Razer Support

Needs to get 7.1 surround old version

My Razer Ornata v2 up arrow key doesn’t work and i can’t contact support of razer due to my keyboard alphanumerical has 16 characters 

Hi there,I started my pc today and I realised that left click does not work/responding at all. I have tried everything, updating firmware as well as cleaning the dust but still doesn’t.the S/N is PM2347H22500487is called deathadder v2 x hyperspeed 

I just bought Blackshark V2X and the THX activation code is invalid, so I already request the new code but Razer Support gave me the same code instead.. Note: The new code is same as the code that invalid.Could you please help me to activate or send me the new code..This is the serial number:razer blackshark v2 x862426D13419496

An activation number is given for the serial number, which is not valid.s/n 862410D22201500 activation code H79D3-1F63B-1BF34-VN3KX  

I lost my USB Stick that connects the Razer Kraken V3 Pro with my PC, is there any way to get another one?

When I registered my product for the activation code, they sent me a code, but unfortunately the code is not valid. I checked it maybe 1000 times, I tried for 3 hours to enter it but it didn't work. I followed the necessary steps but the result is disappointing, I am always directed to the same place: make sure you entered it correctly. If the activation code they sent me is not incorrect, it says there is an error in the application because it is invalid. I deleted it and reinstalled it, it didn't change. What should I do? It was my first time buying a Razer and I was very disappointed.

my razer huntsman mini (“Razer Huntsman Mini - Mercury Edition - 60% Optical Gaming Keyboard (Clicky Purple Switch) - FRML Packaging”) is shocking me with electricity once in a while. It has not been tampered with in any way shape or form except for taking the keycaps off and on every like. year or something. i am just astonished on how my keyboard is literally zapping me. When i for example rest my hand on the side or front of it it either doesn’t do anything and in 40% of cases it begins kinda tickling me in some way idk how to explain it then full on ZAP. any help would be appreciated since it hurts and i do not want to be zapped!! thx bye

My Razor Gold pin was damaged I need help with it thank you 

Why my razer blade 15 boot up and again turn off and on like 3 time and then boot up completely i want to not do this i don't know what is the problem

Good day everyone,My father bought the Viper V3 Pro in July 2024 from Amazon and has not really used it. Yesterday, I tried to use it since my old mouse shape has become too small for me, and I wanted to try something new. However, the mouse is not charging (it’s stuck at 0%), and the dongle is not connecting to the mouse (probably because the mouse is at 0%). Additionally, I noticed a huge cursor lag both on the desktop and in games—the cursor constantly lags behind when I move it in a straight line. Moreover, the mouse wheel seems to have a scrolling problem. When I try to scroll a webpage, it scrolls erratically.I am using an original cable and dongle that came in the box (the mouse is pretty much in brand-new condition, lol) I tried:Razer Pairing tool to pair the dongle (the mouse and dongle both get detected by the software)  Updated the firmware to the latest version  Tried different settings in the synapse(polling

razer blade 15 boot up problem

I sold my Nari wireless essential headphones because I lost my dongle from them And then a year later I found him In theory, I can buy used Nari wireless ESSENTIAL headphones and connect them to the old dongle?

Razer Barracuda X 2022 that I bought about a year ago had always been recognized as speakers instead of a headset but I didn’t think much of it since both the headphones and the microphone was working fine. But recently, the microphone suddenly stopped working so I started searching and updated the headset’s firmware as guided in a Razer Insider thread who had the same problem as me. Nothing changed and the microphone still wasn’t working. I also checked out Razer Synapse and saw that Barracuda X wasn’t compatible with Synapse (which seems odd to me since Barracuda X is still a pretty popular choice for a solid headset). I really need to fix this since I don’t have another microphone and I need to do some projects with my audio. (I’m using the headset via the Hyperspeed Wireless Dongle.)

I have been advised that my Blade Stealth,(8 years old), does not have the processor to run Windows 11 - can anything be done to help or do I need to buy a new laptop ?

Hi! I have a really big question! The razer Kuromi setups Will it be available for purchase in Hungary? I would really like to order it, but it is not available on the Hungarian website.. :(

so in resume i was always using the wired option on the hyperspeed then tried wireless and keep it that way but 2 days ago the headset keep disconecting from the wired option (i was charging it while gaming) then i tried to switch the wired its still disconect randomly yersterday was my last charge and i cant connect it to the dongle either cant find the serial number either (doesnt have the box i moved) now i cant even charge the thing and no wireless either please send help 😭 i dont speek/write in english fluently but still try 

So I’ve had this keyboard for a while and the issue has been around about 3 days after i got it. The tab key will either spam itself uncontrollably after i press it or just out of nowhere. I’ve tried removing the key itself (alongside cleaning the keyboard) and the issue still persists. I previously had just disabled the tab key and remapped it to my M4 key, which is a temporary solution, but I still want to find a long term fix.Updated the drivers, got the latest Synapse version, cleaned my keyboard, all the things one would think should work, but nothing has solved this issue thus far. Eventually I made the tab key function as itself again, and issues would only minorly come up, but it has been getting significantly worse. It is at the point where the only way I can stop the spamming is to unplug the keyboard, only for it to inevitably start spamming again when I plug it back in.Is there a fix I don’t know about, or do I just have to bring it in/get a new keyboard?

Good morning,I recently purchased a Razer BlackShark V2 X headset from Amazon. However, when I tried to register the product, it says the serial number is already registered. "This product is already registered. If you have not registered it, please contact Razer Support."I would like help deregistering this product so I can enable 7.1 surround sound and use all of its features. Please help me resolve this issue.   Good day. 

It connects to the regular bluetooth on the phone and I can listen to music, but app is useless now for some reason. I have the regular Hammerhead True Wireless, it detects as Hammerhead True Wireless PRO.

Hi everyone, I have a problem with my new Razer Kraken Kitty V2 BT headphones. They are very good when used alone, perfect audio, nice colors, good software... but I have a problem when, for example, I play in co-op. I would like to point out that I play on a PC and to connect the headphones I had to buy a BT dongle on Amazon. On Fortnite when a friend joins the group the game audio gets worse, it seems as if it were muffled and robotic. I also tried it on a laptop with integrated Bluetooth and it works very well, so I think the problem is the dongle, but Razer doesn't have its own.  How can I solve it? I don't want wired headphones and the WIRELESS Kitty (the wireless Corsair Void works very well with their dedicated dongle) don't exist.If I don't find a solution I will switch to Corsair like my boyfriend.

I have just recently reinstalled my computer Windows 11 24H2 after doing so I have found the mic volume too low, this is causing issues in teams as i cut in and out , I have set the volume to 100%, any suggestions it was working fine before the reinstall. 

Today I tried connecting the headset to my PC for the first time. I hear sounds just fine, but the mic doesnt pick up any sound. Done all sorts of troubleshooting and settings checking (windows sound, system sound, razer pairing utility, windows troubleshooting, razer mic support video and all mentioned repairs), but the mic still doesnt pick up any sound (all show 0% sound). Headset is almost new and is connected to the PC wih USB dongle.I am completely at a loss, any tips appreciated.

Hi.My Razor Viper ultimate just stopped working over dongle. And I can not find drivers for my model (RC30-030501).All the links lead to model RZ01-03050 and when updating dongle, it just stops at 40% and go back to main screen.Does anybody have any solutions?

randomly, the headphones will change the computers volume by itself. I dont know how it does this. I know its the headphones because while its slowly decreasing or increasing the volume, I unplug it and the volume stops changing. Any fixes?