Razer Support

Hello just Bought a razer naga v2 pro, and im trying to configure the scroll tension of my mouse…But all the videos, manuals and posts says that i need to do it at the “Scrolling” options, but at my razer synapse software, it simply doesn’t exist, already reinstalled and updated to Synapse V4 but it doesn’t work…Does it have any other way to fix it?

Bought a Razer Blade 15 - QHD 240 Hz - GeForce RTX 4070 about not even a year ago. Display just went dark. Can’t find the display for some reason. I’ve tried making it detect the display and nothing. IT seems as if something else is the problem. Here is the screenshot and yes it has the latest drivers. Really need help fixing this ASAP as I do most of my work on here and have to connect another display to do my things. 

I have a Samsung Galaxy S21 Ultra, whenever I plug in my Razer Kishi, it is not recognising the device. It's not the connection as it still chargers the phone when plugged into a wall socket. How to fix it?

I purchased the Razer Leviathan V2 X Pokemon Edition.The soundbar is not detected through Synapse 3.0. The PC does not have a Type C port, I connect it via a Baseus USB Type-C to USB 3.0 Type-A adapter. Did not help.How to make Synapse 3.0 see the soundbar? I reinstalled everything several times, to no avail.

Hi,I am looking for a replacement battery for the Razer ”Blade 15 Advanced Model (Early 2021) - RZ09-036”.The original battery is swollen but I cannot seem to find this specific one as OEM anywhere. Are there some equivalent part numbers I should be looking at? SKU RZ09-0367CN53Rated 19.5V ⎓ 11.8AThanks

Hi everyone,I'm encountering an issue with my Razer Hammerhead True Wireless X earbuds. The left earbud is draining its battery much faster than the right one, lasting only 10-15 minutes at best—sometimes as short as 5 minutes—while the right earbud is functioning normally.Has anyone else experienced something similar or have any suggestions for troubleshooting this issue? Any help would be greatly appreciated!Thanks in advance!

Dear Razer Support Team,I have bought a Razer Blackshark V2 X Headset from Shopee Malaysia.I unbox the product and wish to register the product. Following the instruction, I opened left headset leather cover to check Serial no. After I click “Add” in the register site, it says product is already been registered.I wish to verify if this is a genuine Razor Product. I already wrote an email to support-us@razersupport.comIf yes, this is a genuine product, may I have some solution to register my product? Secondly, to get the activation code for THX spatial audio for free. Thank you!

I got the razer blackshark v2 x recently and every time i try to use the activation code it sends me it tells me “the code you have entered does not seam to be valid please try again” and i just wanna be able to use the 7.1 surround sound

in razer synapse 4 there is the in game polling rate option and normal polling rate option how do these both work since both have the same description and if I turn in game polling rate off while my mouse still run at 8k polling rate in game

Im trying to use Cortex remote play between my PC and My Laptop, both win11, streaming does indeed work but it does not detect my controller. Does it need to be a razer controller for it to be detected?

I’ve been looking at the Razer Blade 18 as a potential upgrade, but one thing that doesn’t make sense to me is the port selection.It has three USB-A ports but only two USB-C (Thunderbolt 4) ports. Given that most modern peripherals, docks, and external monitors rely on USB-C, wouldn’t it make more sense to swap one USB-A for a third USB-C?For example, MacBooks (M1/M2/M3/M4 Max) already have three USB-C (Thunderbolt) ports, which makes it easy to connect multiple monitors and accessories without extra adapters. Since the Blade 18 is marketed as a powerful, high-end laptop, adding another USB-C port or replacing one of the 3 USB-A port would make it even better for both gamers and professionals. Who needs 3 USB-A ports anyway???2 USB-A Ports and 3 USB-C ports would just be perfect. Anyone else feel the same

It was working fine on Thursday of last week. I came home from a trip today (monday) to find it sending a rainbow of rgb across the device from left to right and now it won’t respond to any keystrokes. I’ve tried updating firmware, I’ve tried reinstalling drivers, what do I do?

I bought headphones through the market place, and when registering, it says that the product has already been registered and I will contact customer support. I would like to ask what to do. Do you want to continue playing for your own pleasure or give it back for the benefit of your age??

I want to change my phone number because I can no longer access to that old phone number and got new one. I'm trying to purchase stuff but I can't proceed to actually purchase because of the phone number I no longer use. Please help me to change my phone number

 Hello,I recently purchased a Razer BlackShark V2 X headset from a third-party seller on  AliExpress However, when I tried to register the product, it indicates that the serial number is already registered.I would like to request assistance in unregistering this product so that I can activate the 7.1 Surround Sound and use all its features. Please help me with this issue. 

Hello,I recently purchased a Razer BlackShark V2 X headset from a third-party seller  However, when I tried to register the product, it indicates that the serial number is already registered.I would like to request assistance in unregistering this product so that I can activate the 7.1 Surround Sound and use all its features. Please help me with this issue.

Hello,I have previously opened support to have my phone number removed. You personally helped me but due to 2-step verification I can't add my phone number, I can't buy things. Can you help?

Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing codes, it’s $150 card 

I already tried cleaning the mouse, going to device manager and reinstalling mice, I already tried updating the drivers in the mice, already tried reinstalling razer synapse 3, tried updating and repairing razer synapse 3 and I tried updating the mouse using the firmware updater but since it can't detect it, I can’t update it what do I do

i never got my activation code when i made my acount 

Hi,Is it possible to get a new USB dongle for Razer Nari Ulitmate and pair it with my headset? My current dongle broke - it disconnects a few seconds after plug-in :/ Any advises appreciated.Thanks!

Hello, what a disappointment it was when I bought a BLACKWIDOW V3 MINI keyboard specifically for playing games on Plastation 5 and found out that it only works via a wire.... Does anyone have a solution on how to fix this? DEATHADDER V2 X HYPERSPEED mouse works well

my huntsman v3 pro mini doesn’t have adjustable actuation point setting in synapse, I dont know why and I have tried searching everywhere to figure it out, I can’t find out why I don’t have this setting and it’s making me mad. Can anyone respond and help me out?

I bought a Razor huntsman mini pro v3 but when I go to the software I don’t have an option to change the actuation  speed or access rapid trigger but on the box it says it’s adjustable.

My Razer Chroma Lightstrip just stopped working. I noticed today they weren`t on but was on my way out, when I turned my monitors off I noticed they had turned on. When came home synapse 3 wouldn`t connect to the controller just kept spinning, took dongle out and reconnected but nothing. I restarted computer hoping that would fix it but now not showing up in Synapse at all, again tried taking dongle in and out, removed it from devices, reconnected and still won`t show up. Trying to use the controller but thats not turning the lights on nor will it go into pairing mode. Seems like the controller is just dead. Anyway to factory reset or something. Leaving it unplugged for next 30 minutes or so then I`ll try and plug it back in, any advice would be greatly appreciated!