Razer Support

My Razer make many attempts to start. After logi in with code when the dekstop appears  it appears a massage that says: This sign in option is disabled because of failed sign-in attempts  or repeated shutdowns. Use a different sign in option or keep your device powered on for at least 2 hours and then try again.Can you please help me?

 Hi, I have a Razer Huntsman V3 TKL Pro and my shift key keeps randomly getting hard to press and jamming. I only bought this keyboard recently. Does anyone know a fix to this?

My REALTEK sound device seems to be broken. When I play any sound on it, there's no sound and all other sound devices also stop working.If I go to Control Panel --> Sound and run "Test" on a device, it should play a short sound and the green sound power indicator should show something. This works for other devices, but for the REALTEK device, the sound doesn't start and the entire Sound dialog freezes. Sometimes it even blanks out the list of sound devices and says I have none. Reboot and the devices reappear, sometimes they reappear after a while without reboot.I've tried to uninstall and reinstall all sound devices, including checking for updates. I've also updated the computer's firmware and run Intel's update tool, which updated two unrelated things (Bluetooth and WiFi). Didn't help.Windows 11.Computer model is RZ09-03519N11-R3N1.Any ideas?

I bought this controller like 3 weeks ago and this week it just started randomly disconnecting despite being plugged in VIA USB-C. It does this with any usb c cable in any USB port I try, I have tried clean installing the drivers, resetting the controller to default. I do not know what else to do to fix this. Help pls. 

I want to switch my v2 x skates, but here in brasil i cant find the exact v2 x model, only the v2 pro. looking at photos of both mice, the sensor ring doesnt seem to be same size, can anyone confirm this? 

 Hi Everyone Anybody knows why my barracuda X dongle blinking red light ?I also can’t connect the barracuda throught usb type A to type C adapter cable Thanks !

Looking for information on how to roll back firmware or otherwise repair my keyboard.I recently updated my Razer Black Widow V3 (Halo Edition if it matters) to Firmware v1.05.01.R1. After doing this, I ran into several issues with it not being detected in Synapse and being unable to adjust the lighting. I uninstalled and reinstalled the software to no avail. I got some headway when upgrading to the beta version of Synapse, where the device was then recognized for a brief period. However, it could not access the on-board memory and then randomly doesn’t see the device. It seems like the firmware update cooked or disabled the on-board memory of the keyboard.Is there a way to just roll back to a prior firmware? Is there a known issue where these firmware updates can break devices? Any help would be appreciated, as I do like my Razer setup yet have been troubleshooting this for several hours at this point. Note: I tried to reinstall the firmware, and now the firmwar

Does anyone know if the above laptop supports XMP? I am guessing not as cannot see anything in Bios to flick it on. Have 6000Mhz ram stuck at 4800Mhz which is quite frustrating being Kingston do have this ram as being compatible in this machine.

Why was the ability to manually calibrate the controller removed in latest firmware update? I purposely didn’t update it but it somehow updated anyway. With a Hall effect controller you need the ability to calibrate manually to reset the center point! Please bring this feature back. ​@Razer Admin @razersupport

When I power up my laptop, it reboots 3 or 4 times before it finally boots to windows. When it starts up, the date and time are wrong. I read in a few places that this means the CMOS battery needs to be replaced, but then other people have said that didn’t solve the issue. The battery itself seems to be working just fine. I’ve done all the windows updates, except the upgrade to windows 11.

Razer Kiyo stopped working. It just the ring light just flickers and turns off every minute or two, I cannot see a solution in the forums or so. I have tried almost everything from updating synapse software and so forth. Please help.

Hello, I would love to know if it’s normal for the razer blade 15 2022 model to still generate heat during his sleep mode. Because that’s my problem, it will not go to very high temp, but enough to worry me during his sleep mode. It is quite disturbing when i put the computer in a bag etc.. to know that he continues to do that.So, is it normal or does my computer have a problem ?

My mouse doesn't track nor clicks. I'm able to connect it with 2.4 and bluetooth, but whenever i do my mouse moves upwards withooout me doing anything. When i try clicking it clicks every 5 tries… I've updated my mouse, factory reseted, left my mouse to rest without battery inside and STILL its not working. Hopefully with the very detailed descroption someone can help me! :D … please :)))))))

 I lost my Type A Wireless (2.4 GHz), Bluetooth 5.2 receiver. I’m looking everywhere and cannot find the replacement for it. Can anyone help? It was this piece below plus the cord that connect it to my Xbox. 

hi i got gift a pair of headphones kraken mutiplatform but i didn t got the recipt  and i can t get the actiavation code for 7.1 sound , can someone help me please 

At this point I have tried everything I can think of an cannot get right click to work at all.Problem started 4-5ish days ago.1st day happened only a couple of times while playing SIMS4 specifically. After it would lock up right click in the game I would then have to reboot my PC, probably happened after 45ish mins of gaming.While Right  Click is locked up like the above you cannot right click anywhere at all, within windows or apps.When testing a click tester that should work with right and left click, left clicks are registering fine, right is not registering anything.2nd day  was a lot worse, would happen after about 20ish minutes of playing SIMS4.I did notice that it did not matter if it was in BLE, Wired in the OFF position, or 2.4GHZ w the adapter this would continue to happen and it was seemingly getting worse.3rd day the right click completely stopped working, no matter if you reboot the PC. At this poin

I just bought the $19.99 THX Spatial Audio Activation Code for my Leviathan 2 speaker. I downloaded the installer and when entering the code it says Not Valid

Recently i've realized that if i play my music too loud, it will play through my microphone and can be heard while on call with my friends. is there any way i can fix this?

I have a full flight sim pit with the Cougar MFDs and a few Winwing products, when i connect the DA V2 to any usb port, or over bluetooth, it causes certain items to disappear from the list under USB game controllers making it where my game cant see all my devices. As soon as i disconnect the mouse the other periphs reappear. This also happens with the Seiren Emote i own as well. Out of the 6 empty USB ports on the PC only one will allow the mic to connect without interfering with the USB game controllers

I’ve got this keyboard (Huntsman V2) 3 days ago and the multi media keys already stopped working, i am sure the reason they’re not working has to do with the app because when it’s off it works but if i open it (synapse) then they stop working, any help?

Hello, when activating the code for 7.1, it gives an error that the code is invalid, what should I do? 

I recently bought Razer Blackshark V2 X this week, however i cant register the product to my Razer ID. When registering, it says that the serial number has been registered before. Please assist.

Hi, I have a Razer Blade 15 Base Model (Early 2020) - RZ09-0328 and for a while had experienced some issues with the trackpad not working when right-clicked, but as I use an external Razer wireless mouse, this was not too much of an issue so I generally ignored the problem.  However, more recently the battery had started to not hold its charge for as long as it originally did, but again was not causing me too many issues as I tend to mostly use the laptop powered by the mains adapter supply.  However, this weekend it stopped working after just 15 mins of use on the battery.  When looking up the support forums I noticed that others had problems with the same models and also reported issues with battery swelling (bloat) causing problems with the keys or trackpad and I now believe I have the same issue.  Can you please advise me with regard to the options for a battery replacement please as I do really like the laptop and other than the battery, I’m happy that it still does everything

Hello, I've had my deathadder v2 pro for about a year and the 2.4 wirless dongle never had any issues until recently. Last week it would disconnect when connected to the 2.4 usb but re-connect after I had turned it off and back on.I checked the firmware update and the USB and mouse are up to date. Resetting the mouse doesn't seem to help either. I got lucky earlier today and thought it was fixed as the mouse started working again after what must have been the 3rd reset.But shortly it disconnected again. I tried using control panel in windows to roll back the drivers, un-install synapse and the mouse from my computer. Re-install with synapse 4 and still have had no luck. I can only use the mouse while it's connected. Would the 2.4 usb be the issue in this case?