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  • 42,480 Threads
  • 60,957 Replies
42480 Threads
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Zachary_Peculier
posted in Razer Support
Synapse issue

So I used synapse 2 with my DeathAdder for years. Recently I got a new Chroma Black Widow 2 chroma and a Mambo Elite Chroma. When I plugged up the mouse it installed Synapse 3. I didn't mind the update but it only patched the mouse in rather than the mouse and keyboard. So the keyboard went to synapse 2. No problem. I updated earlier today and now I have to use synapse 3 to use both. The rainbow ripple effects look AWFUL (waaaay laggier) on the new synapse 3 for my keyboard. Is it possible to put the keyboard back on synapse 2 or even both so I can control their lights differently again. I hate how what I do for chroma applies to both.

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5 years ago
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lifeleetPastelRed923
posted in Razer Support
Razer Kraken Tournament Edition (Mic only reacts when its basically in my mouth)

So I've recently bought the Razer Kraken TE and the sound and everything else is fine but the mic wont react unless i have it really close to my mouth and then its usually overly loud. Razer Support told me to swap it out and the new Headset has the exact same problem. Help.

1
F
5 years ago
X
XDeathDeityX
posted in Razer Support
Can't open Synapse 3.

I know a lot of people have this problem, but I don't see many people have the same exact type of problem as mine. When I run Synapse 3 as admin, a window pops up saying something along the lines of "Razer Synapse Service Process has stopped working" and an application error along with a text saying "The exception unknown software exception (0xe0434352) occured in the application location at 0x76bd5608". Tried a lot of things in other posts and in reddit as well, it doesn't seem to be working for me. Also, Synapse 3 has never run properly before and there are no logs I can find in the Razer folder for Synapse 3. Also, Synapse 2 has been unreliable as well, because the Mouse I want to tweak with is the DeathAdder Elite Overwatch Edition I received as a Christmas gift from a friend who bought it with her account. Hoping someone can help me fix this. Thank you.

1
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5 years ago
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Echo030612
posted in Razer Support
Razer Zgold reload problems

Hi. Ive had 2 transactions with razer gold that failed but was taken out of my account. Now, my bank says razer has already taken out the money and did not do any refind ticket for it and they said it will update in my razer acct after a couple of days. It has already been a week since the transaction and no money or razer gold has been returned to either my razer acct or my bank. Can anyone help me out?

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5 years ago
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dgarfish
posted in Razer Support
 Error: Item serial number is unknown

I just bought another Death Adder mouse to replace my old one and I get this error when trying to register it. Error: Item serial number is unknown Can someone please help me ? Thanks Gary

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5 years ago
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rummycaek
posted in Razer Support
Naga Hex issue with binding keys, need help

Happened upon a weird issue today and trying to figure out how to fix it. I have a naga hex, so 7 buttons, that I've bound to my number pad buttons. Problem is, the buttons are somehow binding themselves to other keys. Within synapse, I have the buttons set to the number pad 1-7, I have re-done them twice now and restarted my pc, but while the keys are bound to number pad 1-7 in synapse, when I actually hit the buttons they are laid out as follows: 1 is Home 2 is Right Arrow 3 is (nothing) It actually is currently refusing to bind to any button 4 is Left Arrow 5 is Page Down 6 is Down Arrow 7 is End No matter what I bind the keys to in synapse, they are binding themselves to the keys above. Is there any way to try to reset the mouse or fix this? It's driving me a little insane. Worth noting it's not a game or other program doing it. I have to open synapse for the keys to work in the first place, and nothing is broken until synapse is open.

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5 years ago
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coolSangrianetwork589
posted in Razer Support
Razer Basilisk inducing system lag

Hi there, I just got a Razer Basilisk for Christmas and I am experiencing some severe system lag when using it. when not using the mouse, the system is fine. When I begin dragging the cursor across the screen, I notice the System process begin to Spike in CPU usage and the whole computer begins to stutter (resources, audio, video) I have the mouse plugged into a USB 3.1 slot and my machine is of the following spec: Operating System Windows 10 Pro 64-bit CPU Intel Core i5 6500 @ 3.20GHz 41 °C Skylake 14nm Technology RAM 16.0GB Dual-Channel Unknown @ 1064MHz (15-15-15-36) Motherboard ASUSTeK COMPUTER INC. H170 PRO GAMING (LGA1151) 31 °C Graphics DELL S2440L (1920x1080@60Hz) HP W2071d (1600x900@60Hz) 4095MB NVIDIA GeForce GTX 970 (EVGA) 49 °C Storage 238GB NVMe Samsung SSD 950 (Unknown) 931GB Seagate ST31000528AS (SATA) 27 °C 465GB Seagate ST500LM021-1KJ152 (SATA) 25 °C Optical Drives No optical disk drives detected Audio

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F
5 years ago
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cmore1379
posted in Razer Support
Nari headset

Hey everyone I got a nari headset to use on my Xbox One for the life of me I cannot get it to work can anyone help

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F
5 years ago
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Shirogumo
posted in Razer Support
Oh snap! Something went wrong. cortex

I cant log in, I've reinstalled it thrice and deleted all residual files in local and program files. Any ideas?

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5 years ago
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P3TTS
posted in Razer Support
back up codes wont work??

my phone was recently stolen and while trying to update account details as well as trying to upgrade the zsilver/zgold my razer back up codes wont work, the codes have more digits then are being asked for what do i do here ive looked on the support page but i dont see anywhere to direct my question to???

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5 years ago
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OHMRNORWAY
posted in Razer Support
Razer wolverine tournament edition Controller not workin

My controller suddenly turned of while i was playing. I heard a beep in the headset and it turned of. Now i cant get it on again. Controller is only one week old, please help! Edit: cable is working fine

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5 years ago
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mathyas-snf
posted in Razer Support
Razer Blackwidow TE chroma doesn't respond when switchin lighting effetc

Hello, I have a Razer Blackwidow TE chroma for a couple of years now and recently i wanted to switch the effect on my keyboard, and it didn't respond when is did so.( I use Razer synapse 3) It just stays on Spectrum Cycling when i choose for example Wave. Is there anyway to fix this as this is really annoying bye!

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5 years ago
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bizAMBERLavenderWeb210
posted in Razer Support
Razer wolverine ultimate

Ich habe ein neues Headset gekauft und nun ein echo in der Xbox party habe aber durch den Controller keinen chatmixer mehr hat jemand eine idee wie man das fixen kann?

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B
5 years ago
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SethDoty
posted in Razer Support
Razer Kraken Tournament Edition Really bad Static Noise coming from my earpiece while plugged into h

This recently started happening a couple days ago and i dont know what it is please help!

2
S
5 years ago
A
Ambyli
posted in Razer Support
Synapse Keeps Changing Profile on Startup

Like the title says, my razer synapse always defaults to a specific profile i sometimes use on startup of my computer. This is annoying because, this said profile it keeps switching to, swaps my left-click function with another key. I have tried so much to get it to stop swapping to this profile as suggested in other forums. I've tried changing the first letter to a 'Z' or a 'A'. Right now i tried deleting it and remaking it to see if itll choose it as default again. I use the razer deathadder elite mouse.

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BlackFireDragon
5 years ago
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bonwk
posted in Razer Support
Razer Blackwidow Chroma is not lighting up correctly. Half a keyboard is turning off

Hello guys, I am writing to you to ask what is happening with my keyboard. The left side of the keyboard is not lighting up. Sometimes it lights up correctly, just when I plug my keyboard to pc it lights up correctly, but it stops working in ~2,3 mins sometimes even less so i think that's not keyboard fault but I'm not sure. I was searching for this kind of problems on google but couldn't find any solution. Did someone get something like this and know how to fix it? Synapse does not have any macros or settings changed for sure, also it happening on others PC. I wrote to Razer Support but they couldn't help me. I am adding some photos of my problem. Sorry for my English, it's not my native language but I hope you got this :D Cheers https://gyazo.com/69b3b935acd24e3d7915e582e0a05dac https://gyazo.com/1e7bfe9b212faa92e757c4c5c0ee3985

5
BlackFireDragon
5 years ago
D
dailysecretOrchidPink800
posted in Razer Support
Blade Stealth UHD Battery life issue

Hello, I bought a few days ago a blade stealth 13" UHD 256Go, and since the battery last between 2 and 3 Hours on a full charge (screen ~80%, keyboard backlight and firefox running), altough it is suppose to last 6 to 8 hours. Is it normal or should I return it ? Thanks

4
D
5 years ago
T
TzafGR
posted in Razer Support
Razer Kraken Pro V2 Mic noise

So its been a week that i bought that headset and ive been experiencing a mic background noise like it creaks. Also the mic doesnt sound the best Any help?

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T
5 years ago
M
moon827
posted in Razer Support
Chroma Lab Help

As sad as it is, i just got my first razer product that has chroma in the mail today (ive been using my krakens for a while now) and i want to know how to do something, and i cant find it anywhere. I want to have the chroma use the wave effect for the most part, but i want it to ripple when i press a specific key. Can someone help me figure out how to do it?

3
Prince_Storm
5 years ago
A
ajdrigs
posted in Razer Support
Tracking issues with my Naga Molten

Hi I've had this mouse for like 4 or 5 years and recently it started to not track very well and the click scroll wheel doesn't work anymore, Is there anything I can do to fix these issues? I know it's a discontinued mouse so I was just wondering if there's anything I can do cause it was a Christmas gift and it was pretty expensive.

2
Razer.Caziel
5 years ago
S
Stratzo
posted in Razer Support
My Razer Mamba is not connecting to my Razer Blade Stealth

Okay so my Razer Mamba chord will not connect to my computer so it will not work someone help me pls.

1
Razer.Caziel
5 years ago
S
Shotgun_12G
posted in Razer Support
Problem with the Razer Lancehead

Hello Community, i have a really big problem with my Lancehead. Since a few days it doesnt work how it did before. When im ingame (for example PUBG) and i pick the Lancehead off the mat (Razer Goliathus Control), the player camera swipes a bit to the bottom right. When im surfing in the internet or doing something else out of a game the Pointer of the mouse swipes a bit to the bottom right too. The Lancehead is calibrated to the Razer Goliathus in Razer Synapse.

4
Razer.Caziel
5 years ago
T
ToastyBaquette
posted in Razer Support
Extra charges.

I am just about to buy something from the Razer UK store and was wondering if I did, if my product would come from a UK bases warehouse (if they have any) or if it would be shipped here from the US. Any help would be awesome. Thank you.

3
Jenjar
Vanguard
5 years ago
D
DarkPinkMidnight
posted in Razer Support
Noob desperately seeking help

I recently went a bit mad and bought my first Razer products. I love my keyboard and mouse but for the life of me I cannot set up my headset. I bought the Kraken Pro V2 headset. I've plugged it in to the jack (I don't have a separate audio and mic jack so I used the one connection) and nothing. No sound goes to the headset and the mic doesn't seem to work. Do I not have the right jack and need to buy a connector? I don't usually use headsets so haven't had to set one up on my PC. I have a HP 24 b015a if that helps at all. P.S I recently switched to Windows 10 which I hate and I am struggling to navigate everything. Could someone patient please help me out!

3
Razer.Caziel
5 years ago
B
berksenay
posted in Razer Support
After reboot i cant use synapse 3

Hello, I got a new razer hunstman opto. but I'm having trouble with synapse 3. When I install the synapse 3 program, it says "reboot required" and I approve it, but I cannot control my device when I enter the application. The computer sees the device but cannot assign colors etc. I can only fix the problem by repair from the control panel, but when I restart the computer, I still have the same problem.

2
Razer.Caziel
5 years ago

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