Razer Support

So the other day, my mouse was functioning normally and connected to the synapse just fine. The next day, the mouse wasn’t working. I hadn’t messed with it or anything. It just stopped. The red light on the bottom is still on, but the cursor doesn’t move and the RGB lights don’t turn on. I tried to update the mouse firmware, but the mouse isn’t even being recognized by my computer. My computer is pretty new so I don’t think that is part of the problem. Could anyone help me?

Hello Razer support, I have had the razer iskur x gaming chair for about 2 years without any problems. Suddenly the height adjustment mechanism and tilt mechanism stopped working and the whole chair started leaning forward. I looked under it and part of the mechanism is cracked and the welding in some places is also cracked . Is there a way to buy a new part or maybe to fix it. I look forward to hearing from you

My Viper Ultimate suddenly stopped working properly in wireless mode. It freezes frequently for a sec or so. It appeared during a game session but is also present on desktop.Did a PC restart, turned Synapse off, re-installed drivers and synapse, updated firmware, paired with dongle via paring tool from Razer.It seems related to the USB dongle. Wired mode is working. Please advice.

I just  bought a mouse today, I cant register it, serial and product number are typed ok, I have a prove of purchase, help please

I bought Razer Black Shark V2 X headphones, but I can't activate them. They tell me they're already registered, even though I have the receipt, the headphones, the box, and everything.

So I have this Blackwidoe for around now 8 moths or so, and started to see that certain keys started to hhave a double click, and now i need to wirte it is really annoying as i have to keep seeing what i wrote. I also saw some fixes on the internet like not using the synapse 4 open, that solver for a time. However I use certain setting in my headset, and mouuse that I constantly need to have the app open. And now it is almost impossible tying in this keyboard. I tried cleaning the keyboard but it haven’t changed.

Compré un audífono y al ingresar el código de activación me sale inválido. Probé por todos los medios, escribiendo, copiando, etc. Y sigue sigue diciendo inválido. Alguien sabe cómo solucionarlo ?

Hello Razer support, i was using Razer Iskur X for about 2 years and everything was working fine but recently my tilt mechanism and height adjustment of the chair seem to be broken, i have exact same issue as in the following topic https://insider.razer.com/razer-support-45/issue-with-tilt-mechanism-on-razer-iskur-chair-72040, i tried to fix it but it’s a problem with mechanism itself, so maybe you can help me to order a new mechanism or any ideas what to do

Hello. There was a problem with the wireless operation of the mouse. When the mouse is connected via cable, everything works. When without a cable, it glows but the cursor does not move. Tried reinstalling drivers - didn't help. Help, please. Important for work

I hear sound, everything is connected but the synapse software shows as powered off.Already read treads about making sure I have PC selected and Hyper Wireless selected.   STILL SHOWS OFF.$350 Pro WTF is this. Anyone?

I have two Razer devices that I have been testing using the multi-device feature for the 2.4Ghz Hyperspeed USB connection. They are both on the supported list of devices, but when I connect them together I lose keystrokes if I am simultaneously mousing. The devices I am using are: Razer BlackWidow V3 Mini Hyperspeed (on the latest firmware v2.01.01_r1) Razer DeathAdder V3 Pro (on the latest firmware v1.01.01_r1) To reproduce this, you have to do the following: Connect the DeathAdder as a second device on the BlackWidow's 2.4Ghz USB dongle. Open a text editor (e.g. notepad). Type a few letters repeatedly while simultaneously moving the mouse in circles. You will notice many keystrokes get missed. Also, key down events get lost so the keys appear stuck "down" and will auto-repeat once you stop typing. The reason why this is important is if you are playing a game and using the mouse for aim while using the WASD keys for movement, you will notice your movement is unresponsive and glit

i want to know how to set up the 8-directional . im able to set up the the 4-way directional but not the 8 way. Can you guys send me instructions on how to set it up? thank you

Can anyone confirm whether the third fan between the battery is working for them? I’ve noticed that mine has never turned on – there isn’t even any dust on the mesh. I checked more closely under the back cover and it doesn’t work. Is this fan fake?

Hi, as soon as I set up any wallpaper with AXON on both monitors (either the same or different wallpaper) with the setting different wallpapers or duplicate it will only show on one display at random.Stretching works, but is not what I want. Graphics card is RX 9070 XT, resolution on display 1 1440, display 2 1080, already tried both with 1080, but this did not help. Any ideas how it will work on both screens?

I recently got a new dongle for the viper ultimate as I lost my old one but when I try to pair the new dongle to the mouse with the pairing software it just says failed, try again, the pairing software finds both mouse and dongle but can’t pair them

Hi all, I’ve had my Razer Kiyo RZ19-02320 c.a. 2020 or 2021. Tonight, I had issues with streaming to twitch using OBS. It started with the preview of my Razer Kiyo being extremely laggy and blurry, and it had 3 lines across my screen,  like an old CRTV. After updating the drivers for  OBS, Synapse and for the Razer Kiyo, OBS doesn’t display what Kiyo shows, and Windows 10 Home Camera App is telling me another app is using my Razer Kiyo when nothing else is. I see no preview in OBS and I don’t have the option to change any settings for configuring a video device. I’ve noticed that when my razer kiyo ring light is on, synapse is unable to identify the device. My mouse shows up with no issues in synapse, but my kiyo only shows up if the ring light is off.  I’ve tried Microsoft support, and they said it was a hardware issue that they cannot diagnose. What can I do to make my Razer Kiyo functional again? Let me know if there are more specs to my PC you need to know.  Stats:Razer Kiyo Model

I'll try to be brief but this problem has been troubling me for about 8 hours now, so an explanation is necessary. I apologize in advance if the text seems awkward; English isn't my native language.The issue is that when I connect the headset via USB Sound Card, it doesn't produce any sound at all, while the microphone works only briefly after turning it on (for about 10–20 seconds) before stopping as well. After spending 8 hours trying to resolve this issue, here are some conclusions I've reached, listed point by point for your convenience:1. The headphones themselves are fully functional. They passed certification without issues on the official website and work perfectly fine when connected directly through a 3.5 mm jack. It's worth noting that the Sound Card itself also appears to be working properly because when it's plugged into another Windows 10 PC (mine runs Windows 11), the headset reproduces audio through the USB port with no additional settings required.2. All volume sliders

i lost access to my old phone number and i cannot change on my profile from the old to the new.  I NEED HELPthank you

I ordered a Razer 18 last night. Nothing is in my account. My account was charged and I received the email confirmation. Please advise  Order Number: (Removed order number for security purposes) Order Date: Nov 05 2025 Estimated Delivery Date: Nov 11 2025 - Nov 12 2025

Vou adicionar meu produto e diz que ja foi registrado

I waited a whole 2 hours and there it’s still locked pls help

Leider muss ich einen Artikel zurückschicken, da er doppelt gekauft wurde. Bitte senden Sie mir einen Rückschein bzw. die Anschrift der Rücksende Adresse. (Removed email address for security purposes)

I bought headphones and wanted to get an activation code to enable 7.1 surround sound, but it says someone else has already received it. What can I do to get my code?

Hi,My Razer Kiyo Ultra 4k stopped working after a few months of use. I’ve tried plugging it directly into my MacBook, Windows, updated the firmware, but nothing solved the problem. The “on” light keeps on even if I turn off my computer. I cannot see the Kiyo listed under the “camera” option in Photo Booth, Webcam settings (paid app), Zoom, Teams, etc.Any ideas?

Hello,I recently purchased a Razer Kraken V4.  After setting it up, there are two new sound devices in Windows.  One sound device is “Razer Kraken V4 - Chat”, the other is “Razer Kraken V4 - Game” (There are two additional sound devices when the headset is plugged in.Yesterday, using the headset in wireless mode, the “Razer Kraken V4 - Game” sound device was working fine.  Today, however, that sound device produces no sound.  The “Razer Kraken V4 - Chat” sound device works fine.  Additionally, when the headset is plugged in, all four of the “Razer Kraken V4” sound devices work fine.Does anyone know how to get the “Razer Kraken V4 - Game” sound device to produce sound?  Is there something that I’m doing wrong or a setting somewhere that I’m missing?  I’ve scoured through the Razer Synapse software and don’t see anything that could re-enable the sound.Thanks in advance!