Razer Support

Hello.Just recieved my kishi ultra.Why doesn't COD MOBILE recognize the ultra as a external controller.Warzone mobile,zen pinball and grid legends work great.I also have the ELO VAGABOND and COD MOBILE doe's recognize it.It appears a update is needed for the ultra to work with COD mobile.Other than that it seems to be a nice mobile controller.

I CANNOT REGISTER MY PRODUCT RAZER DEVICE BECAUSE THE SERIAL NUMBER IS ALREADY REGISTERED, CAN YOU HELP ME?

Specs: Blade 15 2022i7-12800H3080Ti32GB RAMProblem:When running games such as cs2  on low settings, it can reach up to 120 fps while standing still and alone, however when any high settings just that the max fps is lower and I can’t seem to fix the problem. I’ve tried turning settings on and off including g-sync and anti-aliasing on both the game and within the NVIDIA control panel, nothing works. When things happen (other player in view, utility thrown or just in water) frames drop down to ~40fps for at least 30 secs. Same happens on were working fine a few months ago but now suddenly have very poor performance; average gpu temp 79C.Some of my friends have lower specs on their laptops but still run faster than mine. Graphics drivers updated, however cpu drivers not, which brings me to the second question: intel gives me this warning: ”Installing this graphics driver from Intel will remove customizations from your computer manufacturer (OEM)” and I’m not sure whether to update or not

i have the razer blackshark  hyper speed v2 and connected it via the wired dongle and can’t hear but the dongle is green and headset is on im on xbox 

Good morning, I was playing quietly as usual, suddenly the t key stopped working and some keys stopped being the same color. Regarding the t key, I changed the switch and it still didn't work. Can anyone give me a solution?

Both my keyboard and my mouse’s RGB are flickering so badly that it's trying to give me a seizure when I unplug them both. Upgrading the software was a terrible decision and I wish I could revert because it broke my setup RGB and has made my keyboard and mouse’s inputs more glitchy than before to the point where my computer just does not accept my inputs. I was already having problems with my keyboard double pressing and not recognizing my inputs ever since I got the Blackwidow v3 but that too has gotten worse.

Hello I have the razer wolverine V3 TE there's an update which I can't install because it's saying I need a pc to install it and do not own one , how come the Xbox app isn't able to install the latest update?

​@Razer.sushi.boi If you can see this, I can't PM you

help me please, i can’t access my old number even my 2fa and backup codes i lost it, i need to replace a new one

The ALT GR and F(1-12) keys stopped working on my keyboard out of nowherethe problem persists even if I connect it to another computerI’ve tried uninstalling synapse, reinstalling it but the problem persists…Is this supposed to just happen like iPhone batteries or something? 💔

Hi. i bought this mouse like 6 months ago and now scroll wheel is jumping all over the place. It’s not usable. I can’t scroll up or down because whole website jumps up and down. What should i do? Software is not the issue. I tried to reinstall, clean install, uninstall at all, nothing is helping. 

Is it possible to replace the usb-c port on a kraken v3 pro? The port has become damaged and no longer charges. 

So I got a new topcase because I damaged the ribbon cables that made the keyboard function on the old one when Removing the battery.  did the swap…. everything is working except for the keyboard and LEDs for keyboard.  track pad works...all of the related ribbon cables look fine. any ideas? What else can I check?

I recently bought a headset but when I went to register it, it was already activated. Could you help me?

I can't change my phone number because I already lost the other phone which has thay number! I need help to change it to my current phone number😓

Hi I got a razer blade 17 2022 a while back and after gaming on it for this time the space bar has a strange white spot on it as if the black has faded it wasn't to big of a deal so i just kinda left it but now one of the shift keys cracked in half while i was gaming is there any way to get replacement keys cuz i don't really want to have to send in my laptop and get it replaced and stuff like that i would rather just quickly replace the 2 keys that need replaced and leave it at that so is there any way to get key replacements either from razer or another website

Hello. I bought the Razer Blackshark V2 Pro yesterday. I received an activation code to activate the 7.1 feature of the product but when I enter the code via the 7.1 sorround sound app, the code is missing. I would appreciate your help as soon as possible.

HELLO, I have selected 7.1 but there is no sound on my RAZER KRAKEN X LITE headset. I also entered the activation code. CAN YOU HELP? 

I just updated to the new software version… on the previous version I had set up custom colors for my three devices - Razer Huntsman Elite keyboard, Mouse Pad, and Razer Naga mouse.  Am I going to have to do all of this from scratch or is there a way to restore what was lost?  Major fail to Razer on this update! 

The spacebar key stopped working. The product is no longer under warranty, and I need to send it to technical support. How can I send it from Brazil?

I will be playing and my Huntsmen TE, Tartarus Pro, Base Station V2 Chroma, Bungee V3 Chroma and, Basilisk V3 ALL turn off at the same time and reboot. This happens once every time I play. This used to happen with Synapse 3 but stopped about a year ago now it is back with 4.I also have GHUB running for my G560 speakers and they do not do this. 

Merhabalar razer kulaklığımda RAZER BLACKSHARK V2 X FOR PLAYSTATİON model kulaklığımda ses sorunu yaşıyorum ses cızırtılı olarak geliyor 

I downloaded the updater v2.6.11.0_r1.I ran it, and the program window text is mostly not English. The layout of the window matches the screenshots that are posted on the STEP-BY STEP-PROCESS atRazer BlackShark V2 Pro (2023) Firmware Updater | RZ04-0453The first window, when I click on the button that should be “NEXT”, closes and a new window opens that matches the second on the step-by-step page, except again not English.The part of this window that should be the prompt to plug in the dongle displays the circle with numeral “1” filled in GREEN. I initially supposed that means it has detected the dongle, but if the dongle is not inserted the numeral 1 is still GREEN.The “Power on your headset” section, circled numeral 2 is grayed out. I assume that means it is not detecting the headset.The button that should be “CANCEL” does close the window, but the green button that should be “NEXT” does nothing.I cancelled the updater window, powered off the headset, then removed the dongle. Waited

When I was trying to add my phone number website says that my "account has been locked temporarily. Please contact support for further assistance." So how can I unlocked my account cause I done nothing bad and just because of having no phone number I can't pay by gold razer. 

my hyperpolling dongle that came with my bsk v3 pro wont show up on synapse i reinstalled synapse closed vanguard updated mouse firmware and tried updating hyperpolling dongle firmware but it wasnt detected. when i plug the 2.4 dongle into the hyperpolling dongle the mouse works but only upto 1000 polling rate