Razer Support

I am from the US, but recently bought a 2024 Razer Blade 16 in Japan and the power cord has a grounding cable. Could I plug the 3 pronged power cable of a 2021 Razer Blade 15 advanced into the power adapter of my new laptop? Or would it cause problems? Or do I even need to worry about using the grounding cable in the US?

I bought a Wolverine V2 controller, and when I try to configure it through the app, the app doesn't work. The screen stays black with the Razer logo in the corner. Can anyone help? I'm from Brazil.

*Resolved, read end.Ive had this controller just over 3 years now, always babied it, as in always put the USB cover on when it went in the case when travelling, cleaning it regularly and just trynna take care of it.was playing Forza Motorsport using M5 and M6 to upshift and downshift, all was working fine, was in 1st and then pitted, upon coming out of the pits though the M5 and M6 became unresponsive, i immediately went to Steam and to the controller input map in settings and showed that indeed those buttons are not sending any signal. Also no that i ever used them however the 4 buttons at the bottom for mic and profile settings no longer work also.Now, this controller is obviously void of warranty and it has to be a wild coincidence to the timing of the buttons failing, however i would like to know what i can do, does razer send replacement parts or should i replace the controller completely, would 100% buy this controller again its amazing just dont want to sp

Am missing three digit code of my razar gold card 

Hello guys, I have a problem with my headset it's basically I connected the headset to my iPad, then I connected it again to my PlayStation 5, and after that the sound is very weak only on the PlayStation, and I don't know why. The sound is good in the iPad but in the playstation is very low , so anyone can help me??

hi, i just got a new razer hammerhead tws pro and try them. paired and when i try to listen the audio is reversed. i searched how to fix it from restarting my phone and trying to factory reset it. but idk how to properly reset the hammerhead tws pro. so how do i fix this?

So i’ve had those mouse and a dock for a while now and after updating to synapse 4 started facing some problems regarding their behaviourDock stopped working properly during charging, incorrect reporting of percentage and color indication (stays on red for a long while, if i lift mouse off updates info in software only after) Desync between mouse and dock lighting despite me setting them in sync in studio Battery drain, would go low power within a day of usage on 0% smart dimming and 1khz pollingSteps done to solve the problem:reinstalled drivers did cleanup with razer driver wipe tool factory mouse through synapseAny help appreciated, i don’t exactly live somewhere where it would be easy to just RMA to razer itself, i’ll have to contact retailer instead.

I recently bought a Blackshark v2 X via amazon and when i tried to register the product for the 7.1 surround sound it said that the product is already registered. The package contains a QR code that directs me the Razer website, not a scratch code. Kindly requesting assistance. Thanks in advance!

Razer BLACKSHARK V2 Pro forPlayStationを非会員時に購入したのですが、請求書はどうしたら貰えますか？ I purchased the Razer BLACKSHARK V2 Pro for PlayStation when I was not a member, how can I receive an invoice?

My Alienware M15 R4 shuts down whenever I place it on top of my new Razer cooling pad. I know it's not my laptop because it would work when it's on top of anything else (couch, bed, table, etc.). As soon as I place it on top of my Razer cooling pad, laptop shuts down. My laptop would work and turn back on after I pick up the rear of my laptop and raise it up a bit, breaking the foam seal between laptop and cooling pad. I've tried all of the adapters but I keep getting the same result.  I think it has something to do with the magnets on the Razer cooling pad. Has anybody had a similar experience?

I need to order a replacement for the seat base plate. I’ve been doing some looking around it seems to be a very common issue  about a year out of warranty. Should be part H in the manual. https://dl.razerzone.com/master-guides/Iskur/RazerIskur-en.pdfSerial 312122V11000137

Hey for some reason when i try to pair my razer kaira pros wirelessly via bluetooth it does not show up on the screen its not being recognized when i connects a usb c It shows up as a unrecocnizabale device pleas help?

I … don’t understand this, at all.Just got the new cooling pad, and when I place my laptop on the styrofoam padding, the display shuts off. Pick it up, move to a different service, move to my old cooling pad … no issues. As soon as I place it on the cooling pad, display shuts off.Doesn’t matter if the pad is on or off, same result.What the heck?Thanks

Hey everyone!I've been using my Viper Ultimate dongle connected to a KVM Switch (UGREEN Switch USB 3.0 5Gbps) for about 2 years now, switching my peripherals between a desktop and a MacBook.I've never faced any issues with this setup, but for some reason over the past few weeks the dongle stopped lighting up and doesn't connect the mouse when I switch to my desktop (still charges it though). It only works when it's set to the MacBook. When I connect it straight to any USB port on my desktop, the dongle works properly.This issue is exclusive to the Razer dongle — all other connected devices (a webcam and a mic) function properly. I've tried updating the firmware, connecting and disconnecting it from the KVM and both computers, uninstalling Synapse and also connecting the KVM to a power cable, but haven't had any success so far :(Can anyone help me fix this?

Hi everyone,I’m having a problem with my Razer Kiyo webcam and I can’t figure out what’s going wrong. Whenever I try to use it (whether it’s on OBS, Discord, Windows Camera app, etc.), the ring light turns on, the video feed starts to appear… and then the camera instantly shuts off. It’s like it crashes as soon as it activates.After that, it disconnects and reconnects automatically without me having to unplug it. The issue repeats itself every time, and I can’t get it to work properly.I’ve tried different USB ports, restarting the PC, uninstalling and reinstalling drivers, but nothing has helped so far. Has anyone experienced a similar issue or knows what might be causing this?Thanks in advance for any help!

I bought my mini two days ago opened it up yesterday and plugged it in worked perfectly fine till my coiled wire came in and I switched it realized it wouldn’t turn on so I used the default one still didn’t work used a couple of others and nothing, tried didn’t ports plugged it in another computer seems nothing is recognizing it anymore what should I do?

Hi All,I hope some can help me with my Razer Blade 15 Advanced Model - OLED 4K Touch 60Hz - GeForce RTX 3080 - Black (RZ09-0409) from september 2021I had it stored some while and after I booted it up everything worked just fine, but after running all updates it started acting weird where the screen would flicker or not wanting to boot on the first go. After a few rounds of reboots it’s now stuck at a blank screen.When I boot it up, is flashes one horizontal line on the screen for a millisecond and then blanks. The keyboard does light up, the fans start spinning and the powerlight flashes green (in a brathing pattern) but the laptop does not responds to anything. I tried hooking it up to an external screen, tried the power cycling with holding the power button till the powerlight flashes white and tried if it would respond to an USB stick, but nothing has proven usefull.Does anyone know what could be the issue and if i can r

When will the blackwide v4 pro white product be restocked?

My laptop has been stuck in Memphis for a while now because of a clearance delay. How long does it usually take for the laptop to deliver. This is horrible timing too cuz my other laptop broke down

When I go into windows hello setup for facial ID it prompts me for me my PIN, accepts my PIN, then the camera turns on, I see my face live, the picture is crystal clear, but it never actually reads my face.  I have setup Windows Hello many times on other systems so I know exactly how this should work but it just never moves beyond this point. My OS and drivers are up-to-date.  Everything looks fine.  But, facial ID setup just doesn’t complete.Any ideas? Love the new RB16 otherwise btw!  Best laptop ever ;) 

I bought this razer core x chroma recently, it was brand new, but when i power it on, it sparks and pops, i am really worried that it wont turn on one day, i tried contacting support, but i cant access their chat.

Hi, reposting an ongoing issue that many other users seems to have faced or are facing. I have been experiencing a sparking / poppong sound which sometimes is accompanied by a small flash when turning the X Chroma EGPU device on using the device on/off switch. Following the last update, the X Chroma eGPU is not even turning on. Wondering if there is a link, or if from the beginning the conception was not somehow faulty? ‘looking forward to hearing from support / community users. Best Drakk076

Hello,It's been a day since I received the Razer Blade 16 5090, but from the very first startup and now during use, I've noticed two large black lines on the left side of the screen when displaying gray tones.I updated the NVIDIA drivers and installed all the latest Windows updates, but the issue persists — please see the attached photos.I'm very disappointed that, given the premium price of this product, the quality control seems to have missed such a visible defect.Do you have any solution to suggest before I consider returning the device to customer service?

I paired to my windows 11 PC without a problem. Mouse is on larest firmware.After a sleep/wakup the mouse does not reconnect. It is still listed as paired in the bluetooth settings of windows.Switching off/on does not help.Using the hyperspeed dongle is working - but I need to pair the mouse with two machines.Pairing via BLE on a new Macbook is loosing connectivity from time to time (then the reconnect is not working either)…In windows settings I need to remove the paired device and pair it again. But doing this every time I start my computer is a no-go…Btw - I still have Logitech BLE mouse connected without an issue… Only the Razer is having huge connection problems with Bluetooth.

Activation code does not come to my mail