Razer Support

Hi,I have an older Blade 17 - Model No. RZ09-02202E75. Recently, I heard what sounding like popping from within and the unit seem to be overheating, so I immediately shut it off. I took the back cover off and found the battery swelling. So I ordered a new battery since it's out of warranty, but it looks like one of the pins inside where the battery plugs into the motherboard is broken. When you look in it, the very top right pin is half the length of the rest. I did try plugging in the new battery to see if it would work, but it didn't register it being connected. Can anyone help with sourcing the new piece or advise me on what to do with this?

I lost the back piece from the Razer Viper V3 Hyperspeed. Is there a way I can get one for free or buy one? I would prefer not to get it from a third party.

Hi everyone, hoping for some advice or if Razer reps can take a look at this.I bought my Kraken Kitty Edition V2 Pro (Quartz Pink) new in December 2024 from a third-party seller on Amazon.co.uk (TAB RETAIL LTD). It was sealed in original plastic wrap, delivered to a UK address, and used there by my girlfriend (I paid from Norway). The serial number (AC2320D269xxxxx) registered instantly as genuine on Razer's site.After just 13 months, two issues started:The headband padding detached because the glue failed — it came loose gradually over a month, no rough handling. The braided USB cable split right at the factory coil point (the tight twist from packaging/production) — happened about 2 months ago, not at the ends or from pulling.The headset looks almost brand new otherwise — no drops, no pets, no spills, treated perfectly. No physical damage at all.Razer denied warranty multiple times as 'wear and tear' and 'unauthorized seller'. I appealed, they escalated to the RMA/exemption team, but

My chair is past its warranty and there are several things I need to replace. Is there any way to talk to someone about buying the parts and the pricing? Any help is appreciated.

Issue:I have a new 8K-ready setup (Razer Mouse Dock Pro + Razer Naga Pro V2), but I can only select 1000Hz polling in Synapse. No 4K or 8K options appear.Troubleshooting so far: Updated firmware on both mouse and dock Mouse is fully charged and connected via 2.4GHz (works and charges fine) Synapse 4 is updated to latest version Tried multiple USB 3.1 ports on a new Alienware tower Windows and all drivers fully updated Disabled “Allow the computer to turn off this device to save power” for all related devices in Device Manager Opened a Razer support ticket — not helpful (was told to confirm I have an 8K dongle and was sent a firmware update link I already used) Next step (not yet done):Haven’t yet fully uninstalled and reinstalled all Razer software — saving that as a last resort.Any help or insight appreciated!

Razer Synapse 4 doesn't detect to razer viper v3 pro

I want a new one because the RGB hasn’t worked since purchase. I’ve tried fixing it. I’ve done the worst thing “look at Razer support” that didn’t help even after I downloaded a new driver and everything. I’m going to hope I get a new keyboard or something so I can sell it as unused. And my other razer products I used to have stopped working. My friends Razer laptop has needed the battery to be replaced multiple times. He spent more money fixing it than purchasing it.

I bought a product today on the official website, and the money has been charged, but I haven't received the order ID in my email. What should I do? How long should I wait?

i bought a hyperpolling wireless dongle on 1/20/26. it got delivered yesterday and ive been having issues with it with stuttering whenever i turn the polling rate higher than 1000hz. i decided i want to return it but the return page is telling me it doesnt recognize my order number which i just copied from my email and there are no other return options that i am finding. is there any other way i havent seen yet that would let me return this?

My old number is registered with me; a code is sent to that number when changing numbers, and because two-factor authentication is enabled, the number cannot be changed.

I bought Razer blackshark v2 x headphones, wanted to register the product, filled in everything correctly. It says that the product is already registered, bought a new one.

Hello, im experiencing some problem with my black shark v3 hyperspeedWhen I tried to turn on my headset, it doesn't show it turns on and when I tried to plug in a charger, the charging light doesn't come on. I brought the headset recently. 

My headset said low battery,  so I charged it last night over night. (6ish hours)Today red power light is there as normal when it is off but it will not power on. I've tried different charging cables and different charging ports, as well as verification that the cables and ports all work for other devices. How do I fix this?

Hello, I just lost the USB dongle for my headphones. Is there a way to get a new one and connect it to my current headphones?I've seen other posts about this, but they all continue via private message, so I'd like to ask myself.

Hello Everyone, I have a Razer Blade 15” Advanced (2019). On intense gaming session it shuts off suddenly but it is not consistent. Sometimes it goes well but sometimes it shuts off on its own. Currently I'm running it without any battery because its swolen Should I buy a new battery or is it a thermal issues that needs paste replacement?

battery wont charge on my sons razer viper v3 pro ( stuck on 3%) , the dongle also won't work. I have requested an RMA from razer but I've to supply evidence that the store ( unauthorized vendor) refused my replacement which i have.The store is a massive store chain in Northern Ireland and England and i had no clue it was unauthorized! Am i better off just buying him a new mouse or is there any chance I'll actually get a replacement ?

My basilisk v3 wired mouse is not recognized by synapse and won’t fully connect. It flashes red when plugged into my desktop and the cursor starts to glitch. I’ve had this mouse for around 4 years and never had this problem before. I am also on razer synapse 4 and have repaired all the apps countless times.I’ve uninstalled Valorant and its anti-cheat. I’m not sure if it is fully uninstalled.I also can’t run the firmware update for my basilisk model. Is someone able to help fix this problem?

Fiz uma recarga no intuito de comprar creditos, porem na hora de autenticar, apareceu esse erro e não carregou mais.   I was finalizing the payment, when I was asked for two-step authentication by sending an SMS, however, it shows an alert with the following sentence:"There was an unexpected mistake. Reload the page and try again.".I'm Brazilian, I've changed browsers, put private mode, tried also on my cell phone and nothing worked.

Eski numaram kayıtlı numara değiştirirken o numarama kod gidiyor iki faktörde doğrulama olduğu için numarada değiştiremiyorum 

My Razer Basilisk V3 Pro constantly and randomly disconnects for a couple seconds and then reconnects. Mouse movement stop completely then I can hear an audible click from the mouse and its reconnected. Everything is up to date. I’ve attempted to turn off all razer apps from the system tray and still same results.I’ve read people cutting the the free wheel ribbon cable but that can’t possibly be the only solution. I’ve also heard of people saying the dongle is a failure point. Any suggestions on how to narrow down where the problem actually is and resolve this once and for all? 

I have switched from a Razer Kraken V3 to BlackShark V3 Pro (PS), and have noticed a significant volume decrease at the same volume level on PC.The issue seems to mitigate while wired, but on wireless usage it’s really really low.I do not know if they are malfunctioning, but at least I cannot find a reasonable explanation for why this would be desired.No options in Razer Synapse seems to modify it.

Recently i bought a mouse razer basilisk ultimate and i've been using it and everything was okay, but now i can't use it cause it says thats its turned off in razer synapse and it's not reactibg at all. I've tried to reinstall drivers, synapse, connected dongle to pc and then to dock station andnothing seems to help. What should I do to fix it

Good evening:I have a Razer Naga Trinity mouse that I bought in 2020.I always play MMORPGs. I recently started playing Ashes of Creation (which was eventually canceled), and I started playing World of Warcraft again today.In Ashes of Creation, I started experiencing an issue where, when I pressed the right mouse button, the cursor on the screen wouldn't disappear (which is what it was supposed to do) or it would flicker, preventing me from rotating the camera correctly. It was supposed to disappear from the screen immediately upon pressing the button. I initially thought it was a game issue, but the same thing is happening in World of Warcraft, so it's definitely a problem with the mouse, not the games themselves. It's not a physical defect in the button itself, as it works perfectly in Windows; it only happens in games, specifically these two. I suspect it's a software issue, as this particular mouse is no longer being updated. I've noticed this since switching from Synapse 3 to Synap

I’ve had my Viper v3 pro since may 2025. I really like the mouse and how light it is.Recently while playing it went from 85% charge to 0% or 2%. It can’t seem to make up it’s mind, but either way it won’t turn on while being used in wireless mode. I’ve updated to the latest drivers, did a factory reset in Synapse, I’ve tried using the mouse on a different computer, I’ve tried plugging it into a wall charger, I’ve tried using different cables even though I always use the one that came with the mouse. Nothing is working.Another weird issue is that I’ve tried holding the DPI button until the light turns white at about 15 second, but my mouse seems unable to do that unlike in videos that I’ve seen.

Hi Normally i was not using Razer Products because it was expensive in my country last year i bought a Razer Cobra mouse i feel the difference definelty its deserving that money but the problem is the first Razer Cobra’s Scroll wheel was like jumping up and down like crayz and i was not able to use that mouse like that and 1 year already passed so i just ordered new one on this year at 16.07.2024 on Amazon there was no problem at the begining but last 2 days i have same problem like the first Razer Cobra mouse its annoying and and it should be have the warranty i dont know how the system is working but i want to change this one with new one.