Razer Support

I recently purchased the V3 Pro and had the wireless dongle connected to my laptop and while using my laptop i must’ve accidentally pressed download on the dongle and it broke :(. There is no wireless bluetooth support in the controller so now i am using a wired connection to use my controller which sucks. I have trying to find the wireless dongle online but i can’t find it anywhere and idea where i can get it ? And sync it with my controller . Any idea on where i can get it?

The mute button on my ornata v3 keyboard lights up red when I press volume up and down buttons and not the Mute Button. Closing the Chroma app and Synapse didn’t help.

I can't get my 7.1 sound activation code, can you help me please?

Hello, I am wondering if there is a way to leave my speakers ON as long as my Mac Studio is ON? The problem is if I am leaving my Mac for a few minutes, or if I am not using the sound, the speakers are turning OFF automatically and I have to put it ON again by pressing the button on the speaker. I have RAZOR NOMMO V.2 X speakers.

Hello. The app with the Razer surround on it’s the awful, it’s jamming the sound very bad, you can’ t listen to anything… anyone have any ideea how to fix this ? Thanks.

HelloI have a Razer Barracuda X 2022 headset that I bought at the end of 2022. Recently, from one day to the next, it stopped connecting to the dongle on my laptop, phone and playstation 5.. My laptop and phone can recognize the dongle, but the headphones never connect for audio output, while the green led first blinks and then stays on. I have already tried connecting them via cable and Bluetooth and the headphones work fine, but my problem is with the dongle. When I connect them, the system recognizes them, but they never connect.I tried the pairing utility and the firmware update tool on 2 different Windows 10 laptops. Although the dongle is recognized as ‘ other device’  by Windows 10, the Razer firmware update tool keeps saying I have to unplug it and the replug. Upon replugging, I see the Firmware updat tool refreshing for a second to show the firmware version and then saying I have to uplug and replug the dongle again. It is so fast that I can not take a glimb of

I had my earbuds charging yesterday and they were green before I unplugged them and went to bed (maybe close to 12am). I then try using them at around 10 to 11ish and the case was dead. The earbuds had some charge gone too? Like 90 on the left and 80 on the right. I might have used them earlier and was not paying attention. They also go from full green down to yellow after having an earbud out for 30 minutes and putting it back to charge. Regardless, they are out of warranty. Honestly, I’d rather purchase a new charging case for my earbuds than have them repaired. Is it possible to purchase the charging case officially or do I need to send the charging case to razer to have it be fixed? I should also add: I have been using a wireless charger more recently. Could that have caused the battery to die faster?

i was wondering if i can get a replacement hyperpolling wireless dongle for the razer viper v3 pro 

I can’t unlock any options while this is presisting. 

:)

Mi teclado es un Razer Cynosa lite, con una antigüedad de 3 años.Necesito una solución, si es que la hay, para el siguiente problema: Al pulsar la tecla “4” o la de “espacio” el teclado escribe ambos caracteres, es decir: “ 4”.Muchas gracias.

Hey so my keyboard got a little bit of water damage yesterday and it drained fine and then the USB was glitchy but no water touched it and it worked for 10 minutes but then stopped and it’s like the USB isn’t going into the port fully and it’s not connecting.

Have had this headset for a little over 6mo now, everything has been fine until today. I turn on the header and it says pairing.  (I'm using a PS5) It does not connect and nothing has changed, no ps5 updates have happened.  It sees it fine in the Bluetooth menu but when i do to connect that way I get error "the passkey might not be correct, or your Bluetooth accessory might have canceled the connection". I have rebooted the system and still get the same error. 

Hi there, I’m using Razer Viper V2 Pro for the last two and a half years already. Everything was perfect until the other day I started hearing a noise from my computer that sounded like discovering new devices - multiple times, though no one was close to the running PC. A day later problems started. The mouse stopped working in the wireless mode. I’ve already tried EVERYTHING - all other usb sockets, reinstalling firmware, reinstalling software, etc. Since it stops working only in wireless mode I assume it’s an issue with dongle. The strange thing is that when it cools down and I reconnect it to PC or Laptop, the device is being discovered but it usually takes less than 1 minute to lose a connection with mouse. After that the USB dongle is not being discovered by the PC/Laptop anymore. I have to wait a bit till it gets cool and it works for a few secord again… I’m already past the product warranty period and I don’t see any replacement  USB dongles available anywhere. Please let me

When booting all works OK, and a few seconds after the windows login, the keyboard blinks(The razer synapse starts) And the AIO lighting stops working. I hope this could be fixed. Another thing is that the mobo isnt recognized correctly (Asrock x870E nova wifi) even though the sync between periphericals and the fans works perfectly… Except the AIO RGB

Hello, I powered on my laptop after some time and wanted to get everything setup. I noticed that various FN buttons are not working:FN3, FN4, FN7, FN8, FN11, FN12It’s a pattern. Is this pointing to an issue in hardware?

I need help on how to get the codes back please 

I just reset my pc and redownloaded synapse and thx audio along with 7.1 surround sound, i can login to synapse but every time i try to login to thx and 7.1 i just get a looping loading screen. i have razer kraken v3 x headset

I purchased a pair of the kraken kitty BT headphones on May 15th and when I went to register my product, I realized my Razer ID was created with the "hide my email" feature with icloud except I found out that the feature is broken and won't correctly forward emails to my actual email account. I've changed my email on Razer to be my actual one and have tried and tried again to get a new activation code but razer keeps sending it to the broken private relay email.  I've got proof of purchase and everything else -I just want my headphones to not sound like doodoo

I purchased the Razer Wolverine V3 Tournament Edition at Walmart. After two days, the app prompted a controller update, but I don’t own a PC, and my town lacks public library PC access. Without an update option, the controller’s accuracy and efficiency seem inadequate. I won’t invest in a PC just to update it or continue with a product lacking solutions. Other controllers, like Thrustmaster’s eSwap line, face similar issues, suggesting a trend of insufficient software-hardware integration. If no workaround exists for updating, I’ll return the controller.

Hi Team/Community:I’ve setup a Sonos Beam (Gen 2) via an OREI BK-929U and that works (with Dolby Atmos!) when using the Blade’s internal monitor; however, after attaching an UltraGear 45GS95QE to the Blade’s built-in HDMI port, I can only get audio through the Blade’s built-in speakers -- I’ve tried connecting the audio extractor to both the built-in HDMI port as well as a USB-C adapter.What might be happening that attaching the external monitor is “breaking” Atmos audio via the soundbar?Thank you!Edit: to be sure, I’ve tried routes such as updating Windows and installing the latest firmware/BIOS from Razer; no luck.

I would like to know if it is possible to purchase replacement parts for the Razer Tarok gaming chair. The mechanism to tilt the backrest no longer functions as intended. The backrest will tilt backwards even when the level is engaged. I would be willing to purchase a repair kit if it were available.

Hello, so my Deathadder Elite has been acting up for about a week now. Everything works fine except for my left mouse button. At first it would randomly double click whenever I tried clicking once, so I looked online and read some threads about static charge potentially being the culprit. I attempted to blow out the area where the button is actually pressed and this worked for about 30 minutes… Now it doesn’t double click BUT it only registers my clicks about half the time. I tried closing/reinstalling Synapse but it didn’t seem to make any difference. Any help would be greatly appreciated. Thanks!

A few times per day synapse is unable to contact the servers it logs you out and there is a massive popup on screen to log back in.The problem is this popup is appearing in front of the game i am playing.I do not really care if i am not logged in or not. How can i disable this popup?

My Razer Mouse disconnects and doesn’t want to reconnect for a random amount of time. It only works with cable but the cable severely reduces agility. I tried replugging the dongle, switching the USB-Port and restarting my mouse. Sadly nothing has helped.