Razer Support

 Dear [Razer company], I am writing to report an unauthorized transaction involving my RM30 Malaysia Razer card. It appears that the card was mistakenly used by another customer. I did not authorize this transaction, and I kindly request your assistance in resolving this matter. The details of the card are as follows: Card Type: RM30 Malaysia Razer Card Transaction Date: [16/03/2025] Card Number: [6664]  I would appreciate it if you could investigate this issue and advise me on the steps required to either recover the funds or obtain a replacement card. I am willing to provide any further information necessary to assist with the investigation. Thank you in advance for your prompt attention to this matter. Sincerely,[Muhammed Abdulsatar]

My mobile number recently can't receive any codes from razer gold for the past 4 months I've been trying since December 2024. I want to change my phone number so I can use my account properly again. thank you!

How can i connect the Razer kunai to synapse 4 i cant make rgb or fan curve wtf

Hello dear Razer team,As my generous great-grandmother used to say, "It doesn't hurt to ask."I wanted to ask you how you support people who want to start working with content.I work in sales, but I would like to turn my passion into a career, just in a different direction. I'm very cheerful and always enjoy interacting with people, especially through my job as a field sales representative. I have a wife and a son. I want to spend more time with him. I've been a huge Razer fan and consumer since childhood. Back then, as a little boy, I had everything from Razer. Unfortunately, these things haven't kept up with the times.Back then, I started with the first mechanical keyboard, the Black Widow, as well as the Razer Kraken Chroma 7.1 Surround Sound headset and the Razer Ouroboros mouse. Since then, I've been a dedicated Razer user and have had the Razer Hammerhead for PS5 since its release.I know you're not a charity, but my question is, would you like

Hello, I have  this issue about 1-2 months and my THX Spatial and 7.1 Surround App is not giving me any sound. It was work on my laptop before but it’s not on my Desktop. I tried to reset the mixer in synapse but i don’t have any acces for my Blackshark v2x headphone. I just wanna try my luck with support.

Hello!I am writing to seek assistance with an issue that occurred after assembling a new PC. My Razer BlackShark V2 USB headphones do not allow me to adjust the audio equalizer in Razer Synapse or activate THX Spatial Audio, although the microphone works and can be configured properly. The headphones function normally on another computer.Motherboard: Gigabyte Z790 Aorus Pro X WIFI7 (BIOS version: F4).OC: Windows 10 ProIssue:1)The audio equalizer settings in Razer Synapse do not apply.2)THX Spatial Audio does not activate (no changes to the sound).3)When attempting to disable "additional audio features" in Windows, the error "There is a problem with the additional audio features" appears.Steps Taken:1)Clean reinstallation of Razer Synapse.2)Updated headphone drivers and motherboard chipset drivers.

Hi all, Recently im having 2.4ghz connection issue on the Deathstalker V2 Pro Keyboard. I have tried moving the 2.4ghz dongle to other usb ports, and also plugging it into the provided razer hub, and placed it next to the keyboard to no avail. I have updated to the latest firmware and still facing issue of it not registering pressed keys. Sometimes it register a key or two, sometimes there are delays and at times doesn't register at all. I also noticed the light at "1" LED indicator loses light then comes back on. While on wired mode, it works flawlessly. Please advise Thanks!

Hello, I have a razer naga x since Dec 2022, i assume its not under warranty anymore, but when i scroll fast with the mouse, if i scroll down, it sometimes, snaps back up the page etc, its quite hard to explain, is there anything i can do about this? i assume they wont repair it for free anymore? :( ThanksMatt

I tried to connect my headset to my account but after 4 days still no response 

Today i bought a Razer Blackshark v2 x im trying to use 7.1 but i couldnt take my activation code. Site says my serial number is invalid can someone help me?

I recently bought Deathadder Essential and it is connected to Synapse, and it has the valid S/N registered on my account, but the font of “RAZER DEATHADDER ESSENTIAL” and red sensor is strange for me

Hello,  I was wondering if there were drivers available for this Orochi mouse.  I really like it but I hate the razer Synapse and other software. They consume an enourmous amount of memory so I would like to know if there is a win11 driver available to avoid having to use the Synapse.Also for the support of this older Orochi, I would need to have 2 different version of the synapse because I also have other hardware that is more recent, and this causes also all kind of trouble.If I use the Orochi without synapse, it works but the mouse pointer does not move a lot so it’s not workable. (I move my mouse completely across the mousemat and the pointes only moves a few centimeters.I hope there is a solution so I can keep working with this great mouse.If not, what mouse would be closest to this one?  I also have the v2 but I hate it, the shape is totally different. Thnx in advance

Every single “ADVICE” I’ve been seeing is to contact Razer ID support but which one is it? WHY DO I HAVE TO GO THROUGH HOOPS JUST TO GET HELP ON THIS SITE?? Their stupid OTP SMS System is shitty and the stupid authenticator I have linked on my google auth doesn’t even work. The only options I get for 2FA is SMS OTP which I don’t even get because they’re liars and backup codes that don’t work.   

Hi team,I am considering purchasing Basilisk v3 pro.  I understand it has onboard memory. Does it mean if I configure binds once, it will work on all other pcs without any software? 

Hi, I have your Razer Tarok Essentials gaming chair, but yesterday the base of the chair broke. Is there a way for you to buy a new one?

Just broke the volume wheel, tabs on the switch itself broke, is it possible to purchase replacements? 

My razer basilisk ultimate has been my main mouse using it for about 3 years now and since this morning it's been disconnecting and reconnecting over and over. It only says connected for about 2 seconds and I've tried everything. I switched to my bag up mouse which is a basilisk x hyperspeed however, when I tried updating the firmware, updating synapse, and running a repair of the program. It had the same issue. I completely uninstalled all razer applications from my computer and luckily that made it so my backup mouse works again but the ultimate will only stay connected for a second. I've uninstalled synapse, reinstalled, installed an older version. Nothing will work. Looking for any solutions to the problem because I love my ultimate and would like to continue using it.

what do i do

 Dear Razer Support Team,I hope this message finds you well. I am writing to request a replacement for my missing mouse receiver. My device is still under warranty, and I would appreciate your assistance in providing a new one.Please let me know if you need any additional information from my side to process the replacement.Thank you for your support.

I recently created my razer account and linked my apple ID but it’s weird cause once created there’s a different email address attached to it. There’s no live rep to raise this concern. It doesn’t give me option to change the email cause it always send otp to email address I don’t even know

I have lost the USB dongle for my Razer Lancehead and I am unable to connect it wirelessly. Is it possible to purchase a replacement dongle from the Razer store?

i bought razer gold when i try buy 5000 vbucks it asks me code but when i do human verification it says unexpected error when it doesnt says and sends code it doesnt give and message to my phone

I bought the 10€ Razer Gold PIN three times. The first transaction was successful the other two are however still pending after 24 hours. I really want my 30€ worth of Razer Gold before the Genshin Impact promotion is over. This is my first time using this service so I was kind of nervous from the start. I’ve already submitted a ticket but I just wanted to come on here and make sure I’m heard. Please help me! 

so i was messing around with thx spatial sound when i accidentally discovered the custom game profiles and i looked up what the competitive game profile is and every website only said its for pinpoint sound placement and im wondering if that means the virtual speakers move around in real time or something else

I tried running the firmware through Wine/Whisky/Steam and the application does run, but I cannot choose the Update button:The controller is on PC mode, tried connecting with tournament mode on and off but it didn’t work. I also tried connecting the controller straight to my MacBook with a USB C - USB C cable, but it still didn’t work. I tried with the official cable too with using an external adapter. As a last resort, I tried connecting the Kitsune to my Steam Deck (including the dock), but I still got the same result (used the official cable this time). Is there anything I am missing? I don’t own a Windows device, but I might visit a store nearby to help me with this. Please help me if you can!