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Razer Support

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  • 57,922 Replies

40117 Threads

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SapphireJADEauto817
posted in Razer Support

Mouse4 and Mouse5 and DPI Buttons do not work

My Mouse4 and Mouse5 will not bind to anything and my DPI Buttons don't have any effect on my sensitivity. I have a Razer Mamba Tournament Ediition. Everything else is fully functional on the mouse.

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5 years ago
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NinjaMan101101
posted in Razer Support

Ornata Chroma Won't Change Colors

So I just bought the Ornata Chroma during Black Friday and am really loving it. Except that after the first time I shut off my computer with it plugged in, it seems to get stuck on whatever light setting I had it on before I turned my computer off. For example, the first time I used it, I had it set for Fire but then I decided to shut off my computer and take a break for a bit. A couple hours later when I turned it on and tried to change it to the starlight setting, nothing would happen. That and the fire that it turned on to was stagnant and wasn't moving at all as it should be. The keyboard is brand new and worked when I first plugged it in so I don't know what the issue is.

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5 years ago
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N0V0CAINE
posted in Razer Support

the serial number on my headphones wont work

I cant register my headphones they are the kraken 7.1 v2 chroma

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5 years ago
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DeEstebanGamer
posted in Razer Support

Stats and heat maps in synapse 2.0

I dont know why but it doesn't appear the stats in synapse 2.0. I have a razer deathadder and an ornata chroma and since a few months I can't access the stats window. Is it a bug or they just disable the option?

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5 years ago
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CANAANP
posted in Razer Support

razer synapse stuck on this screen/ even with razer product plugged in!!!!

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Jenjar
Vanguard
5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila issues

My ISP is Verizon fios/gigabit with the gateway modem/router. Device hardwired to Sila is Xbox One X. I followed all steps in setting up the Sila, Even restored the gateway and Sila multiple times with no luck. I move the Sila to DMZ, I login into the Sila and enable upnp and on the Xbox it has a moderate NAT. When I disable upnp in the Sila, the Xbox gets a strict NAT. When I port forward the Xbox in the Sila, it also gets a strict NAT. When I move the Xbox to DMZ in the Sila, it gets a moderate NAT. I called Razer support and after about 30 minutes on the phone, she just said it's a security issue with Verizon and nothing can be done. I currently have it in bridge mode, but I lose all the features from the Sila which is the whole point in getting it. Has anybody had this issue and came up with a solution besides bridging the Sila?

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5 years ago
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Ultiversailles
posted in Razer Support

Razer Nari product number

I have stumbled into a problem when it comes to registering my new Razer Nari headset, I can't find the product number, I no longer have the box for which I'm wondering what can I do to still get the warranty for my new headset?

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5 years ago
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Dodo1200
posted in Razer Support

Raiju ultimate Stick drifts Problem

hi, I have the usual problems with the sticks of the raiju ultimate, could you give me the link of the latest firmware available? is the third time I change the controller and still the same problem ....

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5 years ago
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alex747380
posted in Razer Support

Razer Blade Stealth HDMI/Video Card

Hello there This question goes to anyone who can explain why there is no video card in the blade stealth? The backstory is that I got a blade stealth i7- 8550 with x core 980ti. All working fine and lovely. Only till I went home for Christmas and plugged my blade into my tv for the first time, that I found out that it couldn't handle playing a simple video. After contacting Razer support, they explained that the blade stealth as good as it is requires the eGPU as it does not have a video card. Shocked by this news I wanted to ask if one this is true. That a simple video is unable to be played on tv with this current laptop. Second that there is no way to fix this. And third is this could be down to the HDMI or other problem. Any help or advice would be great and at this point as much as I love the blade stealth. If it cant play a simple movie through HDMI. Was it worth the money I payed

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Joikansai
Vanguard
5 years ago
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bryssoonnlarkin
posted in Razer Support

Razer Kraken Pro V2 not showing up under playback devices.

So I just bought myself a new headset and mouse for my Predator Helios 300 Gaming Laptop, and while I was playing games, I noticed that my mic was not working, but the headset sounded great. So I go to my taskbar and look at the "sounds" and only the laptop speakers show up. "Speakers (Realtek High Definition Audio (SST))" So before, when I plugged in headphones/ear buds, they would show up, kinda like this: (but thats just a picture from google not my actual laptop.) This is the whats showing up on my laptop currently: So the headphones are currently plugged in but don't show up, and yes I've clicked "show disabled and disconnected devices." Bluetooth headphones connect just fine and allow me to change back and forth between the regular speakers and the Bluetooth ones, but any pair of line in headphones/ear buds to the jack on the side of my laptop do not show up, but they still play sound when watching videos, playing games, etc. Can anyone tell me why and how to fix it? Than

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5 years ago
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Spacecool277
posted in Razer Support

Overwatch Razer Deathadder Elite red mouse wheel

I bought this mouse last year and its been working great. The only issue is today its mouse wheel displays red and the logo turned off. If I restart my PC the lights go back to what I originally set them to. After an hour it goes back to the red mouse wheel and turned off logo. I've tried razor synapse as well but nothing seems to fix it. The mouse and dpi works fine but I would love to fix this lighting issue. Has anyone had this problem and know a way to fix it?

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5 years ago
AridiaKiwi
AridiaKiwi
posted in Razer Support

Razer kraken V2 wont detect on synapse

I've made a previous post re my headset mic not working, which has now been resolved. I also sent a question over razer supports email. Unfortunately, as live chat and phone calls aren't available in the UK, I can't speak to any of them immediately and have waited nearly 24 hours with no response. My headset will not show on razer synapse 2.0. I have uninstalled all synapse software, disconnected and reconnected my headset multiple times etc. On my drivers, it only shows Realtek High Definition Audio under Sound, Video and Game Controllers and for Audio Inputs and Outputs, it has Mic In At Rear Panel (Pink) (Realtek High Definition Audio) and Speakers (Realtek High Definition Audio) Also, in playback under sound settings, sound will only come through my headset if I set it to my speakers (which is the only option). Please can I have some help?

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5 years ago
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ItzTheDayInsider
posted in Razer Support

Razer Sila flashing blue

My Sila has been flashing blue (2 quick flashes and a pause) for over an hour now. I still have internet and can login on the web UI but I cannot access the Sila app on my phone, says the Sila isn't connected. Any idea what's going on?

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5 years ago
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Anonymous
posted in Razer Support

Putting RAID 0 into AHCI modem causes drives to disappear from BIOS

I'm trying to put the RAID 0 (1tb x2 SSD) in a Razer Blade Pro late-2016 model into AHCI mode. This causes the drives to disappear completely from the BIOS. Restarting the laptop just causes it to go into the BIOS automatically... I imagine because it can't find any drives. How do I get the system to recognize the drives after switching to AHCI?

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Razer.Caziel
5 years ago
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Ainzhh
posted in Razer Support

Scroll Button not working anymore

So I found out that my scroll button doesn't work anymore simply by browsing the web. It's really annoying because I use the button in games too, and I use it a lot. I have the Razer Mamba Tournament Edition. Does anyone have the same problem? It's not a software issue, it's hardware problem.

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Razer.Caziel
5 years ago
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Anonymous
posted in Razer Support

Cortex failed to start, please try again

I was trying to get razer cortex so that i could play Rust at a better FPS, It gave me this "Cortex failed to start, please try again." I uninstalled, reinstalled. Reinstalled the installer, tried disabling and enabling in msconfig, checked to see if they were set to auto in services. made sure windows management instrumental was running. Those were all the tips from anything i could find on the internet, nothing An interesting thing i found was that when i tried to start Razer Central Serivce in services it says Windows could not start the Razer Central Service on local computer Error 2: the system can not find the file specified

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Razer.Caziel
5 years ago
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AverageLaugh
posted in Razer Support

Razer Goliathus Chroma won't work

Hi guys, I just today bought the Razer Goliathus Extended Chroma and every time I plug it into either my USB 2.0 or USB 3.0 ports I get the error message: “Unknown USB device needs more power than the Port can Supply” I am very confused because I have never had an issue with my Blackwidow Chroma v2 and Basilisk and there didn't seem to be any requirement for the amount of power the mouse mat requires on the box of the product. If someone could PLEASE help me that would be greatly appreciated. Thanks.

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Razer.Caziel
5 years ago
PhantomX006
PhantomX006
posted in Razer Support

I can't connect my Razer ID to my mogul account.

Help, I can't connect my Razer ID to mogul.gg account It keep mentioned this: "Something went wrong: Razer ID did not provide a valid account. Please try again soon. If this error persists, please reach out to our support team."

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Razer.Caziel
5 years ago
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GODzillaGSPBInsider
posted in Razer Support

Razer Basilisk LEDs stay active after PC power down

First things first: I fully believe that this has to do with the power management of my mainboard. I know that all or some of my USB ports stay powered even when I shutdown the PC, because when I had a DualShock 4 loading dock and noticed the cable was too short I temporarlily plugged it into my PC and noticed I could load the DS4 when the PC was off. I already went trough the BIOS / EFI and tried all the obvious USB-related options (usb legacy support, initialize USB on bootup or on OS driver, wake via USB devices etc.) without any luck AND I already opened up a ticket with the Gigabyte support, the manufacturer of my mainboard. So this is just me trying to find out if there is still a chance this is mouse related or something I can change within the mouse driver or Synapse or Windows 10. Because there is still one question that bugs me: I also have a Razer Blackwidow Elite connected to my PC and it has a ton of LEDs too. These stay off when I shutdown the PC, the ones on the Raze

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5 years ago
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pulseDesirezone639
posted in Razer Support

Razer Synapse and Nari

I just got my new razer nari in, but it's the weirdest thing -- I can't get the mic to work. When I press the button to turn the mic on, in Synapse it shows as being off. And when I turn the mic off, it switches to on in Synapse. This happens even if I turn the switch in Synapse on and off -- The mic itself turns on and off in the opposite direction. How do I fix this? I've already tried rebooting and reinstalling Synapse several times.

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Razer.Caziel
5 years ago
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CityEnginer
posted in Razer Support

"Plugged in, not charging" Razer 15" 2018

So Windows 10 reports my new Razer as being "plugged in, not charging", if I take the power cable out it instantly switches off. Battery is reported charged at "82% available". Power brick has a green light on it and all connections seem solid (i.e. not wobbly). Would this be a hardware or software issue and can someone tell me how to get it fixed please?

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5 years ago
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Aqwhalo
posted in Razer Support

Razer Phone 2 Speakers Issue: No sound from bottom speaker at low volume and crackling sound at high

Is anyone else experiencing this issue? I find it quite unpleasant and annoying to deal with this.

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5 years ago
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Anonymous
posted in Razer Support

Razer Kraken 7.1 v2 Oval - won't show up in Synapse 2 - have tried everything - please help

Chat support was useless - have reinstalled software like 20 times, updated bios, updated WIndows, updated USB drivers The headset works. Even if I right click on synapse, I see an option for Razer Kraken 7.1 v2 Oval, but if I click on it nothing happens In Synapse, I just see three options for registering the product and a few website options but no product and it prompts me to connect an applicable device I have tried plugging into every USB port. Seriously, this software sucks. How do I get it to show up? The only reason I bought it was to configure 7.1 and I can't do that without the synapse connection

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5 years ago
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DeadEyeKiwi
posted in Razer Support

Kraken 7.1 v2 sound & mic overly loud

I recently just purchased Kraken 7.1 v2's due to having a good experience with the original Kraken 7.1 - But I have come across this issue where audio for everything is overly loud, and my mic is also overly loud - I have to turn both audio and mic down to about 10% so I don't blow out my ear drums or people I'm talking to on discord. I've completely uninstalled and removed drivers twice, to try clean install to see if it would fix it, but it hasn't. Any Idea why audio and mic sounds are ear bursting loud?

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5 years ago
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R3trox
posted in Razer Support

Man O War 7.1 not shown in Synapse

If I right-click the little Synapse symbol at the taskbar next to my network symbol, my Man O War 7.1 will be displayed there, but not in Synapse itself. That means that I can't configure my Man O War. It has not been displayed since this morning(I reinstalled Synapse this morning). Can someone help me?

3
R
5 years ago

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