Razer Support

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I bought headphones and wanted to get an activation code to enable 7.1 surround sound, but it says someone else has already received it. What can I do to get my code?

Hi,My Razer Kiyo Ultra 4k stopped working after a few months of use. I’ve tried plugging it directly into my MacBook, Windows, updated the firmware, but nothing solved the problem. The “on” light keeps on even if I turn off my computer. I cannot see the Kiyo listed under the “camera” option in Photo Booth, Webcam settings (paid app), Zoom, Teams, etc.Any ideas?

From what I understand, support for synapse v2 has been discontinued, but it seems like I am now no longer able to use it at all? I need a way to get the interface for changing keybinds on my Orbweaver. There are links to download v2 and I have done that. But when I open it, I just get a page that looks like this.  

Hello,I recently purchased a Razer Kraken V4.  After setting it up, there are two new sound devices in Windows.  One sound device is “Razer Kraken V4 - Chat”, the other is “Razer Kraken V4 - Game” (There are two additional sound devices when the headset is plugged in.Yesterday, using the headset in wireless mode, the “Razer Kraken V4 - Game” sound device was working fine.  Today, however, that sound device produces no sound.  The “Razer Kraken V4 - Chat” sound device works fine.  Additionally, when the headset is plugged in, all four of the “Razer Kraken V4” sound devices work fine.Does anyone know how to get the “Razer Kraken V4 - Game” sound device to produce sound?  Is there something that I’m doing wrong or a setting somewhere that I’m missing?  I’ve scoured through the Razer Synapse software and don’t see anything that could re-enable the sound.Thanks in advance!

After using my laptop for a while with the Lenovo Thunderbolt 3 dockstation suddently everything stopped working with the dockstation, it only receives power. I can still charge my laptop but all the other usb/display/ethernet functions dont work anymore. I checked my razer synapse for the firmware version of my laptop and it says v1.1.0.0 which is fucking outdated (I guess after i reinstalled windows a while ago it resetted the firmware?) But when i try to install the new version from the website it just says everything is up to date.I tried other dockstations or thundebolt cables and no luck so far. is something related to my laptop.I can see all the USB4 ports on device manager, and a small usb c hub from anker still works, its just the dock station with thunderbolt that doesnt work anymore.Any help??

Recently got the much awaited Blackshark V3 for PlayStation (non-pro) RZ04-054103. Checked that I’ve got the latest firmware installed, already came with latest out of the box.The microphone appears to be super quiet on PlayStation 5. Using the PS settings, I turn the mic vol to maximum, but speaking with the mic in the correct place barely gets into the ‘good’ zone.I’ve tried on the Synapse testing feature and it sounds better but hard to be sure.People in PS party chats have commented how my mic sounds quiet. Reluctant to return the headset as the sound is great and I had a V1 Blackshark for years

I recently had to try reinstalling Synapse for issues with a Razer headset, and ever since doing so my custom Hypershift key (caps lock) no longer activates hypershift functions on my mouse, however the default Function key does.Using a Huntsman Mini and Deathadder V3 Pro, I’ve already tried remaking the profiles from scratch as well as updating the firmware (both are on newest version)Since reinstalling my huntsman mini also sporadically drops inputs so if anyone knows a fix for that, that would be helpful as well. 

Dear Razer Support Team, I am reaching out to seek your assistance with an issue I am experiencing with my Razer Blade 15 (2022), model number RZ09-0421. Recently, the display on my laptop started showing significant issues. The image on the built-in screen is distorted (I provide you with photo), while an external monitor connected via HDMI works perfectly fine. After some troubleshooting and consulting with technicians, I was informed that the issue is most likely related to a faulty display cable (ribbon cable) inside the laptop. Unfortunately, I am unable to find a replacement display cable for this specific model (RZ09-0421) online or in local stores. Therefore, I would like to ask for your help with the following questions:1. Could you please confirm the part number (or compatible part) for the internal display cable for this model?2. Is it possible to purchase this replacement cable directly from Razer or an authorized r

Hey Community I hope you can help me.Today I unboxed the Wolverine V3 Pro and there is one problem using it with the Xbox.If I connect my HyperX Cloud X with the headphone jack the audio quality is really bad and quieter than with normal Xbox controller.This only happens If I use the controller wireless.If I connect the controller with the USB cable the audio quality is fine and it is also louder. It is the same like with the normale Xbox controller.The newest firmware is installed.Someone can help me? 

Whenever I use the dongle, the volume randomly drops and rises like the sound fades out and then suddenly becomes loud again. The system volume bar doesn’t move so it’s not an actual volume adjustment. The problem doesn’t happen when I connect with Bluetooth or when I use my computer’s speakers. I’ve already checked my synapse settings and turned off all audio enhancements but its still a problem.

 I recently purchased a Razer headset, but there was no 7.1 Surround Sound activation code included in the box. I entered my product information on the Razer website, but even after completing the registration process, I still haven’t received the activation code. Could you please help me resolve this issue?

I still haven’t received the code for bf6 

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

Hello,Both plastic parts are cracked (the ones with “HYPERSENSE” logo). I’am very disappointed about that, because I used them with so much caution. Is is obviously that the plastic is subdimmensioned and in time will brake without any abusive usage. There are a lot of people with cracked plastic parts…Is there any chance to buy and replace those plastic parts (or maybe receive them as warranty)?Thank you!

Macro synapse 4 different from 3 ? When I update my synapse it is not usable and sometime it also causing lag and button stuck even when I wont hold  for like 4 sec. Quiet annoy when I play games

So, as the title says, i have crisp sound when i just turn on my pc and everything’s running fine, as soon as i shutdown the pc, when i turn it on again the audio starts to crackle. One thing to mention, my 7.1 surround it’s not working properly, as it is not showing the 7.1 surround app to configure it, it’s just displays the “login” and that’s it.  Below what i mentioned attached.Razer Blackshark V2X 

went to sleep yesterday and the keyboard was working fine,  now its leds are not turning on. when I enter synapse to see if its turned off it says they are active and when I change the brightness they come on for half a second and in the next second dim down to null. Is there an LED switch that I may have fat fingered on this keyboard? Ive checked the fn macros but as they aren't labelled its hard to say 

Hi my Razer Viper V2 Pro was acting up that scrolling up or down doesn’t work properly. I’ve brought it to Datablitz in Philippines and they took it for a month and they said razer decided to replace it instead since the scroll wheel was unrepairable. They replaced it and it was working properly for months and the same issue happens. Unfortunately, my receiver of Viper V2 Pro was broken like pieces coz I inserted it to a laptop then forgot to remove it. So I decided to buy a Hyperpolling receiver for it to work, but when I go to datablitz again, they refuse the item tio be repaired because they said that the receiver was already broken. Idk why it’s connected to the scroll wheel tho.

Have 2 different promo codes for purchase, neither work no matter how I enter them, will not make purchase without code working. 

Good day Mam/SirPlease could you assist me with the activation code for 7.1 Surround Sound.Iv registered the product but have not received the activation code via email as of yet.Many Thanks

My microphone sounds like a microwave on my Xbox please help me!!

Değerli Razer Destek Ekibi,Yakın zamanda bir çift Razer blackshark v2 kulaklık satın aldım ve kutunun içinden 7.1 Surround Sound için bir aktivasyon kodu çıktı. Ancak kodu girmeye çalıştığımda, kodun geçersiz olduğunu belirten bir hata mesajı alıyorum.Destek ekibine birkaç kez ulaştım ama henüz bir yanıt alamadım. Ayrıca, yeni bir aktivasyon kodu istediğimde de aynı kodu alıyorum ve bu kod çalışmıyor.Bu sorunu çözmemde bana yardımcı olabilir misiniz? Çalışan bir etkinleştirme kodu veya bu sorunu nasıl çözebileceğime dair bir rehber verirseniz sevinirim.Hızlı cevabınızı bekliyorum.

Hello Razer Support,I am a player of V Rising and I noticed that the Razer collaboration event has ended. I missed the opportunity to claim the exclusive Razer Cloak / Razer Throne skins.I am kindly asking if there is any way to obtain a code or if there will be a future event for these cosmetics.Thank you for your time.

Subject: Disable Two-Step Authentication (2FA) – Can’t Access Authenticator App Hello Razer Support Team, I need help disabling the Two-Step Authentication (2FA) on my Razer account.I no longer have access to the Authenticator app and I cannot receive backup codes. Here are the details of my account for verification: Razer ID (Username): الشعبان2 Country used when creating the account: USA I previously purchased Razer Gold and used it to top-up Age of Empires (packages of $1 and $5) directly from the official Razer website to the game. I lost access to the Authenticator app and cannot log in now.  I would like to request disabling the 2FA so I can log in again.Please let me know if you need any additional information to verify ownership. Thank you.