Razer Support

Hello, today 12/16/2024 I bought some Kraken, I get an error when activating the surround sound, I have the product registered, in the box I got a QR code that does not take me anywhere, I requested one online and when I applied it I got error, try it later, I don't know what else to do, I think about returning it and looking for another brand.

I'm getting an error that the activation code for my razer barracuda x has already been used. I'm the first owner of the product, how can this happen? And it's so ridiculous that I'm suddenly disconnected while it's working and I have to reset the computer to fix it. I want an urgent return on the subject.

SOlicito ajuda pois comprei o produto lacrado, eu mesmo abri e ja estava registrado.

I need to change my mobile number, please. Can anyone give me some help?

After updating my Viper Ultimate to v1.07.00_r1 my mouse refuses to stay connected to the to the dongle. I’ve used the pairing utility and it shows both dongle and mouse are connected, and says it is successful after completing the process but as soon as I disconnect my mouse with the supplied razer cable, it does not stay connected. I’ve uninstalled Synapse and completely removed any registries and left overs with Revo Uninstaller. Reinstalled Synapse to the latest version 4 and it still does not allow the mouse to stay connected.  I suspect the firmware for the mouse caused this issue with the dongle and the mouse to be untrusted? There is no firmware or update available for the dock where the dongle would be connected. This doesn’t seem to be an issue before the firmware update and there doesn’t seem to be support for downgrading the firmware to v1.02.00_r1 or an official method to downgrade the Razer Viper Ultimate. I’ve seen community suggestions on how this shoul

So i just bought my Blackshark v2 x on shopee (12.12.24) then when i try to register it, it says that the product is already registered “This product is already registered. If you did not register it, please contact Razer Support" Can anyone please help me? it’s been 6 days and i can’t enjoy the full potential of this product. Please Help.

I just purchased the kraken v3 x says my code for THX IS INVALID

HI - Seeing many issues here but wanted to see if there is a way to replace my battery as well. Product No - Rz09-01682E20Serial Number - BY1611A00100398 Thanks!

I have a razer blade 15 (2023), recently out of warranty and I suddenly have an issue with charging my laptop. The charging brick shows a steady green light but there is no light on my laptop. Pressing and holding the power button or any other variation I've tried does not boot the laptop like it normally does.I followed the links from online support and my device will still not power on. Any ideas of what I should do? I haven't tried a different power charger, so I'm going to order one and go from there. R

If the code has already been used, log into 7.1 Surround Sound with your Razer ID email address. I am trying to register my Razer BlackShark V2 X - Esports Gaming Headset for the 7.1 Surround Sound activation code and it tells me it is already registered I bought those headphones this month I have not registered any product so they should send the activation code.

Hi,I have recently had connectivity issues with the Nommo V2 Pro control pod. When I insert batteries, the LED flashes blue and white 4 times then goes dark. I can get it to go into BT pairing mode and directly connect to my PC but pairing this way negates all functions of the control pod meaning buttons and the dial have no effect, plus the sub woofer does not activate and neither do the speaker back lights. Also, I am unable to see the Nommo V2 Pro in Synapse. There is no physical damage, I am not interested in RMA or refund. I just want to be able to conduct a “factory reset” of the control pod so I can trigger the magenta LED and follow the instructions below: "The status indicator will blink magenta to indicate the control pod is in Command mode and ready for pairing. Reattach and rotate the bottom cover to lock it in place. To pair it to your PC and remap it with Razer Synapse, activate Bluetooth on your PC and wait for the control pod to appear on the li

I have a pair of Razer Opus, and they’re behaving as if they don’t have a battery. When plugged in, the power light blinks as if it’s charging, they can be paired and function. However, as soon as I unplug them, they’re gone and won’t turn on. Has anyone seen the same thing happen?

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help me…..

I have a 2021 Razer Blade 14 with a 3070 GPU. Whenever the computer is on battery, it performs fine, but whenever it’s plugged in, it’s laggy to the point of being unusable. I’ve already checked my battery settings to make sure everything is set to optimize  performance, that my graphics drivers are up to date, and that there is no background task causing lag. Occassionally, I do receive the error within Synapse that my computer is not receiving adequate power, but I am using the original power brick that it came with (I’ve tried other people’s razer chargers and had the same issue). How else can I try to fix this?

 Order was paid via my Mastercard, plus I used a promo code. Wasted the discount due to your negligence. Please fix this problem as earliest as possible. 

Razer, why is your hardware, your software and your support so f#*king bad.I have had nothing but issues with your products and your Synapse software is rubbish.

I have a PS5 slim, would the Razer Kraken Kitty V2 Edition work with my PS5 slim?

So basically i barely got the worverine v3 pro tournament edition and out of the bod the m4 paddle in game was making my character slow when i was walking i use the m4 paddle for editing in Fortnite and it really annoys me also i think i already fixed it in Fortnite but in Cod when i press the m4 paddle it just stops my character on both games i even change the bind and still it still does it im on xbox NOT ON PC is there anyway i can fix this or if not ill just return this and buy a scuff controller or buy this controller again

I’ve bought myself Blackshark v2 X today. When trying to get the activation code 7.1 you must first register the headset, it says that it is already registered and that's it. can someone help me fix this?

Hi there, I am having trouble with one particular game. I installed Getting Over It with Bennett Foddy through Steam and it won’t show up in my Razer Cortex library. I tried adding it by using the add funtion and finding the program file but Cortex just tells me I’ve already installed the game. Is this game not supported? Is there something else wrong? I’ve tried rescanning for games, uninstalling and reinstalling the game, etc. but nothing has worked.Also, in an effort to solve my previous problem, I tried connecting my Steam account through the Platforms tab of Cortex and when I press connect, nothing happens. The button glows slightly when my cursor is over it, showing that it is selected, but nothing happens when I click on it. Any help would be apprectiated. Thanks!

Purchased a second Argb controller. In synapce 3, the second controller is not detected. Both are detected in Synapce beta, but they do not work correctly.Is there any plans to finalize this bug?

i need to change my razer gold gmail

My Deathadder V2 X Hyperspeed has stopped right registering right clicks and when I try to switch it to Bluetooth mode, it registers my left click as a right click as well, meaning that it left and right clicks at the same time when I press left click. I have only had this mouse for a few months and I have not damaged it since. 

in lde or during the use the mouse sensitivity starts to constantly slowing down without any of instruction to do so. And this occurs quite fast. Not even an hour has to pass for the sensitivity to be very noticeably and annoyingly slower. I can see sensitivity downgrade popup from Synapse. It feels like some software issue OR my mouse broken? I’m not heavy gamer, mostly for “Office using”, but it’s very annoying.I saw few topics about this on portal, but there is no word about fix….Looks like this issue is living for years… Would glad  to get some help, love this mouse

Today when playing Diablo 3 i discovered i couldn’t use my left mouse click button for my selected talent.When checking my device (razer naga trinity) in synapse 3 i see that left click is grayed out and when i hover over it it say “to configure this button, assign the LEFT CLICK function first to another button”, what does this mean?I tried assigning left click to scroll click instead, but the problem persists: i can’t use my left click button in d3. Left click works like normal everywhere else afaik. I uninstalled and reinstalled synapse, same problem.What could be the issue? Kind regards, Freja