Razer Support

I ordered a Firefly V2 Pro (order #RZUSPP1000001830614) and received it and am happy with the device, however I did not receive the codes for the WOW aniversary collaboration pet amd mounts. It has been a month now. When and how should I receive the codes?

HiI have a Razer BlackShark V2 X but when I try to register it it gives me the error "This product is already registered".please help me.

I purchased a Razer Barracuda just over 6 months ago, and now I’m having issues with the headphones connecting. I have tried updating drivers and firmware, going through the pairing utility, etc. The only thing that seems to work is to unplug and replug the dongle, which is a hassle. I would really like to get these working again, since I paid a lot for them, and have enjoyed them so far until this issue. Is there anything else I can try?

Is there anyone the same problem? I have a green screen problem and use the Jan2025 hotfix then it force this device to D-GPU mode and the issue gone. (If you don’t use D-GPU it will still be buggy in Optimus mode). However the latest windows update (in 2 days) cause the Blade 18 monitor dead and have to use output monitor. But can’t detect this blade18 monitor no matter how. And can’t enter latest update BIOS(2025 Jan) to check. Any idea its a flaw product or any software solution?

Hi, I have just received my brand new Razer Viper V3 Pro. The mouse works fine when connected via cable but the dongle is not discoverable at all. I have gone through many threads on this matter tried re-pairing through RazerMousePairingUtility software but I can’t even pair the dongle to start the process. The dongle does light up green only when I disconnect my mouse completely and push the power button for 2 seconds although this still does not make the mouse work, It’s like its connected to the mouse but won’t respond back to my system. I have tried every USB port on my PC including unplugging all other USB devices from the PC, I have also tried getting the wireless feature to work on another PC but to no evail. I don’t know what to do. Any help is welcome, thanks. PC Specs AMD Ryzen 9 7950X3D 32GB 6000MHz RAM NVIDIA GTX1080 Windows 11 Pro

I wanted to know if the Razer Ornata V2 keyboard has anti-ghosting feature? Because some places said that it does not have this capability. I want to make surethank you.

Hello dear Razer Community. I write to you because I keep having issues I can’t resolve (Can’t use the Online Support, because product out of warranty). My mouse always stop responding to movements (every few minutes), but it is not disconnected (I know because I can still press my buttons and the light is still on all the time). So after 3 or 4 seconds, it mooves again. Very very disturbing of course, I can’t play with it anymore. Mouse is good, well cared, clean and I’m using a mouse pad (ofc). Would be sooooo glad if any of you have an idea. FYI: It’s a cable mouse, I tried already to reset it, (through pressing buttons 5 sec...), already reinstalled Synapse and cleaned it Thanks you so much ! Antoine

The joystick does not connect automatically when the system restarts. When you press the PS key for 5 seconds, there is no wireless connection. The joystick is connected only if you pull the 2.4GHz adapter out of the USB port and insert it again. How do I make sure that I don't have to constantly perform this procedure?

My Razer blackwidow x chroma’s “q” key suddenly stopped working while playing. There is no response at all. Any solutions?

Pretty much in the title, im looking for a way to replace my heavily worn down side grips of my mouse, maybe someone here would know how or where to obtain such a thing. Many Thanks, Andreas :)

Hello i have blackwdow v4 75% White , and i want to update software but there is no update for this keyboard , please help me

Hi. I just bought the controller to find your there is a stick drift. The right stick leans to right and doesn't return to the center. Because of this i had to increase deadzones. Will there be any option in the future so i can calibrate via the app this issue?

When playing multiple games if I use 4k or 8k polling the in game sensitivity decreases significantly to where it is unplayable. I have the latest firmware and the 8k wireless dongle is plugged into a USB 3.0 port. I have tried all of those ports with no change.

Razer Synapse 3 wont launch or the Razer Cortex. When you click login from the shortcut menu it loads forever soo u cant even login. Yesterday was fine today i cant do anything. Tried everything

Good morningFor the past week I have had problems with my Naga trinity mouse.when I click on an icon to select it, every other time it opens the file. when I click on a drop-down arrow in a menu it opens the menu and also closes it immediately. I also have trouble making selections with it.. I don't understand why it has become very sensitive and I have tried all the options like resetting it and I still have the same problem.help me.. is the mouse dead?

I bought it in shein and I already lost my packaging and that's it Help

It says that the 7.1 activation key has already been used. I bought the headphones in the store after I came home happy and thought I could easily connect 7.1 surround sound. I started to get the key, but then it says that the key has already been used. I don't know what to do help me!!!!

Hi my Razer Wireless Dongle for my BlackShark V2 has died and now just shows a slight green slight and turns off when plugged in. i didn't do anything to damage this and this happened on a random morning.

i’ve just spent my whole budget on my pc and i have a cheap keyboard and a razer deathadder essential and while the mouse is fine, i have DCD (dyspraxia) and ASD and the free scroll function just makes my ergonomic experience way better, and i don’t have enough money for a basilisk V3, so if anyone at razer does see this, please send me a mouse i can’t afford it and it will greatly help with my disabilities. Thank you

I bought this product, the "Razer Laptop Cooling Pad," about 2-3 weeks ago. Over the past weeks, I've noticed some issues that I don't understand, and I would like to ask for your help. When the cooler is in operation, it emits high-frequency sounds in the range of 500-2500 rpm. I checked the filter, and it's not dirty, and I am using it as its intended with the proper frame, not overworking the fan. What can I do to stop the noise? Thank you in advance for your responses!

Hello, i’ve got my new Orochi v2 Quartz,and i was so happy about it,but the mouse is randomly freezing and i don’t know what to do,i use the hyperspeed mode with USB. SN PM2416H28700050

I recently needed to use my Kiyo Pro again. I plugged it in cause it used to always act so buggy and I figured there would be a firmware update by now. There is it’s currently on 1.0.3 and now 1.5 is available. HOWEVER when I download the firmware updater after it recognizes it it says that I have to contact Razer Customer Support to update. I go through the support to contact but after putting my serial number in it says it’s no longer eligible for support. WTF This might have been the most pointless $150 I ever spent on a webcam. How am I supposed to update this thing and get it working?

If i connect my blackshark v2 pro to razer base station v2 chroma, and i connect base station to pc, will i can control blackshark from razersynapse. Will synapse found only basestation or headset too?

I accidentally threw away the tag on the 3.5mm cable and cant find out how else to get the serial number

From past 2 to 3 days the top row (from Esc to scroll lock) along with the Tilde key stopped responding. I have tried everything: Uninstalling driver Changed USB port Hard reset disconnecting keyboard, pressing ESC and Caps and reconnecting the keyboard (But how can i do this if my escape key isn’t responding but still tried) Reset from Razer Synapse Reinstall clean Windows. Now I don’t have anything to do, please suggest me what can I do now!!