usb c and the one that came with tried to change the usb port nothing tried unistaling everything drivers synapse still nothing reseting in synapse or with the dpi button did nothing nice product not even a 2 year mouse port seems a bit woobly the cable is moving while it’s all the way in any help or rma ? 

My mouse has been having some issues with the scroll wheel. It jumps, dores the exact opposite or simply doesnt work at times. I am unsure what to do as I have seen that others had similar problems. i really like the mouse but this is becoming an issue. Would love to get a response and hopefully a fix for the issue.

I’ve downloaded the Razer recovery files and I’ll be reinstalling Windows shortly. Question: do I need a recovery key? What is mine if so?Thanks in advance.BCH

Order was unsuccessful (Removed) 

About three weeks ago, I bought a Razer BlackShark V2 X headset online.I received it yesterday and tested it today.When I tried to register the serial number, the system said that the product was already registered by another user. The activation code was not included in the package, and online registration shows the same problem.Because of this, I cannot activate the Surround Sound feature.I would like to know what solution you can offer, since the product is new.Thank you for your support.

After registering the product, the code was sent by e-mailI don't get the code by e-mail. cyberndj@gmail.com Please check it

Could you please check if the area where you enter the new number has been unlocked? If not, how much longer will it take?

ريد رمز نسخه الحتباطيه (Removed email) 

I used it yesterday without any issues, tonight , when starting my pc, it didnt turn on. I charged it yesterday ( not over night ), and then used it  then turned off my computer . And today the mouse doesnt work. Doesnt React to cable, not by bluetooth nor 2.4ghz. If i flip it upside down i can see a red light inside it. But nothing externally is lighting up and it is about as useful as a brick. It does not charge of indicate that its charging. I bought it 4th of january 2024 and i only game during winter. Does this thing only last for that long or whats the issue ? Any1 had the same? It doesnt React to the 7 second reset function either.  Help please.   Its about convenient that it dies out of nowhere 20 days past warranty. Its never even been dropped. 

50€ gift card invalid