Razer Support

I just bought the Razer Blackshark v2 x wired headphones. It is safe to say that I’m really satisfied with the purchase but the mic mute button on the headset is not working. 

Hi Razer, thanks a lot for  helping me in this situation : i'm desperate I bought this mouse in 2022. I had some difficulties, but I managed to use it. I started noticing the mouse disconnecting ; so I entered Synape, I clicked on Profile , and then mi Naga disconnected and stop working ….. It doesn't recognize it... The lights come on, but the mouse doesn't work. I researched on many official razer pages, I checked my device manager. I made the following recommendations from a similar article with my case:Check the USB connection: Ensure that the Razer Naga X is properly connected to your computer via the USB cable. Try using a different USB port to rule out any port-related issues. If you're using a USB hub, try connecting the mouse directly to the computer.Restart your computer: Sometimes, a simple restart can resolve connection issues. Restart your computer and see if the Razer Naga X connects properly afterward.Update Razer Synapse: Make sure you

Hey guysI've had this controller a little over a year and the left stick has an annoying drift down issue.I've messed around with the software, like the dead zone adjustment…. still does it.I've considered taking it apart to clean it up, but I decided not to…. as all the videos I’ve seen only show the back.Any ideas on how to get it fixed?? I refuse to purchase a new one… mostly because the price doesn't justify it for only a owning it for just over a year with little use!Any help would be greatly appreciated.IF I can't get it fixed without a huge price tag, I think I might end up purchasing another Microsoft Xbox pro controller.Guess we’ll see.

Dear Sir, Mme,I bought a V3 TE today, but I am having the same problem as I Installed the razer setup control app on windows but no joy, the problem still occurs.My SN is 762502C14601656Could it be a driver issue since I used a normal XBOX controller before? Kind regards, Dave

i buyed a blackshark v2 x and scanned the qr code and entered my information and it says your activation code is already used i want an another code

Please Help me to use the 7.1 surround sounds features after I have tried to register the Product number it says it was already registered but I don't know by who I just got this item today.Please send help 🙏 I want to use the 7.1 Surround sounds features in my Razer Blackshark V2X

Can I replace the Razer BlackWidow V4 X keycaps with the keycaps from my Ornata Chroma V2? I really dislike the height of the keycaps on my BlackWidow V4 X, and the Ornata Chroma V2 is my favorite keyboard. Ideally I’d get new keycaps that are the same height as the Ornata Chroma V2 and replace the ones on my V4 with it. Is this possible? Where would I purchase the keycaps?

The led strip lost the power and only works where the thing where the cable starts. the rest of the strip does not work

Alright, I’ve become too fed up with this, so I’m posting to see if anyone else notices these criteria I get for this issue. For reference:PC Specs: Intel i5 12600, GeForce RTX 3060 - Zotac Gaming edition, Corsair Vengence Pro - 32GB x2 - filler units x2, ASUS “PRIME” series mobo, Samsung EVO (960?) 2TB m.2Razer Devices: Blackwidow V4 X, Naga Pro v1, Chroma Mouse Dock, Goliathus Chroma Extended mousepad First: The issue seems to update the lighting, both the keyboard and mouse at the same time, but not the mousepad or mouse dock. I believe this may have ties to the game-profile lin

Hello! I purchased the Razer Iskur X back in 2023. I have some issues with the chair seat it self, and wanted to see if its able to be replaced? But I cant seem to contact support with out the serial number if there is a way I can get help I would greatly appreciate it!

My mouse stopped working all of a sudden and i can’t connect it either via wireless or via cable to the computer, no lights appear on the power even when connected through the cable, but the laser light sometimes appears at the bottom when i press the power button. I tried to search the forum for answers but got no nothing.Would love some help.

Hi Razer Support,I own a Barracuda BT headset (P/N: RZ04-03790100, S/N: IN2220D17201554) and I'm facing the exact issue described in this thread:  https://insider.razer.com/razer-support-45/barracuda-x-bluetooth-not-working-51123My headset enters Bluetooth pairing mode (blinking blue LED), but it never shows up in the Bluetooth list of any phone or computer. Interestingly, the Razer Audio mobile app detects the device and connects over BLE, but the phone cannot stream audio via Bluetooth — the headset never appears as an audio output device.I tried resetting the headset, clearing the Bluetooth cache, and testing on multiple devices. No luck. I suspect this is a firmware issue, but I have no dongle and no way to update the firmware.Is there any way to restore full Bluetooth audio functionality or force a complete firmware recovery?Thanks for any help.

Every time i try to open the PSN USD gift codes it shows a message that it’s not available in your region , everyother gift codes are available normally.when it would be fixed?

I just brought the Razer Hammerhead True Wireless - Earbuds - Mercury - FRML Packaging serial N°232047E03606056 product n°RZ12-02970500-R3M1 via Amazon, but I cannot find them on the bluetooth panel either of my PC and my smartphone.

What kind of panel is on the Razer Blade 18 2025? IPS? Mini-oled? 

Necesito ayudaAcabo de adquirir mi control Razer Wolverine Ultimate, pero en la aplicación no me deja editar los botones Ya intente en la aplicación de Xbox y en mi computadora y no me permite editar se queda en pantalla negra la aplicación Ya instale y desinstale la aplicación en varias ocasiones y no tengo éxito, Lastima que los productos antiguos dejen de tener soporte en la aplicación, ojala y exista una solución   

so im trying to calibrate my mouse i got but but nothing is poppping up about selecting a mouse pad i have one its not a razer but i still dont see the selection pleaase help  

Hi,I’m experiencing an issue with my Razer Barracuda X (2022) headphones. While they work perfectly for audio through both the dongle and Bluetooth, I’m unable to connect them to the Razer mobile app. The app doesn’t detect the headphones at all, no matter what I try. Additionally, I attempted to update the firmware, but the updater also fails to detect the device. I’ve followed the instructions provided, but nothing seems to work. Any help or guidance on resolving this issue would be greatly appreciated! Thank you in advance.

Hello!End of march I bought a razer naga v2 pro incl. mouse dock and charging puck.After two very long playing night I dicked the mouse on the mouse dock and it needed nearly 32hours to fully charge the mouse.The sign above blinks orange all the time.If I use the cable for charging it needs like 12h.So I would like to ask, if anyone has similar issues and how long does the charging of the mouse to fuel lasts with your razer naga v2 pro? Thanks in advance!

i recently got a kiyo pro and i have done everything to try and fix the blurry and unfocused cam and i have tryed the firmware update updated synapse  and everything i have found online nothing is working please help 

i purchased a razer v2x. whenever i try to register it says already registered. i have  the serial number now i need a activision code to enable the 7.1 surround sound.please  help me through this problem. 

hi What can I do if I didn't register the product on time and my activation time has expired?

My razer kraken v3 doesn’t let me enable certain things when I updated to synapse 4, for example when I switch to thx spatial audio it shows that I switched to the thx spatial audio but it doesn’t apply, and every thx spatial audio demo shows that it’s still in stereo, along with windows sound properties. I’ve followed the razer guide to apply thx spatial audio, along with factory resetting the headset and repairing synapse 4. Bass boost also happens to not work, along with it using the default audio eq instead of the one I made.

After performing all the typical  and advanced troubleshooting procedures to try to get my Razer Kiyo Pro camera to consistently work without freezing during Zoom or Teams video meetings, I finally got my camera to have stability. I ended up removing (uninstalling) the Razer software and uninstalled the Razer camera driver in the Device Manager )allowing Windows to detect the camera and load the driver on its own when it reboots) and then I rebooted my Windows PC. I did this about two months ago and have not had the freezing problem since.   I also fixed my friends Razer camera the same way and he also haven’t had the freezing issue any longer. To verify this fix, I re-installed the Razer software and like clockwork, the camera instantly began freezing in Zoom and Teams. I again removed the software and the driver — rebooted the PC, and  like magic, my Razer camera is stable again. So, it’s definitely a problem with the Razer software when interacting with Zoom or Teams, whether the

is there an application to set up these headphones for PC? More specifically: I need a microphone sensitivity/gain setting and an equalizer.p.s. can not understand why same sound in poth plugs? How i can turn on stereo? What's on my left and what's on my right? It sounds the same.