Razer Support

I lost my contact number and back up codes

Issue solved

when i open synapse my keyboard just stops working for everything (except synapse as it still registers my key presses). how do i fix this ive clean re installed synapse wiped keyboard drives many times and done all firmware updates

Hi I just got my headset and I was trying to activate my 7.1 surround sound at first I noticed I got a card that has a QR code not a scratch one so then I tried getting a code from registering my product but when I tried to it said this product has already been registered can someone help please I don’t know what to do 

We still don’t have a working app come on what are yall doing 

 but code show license code is invalid how to do ??

Hi, I’ve purchased a Razor Blackshark V2 x from an Amazon seller.  I’d firstly like to check that these are genuine (I can PM the serial number) and I’d also like to see if I can activate the 7.1 software? When I try to register, it says they are already registered. Thanks

Good afternoon! HELP ME RESOLVE THE ISSUE. I BOUGHT THE PADDLES AND WHEN ACTIVATING THE DEVICE, IT WRITES TO ME THAT THE DEVICE HAS ALREADY BEEN ACTIVATED EARLIER. I HAVE A PURCHASE RECEIPT

 Hey, so I got a deathadder essential for Christmas haven't used it till the pass 3 weeks and it's not working anymore like it js will stop moving but I can still click and scroll but won't move.What can I do?

I've had this keyboard for a few months now and from the begining it was doing a lot of crazy stuff...some of it is that it starts my pc on it's own at random times, so let's say it 3am i am sleeping and my PC just turns on on it's own, i know it's due to keyboard because i was changing my configuration recently and i had my old keyboard attached first and that wasn't happening, then when i finish for the day and turn off my PC if i accedently touch one of the keys on it (and it has some on the side as well) it turns on my PC even though there are no dedicated keys for that purpes and i don't think that can be manually set up and third lighting on it sometimes doesn't turns on, i have to unplug it and the plug it back in for it to work, strangly enough lighting under wheele above ESC button works when you click it...does anyone knows if there is some fix for this stuff or i would need to unplug it everytime i turn off my pc so i don't think i have ghosts in my room?

I recently moved and I seem to have misplaced my wireless usb dongle for my kraken v3 pro and I was wondering if I could get a replacement somehow 

how do I set up my viper v3 pro I have tried everything.

i was playing valorant and mid game my Razer Huntsman V3 pro completely stopped working, i restarted the pc few times still didnt work, tried getting it out of demo mode by esc+caps+space 50+ time still it wont connect. Tried changing every usb port and not even detecting on device manager or synapse and LEDs are also not working. If somebody knows the fix pls help

My Razer Huntsman Mini randomly stopped working. It isn’t being detected by any computer. I’ve tried holding ESC + CAPS + SPACE and doing a reset 20+ times to no avail. I can’t update the firmware because my computer isn’t recognizing the keyboard. Weirdly, when I shut down my computer the keyboard is still lit up as if it’s using the USB port just for power. Any help would be amazing!

Ive tried doing the demo mode trick ive tried resetting it ive 2x checked the chords ive done alot but my keyboardnone of the keys are responding other than FN and all the LEDs are working just not letting me type for some reason 

I bought a USB-C dock a while ago to simplify my setup, so I could connect all my peripherals and my 240Hz monitor with just one cable. When I first got it, everything worked perfectly: I could use it with my Mac, my gaming laptop, and my partner’s work computer without any issues.Recently, though, my peripherals, specifically the mouse and keyboard have stopped working when I connect the dock to any laptop except my gaming PC. The laptops still charge through the dock, and the monitor connects and works fine, but the mouse and keyboard just don’t respond or get detected. Strangely, when I plug the dock into my gaming PC, everything works as expected, so it doesn’t seem like a hardware fault with the dock or the peripherals themselves.Has anyone experienced this or have any advice on how to fix it? I’ve tried basic things like unplugging and replugging, but no luck so far.

I have been using THX Spatial Audio for almost 5 years with no problems.I purchased the license in 10 Oct 2020 with the Order ID RZEUPP0000094755801But since today, I am not able to log in to the Surround Sound App. I get the message: No authentication foundMy account username: technoMarigoldcast305   

Can I arrange delivery to Russia?If this is possible, then how do I do it?

My nabu watch stay idle for a years or more because unchanging battery(because the skin resin have been decay look to much green) thus after change battery now and want to use set times at nabu apps it say my id is unavailable like that 

Hola buenas tardes!, tengo un inconveniente con mis auriculares Razer Blackshark v2 X, descargue la aplicación de Sonido Surround 7.1 al momento de abrir e ingresar el código que viene con los auriculares me dice "El código de licencia ya esta en uso" y no puedo activarlo. Quería saber como puedo solucionar este problema?. Gracias

Hello, my razer sneki snek wall light, does not work normally on wave mod, only the red appears, I see someone else with the same problem but, for him: only the blue does not appear can you help me?normally : ​​​​mine : 

Am i gonna get some help or a fix? because absolutely NOTHING…...works at all. i get connected to an agent and told ot do all these useless steps. and then im told to restart my pc after said steps and check my email for a reconnection link. Only then to find out that THE CHAT SUPPORT SYSTEM DOESN’T EVEN CONNECT TO TO ANYBODY, let alone my original chat support agent. Are you guys ever gonan fix this stupid app for those of us that paid $100 for what is now a basic xbox controller because can’t even use the damn app that allows us to tkae advantage of the features that WE PAID $100 DOLLARS FOR!? (remapping buttons/paddles. tournament mode for 1000hz controller, deadzone calibration). Ya’ll just gonna keep leaving us in the dark with no fix? While you continue you to sell us $100 controller with no features? Might as well spend the extra $100 and get a SCUF controller lmao. This is a ridiculous joke, seriously pathetic Razer.

I have this mouse for a month and a half, and today, while playing, my scrollwheel started squeaking out of nowhere. I tried blowing in it and it didnt work. Please, i need help.

As of relatively recently my Sneki Snek wall light started looking dimmer. If I change it to the rainbow setting everything looks normal for about 3 seconds, then the blue colors fade out.It's weird.It dosen't seem like anything is broken, it's almost like it's stuck on some power saving or low brightness mode.However, the user guide dosen't suggest that their is a way to change the brightness.I've tried different USB wall adapters to see if maybe it wasn't getting adequate power, but my results are the same no matter what.I was curious if anyone else has had this issue.

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