Razer Support

I’ve got the keyboard less than a month ago and it’s stopped charging. It stucks on 2%, it canm show that it is charging but the % doesn’t increase. It still works plugged in to USB. I’m using the original cable plugged into the PC USB port directly not into any hub. Firmware is up to date. I’m using Synapse 4 it’s up to date either do Windows.

Hi Razer Support Team,I am experiencing an issue with my Razer Barracuda (Model: RZ04-03790). The headset is not being recognized by any Razer software or updater tools.Problem Summary: PC Connection: Neither Razer Synapse nor the official Firmware Updater utility recognizes the headset when connected via the USB dongle. In Windows Sound settings, the headset appears only as a generic device named Speakers (USBAudio 1.0). Mobile Connection: After pairing the headset via Bluetooth to my mobile phone, the Razer Audio app fails to detect/see the headset as well. Could you please guide me on how to resolve this firmware/recognition issue or how to perform a force recovery/reset for this model?Thank you!

Hi, I have a Razer Viper Ultimate and the wireless USB dongle has stopped working. It was previously constantly connecting and disconnecting, and now my PC no longer detects it. I tested the dongle on multiple computers with the same result.I would like to know if I can purchase a replacement Viper Ultimate wireless dongle. I’m located in New Zealand.Thanks.

Hi everyone,I recently purchased a brand-new Razer BlackShark V2 X from iGear in Vietnam. However, there was no 7.1 Surround Sound activation code inside the box.When I tried to register the headset using its serial number on Razer ID, I received this message:“This product has already been registered. If you have not registered it, please contact Razer Support.”This was my first attempt to register the headset. I have attached a screenshot of the error and can provide the serial number and proof of purchase privately to Razer Support.Could someone please help me verify the product and obtain a valid 7.1 Surround Sound activation code?Thank you.

Model: Razer Blade 16 (2023), RZ09-0483TEH3, serial (available to Razer staff upon request)After installing the official BIOS 2.05 update (AMI 2.22.1287, build 01/07/2026) via the Razer updater, the laptop fails every boot with "Secure Boot Violation: Invalid signature detected." In BIOS, System Mode is Deployed, Vendor Keys Active, and the Secure Boot setting is locked to Enabled and cannot be changed. There is no Key Management, Reset to Setup Mode, or Restore Factory Keys option. Setting an administrator password and loading optimized defaults do not unlock it.This is the same defect reported by multiple Blade 15/16/18 owners on BIOS 2.03 through 2.05 (Razer Insider topics 86379, 88083, 90435; your case 260801-001325). The official securebootrecovery.efi workaround (article 20795) cannot be used because it requires disabling Secure Boot first. Which I can’t do. Because it is locked to Enabled and cannot be changed.Unforch, the lifesaving solution in topic 90435 (to open the case and

Hi everyone,I'm having a strange keyboard RGB issue with my Razer Blade 15 Base (2020) after the latest Synapse 4/Chroma update.I'm currently running: Synapse: 4.0. [removed by moderator] Chroma: 4.0. [removed by moderator] A few days ago, everything was working normally. I usually use Spectrum Cycling, and the keyboard would cycle through all the colors as expected.For some context, I recently had to reinstall Windows 11. I completely cleaned both SSDs using DiskPart and performed a fresh installation using a Windows 11 Media Creation Tool USB. After the clean Windows installation, the keyboard lighting and Synapse worked perfectly at first.However, starting yesterday, my keyboard lighting suddenly stopped working correctly whenever Synapse 4 is running.The strange part is that the keyboard RGB works perfectly when Synapse is not controlling it. During boot/restart, Spectrum Cycling works normally. If I completely kill Synapse, the keyboard immediately goes back to normal Spectrum

Hello,I have a critical issue that proves a software bug in the latest firmware. I previously returned my Razer BlackShark headset under warranty because the microphone suddenly became extremely quiet after an update. Today, I received a brand new replacement headset from the warranty service. Before updating the firmware, the new headset's microphone was working perfectly fine and loud. However, as soon as I updated both the headset and the USB dongle to the latest firmware v1.3.3, the exact same issue returned: the microphone became extremely quiet again. The audio output (headphones sound) is completely fine and correct. The problem is strictly with the microphone volume drop after v1.3.3 on an AMD Ryzen system. My Windows microphone levels are at 100%, but friends still can barely hear me.  Thank you! 

Hello Razer team,I’m taking the liberty of writing to you today to share my passion for your brand.It all started two years ago when my dad gave me my Razer headset. Since that day, I literally fell in love with your products and your universe. Today, I use several pieces of your gear, and I’m such a fan that I even gave a full presentation in front of my whole class about my Razer mouse!Unfortunately, I don’t have the financial means to buy a Razer PC, but I still wanted to share my story, my enthusiasm for your work, and thank you for making video game fans dream every day.If you’re organizing any contests, events, or hardware tests for the community soon, I would be more than happy to take part!A long-time fan,

The right earbud on my razer hammerhead v3 x hyperspeed doesnt make any sound i use them on my ps5 and pc and it doesnt make sound on either when I play on ps5 I switch it over to hyperspeed wireless with the case plugged in and on the pc I switch it over the Bluetooth. The left one works just fine but the right doesn't. Last night I left them on the charger but still only the left one has any sound ive tried cleaning out the charging area on both the case ans earbud but there isnt any dirt which makes sense bc ive only had them for about 3 weeks. So what do I do?

My Razer Blackshark v2 Hyperspeed have connection problem with the dongle, when i plug in the dongle it shows usb device ( device descriptor requested failed) and I cant fix this problem can someone help me through this?

The Chat channel is broken on Discord. You can’t use it with the mixer. You have to output the Discord chat with the Game channel

Dear Razer Support Team,I have checked the help articles available on your website, but I am unable to use them in that form. I would like to change my old email address. Could you please help me with this?Thank you.

My Blade 2020 isnt showing up in synapse, making my function keys unable to work how they normally do.

It’s been a month since i got this Secure Boot Violation message popup when i turned on my laptop, and my laptop had to restart a few times before booting to windows. I tried to disable the secure boot on bios settings but it keep back enabled, also i tried to download files to repair boot setting for bios but it stay still no change. I thought it came from CMOS battery, i change it but same not working at all.. I tried also to replace my RAM but still same, bought the OrIginal Windows from store but same. Did you guys have any sollution for this. Thanks before

Hello, I need help changing the email address that I no longer have access to please, how do I do that ?I just purchased the Basilisk to change my Razer Tapain bought in 2014 ! This mouse was amazing and the mouse wheel only died this week after 12 years !It’s time for her to rest now. 🪦 I’d like to add the bazilisk to my account I don’t want to create a new account please. Thanks for your help.

Hello, I want to delete my account, but I lost access to the 2-step authenticator. I need help; I want to delete my account.

Bonjour 👋,  Ayant fait un achat cette année en mars impossible de télécharger la facture malgré les connexions etc  Pouvez vous m'aider svp 

I bought a second-hand BlackShark V2 X headset, but it has already been registered on the site. This is your device information: Product: Razer BlackShark V2 X - Wired Gaming Headset - FRML Packaging Product Code: RZ04-03240100-R3M1 Serial Number: (removed for security purposes)    

Hello,My Razer DeathAdder V3 Pro wireless dongle is completely undetected , bricked. It does not appear in Windows Device Manager on multiple USB ports and multiple systems. There is no USB enumeration at all.The mouse itself works when connected by cable, but the wireless dongle appears to be dead. I have already tried different USB ports, different computers, Windows, and Linux, but the dongle shows no sign of life.Because the dongle is not detected at all, I cannot use the firmware updater or Synapse to repair or re-pair it. Also, as far as I can see, replacement dongles for this model are not sold separately in Turkey, so I cannot simply buy a new one locally.Could you please help me get a replacement wireless dongle for my Razer DeathAdder V3 Pro, or provide another solution so I can use the mouse wirelessly again?Serial number:Thank you.    

  I am looking for a new drive caddy but cannot find any. Do you know the reference or any option to buy?

Heyy I got the Razer Wolverine V3 TE and play on the Xbox Series X. Since I got I noticed a Delay of the Input sometimes and it kind off just freezes until I press the next Button. So as example I press X, that input just freezes and only gets activated if I press another Button, move a stick or a Bumper.If somebody knows how to fix that issue lmk, really appreciate it!

I have a huntsman mini and I tried hard rebooting because the lights wouldn’t work and now the keyboard will not work at all the computer will register it’s plugged in but the keys will not work nor the lights as well

i have Razer viper v4 pro like for 3 months today my dongle dont working only work with usb cable after this ViperV4Pro FirmwareUpdater_v1.04.01_r1  my mouse dont charging and dont work with my  dongle! need help 

Dear Razer Support Team, I hope you are doing well. I am reaching out because I am experiencing an issue with the microphone on my Razer BlackShark V3 X HyperSpeed when using it with my Xbox One X. The issue is as follows: the first time I set up the headset, the microphone worked correctly. However, after that initial use, the microphone stopped being recognized by the console. Currently, audio output works without any issues, but the microphone does not work in games such as Fortnite, and it is not properly detected by the Xbox system either. I have already tried several troubleshooting steps, including restarting the console, reconnecting the wireless dongle, adjusting network settings, and checking audio configurations, but the issue persists. I would greatly appreciate your assistance in determining whether this is a compatibility issue, configuration problem, or a possible hardware defect, and what steps I should take to resolve it. Thank you very much for your support. Best rega

my headset stopped working unnaounced in the middle of a work day.took me 2 hours to figure out there was a notice about a firmware update but no obvious way to get it from your app?  when i finally found it and got installed its working again but wont shut off after inactivity. i tried toggling off/on in the settings and even chaning the duration but it will sit all night and drain for no reason. razer doesnt care about its customers i guess. ill remember this next time i buy a headset.