Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,708 Threads
  • 61,260 Replies
42708 Threads
B
ByronMate
posted in Razer Support
Razor Nari Essential

The mic on the headsets doesn't work at all, i bought it today at IEM Sydney and brought it home set everything up and the mic doesn't work, i even downloaded Synapse but the mic was apparently already on. Please help

4
B
5 years ago
A
AlexanderBorisov223
posted in Razer Support
Razer Control Devise failed to install

Hi. I've got a keyboard - Razer Cynosa Chroma. When I try to connect it to Razer Synapse 3.0 and it tries to install drivers for keyboard, I see this trouble "Razer Control Devise - Failed" and so... Synapse don't shows me my keyboard and I can't control it. Can you help me please? Uninstall and reinstall of Synapse and drivers don't help at all.

3
R
5 years ago
M
Monk32
posted in Razer Support
In Effects Playback options: Why there is no "End" "On selected keys"?

Hi, I want a key (for example to mute mic) to change color if I'm muted (so when I pressed the desired key). It works with the wave effect but the problem is no matter what key I press, everytime this triggers the color change. How can I make this so only the mute-key triggers itself to change color? There is an option in the playback category called "Start" "Only on selected key". But there is no option at "End" "Only on selected key". Thanks!

3
M
5 years ago
A
AWick
posted in Razer Support
Chroma On PS4

I have a blackwidow x chroma and it works fine on my pc. But whenever I plug it into my ps4, the chroma just becomes red and freezes. Does anyone know how to fix this?

2
A
5 years ago
S
sleekSteelPinkventure442
posted in Razer Support
FL Studio / Chroma Apps Issue

Every time I use FL Studio 12 64Bit my keyboard (Razer Blackwidow Chroma) changes color/profile. How do I turn this off? It all started when I tried using the FL Studio plugin "Razer Chroma" which makes your keyboard a visualizer and now it wont stop.

1
R
5 years ago
P
papaittamis
posted in Razer Support
mamba elite not showing in synapse

Good day. title says it. been installing/reinstalling/uninstalling synapse but it says plug device. synapse 2 and 3 still same results. frustrated now

2
R
5 years ago
B
bitDarkPowderBlue022
posted in Razer Support
Ornata chroma

My friends bought me ornata chroma as a gift , for 1.5 years there were no problems with a keybord. But once , it shutted down and now my computer doesnt detect it properly(though other computers detect it).I didnt change anything in my PC. It detects the keyboard with an error and razer synapse doesnt detect it at all. Please help!

1
R
5 years ago
A
AlexMoySV
posted in Razer Support
Nari Ultimate Echoes A LOT!

So I've purchased the Nari Ultimate and it echoes for other people when on Xbox and on PC. What am I doing wrong?

1
R
5 years ago
D
directEerieBlackretro424
posted in Razer Support
Can somebody help me with my mic???

So i got a Razer MAN O WAR 7,1 and it seems my mic isint picking up any sound. Audio is normal and all that just the mic dosent seem to be picking up any Sound Please Help, Thanks

1
R
5 years ago
V
viiru
posted in Razer Support
golathius chroma extended issues

so my golathius chroma came yesterday and i noticed out of the package that there were som wierd folds and also the pacage was broken so anybody now a fix on the stretches on the mouse mat

1
R
5 years ago
V
Vinceta
posted in Razer Support
Don't see controls for keyboard on Synapse software?

Forgive me if this has an obvious answer, but I recently rebuilt my computer and I use a Razer Deathstalker keyboard. On my older computer, my Razer Synapse software had really intricate keyboard options, but when I reinstalled Synpase, the new version has no options or tabs for keyboards whatsoever. Only options for Hue and Chroma type stuff. Did I miss something during installation? I have attached screenshots of my new program vs. what it used to look like. Thanks!

1
R
5 years ago
A
ahelminen
posted in Razer Support
Bad experience at Razer from purchase to support

I decided to write this in order to convey one experience as a Razer customer, hoping that a) Razer might step up their game in the future and b) other potential customers will be aware of what they could be wading into. I started out wanting to buy a top-spec laptop which I would be able to use both in work and gaming. As a PC equivalent of a Macbook Pro with some gaming chops added on, I decided to choose the Razer Blade 15 Advanced. I assumed that buying a laptop online would be business as usual, ie. give money, get a laptop, spend a minimal amount of time and effort. Wrong I was. Before selling me the laptop, Razer demanded proof of my identity with choices such as calling me at my workplace or a conference call with my bank. Seriously. I was blown out by how difficult Razer makes the purchasing of a computer. After several hours of back-and-forth with customer service chat, they got things forward to another "higher up" team which takes days to get back to me. As this didn't w

1
R
5 years ago
B
BlaZ1n.IVXX
posted in Razer Support
Blade 15 battery issues.

I have a 1060 blade that I battery i bought back in december. It has an issue where it says the battery is charged to 71% but shuts off when I remove the charger. Is there any way to resolve this or does it need shipped back?

1
Razer.Caziel
5 years ago
I
immomad
posted in Razer Support
FAILED TO RELOAD

i just bought a top up for razer gold from 7 eleven but when i tried to reload it,FAILED TO RELOAD PLS HELP ME

3
R
5 years ago
L
lifeOlivebyte062
posted in Razer Support
Razer Phone 2 - Screen Freezing/Locking Up - (AT&T Version)

Ok, so the problem is that my screen freezes locked. When this happens, you can tell the phone is actually still functioning, as the vibration feedback from attempting to use the power key still continues to work, but the display remains totally blacked-out. Phone will still ring, notification sounds still come through....but nada on screen. I have to do a soft-reset (hold power + volume-up key until logo appears) to get it to work again. Whenever I do a reset like this, the AT&T splash sound, as well as the sound that accompanies the Razer Logo, seem overly-loud and slightly distorted. When everything is restarted, the phone functions perfectly, until it happens again. I really want to Love this phone, but this issue has gone from slightly irritating, to rage-inducing. I am convinced that it has something to do with the Bluetooth, as I have seldom had it happen when it wasn't connected to a device. Devices in question are a Samsung U-Flex, Samsung Gear S2, and Powerbeats3. The only

7
R
5 years ago
T
Th3BroGT
posted in Razer Support
Razer Nari Wireless Mic Not working

My razer nari wireless microphone stopped working out of nowhere, I tried to talk on PS4 and was not muted and did not capture audio and then the probe on the PC and the microphone does not work, details I must say the lights of red muted It turns on, what could it be?

5
R
5 years ago
J
JaydontheThingInsider
posted in Razer Support
Razer Synapse 3 Won't Update

Razer Synapse will not update. When I click update all it either freezes the software or comes up with no internet access (I have Internet Access).

4
R
5 years ago
S
Sugik
posted in Razer Support
Razer Blade 15 Advanced BIOS Update Hangs

Tried installing the BIOS V0104 but it hangs at 99%. I left it to install for a couple of hours and tried multiple times but no solution. Saw other people on reddit having similar issue. Help!

5
S
5 years ago
G
GetMcDiddled
posted in Razer Support
Razer Cynosa TAB key BUG. PLS HELP!

So, I've had this Cynosa keyboard for around 2-3 months now and today is my first day encountering this problem. So, whenever i press TAB, it also sends Q and I don't know why. I checked for possible macros running in the background and there aren't any. I've also checked macro built into the keyboard and there aren't any either. If you know a fix, please tell me in the comments.

5
Razer.Caziel
5 years ago
S
ShyMaster
posted in Razer Support
Download pending in Google play store

Anything I try to download from the play store stucks on 'downloading' or download pending and takes a few hours to eventually download ive tried uninstalling updates for the play store, clearing cache and data on play store, play services, download manager and even restarted my phone. I've even tried removing and re-adding my account. I've tried everything google play help says to do but none of it has worked. I read one similar post here in razer insider mentioning an app have caused this issue and has fixed it but didn't mention what app it was. Please help.

3
J
5 years ago
D
DKDEVILMKII
posted in Razer Support
Razer Phone 2 can't make or receive calls

Earlier today I got my SIM card trimmed to fit into my new Razer Phone 2 and much to my disappointment, I was unable to make or receive calls. After a while of tinkering with settings, I discovered that I had to set preferred network to 3G in order to make or receive any calls, but I had to set the preferred network back to LTE in order to use the internet. I contacted Razer's Chat support (who were very pleasant) and they concluded that since I'm on Virgin Mobile/Bell Canada's network, I'd be having issues as the Razer Phone 2 is not CDMA compatible. I then contacted Virgin Mobile who went on to tell me they did not use CDMA at all anymore. I checked my SIM card and it's an LTE card. They told me that they could not find the Razer Phone 2 on their compatibility lists, but I chalked this up to the Razer Phone 2 not being a widely known phone. So what's going on with my phone and why is it such a pain to be able to use it?

4
H
5 years ago
B
blacksnow19
posted in Razer Support
Razer Cynosa Right Key Problem

Hi, So I've been dealing with this problem for a while now and now it's getting very annoying. About a month or two ago (bought this keyboard January) the right key suddenly stopped working, as in it wouldn't respond at all. Then it started to act as a Windows Button and a Right Key, so every time I press the Right Key, it's like im pressing the Right Key and Windows Button at the same time, making my screen go crazy. I've tried everything to fix it, I deleted and reinstalled all the drivers, fully removed synapse and reinstalled, tried using different razer id, deleting all my macros, etc. No avail. One thing I noticed is that when I disable the right key in Synapse, I'm still able to use the key, though it only works as a Windows Key, but not the right key. I've also tried plugging it in to a friends pc, and the problem still persisted, but when I plugged it into my MacBook, it seemed to work just fine. I am extremely confused as to what is happening with this keyboard. Any adv

1
R
5 years ago
D
Deej13
posted in Razer Support
Razor synapse changed the layout of me screen. Help?

I was messing with razor synapse and all of a sudden it changed the layout of my screen. Now everything is small and when I click on applications, they load but it won’t show on screen, but instead stays in the taskbar. And all my customizations for my screen are gone. It’s like it’s default now.

1
R
5 years ago
P
PabloSexcobar
posted in Razer Support
Synapse 3 & Mamba elite Macros - Mouse tracking bug

Hello, I've been using Synapse 3 and the Mamba Elite mouse to do macros with mouse tracking. Everything was working well until the latest update. Now whenever I do a macro the all the mouse tracking is shifted by the same amount up and to the left. This is happening on my desktop on windows 8.1, on my laptop with the same mouse and version of Synapse 3 the tracking is accurate. I tried a system restore to a few days ago with an older version of Synapse 3. The tracking was accurate when making the macros in the older version, however the older version would no longer detect the Mamba elite mouse so you couldn't bind the macro to it. Once I updated to the latest version the mouse would be detected fine, but all the tracking is off. I think there may be a bug in the latest build effecting mouse tracking. Any other ideas or fixes, anyone else seen this? Thanks

3
R
5 years ago
R
Razerworkz
posted in Razer Support
Xbox Turret mouse

Ok so I love this just like all the other razer items I have. I am having an issue with my mouse as it doesn’t seem to want to charge over 28%. I’ve tried plugging it in the the Xbox and to the plug it came with. 2 days of charging and it’s still in the 25% range. Keyboard works fine can reach 100% charge. Is the battery bad?

5
R
5 years ago

Badges

View More
CookiesCookie settings