Razer Support

Hi!I want to have both of those mice connected to my main PC so that one is on the Razer Mouse Dock Pro while I use the other.That wont cause any extra CPU usage right or lag since only one is moving?Also, do either of them charge on the older Razer Charging Pad Chroma That would be ideal so I can have them both charging when done for the day.Thanks

Its been 2 years since i bought Razer viper mini and it is not working suddenly. There is no devices in razer synapse. I use it on laptop when i plugged the cables ,there is red light in the sensor but it does not work. The pointer is not moving nor the buttons is working. Please help!

I see several posts but no answers and they are all locked from comments so I wanted to ask again - the existing posts are not for V4 (most are V2). This is the full (pro?) keyboaard, not the 75% one. I think the media keys worked before I installed Synapse (meaning default windows software/drivers) -  not that I did more than play/pause and adjust volume for test files on the NAS. Anyway, I installed the software and the media keys are -as if they don’t exist-. I find them necessary when a  phone call comes in, going to the taskbar to load a playing media app to pause is more than a pain, it’s several rings - or I have the music playing while I pick up the phone, until I can pause “the long way”.Come on, guys, i have used keyboards since about 2000 that had media keys, although volumne didn’t appear until I think 2010 or just a little later. This includes old “split W” Microsoft, Logitech, Corsair RGB (with the Brown keys) and now the Black WIdow, which I like

Hi everyone!I have the following issues with my keyboard.   The enter key is spamming or sometimes is not responding The left shift key sometimes works> What Do i mean by that? If I hold the key and  press any other key mulitple times it is intermitent (ex: aaAAAAAaaAaaaaaaAaAA). On games it is completely annoying not being able to use it (like FPS games or ROL)I didn’t  went that far to test each key at the timeI’ve attempted to update the firmware on the device but, there are no firmware available for my model. Also, attempted to use synapse 3 intead of 4 and no luck Any recommendation?

When I use my barracuda x my blootooth turned on for it when I didn’t want it to and now I don’t know how to turn it off and the instructions is not helping 

I use my controller on an xbox series x. I've had the controller since early November last year and it has worked fine untill today. The controller won't turn on unless it's wired to the Xbox and when it does turn on it doesn't connect an doesn't register any inputs. I've never dropped or spilled anything on the controller. The dongle isn't loose and I've tried it in every port on the Xbox. Any help would be appreciated.

whenever I turn the volume knob on the side of my headset, it jumps around in volume sometimes muting the headset.

My basilisk V3 pro is wired into my computer and synapse is not detecting it, the mouse icon isn't showing up on my monitor either. I have plugged it into several different USB ports. It's just not working.

Hi!I recently bought 2 razer deathadder v3 pro mouses, they are really good mouses but after 1-2 weeks 1 of the mouses has some problems, it goes into sleep modus after not touching it for 10 seconds to 3 minutes, and i have to wake it up again with the buttong below, wich sometimes takes me up to 15 seconds wich is annoying while gaming, i changed the sleep modus to 15 minutes trough Razer Synapse and i changed the system settings soo it never disconnects wireless stuff but nothing works Waiting on your response :)Thanks!

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?

I bought Barracuda X Chroma headset at December fifth, but i can’t turn it off. I press the power button 2 secondsIt used to say “power off” then turn off. But it will turn on again by no reason. In addition, I do install Razer Synapse 4 for my headset.

Hello ...i like viper v3 very much..but my hands are small..but no other mouse liked so much..so..can you make for me viper v3 pro in the size of deathader v3 hyperspeed?please unswer me

Hi Everyone. My "Razer Leviathan V2 PC Gaming Soundbar with Subwoofer" arrived today, but I cannot get my computer to detect it. It looks like all I need to do is plug it in by USB and let windows take care of the rest. I have tried: Installing Synapse 3 (the one that supports this particular speaker). Restarting my computer (Synapse still says "Please Connect a Device" after restart). Using 4 different USB ports in the back and one in the front. This includes the port which used to connect my mouse, just to exclude the possibility of something being wrong with my motherboard's USB ports. Installing Synapse 3 on a laptop, connecting the speakers and restarting the laptop. Trying a different USB A <-> USB C cable. Updating Synapse. Repairing Synapse. Going to the device manager and running "Scan for hardware changes".

Hey I was wondering if anyone has the same problem, i can't really hear footsteps on Fortnite unless they are really really close. I feel like the gunshots and other sounds (my own footsteps for example) are taking over on this headset.Settings on Razer Synapse are:SOUND:THX spatial audio Game + Fortnite set to game.ENHANCEMENT:Everything turned off.Headset: Razer Blackshark V2 Gaming Headset + USB Mic Enhancer - PC - ZwartI have been trying to use some costum settings but tbh I don't know what i'm doing with that, also tryed to copy someones settings but didnt really help.Any help is really appreciated :)  

I’ve gone to the Support page, clicked on every option, every link, and there is no way to send Razer a support email or to open a ticket with them. Am I missing something? I go to the contact us page and it’s just more things linking back to each other with no way to open a support ticket?

I just got the razer viper v3 pro and i wanted to change my polling rate to 2000hz, but i only had 3 options to choose from 125hz, 500hz and 1000hz.  How can i see all the options from 125hz - 8000hz?

Здравствуйте! Потерял донгл от наушников Razer barracuda x, утерян был скорее всего в поезде во время поездки, есть ли возможность получить новый или купить? Без него не удобно пользоваться наушниками на беспроводе, у меня есть блюду на компьютере, но связь не очень хорошая с наушниками через блютус, покупал у ресселера. Он отправил донгл и я его в руках держал, Дак что он был просто утерен

Hello! The Game sound profile stopped working, only Chat works. I installed the firmware on the headphones today, it didn't help. When I turn off the headphone unit and turn it on, the sound in the game profile appears for a few seconds and disappears. I also reinstalled Synapse 4. Please tell me what else can be done? Windows 11. It worked the day before yesterday, yesterday a problem arose as soon as I turned on the computer.

Ok here is the issue,me and my friend are trying to get the wings from the Genshin Impact event. I went through a multiple day process to finaly somehow get it after multiple issues. But my friend is still stuck. I KNOW my friend is supposed to make contact themselfes but he doesn’t speak English and has no understanding for anything going on on a computor, so I HAVE TO HELP, it doesn’t work ANY OTHER WAY. The first issue is the fact that it is impossible to purchase a Razor Gold Pin because Razor themself have not updated their own billing information as such any authorization that we give them is worth nothing because it automaticaly gets canceled on a technical level. Next issue is the ID verification. The process for ID confirmation was started over 6 days, with the claim that the process should finish within 24 hours, which it has not. Yesterday we send a ticket to Razor Support for which I provided the english translation. Apperantly my friends issue was missinterpreted

The bug is already discussed here: pro click mini horizontal scroll / tilt / left right scroll | Razer InsiderI just want to post it in the support forum.Basically the default setting of Pro Click Mini’s horizontal scroll (tilting scroll wheel) is unusable. There’s a bug causes extra unintended input that can only be dealt with by turning the mouse off and back on, and the bug is triggered by simply tilting the scroll wheel.

S/N: (removed serial number) serial number P/N: RZ04-04530200-R3M1 product code headset needs an activation code to open the 7.1 feature and this is not sent to me. I have sent e-mails several times. Please send me my activation code. I expect your help on this issue. Good luck.

Razer Blade 15 while Synapse 4 is open

changed phone number and i dont have my backup codes so need help to change it to my new one

I made a money transfer payment for a game called "Popmundo". But there is no response, it says "Transaction pending". I don't know if I did something wrong.

I have a Mouse Naga and Keyboard Ornata, and a Tartarus. I cannot get all three to work at the same time. I can get 2 but the 3 item is not functioning correctly. is it possible to get all 3 working? Or was I lied too?